4 7

CELEBRATING RECIPE FOR SUSTAINABLE DUKE

3
FACULTY & STAFF FINANCIAL SUCCESS Duke’s graduating
Duke Appreciation From May 23-27, Duke students will be dressed
returns with events in will bring financial in black caps and
May, including a band, experts to campus gowns this month, but
ice cream and employee locations for free they’ll be greener than
artwork during “Music workshops and ever.
on the Quad.” information booths.

NEWS YOU CAN USE :: Volume 6, Issue 4 :: May 2011

UNIVERSITY CLOSES $100 MILLION BUDGET GAP BUT FINANCIAL DILIGENCE IS VITAL IN YEARS AHEAD

uring the record drought four years ago, the Duke community ability to take on new strategic opportunities will be limited without

D worked together to cut water consumption by 50 percent. When the

drought ended, the good habits continued. Last year, water use was
still nearly 200 million gallons less than the year before the drought began.
outside funding or rearranging the money we already have to spend
on other priorities.”
Living within the constraints of a smaller budget may prove
Duke officials are encouraging challenging based on the latest
faculty and staff to take a similar spending trends. During fiscal year
approach to spending as the
University Spending Trends 2009-10, university departments
university emerges from the worst collectively reduced spending by
economy since the Great $150M 2008 more than $44 million compared
(pre-DART)
Depression. ($ Millions) to the previous fiscal year. But the
2009
After nearly three years of $130M 2010
trend has been going in the
austere measures and better than opposite direction for the last three
anticipated growth in investments, quarters compared to the same
$110M
Duke has closed the $100 million periods in the previous year:
budget gap created by investment
losses in the endowment in 2008. $90M • From April to June 2010,
With spending trends beginning to spending increased 9 percent, or
inch back up, the question remains: $70M about $11.1 million.
will the university be able to live • From July to September
within its means going forward? $50M 2010, spending jumped 14 percent,
Executive Vice President Jan-Mar Apr-June July-Sept Oct-Dec or $8.5 million.
Tallman Trask III said Duke has • From October to December
Schools and departments have reduced spending by millions between 2008 and 2009, but the trend
now returned to a more sustainable began to climb again during most of 2010 with three consecutive quarters of increases compared to 2010, spending increased 18 percent,
budget through a combination of the same periods the previous year. or $10.2 million.
expense reductions from the past
several years and investment returns on the university’s endowment, “You can only go so long without buying certain things critical to
which increased 15.6 percent during calendar year 2010. Philanthropic supporting our ongoing operations,” said Tim Walsh, vice president for
contributions also increased 15 percent to $346 million during the last Finance and chair of the analysis group for the Duke Administrative
fiscal year after dropping $85 million the previous year. Reform Team (DART). “While our spending is still 12 percent below
Despite these improvements, Trask said financial diligence is vital what it was before the recession, we can’t take our foot off the brake
going forward, especially since traditional methods used to generate completely yet.”
capital through investments will not be available for the next two to Walsh said that further efficiencies and savings opportunities still
three years. exist in places such as computer purchasing.
“The new reality is we are operating with a budget that is about $60
to $70 million less than what it was before the recession,” he said. “We >> See NEW NORMAL , PAGE 5
have a lot of things we want to do, and those things cost money. Our

2009, 2008, 2007 Gold Medal, Internal Periodical Staff Writing This paper consists of 30% recycled
2009, 2007 Bronze Medal, Print Internal Audience Tabloids/Newsletters post-consumer fiber. Please recycle after reading.
 Editor’s
Note
LEANORA MINAI
Leanora.Minai@duke.edu
A
s we work to enhance how news
and information are delivered to
you, we’re pleased to announce
that Working@Duke is now an edition
of the online publication, Duke Today.
Duke Today has been redesigned
into a larger site and now includes two
editions, “News” for content about
Duke’s vibrant academic and research
community, and “Working@Duke,” your
one-stop-shop for news and information
about benefits, services, programs and
the people who work here.
As part of this change, we are
taking the opportunity to redesign the
print publication, which will be
delivered six times a year instead of 10,
beginning with next month’s issue. You
can read more about these changes in
the June issue.
The Working@Duke edition of
Duke Today offers you a new way to
personalize news, and interact and
contribute to conversations in the Duke
community. You can customize topics
and headlines you want to follow, and,
among other features, add comments
to a story, take a poll, submit an idea,
upload a photo and engage through
Facebook and Twitter.
The Working@Duke edition of Duke
Today is brought to you by the same
editorial team that creates the printed
Working@Duke. We’ll follow the same
guideline: useful and enjoyable content
that helps you gain a better
understanding of the benefits, services
and issues that affect your work and life.
Although you’ll receive fewer
issues of the printed version, please turn
to the online edition for more content in
real time.
Stay informed. Start a
conversation. Stay connected. Check
the Working@Duke edition of Duke
Today at today.duke.edu/working. In
fact, go one step further: set it as
your home page.
Register
International Travel
Duke students, faculty and
staff traveling abroad on
Duke business should
register their travel and
contact information prior
to departure and carry
their International SOS
wallet membership card.
To register travel, print the
card or to learn more, visit
j.mp/internationalsos
online or contact Chris
Boroski at (919) 684-6226
or chris.boroski@duke.edu.
2
Newsbriefs
A toast to professional development
Don’t let the name of the club fool you:
Toastmasters is not just about making dinner
toasts or formal speeches. The meetings teach
skills in listening and leadership, as well as public
speaking – all in a friendly atmosphere.
Blessy Josephs, a financial analyst for Duke University Hospital,
views the twice-a-month meetings as part of her professional
development. “When I joined Duke Toastmasters, my supervisor and
I included the training in my yearly personal development plan,” she
said. “Toastmasters is a relaxing and supportive place to practice
public speaking and giving feedback.”
Duke hosts two Toastmasters clubs. The Duke Toastmasters
Club meets from 7 a.m. to 8 a.m. on the second and fourth
Wednesday of each month at the Duke University Federal Credit
Union at Erwin Square. The Blue Devil Toastmasters meet from noon
to 1 p.m. on first and third Fridays at 705 Broad St.
Staff and faculty can attend an initial meeting as a guest
without paying a membership fee. To join, members pay a one-time
enrollment fee of $20 and a recurring fee of $39 every six months.
For more information, visit hr.duke.edu/toastmaster.
Duke box numbers key to mail delivery on campus
Duke Postal Operations sorts tens of
thousands of pieces of mail each day – all U.S.
Postal Service mail coming to Duke and all
interdepartmental mail within Duke. They cope
with the enormous volume by sorting by box
number, not by name.
To ensure that your mail gets to you
in a timely manner, check that your box
number is correct in the Duke directory by logging on to
Duke@Work [hr.duke.edu/selfservice]. Then ensure that you
include the recipient’s box number when you address mail and insist
that those sending you mail, whether through the USPS or through
interdepartmental mail, use your box number in addition to your
name. Even UPS and FedEx, which don’t take USPS box number, will
accept “Duke,” “DUHS,” or “Med Ctr.” followed by a box number.
Information on how to address mail at Duke is at
postoffice.duke.edu (click on “Receiving and Sending Mail”).
Letters to the Editor must include name and contact information. E-mail letters to working@duke.edu or mail them to Working@Duke Editor,
Box 90496, Durham, NC 27708. Fax letters to (919) 681-7926. Please keep length to no more than 200 words.
Be prepared in an
international emergency
n his first night in Korea for a
O conference, Duke professor Shai
Ginsburg slipped in the hotel
restroom and broke his right hip.
For help arranging everything from
emergency surgery in Korea to a flight home
10 days later, he turned to Duke’s travel assistance program,
International SOS.
“They sent an ER nurse from the U.S. to accompany
me,” Ginsburg said. “I was truly happy there was someone
there to take care of my medication and help me get
through the airport. It’s more complicated than it seems.”
All faculty, staff and students who travel overseas on
Duke business are covered by International SOS through
Duke. While arranging medical care is the mainstay of the
service, International SOS is a central component of Duke’s
overall emergency management efforts and assists with
security emergencies, including evacuation from a country.
During recent political unrest in Egypt and the
earthquake and tsunami in Japan, International SOS helped
identify the whereabouts of Duke community members. In
Egypt, the service arranged a charter flight to evacuate a
graduate student, although it wasn’t used because she was
able to find space on an earlier flight.
“The value of having a program like SOS is it gives
you peace of mind,” said Chris Boroski, director of Duke’s
Corporate Risk Management. “If something bad happens –
medical, natural disaster or a revolution – we have resources
that can help manage circumstances so we can have the best
outcome possible.”
International SOS provides a 24/7 global network of
experts and multilingual representatives who connect clients
Free fun at the Gardens
Sarah P. Duke Gardens’ free Family Fun Day on May 28 is going to be
a bit fishy.
One of the events is the Great Fish Release, where children can
join in putting goldfish into the newly refurbished fish pool at the
foot of the Terraces.
Family Fun Day, which is
11 a.m. to 2 p.m., includes a
variety of nature-focused,
hands-on activities, from
building fairy houses to
concocting gel slime, playing
with bubbles, dissecting lima
beans and seeing how plants
can grow in gloves.
Near the festival’s end,
Paperhand Puppet
Intervention – who will
present a 1 p.m. show in the Doris Duke Center as part of the Arts in
the Garden performance series – will join festival-goers in a
participatory parade through the Gardens.
No registration is necessary for Family Fun Day. To purchase
tickets for the Paperhand performance, visit tickets.duke.edu or call
(919) 684-4444.
For more information, call (919) 668-1707 or visit
gardens.duke.edu.
Got an Android? Get DukeMobile
DukeMobile, the suite of applications for sharing information about
Duke with the most common mobile platforms, is now available on
Android devices.
The DukeMobile suite includes improved maps of the Duke
campus, the Duke faculty, staff and student directory, library
catalogue information, access to thousands of digital images from
Duke Libraries’ collections, news feeds from Duke, and the ability to
receive IT alerts and emergency DukeALERTs.
To get DukeMobile on your Android device, visit the Android
Market. To learn more about DukeMobile, visit
oit.duke.edu/vvw/mobile.
with security and medical help, even routine health matters
like finding a dentist and arranging payment – daunting
tasks with a language barrier. “You generally can’t pull out
your Duke Select card overseas and say, ‘here you go,’ ”
Boroski said.
Boroski cautioned that International SOS should
not be confused with health insurance. While logistics
arrangements or evacuation are covered expenses in
emergencies, faculty, staff and students are still responsible
for medical care costs. (For staff and faculty who travel
often or live abroad, Duke Options health plan has a
network of international hospitals).
Boroski serves as the point of contact at Duke for
international medical and security emergencies. He notifies
International SOS when someone needs help; community
members on Duke business can also contact the service
directly. He stressed the importance of registering travel and
contact information with Duke prior to departure. While
undergraduates are required to register, it’s not mandatory
for graduate students, faculty or staff.
When something goes wrong abroad, Boroski first
checks Duke’s online travel registry to see who from Duke
is overseas. During incidents in Egypt, Libya and Japan,
some Duke community members had not registered. “If
I don’t know you’re there, I can’t help you,” Boroski said.
Boroski reminds students, faculty and staff traveling
abroad on Duke business to carry their International SOS
wallet ID card, which has 24/7 telephone numbers. The
membership card is available for printing using Duke
NetID and password through j.mp/internationalsos.
— By Leanora Minai
Editor, Working@Duke
 Duke Appreciation 2011
T
he annual celebration of Duke faculty and
staff returns May 23 with a band, ice cream
as well as the response to international crises
such as unrest in Egypt and the earthquake and
Duke
Stars
and employee artwork during “Music on tsunami in Japan.
the Quad.” “I’ve seen incredible efforts made to ensure
The marquee event is one of several special the safety of our students, faculty and staff
activities in May to help recognize the more than overseas when crises occur in other countries,
32,000 faculty and staff at Duke. Local restaurants Each year, Duke pays special
and I know that there are thousands of other
are offering discounts; the Durham Bulls will host tribute to faculty and staff who are
employees equally committed to bringing the
special Duke Family nights and the Sarah P. Duke celebrating career milestones of 10
values and mission of Duke University and Duke
Gardens has a Family Fun Day in store. or more years at the “Night of Duke
University Health System to life each day,” he
In addition, there are ways colleagues can Stars,” an invitation-only event.
said. “I thank each one of them for all they do
show appreciation for co-workers who make a More than 2,300 employees are
toward building Duke’s excellent reputation
difference – either by writing a note on the celebrating milestones. Here’s what
near and far.”
Duke Appreciation blog, or picking up a treat some Duke Stars say about Duke:
and free personalized bookmark at the Duke
“Students at Duke are
Farmers Market. always stimulating.
Kyle Cavanaugh, vice president for Human They make it all
Resources at Duke, said he continues to be worthwhile.”
impressed at the commitment of Duke faculty — William Chafe
Alice Mary Baldwin
and staff. He noted the extra efforts during Professor of History
40 years
several severe weather events during the winter,

“I haven’t traveled the

world but through my
job the world has
Last year, more than 7,000 come to me.”
ice cream cones were given — Pamela Ladd
Sanford School of Public
out during the Music, Art & Policy
Ice Cream on the Quad event. 35 years

Above: Joy Parton, a staff

specialist for the Hospital
“I’m proud of the talent,
Auxiliary, gets an ice cream
dedication, diversity and
cone as part of Duke
compassion of my
Appreciation events
on the Quad.
colleagues and leaders.”
— Dr. W. Kevin Broyles
Duke University Affiliated
Physicians
25 years

“Duke not only takes

care of their patients
Sensory Expressions provided music for last year’s Music, Art & Ice Cream but their employees
on the Quad for Duke Appreciation. as well.”
— Wanda McLurkin
Duke Raleigh

EVENTS Compliment Cancer Center

25 years

Duke Family Nights, Durham Bulls a Colleague “I have had numerous

Athletic Park opportunities here
May 5, 6, 7, 8, 12 & 19 that I would not have
Duke families with a valid DukeCard may buy had elsewhere.”
discounted tickets to Durham Bulls games, first-come, — Christiane Nooney
first served. Call (919) 956-BULL. Clinical Laboratory
20 years

MARKET-GRAMS, Duke Farmers

Market Post a compliment about a colleague
May 6, 13, 20 & 27 “I love helping others
on the “Making a Difference” Duke achieve their dreams
Visit the market on Fridays in May and purchase a
healthy snack for a colleague and personalize it with Appreciation blog and tell the Duke and goals.”
— Izy L. Obi
a free bookmark with sayings like “working community how a co-worker makes a School of Nursing
at Duke with you is sweet.” difference. Who’s been making a 15 years

difference lately? Carl Hodges of

Music, Art & Ice Cream Parking and Transportation got a
on the Quad mention for arranging last-minute van
Monday, May 23, 12 p.m. to 2 p.m. “I have this sense of
Bring lunch and join colleagues for employee art and transportation for freshmen. Rob belonging to this great
poetry exhibits, ice cream and music by Saludos Dipatri, from OIT, arranged a last- place that people come
Compay, a local Latin music quartet. minute digital video conference when to from all over.”
(Rain date: May 24) — Rebecca Padilla-Burgos
a guest lecturer for a Sanford School Duke Hyperbaric Center
10 years
class was stuck in Washington, D.C.
Family Fun Day, Sarah P. Duke
Gardens due to bad weather. And Lynell
Sunday, May 28, 11 a.m. to 2 p.m. Wiggins, at Perkins Library cheerfully
Garden-themed activities and a participatory parade kept the Library Administrative Office
led by the Paperhand Puppet Intervention.
running smoothly when her supervisor
was away due to a family illness.
For other Duke Appreciation events, such as
discounts at area restaurants, visit Post your note at
hr.duke.edu/appreciation/2011 hr.duke.edu/makingadifference
3

hr.duke.edu/appreciation/2011
 What’s your recipe for financial success?
GET THE INGREDIENTS AT FINANCIAL FITNESS WEEK MAY 23-27

ome people can throw together a delicious meal without a plan, but From May 23-27, Duke will once again bring financial experts to

S many take a step back and think it through, recipes in hand. The
same strategy applies for planning for financial success.
That’s why Peg Helminski attended a retirement planning seminar
Duke University and Duke University Health System locations during a
week of workshops and information booths offered at no charge to faculty,
staff and their family members.
Workshop topics include fundamentals of investing, retirement
during last year’s Financial Fitness Week at Duke.
“Life goes by so fast, and I don’t often step back and think about planning, achieving long-term financial goals, building a strong credit
personal financial stuff,” said Helminski, a staff specialist for the Center for history and more. Among information booths on May 25 at the Searle
Lesbian, Gay, Bisexual and Transgender Life. “The seminar gave me good Center will be the U.S. Department of Treasury. A representative will assist
ideas of how to reinvest the money we still have after most of our savings employees in researching
evaporated during the market crash.” whether there are uncashed
savings bonds or other When & Where
unclaimed funds held by May 23
a n ci a l S u cc es s
Recipe fo r F in the government in their Perkins Library, West Campus

e ss W e e k a t Duke name. Workshops: 9 a.m. to 3:45 p.m.

n New this year is a
Financial Fit
Information booths: noon to 2 p.m.
benefits workshop in
May 25
w or kshops Spanish: “Entendiendo Searle Center, West Campus
es s W ee k yd
inancial Fitn nce plans (Cas
per Holro Mi Plan de Retiro de
A taste of F about Duk e life in sura Workshops: 8 a.m. to 4:45 p.m.
ng yo u need to know Duke” (Understanding Information booths: noon to 2 p.m.
n Ever yt hi y,
H olro yd A ge ncy)
t Fluc tuat ions (Roger Gra My Retirement Plan at
of Marke
rtfolio During ent Services) Duke). The workshop
ag in g Yo ur Retirement Po em en t w ith DWS Retirem
n Man ns hip M an ag r, VA LIC) will help a growing number of Spanish speakers employed at Duke
of Relatio viso
director, head or financial ad
om en (Tom Overcash, seni r, understand how they can use Duke’s retirement plans to help prepare
r W al adviso
t Strategies fo rguson, financi
n Retiremen s (J am es Fe for a comfortable retirement.
ul Investor
H ab its of H ighly Successf “We want to remove as many barriers as possible in dialoguing
n Five mended. For th
e
CR EF ) ar e re com
TIA A- servatio ns ss. with employees about this important benefit,” said Sylvester
workshops, re financialfitne
sp ac e is lim ited for many e a se at , visit hr.duke.edu/ Hackney, assistant director of Benefits at Duke.
Because and to reserv
and locations
full schedule — By Marsha A. Green
Senior Writer, Office of Communication Services

Learn more at hr.duke.edu/financialfitness

Center for LGBT Life

challenges intolerance 90 minutes. “Outside of Duke T-shirts sold by the Duke bookstores, it’s the most
Duke students distribute “Love=Love” T-shirts during the annual Coming Out Day activities outside
the Bryan Center.
Department: The Center for Lesbian, Gay, Bisexual and Transgender Life
Years at Duke: While some variation of the center has been around since 1994,
it moved to its current location in the West Union in 2004.
Who they are: The Center for LGBT Life provides education, advocacy,
mentoring, academic engagement and space for lesbian, gay, bisexual,
transgender, transsexual, questioning and straight-allied students, staff and faculty
at Duke. Through its services, the Center encourages critical thinking about the
intellectual, cultural and political ramifications of sexual and gender difference at
Duke and beyond. It seeks to challenge bias and intolerance in order to promote
affirmation and support a more hospitable campus climate. The Center also
serves and supports Duke alumni and the larger community.
What they’re known for: As part of the annual celebration of Coming Out
Day, an event that encourages positive support for LGBT community members,
the Center distributes free T-shirts with the slogan, “Love=Love.” Despite
printing 1,500 shirts every year, they are regularly snatched up in less than
popular T-shirt on campus and has also been spotted at the Today show, outside
the White House, at the National Equality March and on CNN,” said Janie
Long, director of the Center for LGBT Life. “They’ve become a very important
symbol on the Duke campus for equality.”
What they can do for you: Many events sponsored by the Center for LGBT
Life are open for faculty and staff. Activities include guest speakers and Ally
Training, which teaches employees to support LGBT community members.
The Center also hosts a listserv for employees.
Number of employees: Three
Hidden department fact: The Center for LGBT Life acts as the main campus
organizer of the annual North Carolina Pride Parade and Festival hosted on Duke’s
East Campus. Every year, thousands of people participate and watch the festival’s
parade along Main Street.
Significant achievement: “We now have hundreds of students who interact
with us, as opposed to four students who interacted with us on a regular basis
when I got here in 2006,” Long said. “I know we’re making a lot of positive
changes in people’s lives.”
Big goal: Long said she’d love to see a larger group of faculty and staff members
become involved with the Center. “If we’re going to have the most supportive
campus possible for the LGBT community,” she said, “it has to be driven by
the faculty and staff who work here.”
How they make a difference: Members of the Center staff hold various
trainings across the university and health system to teach about LGBT issues.
“We work to help everyone understand the variety of students, employees, and
even patients at Duke,” Long said.
Learn more about the Center for Lesbian, Gay, Bisexual and Transgender Life
at studentaffairs.duke.edu/lgbt.
— Interview by Bryan Roth,
Writer, Office of Communication Services

Got a suggestion for Inside Duke? Write working@duke.edu

New Normal
CONTINUED FROM PAGE 1
DART introduced a new program in February 2010 to offer volume
discounts on computers based on three levels of computer needs. The
specifications of the three levels were determined by department and
school IT professionals.
The level 1 model was projected to meet the need for about 60 percent
of Duke’s faculty and staff, with level 2 and level 3 computers designated for
more advanced computing needs. The level 1 computer also cost
considerably less than level 2, which costs significantly less than level 3.
Based on the first half of the current fiscal year, only about 11 percent
of 1,627 computers purchased through the program were for the level 1
model. Because the average cost of a level 1 computer is significantly less,
the projected savings being lost annually is $1.2 million.
“Some of the upticks in spending are disturbing,” Trask said. “We can’t
give back all the savings we’ve taken out of the budget the last couple years.”
Doing More with Less
While Duke avoided the type of mass layoffs other institutions faced,
working down to a more sustainable budget did not happen without an
impact on services. Trask said reductions in the last two years will require
“somewhat different expectations about service levels in some areas.”
The impact of doing more with less has created changes in service
as vacant positions have been eliminated to help reduce overall expenses.
Due to the number of staff members in Grounds who took the early
retirement incentive, the maintenance of 626 acres of Duke’s campus is
less frequent.
Reduced staffing has also affected areas such as Duke’s central Human
Resources office, where staffing ratios have gone from 189 employees to
every one HR staff member to 312 employees to every one HR staff
member, meaning fewer HR staff to respond to service needs and requests.
Kyle Cavanaugh, vice president for Human Resources, said that while
staffing has been reduced, demand for services has increased. For example,
the number of faculty, staff and dependents covered by Duke’s health
insurance plans increased by 2,000 this year to 59,000.
“That translates directly to increases in support and customer service
transactions,” he said. “We also have more regulatory demands with
things like national health care reform and a larger employee population
with the expansion of the Health System.”
Human Resources, like many departments, has sought efficiencies
to help balance the increasing demands with quality service.
“We are using technology and self-service options such as the
electronic timecard more and more,” Cavanaugh said. “We have to
balance the personal interaction with customer service to be more efficient
and effective. But, like many places, people are working harder.”
Count Doris Jordan among them. She recently worked as a program
coordinator at the Kenan Institute for Ethics, where she said she was
“wearing more hats
than the church lady
“
in the amen corner.”
I was After her job was
wearing converted to a nine-
month appointment,
more hats than the
she transferred to a
church lady in the staff assistant
amen corner.” position with the
— Doris Jordan, Duke Environmental
Former program coordinator at Leadership Program
the Kenan Institute for Ethics in the Nicholas
School of the
Environment.
“I think the
increased workload is felt particularly in support roles,” she said. “In my
former role, I was basically working several jobs and working overtime. In
addition to my program coordinator role, I did everything from paying
bills to scheduling appointments, washing dishes, moving furniture and
managing other administrative and financial responsibilities.”
John Fay, an instructor at the Nicholas School of the Environment,
said increases in enrollment have led to slightly larger class sizes and more
work outside the classroom.
“I used to co-teach a class with a colleague who picked up more
advising, so I now teach the class solo,” he said. “I spend more time
during the weekends preparing for lectures and making sure I have
things set for classes during the week.”
Provost Peter Lange said that while the last couple of years of
contraction have created some strain, he is impressed with how faculty
and staff have pulled together to address the challenge.
“I think we’ve done pretty well with morale,” he said. “But going
through a few years of austerity can shorten people’s fuses about other
things not directly associated with the austerity itself. And I can
understand that. Thankfully, this year we can provide a pay increase to
help recognize people, their hard work and the sacrifices they’ve made.”
Out of Crisis Comes Opportunity
While cutbacks have forced people to pick up additional
responsibilities, they’ve also helped spur innovative changes. The Biology
department, for example, no longer uses frogs in the physiology lab. The
department now uses equipment and software to allow students to
conduct physiological assessments on each other such as their heart rates
after climbing stairs.
“We made the change for several reasons, including ethical concerns,
economics and student interest,” said Randy Smith, business manager for
the Biology department. “Students are more interested in their own
physiological responses than that of frogs.”
Smith also cited a transition to centralized printing for a 60 percent
cost savings for the department. The department adopted the ePrint
system, allowing individuals to send files to a shared printer that only
prints after a user swipes his or her DukeCard.
“We found that we were wasting lots of toner and paper,” Smith said.
“People would print out materials and leave them on the printer or find a
mistake and then reprint the materials. Thousands of dollars in paper
were being left on the printer each year.”
To encourage more people to abandon individual desktop printers,
the department agreed to fund the cost for toner and paper for the ePrint
stations.
“This may be one of the few instances where we are giving something
away for free and still saving money,” Smith said.
Emerging from the Recession
After nearly three years of budget reductions, both Trask and Lange
said the university now needs to turn its attention to operating effectively
and efficiently in the
post-recession
“
environment.
“I think we’ve
If you
all learned a lot
going through this,”
don’t need
Lange said. “We to spend it, don’t. If
learned what you don’t spend it,
happens when you
we’ll likely spend it
go down and how
to manage that.
on you.”
Now, we have to — Tallman Trask III,
learn how you start Executive vice president
expanding again
and do those
things well.”
That expansion has a different meaning than it did before the
recession.
“We’re still quite constrained on making long-term financial
commitments,” Lange said. “Moving ahead, we have to have a little more
forethought and self-restraint. Before you take on a new expense, before
you decide to do an event, or before you run a new program, you need
to be more cautious, more careful, think more about whether you can
overlap with existing resources or staffing.”
Two years ago when the recession first took hold, Trask said that the
development of the budget for fiscal year 2011-12 would be the most
challenging – the time when the university had to have the answers
for the $100 million shortfall it faced.
“So far that process is going better than I expected,” he said after
completing budget meetings with administrative departments. “Most areas
are coming in at the budget target and a few are coming in under budget.”
But he cautioned that continued financial prudence would be needed
in the years ahead.
“If you don’t need to spend it, don’t,” Trask said. “If you don’t spend
it, we’ll likely spend it on you.”
— By Paul Grantham
Assistant Vice President
Office of Communication Services
5
 Presidential awards
he winners of the Presidential Award for 2010 for outstanding service were honored by Duke President Richard H. Brodhead

T in April. The award, among the most prestigious of honors given to Duke staff and faculty, recognizes distinctive contributions
to Duke University and Duke University Health System over the year. Brodhead presented each recipient with a Presidential
Award Medallion and a check for $1,000. In addition to the five Presidential Award winners, 18 faculty and staff members were
recognized as Meritorious Award winners. Each received an award and $100. Visit hr.duke.edu/presidential for Meritorious Award winners.

Wesley Phillips Tami Tuck Tamara A. Overcash Christine Adamczyk Gerald L. Wilson

Service/Maintenance Clerical/Office Managerial Clinical/Professional Executive Leadership

Wesley Phillips
Special Projects Supervisor,
Duke Lemur Center
“In his two year tenure, he
has saved the DLC and the
university tens of thousands
of dollars in long-term
maintenance fees and
contracts, and built unique
projects such as mouse lemur
habitats,” said nominator
Greg Dye, operations
manager of the Duke Lemur
Center. “The effort and
devotion of this humble man,
given so generously to the
DLC, helps to distinguish
Duke from any place else.”
Support
Tami Tuck
Administrative Assistant,
Children’s Environmental
Health Initiative, Nicholas
School of the Environment
“Tami is organized, persistent,
meticulous, levelheaded,
creative, efficient, and a team
player,” said nominator Marie
Lynn Miranda, director of the
Children’s Environmental
Health Initiative. “She is truly
motivated by the mission of
the organization. [Her] many
contributions make the CEHI
and the university more highly
functioning and more
humane, which I find to be an
extraordinary combination.”
Tamara A. Overcash
Director, Prospect Research,
Management and Analytics
University Development
“Tamara had a vision of what
would improve and enhance
the tools of fundraisers to
bring in more dollars for
Duke,” said nominator Kelly
Vogel, briefings specialist and
senior research analyst for
principal gifts. “She crafted a
professional team of forward-
thinking, diverse individuals
who believed in her vision
and worked hard to carry it
out. She keeps the team
moving forward as only a top-
notch coach could.”
Christine Adamczyk
Project Director, Duke Center
for Science Education
Department of Pharmacology
& Cancer Biology
“In the past year and a half,
Chris has accomplished more
than many employees might
accomplish over five years,”
said nominator Rochelle D.
Schwartz-Bloom, director of
the Duke Center for Science
Education. “Her passion and
energy for engaging the Duke
community in science
education outreach are
remarkable.”
Gerald L. Wilson
Senior Associate Dean,
Trinity College of Arts
& Sciences
“Academic Deans uphold the
academic standards of the
College,” said nominator Lee
Baker, dean of academic affairs
for Trinity. “Dean Wilson sets
the tone for a culture of
equity, fairness, deliberation,
cooperation and innovation
among the Deans by providing
real leadership by example.
The way he adjudicates
complex and compelling
academic problems is both
sensitive and fair.”

Free DukeWell classes focus

on healthy lifestyles
wenty-seven Duke employees and community stress management class is a simple example of

T members sat in a circle, gazing at their hands as they

Upcoming
DukeWell
Seminars
• May 12, Stress Relief Right
Under Your Nose
• June 16, Creating Even
More Positivity In Your Life
• July 7, Cooking for Two
Workshops are 5:30 to 7 p.m.
at the Duke Integrative
Medicine building on the Center
for Living Campus on Erwin Road.
Call (919) 416-3853 to register.
slowly brought them together, then apart.
“Pay attention to the sensations you feel,” said
Dr. Jeff Brantley, the class facilitator. “Don’t worry if your
mind wanders; just bring it gently back to the sensations
of your hands.”
Silence settled over the room as participants gently
moved their hands back and forth.
“How did that feel?” Brantley asked. "Relaxing,”
a participant replied.
The exercise was part of a free 90-minute seminar,
Managing Job Stress, offered to Duke faculty and staff
through DukeWell, Duke’s faculty and staff health
initiative that focuses on managing health risks, in
collaboration with Duke Integrative Medicine.
Duke is offering the year-long series of seminars to
give participants practical advice and tools for improving
their health. The seminars are facilitated by health
practitioners at Duke Integrative Medicine and cover
wellness-related issues such as stress reduction, weight
management and healthy lifestyles.
“Duke has a commitment to advancing a culture
of health,” said Kyle Cavanaugh, vice president for Duke
Human Resources. “It makes great sense for us to work
in partnership with our faculty and staff to offer
opportunities to improve and maintain their health.”
Brantley, the interim director of Duke Integrative
Medicine and founder of the Mindfulness-Based Stress
Reduction Program, said that the hand exercise in the
mindfulness – paying attention to bodily sensations
in a non-
judgmental way
to bring the mind
back to the present
moment.
“Often the
mind is so
agitated when we
are stressed that it takes
a strong physical sensation to distract it,” he said. “A
practice such as this won't make the stressors disappear,
but it can help us stop our minds from churning and help
us disentangle from habits of reactivity.”
Karen Whitney, a grants and contracts assistant in the
Division of Rheumatology, attended the session and was
so taken with the practical information she learned during
the seminar that she brought it back to her administrative
staff meeting the following day.
“Some people laughed when I explained the idea of
mindfulness, saying they were too busy to take time to do
exercises like this,” Whitney said. “But I invited people to
stay after the meeting for five minutes to do a short
mindfulness exercise paying attention to the breath. Three
people stayed, and after we finished, we looked around
and agreed that everybody looked less stressed.”
— By Marsha A. Green
Senior Writer, Office of Communication Services

6
Learn how to improve your health and well being at dukewell.org
Sustainable uke
YO U R S O U R C E F O R G R E E N N E W S AT D U K E

Green
Gowns
Students wear gowns
made from recycled
plastic bottles

From Plastic
Bottle to
Graduation
Above, recycled plastic bottles are turned into yarn in a three-step process.
At right, the sustainable gown ends up looking like any other graduation
Gown
garb despite its recycled origins.
Step 1
Recycled plastic bottles
uke’s graduating students will be dressed in black caps

D and gowns this month, but they’ll be greener than

ever.
The change isn’t in color, but rather the substance of
are processed to remove
impurities such as labels
and caps.

the graduation garb. On May 15, students will wear apparel Step 2
made of material produced from recycled plastic bottles. Bottles are then chopped
About 4,500 undergraduate and graduate students are into fragments called
expected to receive diplomas; this means as many as “flakes.”
100,000 plastic bottles could wind up on students rather eco-friendly office and school supplies, recycling paper and
than in a landfill.
Step 3
plastic materials and saving and reusing boxes and packing Flakes are then melted
“Everyone on campus, it seems, wants to do what they supplies, Duke Stores also has helped the university make and solidified into uniform
can to be more environmentally responsible,” said Jim some big changes: pellets called “chips.”
Wilkerson, the director of Duke University Stores who led
the effort for making the change to sustainable caps and g During the state’s worst drought in 2007, Duke Stores’ Step 4
gowns. “This choice is representative of what the university administrators took the lead in purchasing 189 high- Chips are melted
is doing as a whole, so it was an easy decision.” efficiency laundry machines for residence halls that again and extruded into a
Purchased through Oak Hall Cap and Gown of Salem, save almost 3 million gallons of water per year continuous filament yarn.
Va., the academic regalia will be made of fabric spun from compared to normal washers and also cut energy costs
molten plastic pellets. Each cap and gown is made of about by about $75,000. Step 5
20 used plastic bottles. The caps and gowns were also The yarn is woven,
g The textbook buy-back program has purchased about dyed and finished into
shipped in boxes made of recycled cardboard and in storage 51,000 books in the last four buy-back sessions, a gown.
bags made from recycled plastic. diverting about 13,000 tons of books from landfills.
Wilkerson said the new caps and gowns cost about $2
to $3 more than ones made from other materials, like g The Terrace Shop in the Doris Duke Center collects
polyester. Of that extra few dollars, Oak Hall contributes rainwater to water plants at the Sarah P. Duke Gardens.
25 cents for each gown sold to Duke’s Students Taking an
Active Role in Sustainability (STARS) committee, which “In this era of environmental stewardship, all these
provides funding to sustainability related projects at Duke. things just feel like the right thing to do,” said Tom Craig,
“These gowns will help our graduates literally ‘walk the merchandise manager for Duke Stores. “Natural resources
walk’ for sustainability and, hopefully, encourage them to won’t be around forever, so we want to be committed to
think about ways they can address environmental issues in reducing and reusing materials to make sure we’re helping
their lives beyond Duke,” said Tavey McDaniel Capps, Duke be as green as possible.”
director of Sustainable Duke. — By Bryan Roth
The move to sell “green” caps and gowns isn’t the only Writer, Office of Communication Services
sustainable aspect of Duke Stores. In addition to selling
7
Find out about Duke Stores’ other sustainable actions at
dukestores.duke.edu/about/sustainability.php
WORKING@ DUKE

HOW TO REACH US
Editor: Leanora Minai
dialogue@Duke
(919) 681-4533
leanora.minai@duke.edu “What is it at Duke that makes you feel
Assistant Vice President: appreciated?”
Paul S. Grantham
(919) 681-4534

“
paul.grantham@duke.edu
I feel appreciated when I receive compliments from my coworkers. It’s nice when
my supervisor tells me I’ve done a job particularly well or when one of my clients –
the faculty and staff of the Friedl Business Center – tell me that they’re thankful.”
Graphic Design & Layout:
Susan Ryman
Paul Figuerado
Business manager, Friedl Business Center
21 years at Duke
Photography: Bryan Roth and

Got a
Marsha Green of the Office of
Communication Services and Duke
University Photography.

“ story
When I think about Duke, I think about the nice people
Working@Duke is published monthly
I work with and the mutual appreciation with students in
by Duke’s Office of Communication class. I also appreciate that Duke takes care of health expenses
Services. We invite your through my insurance and has helped to pay for my children’s

idea?
feedback and suggestions for college tuition.”
future story topics. Lewis Blake
Associate professor of the practice, Department of Mathematics
Please write us at 28 years at Duke
working@duke.edu or Write
Working@Duke, Box 90496, working@duke.edu

“
705 Broad St., Durham, NC 27708
Call us at (919) 684-4345.
Send faxes to (919) 681-7926.
The students and staff at the Freeman Center make
me feel special. Since it’s a small building, and we don’t
or Call
serve thousands of people like the Great Hall or Marketplace, 681-4533
I get a lot of one-on-one interaction with everyone. When
they come in, sometimes they’ll call me Aunt Saundra. It’s
nice to be seen like a mom or aunt.”
Saundra Bullock
Food service coordinator, Duke Dining Services
24 years at Duke Join the Facebook fan
page for Working@Duke at
— By Bryan Roth facebook.com/workingatduke
Writer, Office of Communication Services

View the full list of

PERQS discounts at
hr.duke.edu/discounts
PERQS
E M P LOY E E D I S CO U N TS

Save on flowers, gifts for Mother’s Day

T hinking of giving flowers for Mother’s
Day? You’re in good company.

Mother’s Day, which is May 8, is one of the

largest U.S. consumer spending holidays.
According to the National Retail Federation,
Americans spent more than $14 billion buying
gifts for mothers last May, including $1.9
billion on flowers.
To help Duke faculty and staff save on
pampering mothers with flowers or other
gifts, here are six discounts available through
PERQS, Duke’s employee discount program.
Baskets and buds: Save 15 percent on flowers
and gift baskets when ordering online or by
phone at 1-800-Flowers.com. Check the
PERQS website for discount code (NetID
required).
Free Raleigh delivery: Order flowers through
Fallons Creative Flowers in Raleigh and receive
free delivery in Raleigh. Call (919) 828-4134 or
(919) 836-8123.
Love garden: Send a prepackaged “love
garden” – flower seeds, soil and pot – and get
a 10 percent discount from Lilyputts Gift
Baskets. Mom just needs to add water, place
the pot in the sun and then watch the flowers
grow. Check the PERQS website for discount
code (NetID required). (714) 345-6276.
Garden fresh: Forest Hills Florist, a family-
owned florist shop in Garner, offers a 10 percent
discount on any new purchase. (919) 772-6234.
Carnations to cookies: Save 20 percent on
plants, flowers and gourmet cookies at From
You Flowers. Check the PERQS website for
the discount code (NetID required). (800)
838-8853.
International flower power: Send flowers,
plants and gifts across the street or around
the world through ProFlowers. Get 15 percent
off any purchase from proflowers.com. Check
the PERQS website for the discount code
(NetID required) or call (800) 210-2279 and
mention Duke.
— By Marsha A. Green
Senior Writer,
Office of Communication Services

For daily news and information, visit

D U K E T O D AY today.duke.edu/working