Troubleshooting
Problem Possible Cause
Compressor overload
Compressor contactor
Compressor will not start
Microprocessor control board
Compressor failure
Pump overload
Pump contactor
Pump will not start
Microprocessor control board
Pump failure
Low refrigerant charge
Refrigerant leak
Low refrigerant pressure
Low refrigeration pressure sensor
Microprocessor control board
Dirty air filters (air cooled units only)
Air flow obstruction (air cooled units
only)
High ambient air temperature (air
cooled units only)
Condenser fan motor (air cooled units
only)
Condenser fan cycling control (air
cooled units only)
Plugged condenser (water cooled
units only)
High refrigerant pressure
Insufficient condenser water flow
(water cooled units only)
High condenser water temperature
(water cooled units only)
Condenser water regulating valve
Refrigerant circuit overcharged
High refrigerant pressure sensor
Microprocessor control board
Remedy
Check supply voltage, amperage of each leg,
contactor and wiring, overload set point
Replace if faulty
Replace if faulty
Contact Customer Service Department for
assistance
Check supply voltage, amperage of each leg,
contactor and wiring, overload set point
Replace if faulty
Replace if faulty
Replace if faulty
Contact refrigeration service technician
Contact refrigeration service technician
Check for proper range, replace if faulty
Replace if faulty
Clean filters
Make sure chiller is installed in accordance with
recommendations in this manual
Ambient temperature must be reduced below 110°F
(43°C)
Replace if faulty
Confirm proper operation, replace if faulty
Clean out tubes
Make sure chiller is installed in accordance with the
recommendations of this manual
Condenser water temperature must be reduced
below 100°F (38°C)
Check setting, replace if faulty
Contact refrigeration service technician
Replace if faulty
Replace if faulty
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 Problem Possible Cause Remedy
Low flow through evaporator Adjust flow to proper level

Freezestat control module Check for proper setting, replace if faulty

Freezestat
Microprocessor control board Replace if faulty

Freezestat sensor Replace if faulty

Pump running backwards Switch 2 legs of the incoming power

Pump pressure gauge Replace if faulty

Low pump discharge pressure
Pump failure Replace if faulty

Excessive flow Reduce flow

Closed valves in process piping Open valves

Obstruction in piping or process Remove obstruction

High pump discharge pressure
Clogged Y-strainer Clean strainer

Pressure gauge Replace if faulty

Low coolant flow through evaporator Adjust flow to proper level

Check to make sure chiller is properly

Intermittent overloading of chiller capacity
sized for process load

Erratic temperature control Hot gas bypass valve Contact refrigeration service technician

Microprocessor control board Replace if faulty

Thermocouple Replace if faulty

Check to make sure chiller is properly

Process load too high
sized for process load
Coolant flow through evaporator too high
Adjust flow to proper level
or too low

Insufficient condenser cooling See “High Refrigerant Pressure”

Insufficient cooling (temperature

Hot gas bypass valve stuck open Contact refrigeration service technician
continues to rise above set point)

Refrigeration circuit problem Contact refrigeration service technician

Microprocessor control board Replace if faulty

Thermocouple Replace if faulty

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