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VTRAK

E-Class/J-Class
Quick Start Guide
Version 1.0
Firmware 3.29

© 2008 Promise Technology, Inc. All Rights Reserved.


VTrak Quick Start Guide

About This Guide


This Quick Start Guide shows you how to install the VTrak E-Class and J-Class in
a rack, how to make management and data connections, and how to power-up,
set-up, and configure the VTrak subsystem.
For information about unpacking the VTrak, see page 3.
For instructions on installing VTrak in a rack, see page 4.
For diagrams and connections for management and data cables, see page 6.
For the system power-up sequence, see page 11.
For making VTrak network settings, see page 12.
For configuring the VTrak automatically using scripts, see page 18.
For safety information, see pages 3 and 4.
If you cannot connect to the VTrak over Ethernet, use a serial connection,
described on page 23.
Promise periodically releases firmware updates that add functionality to your
VTrak system. You can download the firmware updates from the Promise
Support Website. The firmware update procedure is described in the VTrak
Product (User) Manual on the Software CD.

Copyright
© 2008 Promise Technology, Inc. All Rights Reserved.
Copyright by Promise Technology, Inc. (Promise Technology). No part of this
manual may be reproduced or transmitted in any form without the expressed,
written permission of Promise Technology.

Trademarks
Promise, and the Promise logo are registered in U.S. Patent and Trademark
Office. All other product names mentioned herein may be trademarks or
registered trademarks of their respective companies.

2
Task 1: Unpacking the VTrak

VTrak Setup Task List


Task 1: Unpacking the VTrak (page 3)
Task 2: Mounting VTrak in a Rack (page 4)
Task 3: Making Management and Data Connections (page 6)
Task 4: Powering On the System (page 11)
Task 5: Performing the Initial Setup (page 12)
Task 6: Configuring the VTrak (page 18)

For complete information about your VTrak E-Class and J-Class subsystems,
see their respective VTrak Product (User) Manuals on the Software CDs.

Task 1: Unpacking the VTrak


The VTrak box contains the following items:

• VTrak Unit • RJ11-to-DB9 serial data cable


• Quick Start Guide • 1.5m (4.9 ft) Power cords (2)
• Left and right center-mount • Software CD with SNMP files,
brackets Product (User) Manual and Quick
• Left and right mounting rails Start Guide

Warning

The electronic components within the VTrak disk array are


sensitive to damage from Electro-Static Discharge (ESD).
Observe appropriate precautions at all times when handling the
VTrak or its subassemblies.

Caution

At least two persons are required to safely lift the VTrak


subsystem from the box and place it into a rack.

Important

Use the following categories of network cables with VTrak:


• Cat 6, preferred
• Cat 5E, minimum

3
VTrak Quick Start Guide

Task 2: Mounting VTrak in a Rack


The E-Class subsystem installs to the rack using the supplied mounting rails. You
can also use your existing rails.

Cautions

• At least two persons are required to safely lift, place, and


attach the VTrak subsystem into a rack.
• Do not lift or move the VTrak subsystem by the handles,
power supplies or the controller units. Hold the subsystem
itself.
• Do not install the VTrak subsystem into a rack without rails to
support the subsystem.
• Only a qualified electrician who is familiar with the installation
procedure should mount and install the VTrak subsystem.
• Be sure all switches are OFF before installing the VTrak
subsystem or exchanging components.

To install the VTrak subsystem into a rack with the supplied mounting rails:
1. Check the fit of the mounting rails in your rack system.
2. Adjust the length of the mounting rails as needed.
3. Attach the mounting rail assemblies to the outside of the rack posts, using
the attaching screws from your rack system. See Figure 1 on page 5.
Be sure the support is on the bottom facing inward.
4. Square the rail assemblies in the rack.
5. Tighten the adjustment screws and the attaching screws.
6. Place the VTrak subsystem onto the rails.
7. Secure the VTrak subsystem to the rack through each handle, using the
attaching screws from your rack system.

4
Task 2: Mounting VTrak in a Rack

Figure 1 Rack mount assembly diagram

Rack front post Rack back post


Rail attaching screw Rail attaching screw
(not included) (not included)

Front rail Rear rail

Flange

Support

Rail adjustment screw Rail adjustment screw


Inside of post Inside of post

8. Remove the drive carriers from their packing and install them into the drive
bays of the VTrak enclosure. See Figure 2
9. Plug in the power supply cords.
Figure 2 VTrak mounted in a rack with the supplied rails

Drive bay (1 of 16)

Handles mount Mounting rails (included)


outside the rack post mount outside the rack post

5
VTrak Quick Start Guide

Task 3: Making Management and Data Connections


VTrak E-Class models have one or two RAID controllers. Each controller has an
Ethernet (RJ45) Management Port connector that enables you to monitor the
VTrak over your network using the WebPAM PROe Software. VTrak supports
HTTP, HTTPS, and Telnet protocols.
The VTrak RAID controllers have two 4-Gb Fibre Channel (FC) connections for
the data ports. See Figure 3.
You can configure your VTrak for:
• Storage Area Network (SAN)
• Direct Attached Storage (DAS)
• Expansion chassis using SAS data connections
Figure 3 VTrak E-Class RAID controller connector

Fibre Channel data port 2


RJ11 Serial
Fibre Channel data port 1 Connector

Mgmt
UPS
FC 1 4 FC 2 4
2 2
1 1
Gb/s Gb/s 115200
8N1

SAS expansion port Management port


(to J-Class)

Mgmt Mgmt
UPS UPS
FC 1 4 FC 2 4 FC 1 4 FC 2 4
2 2 2 2
1 1 1 1
Gb/s Gb/s 115200 Gb/s Gb/s 115200
8N1 8N1

VTrak E-Class

When you require more than 16 hard disk drives for your storage system, you
can add capacity by connecting up to four VTrak J-Class expansion chassis. See
Figure 4 on page 7.

6
Task 3: Making Management and Data Connections

Figure 4 VTrak J-Class I/O Module

Circle Icon Diamond Icon RJ11 Serial Connector

115200
8N1

SAS data ports

115200 115200
8N1 8N1

VTrak J-Class

To connect a VTrak E-Class subsystem to a VTrak J-Class expansion chassis:


1. Find the SFF-8088 to SFF-8088 SAS data cables that ship with the J-Class.
2. Connect one end of a SAS data cable to the SAS expansion port on the
VTrak E-Class RAID controller. See Figure 5 on page 8.
3. Connect the other end of the SAS data cable to the Diamond icon SAS port
on the VTrak J-Class I/O module. See Figure 5 on page 8.
4. If your VTrak E-Class has dual RAID controllers and your VTrak J-Class has
dual I/O modules, connect a second SAS data cable between the other
RAID controller and I/O module in the same manner.
5. Optional. If your system has multiple VTrak J-Class expansion chassis,
connect their SAS data cables:
• From the Circle icon SAS port on the I/O module of the First VTrak
J-Class
• To the Diamond icon SAS port on the I/O module of the Second VTrak
J-Class
See Figure 5 on page 8.
Be sure all of your SAS data connections are Circle-to-Diamond.

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VTrak Quick Start Guide

Figure 5 J-Class expansion SAS data connections

Circle Icon SAS Expansion Ports Circle Icon

Mgmt Mgmt
UPS UPS
FC 1 4 FC 2 4 FC 1 4 FC 2 4
2 2 2 2
1 1 1 1
Gb/s Gb/s 115200 Gb/s Gb/s 115200
8N1 8N1

Circle Diamond VTrak E-Class


Icon Icon

115200 115200
8N1 8N1

VTrak J-Class
Diamond
Icon

115200 115200
8N1 8N1

VTrak J-Class

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Task 3: Making Management and Data Connections

Configuring a Storage Area Network


A storage area network (SAN) requires:
• A Fibre Channel switch
• A Fibre Channel HBA card in the Mac Pro or Xserve
• A network switch
Data Paths
To establish the data paths:
1. Connect one or both of the Fibre Channel ports on each VTrak controller to
your Fibre Channel switch.
2. Connect two or four Fibre Channel ports on the Mac to your Fibre Channel
switch.
Management Path
To establish the management path:
1. Connect the Management port on the VTrak controller to your network
switch. Figure 6
2. Connect each Mac’s NIC to your network switch.
Figure 6 SAN data and management connections
Network Switch

FC Switch
Management
cables

Mgmt Mgmt
UPS UPS
FC 1 4 FC 2 4 FC 1 4 FC 2 4
2 2 2 2
1 1 1 1
Gb/s Gb/s 115200 Gb/s Gb/s 115200
8N1 8N1

VTrak
FC data cables
Mac
A two-path connection, as shown above, is the minimum requirement for VTrak.
Use a four-path connection for best performance and no single point of failure.

9
VTrak Quick Start Guide

Configuring Direct Attached Storage


Direct attached storage (DAS) requires:
• A Fibre Channel HBA card in the Mac Pro or Xserve
• A network switch
Data Paths
To establish the data paths:
Connect one or both of the Fibre Channel ports on each VTrak controller to
the Fibre Channel card in your Mac.
Management Path
To establish the management path:
1. Connect the Management port on the VTrak controller to your network
switch. See Figure 7
2. Connect the Mac’s NIC to your network switch.
Figure 7 DAS data and management connections

Network Switch
Management
cables

2 1

Mac
FC data cables

Mgmt Mgmt
UPS UPS
FC 1 4 FC 2 4 FC 1 4 FC 2 4
2 2 2 2
1 1 1 1
Gb/s Gb/s 115200 Gb/s Gb/s 115200
8N1 8N1

VTrak

10
Task 4: Powering On the System

Task 4: Powering On the System


There is a specific sequence to follow when you power on your VTrak and Mac
system. See Figure 8
Figure 8 VTrak and Mac power-on sequence

Mgmt Mgmt
UPS UPS
FC 1 4 FC 2 4 FC 1 4 FC 2 4
2 2 2 2
1 1 1 1
Gb/s Gb/s 115200 Gb/s Gb/s 115200
8N1 8N1

115200 115200
8N1 8N1

Power on your system components in the following sequence:


1. All VTrak J-Class expansion chassis
2. The VTrak E-Class subsystem
3. The Mac Client
The VTrak takes a few minutes to fully boot-up and become available to the host.

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VTrak Quick Start Guide

Task 5: Performing the Initial Setup


You must change the VTrak’s default network settings so the VTrak can function
properly on your network. In most cases, you can use WebPAM PROe to make
the change.
The table below lists the default VTrak network settings.

Component Default Setting


Virtual Management Port IP address 10.0.0.1
RAID Controller 1 IP address 10.0.0.2
RAID Controller 2 IP address 10.0.0.3
Subnet Mask 255.0.0.0
DHCP support disabled
User Name administrator
Password password

Establishing a Connection with VTrak


To establish an Ethernet connection between your Mac and the VTrak:
1. Be sure the VTrak is connected to the network and powered on.
See “Task 3: Making Management and Data Connections” on page 6 and
“Task 4: Powering On the System” on page 11.
2. On your Mac, go to Network Preferences temporarily set the
• Network address to 10.0.0.10
(you can use any number from 4 to 254 after the last dot)
• Subnet to 255.0.0.0
3. On your Mac Desktop, launch Safari.
4. In the address field, type http://10.0.0.1/ and press Enter.
5. When the log-in screen appears:
• Type administrator in the User Name field.
• Type password in the Password field.
• Click the Login button.
The User Name and Password are case sensitive.
See Figure 9 on page 13.

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Task 5: Performing the Initial Setup

Figure 9 WebPAM PROe log-in screen

Changing VTrak’s Network Settings


1. Click the + icon beside Administrative Tools.

Then click Network Management.


2. In the Management Port tab, click the Port Configuration Link.
Figure 10 Management port configuration tab

DHCP or Static Settings?


Does your network have a DHCP server? If it does, your probably want to enable
DHCP on the VTrak and obtain your network settings automatically. Choose
Option 1, below.

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VTrak Quick Start Guide

If you prefer to use static (manual) network settings, check with your IT Manager,
Network Administrator, or Technology Consultant as needed for assistance. Then
choose Option 2 on page 15.
Option 1 DHCP (Preferred)
1. Check the Enable DHCP box.
Then click the Submit button.
Figure 11 Management port enable-DHCP setting

With DHCP enabled, your DHCP server will assign the VTrak a new IP
address and other network settings. This information appears on the
Management Port tab. See Figure 12.
2. Record the VTraks’ new IP address from the Management Port tab.
You will use the new IP address the next time you log into WebPAM PRO.
Figure 12 New IP address shown under the Management Port tab

New IP address

Important

When your VTrak is fully configured, you should make the same
network setting for the individual RAID Controllers.

Continue with “Restarting the VTrak” on page 16.

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Task 5: Performing the Initial Setup

Option 2 Static (Manual) Settings


1. Type the settings you want into the fields provided:
• IP Address
• Subnet Mask
• Gateway IP Address
• DNS Server IP Address
2. Click the Submit button.
Figure 13 Management port static (manual) settings

Important

When your VTrak is fully configured, you should make similar


network settings for the individual RAID Controllers.

Continue with “Restarting the VTrak” on page 16.

15
VTrak Quick Start Guide

Restarting the VTrak


To restart the VTrak:
1. Click Administrative Tools.
Then click the Shutdown link.
Figure 14 The Shutdown link under Administrative Tools

2. In the Shutdown dialog box, be sure Restart is chosen in the Option menu.
Then click the Submit button.
Figure 15 Shutdown dialog box

3. In the Confirmation Box, type confirm.


Then click the OK button.
See Figure 16 on page 17.

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Task 5: Performing the Initial Setup

Figure 16 Confirmation box

4. Click Logout in the WebPAM PRO header to log out of WebPAM PRO.
Wait a few minutes for the VTrak to reboot.
Figure 17 WebPAM PRO header

Important

On your Mac, go to your Network Preferences and restore the


original settings.

Continue with “Task 6: Configuring the VTrak” on page 18.

17
VTrak Quick Start Guide

Task 6: Configuring the VTrak


The VTrak supports a wide range of RAID levels, cache settings, and volume
configurations. See the VTrak E-Class Product (User) Manual for more
information.
Apple provides a number of tested and supported configuration scripts to simplify
system configuration for most common storage applications using Mac OS X,
including Xsan configurations. These scripts automatically configure a new VTrak
system for best performance.
Visit Apple’s Knowledge Base at http://support.apple.com/kb/HT1200 for
configuration scripts and directions on applying them.

Preparing Your Script


To prepare your configuration script:
1. Double-click this link http://support.apple.com/kb/HT1200.
The scripts are listed under Configure via script.
2. Carefully read the descriptions and choose the script that matches your
application. Click the script name to choose it.
3. Highlight the entire script from #Begin Copy through #End Copy, then press
a-C to copy it.
4. Open TextEdit and press a-V to paste the script into a new file.
5. From the dropdown menu, choose Format > Make Plain Text.
Be sure you convert the configuration script to a plain text file.
6. Choose File > Save As, name the script file, and click the Save button.
Your configuration script is ready to import using WebPAM PROe.

Logging into WebPAM PROe


To log into WebPAM PROe:
1. On your Mac Desktop, launch Safari.
2. In the address field, type http:// followed by the VTrak’s IP address, then
press Enter.
This example comes from “Changing VTrak’s Network Settings” on page 13.
http://192.168.1.120
7. When the log-in screen appears:
• Type administrator in the User Name field.
• Type password in the Password field.
• Click the Login button.

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Task 6: Configuring the VTrak

Checking Your Physical Drives


The configuration script only works when all of your physical drives are
unconfigured. If you are setting up your VTrak system for the first time, all of your
drives will be unconfigured.
To check your physical drives:
1. If WebPAM PROe is not running, launch Safari and log into WebPAM PROe
as described on the previous page.
2. In Tree View, click VTrak, Enclosures, Enclosure, and Physical
Drives.
3. Under the Information tab, look at the Operational Status and Configuration
of each physical drive.
If Operational Status is OK and Configuration is Unconfigured, your
physical drives are ready to run the configuration script.
Figure 18 Physical drive information

If you have created any disk arrays, logical drives, or spare drives, you must
delete them before you run the script. Be sure you back-up your important data
first, then delete the disk arrays and logical drives. See the VTrak E-Class
Product (User) Manual for instructions.

19
VTrak Quick Start Guide

Importing and Running a Configuration Script


To import and run your configuration script:
1. In Tree View, click Administrative Tools, then click the Import link.
Figure 19 The Import link under Administrative Tools

2. In the Import File dialog box, choose Configuration Script from the Type
dropdown menu.
Figure 20 Import File dialog box

3. In the Import File dialog box, click the Choose File button and navigate to
the folder where you saved the configuration file. Click the configuration file
and click the Choose button.

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Task 6: Configuring the VTrak

Figure 21 Choosing the configuration file

4. In the Import File dialog box, click the Submit button.


Figure 22 Clicking the Submit button

5. In the Import File dialog box, click the Next button.


Figure 23 Clicking the Next button

6. In the Warning box, click the OK button.


See Figure 24 on page 22.

21
VTrak Quick Start Guide

Figure 24 Warning box

The configuration script takes about 30 to 45 seconds to upload and run.


When the script is done, new disk arrays and logical drives appear in
Tree View.
Figure 25 An example of Tree View after running a configuration script

The exact appearance of Tree View depends upon how you set up your
system and which script you chose.
Your VTrak system is now configured and ready to use.
Click Logical Drives Summary in Tree View to see the full representation
of your new logical drives.

22
Establishing a Serial Management Connection

Establishing a Serial Management Connection


You can configure the VTrak through a serial console session using a command-
line interface (CLI). For advanced users who prefer the CLI or in a situation when
you do not know the VTrak’s IP address, use one of the following procedures to
establish a management session through the serial port.
There are three methods, depending on which Mac system you have:
• Xserve System – No third party software or hardware required
• Mac Pro: Terminal – USB-to-DB9 adapter required
• Mac Pro: ZTerm – USB-to-DB9 adapter and ZTerm software required
The table below lists the default serial connection settings.

Item Value
Bits per second 115200
Data bits 8
Parity none
Stop bits 1
Flow control none

Xserve System
Before you begin:
1. Find the RJ11-to-DB9 serial cable that ships with the VTrak.
2. Attach the RJ11 end of the serial cable to the RJ11 serial connector on one
of the VTrak controller modules. See Figure 3 on page 6.
3. Attach the DB9 end of the serial cable to the serial connector on the Xserve.
Figure 26 Xserve system serial connector

DB-9 serial connector

2 1

Xserve Server
To make the serial port available for communication with the VTrak:
1. Launch Terminal.

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VTrak Quick Start Guide

2. Type the following command and press Enter.


sudo launchctl remove com.apple.xserve.serial-ports
To open a serial connection with VTrak:
1. Type the following command.
screen /dev/cu.serial 115200
2. Press Enter once to launch the CLI.
The CLI opens in the Local window. The prompt should look like this:
administrator@cli>
If you see a Login prompt, type administrator and press Enter.
Then at the Password prompt, type password and press Enter.
3. Go to “Making Settings on VTrak” on page 26.
To exit from the serial connection and restore the serial port for console login:
1. Type Ctrl-A and press Enter, then type Ctrl-\ and press Enter.
2. Type the following command and press Enter.
sudo launchctl load -D system

Mac Pro: Terminal


Before you begin:
1. Obtain a USB-to-DB9 adapter. See Figure 27.
Install the software for the USB-to-DB9 adapter onto your Mac Pro.
Figure 27 An example of a USB-to-DB9 adapter

DB9 end USB end

2. Find the RJ11-to-DB9 serial cable ships with the VTrak.

24
Establishing a Serial Management Connection

3. Attach the RJ11 end of the serial cable to the RJ11 serial connector on one
of the VTrak controller modules. See Figure 3 on page 6.
4. Attach the DB9 end of the serial cable to the DB9 connector on the USB-to-
DB9 adapter.
5. Attach the USB end of the USB-to-DB9 adapter to a USB port on the Mac
Pro.
To open a serial connection with VTrak:
1. Launch Terminal.
2. Type the following command.
screen /dev/cu.KeySerial1 115200
(this command is for a Keyspan USB-to-DB9 adapter)
3. Press Enter once to launch the CLI.
The CLI opens in the Local window. The prompt should look like this:
administrator@cli>
If you see a Login prompt, type administrator and press Enter.
Then at the Password prompt, type password and press Enter.
4. Go to “Making Settings on VTrak” on page 26.

Mac Pro: ZTerm


Before you begin:
1. Go to http://homepage.mac.com/dalverson/zterm/ and download the ZTerm
terminal emulation software.
Install ZTerm onto your Mac Pro.
2. Obtain a USB-to-DB9 adapter. See Figure 27 on page 24.
Install the software for the USB-to-DB9 adapter onto your Mac Pro.
3. Find the RJ11-to-DB9 serial cable ships with the VTrak.
4. Attach the RJ11 end of the serial cable to the RJ11 serial connector on one
of the VTrak controller modules. See Figure 3 on page 6.
5. Attach the DB9 end of the serial cable to the DB9 connector on the USB-to-
DB9 adapter.
6. Attach the USB end of the USB-to-DB9 adapter to a USB port on the Mac
Pro.
To set up a serial connection with VTrak:
1. On your Mac Pro, double-click the ZTerm desktop icon (right).
The Local window opens on the desktop.

25
VTrak Quick Start Guide

2. From the ZTerm dropdown menus, choose Settings > Connection.


Set the Data Rate to 115200 and click the OK button.
3. Press Enter once to launch the CLI.
The CLI opens in the Local window. The prompt should look like this:
administrator@cli>
If you see a Login prompt, type administrator and press Enter.
Then at the Password prompt, type password and press Enter.
4. Go to “Making Settings on VTrak,” below.

Making Settings on VTrak


To make your settings on VTrak:
1. Type the following string to set the system date and time, then press Enter.
administrator@cli> date -a mod -d 2008/07/25 -t 14:50:05
In the above example, the date and time are included as examples only.
Use yyyyy/mm/dd for the date and a 24-hour clock for the time.
2. Type the following string to set the Virtual Management Port IP address and
other settings, then press Enter.
Option 1 DHCP (Preferred)
administrator@cli> net -a mod -t mgmt -s "dhcp=enable"
Option 2 Static (Manual) Settings
administrator@cli> net -a mod -t mgmt -s "primaryip=192.168.10.85,
primaryipmask=255.255.255.0, gateway=192.168.10.1"
3. To verify the settings, type net and press Enter.
administrator@cli> net
===========================================
CId Port Type IP Mask Gateway Link
===========================================
1 1 Mgmt 192.168.10.85 255.255.255.0 192.168.10.1 Up
Note that the Virtual Management Port IP address described above belongs
to the VTrak subsystem. It is not the actual IP address of a RAID controller.
The IP address and subnet mask shown here are examples only.

Important

Remember this IP address. You will use this IP address to log into
WebPAM PROe for daily RAID management.

26
Establishing a Serial Management Connection

4. Type the following string to set the RAID controller IP addresses and other
settings, then press Enter. You must set each Controller separately.
Option 1 DHCP (Preferred)
administrator@cli> net -a mod -t mgmt -m -c 1 -s "dhcp=enable"
administrator@cli> net -a mod -t mgmt -m -c 2 -s "dhcp=enable"
Option 2 Static (Manual) Settings
administrator@cli> net -a mod -t mgmt -m -c 1 -s
"primaryip=192.168.10.101, primaryipmask=255.255.255.0,
gateway=192.168.10.1"
administrator@cli> net -a mod -t mgmt -m -c 2 -s
"primaryip=192.168.10.102, primaryipmask=255.255.255.0,
gateway=192.168.10.1"
5. To verify the RAID Controller settings, type net -m and press Enter.
administrator@cli> net -m
––––––––––––––––––––––––––––––––––––––
CtrlId: 1 Port: 1
Type: Management Ethernet IPType: IPv4
IP: 192.168.10.101 IPMask: 255.255.255.0
MAC: 00:01:55:AE:02:AE DNS: 192.168.10.5
Gateway: 192.168.10.1 DHCP: Enabled
The IP address and subnet mask shown here are examples only.

Note

You will only use these IP addresses to log into the RAID
controllers for troubleshooting. See the VTrak E-Class Product
(User) Manual for more information.

To exit ZTerm, press a-Q.

27
VTrak Quick Start Guide

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