Beruflich Dokumente
Kultur Dokumente
false false
Deming
Baldrige
Juran
Taguchi
quadratic equation
linear equation
binomial distribution
The Taguchi method includes three major concepts. These include all of the following, except
target-oriented quality
quality robustness
employee involvement
Pareto charts
process charts
fish-bone charts
the totality of features and characteristics of a product that bear on its ability to satisfy stated or implied needs
the degree of excellence at an acceptable price and the control of variability at an acceptable cost
process charts
queuing models
Pareto charts
In which of the four major categories of quality costs would the costs associated with scrap and
rework belong?
appraisal
prevention
internal failure
external
Which of the TQM tools would be best suited for displaying the number of students majoring in each
business discipline?
histogram
flow chart
cause and effect diagram
scatter diagram
Which of the TQM tools would be best suited for determining why your course registration is never
correct?
check sheet
flow chart
Pareto chart
poka-yoke
zero defect
fail-safe
control chart
The ISO 9001:2000 standards are
This quality leader said that quality is free; it is non-quality that is expensive.
W. Edwards Deming
Joseph Juran
Phil Crosby
Armand Feigenbaum
Bottom of Form
True/False
false false
Cause-and-effect diagrams are a schematic technique used to discover possible locations of quality
problems.
True
False
True
False
Employee empowerment means involving employees in every step of the production process.
True
False
True
False
True
False
True
False
Kaizen is the Japanese word for the ongoing process of incremental improvement.
True
False
True
False
True
False
A Green Belt in a Six Sigma program spends more time on his normal job duties than a Master Black
Belt does.
True
False
True
False
Joseph Juran is famous for his 14 points for implementing quality improvement.
True
False
Benchmarking involves selecting a target at which to shoot and measuring your performance against
it.
True
False
Taguchi's quality loss function says that a product is OK as long as its performance or measurement
falls in between an upper tolerance limit and a lower tolerance limit.
True
False
The personal component of services is more difficult to measure than the quality of the tangible
component.
True
False
Bottom of Form
Create a flow chart that demonstrates the use of the seven basic tools in a logical sequence to solve a
quality problem. Indicate how the outputs and inputs of each tool are related.
To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.
List the major categories of the cost of quality, indicate what expenses would fall into each, and
provide an analysis of the effect these categories have on company reputation.
To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.
What are the statistical and TQM definitions of Six Sigma?
To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.
Describe the ISO 9000 standard and registration process. How consistent is ISO 9000 with Deming's
14 Points for Implementing Quality Improvement?
To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.