Cetagory Count

Billing 31
BroadBand 54
Phone Line 62
Quad Play 1
Smart TV 9
VAS 5
Vfone 6
Grand Total 168
Ticket# Customer Name City Phone Mobile No
33103 syed khurshid ahmad waris shah Multan 4586797 3467068824
33182 wamiq haris Karachi 4984550 3462223365
32120 Syed Mohammad Shakil Akhter Karachi 34024166 0300 8241906
29768 Pinial Shah Karachi 34030981 -
32511 S.E.B Karachi 34395122
31352 Brig(R) Dr.Ahmed Rashid Karachi 34491100 -
33131 saeed Karachi 34574836 -
33673 Burhan Saad Alvi Karachi 34837820 -
32720 Shahid Bukhari Karachi 34855727 -
29450 Ismail Karachi 35295044 -
30652 Khalid Hussain Karachi 36973021 0300-2361394
30594 Nisar Ali Memon Others 223342481
34068 Sufiyaan Khalid Multan 614587750 3457259694
31249 Muhammad Shakeel Multan 616220827 -
32598 Maqsood Ahmad Bahawalpur 622050036 3226641141
33364 ibrar khan Kohat 922511283 3339664849
32391 irfan aslam Karachi 2134652684
32536 Muhammad Asif Raza Karachi 2135360278
32537 Muhammad Asif Raza Karachi 2135360278
29979 shiraz Karachi 2136315371
29623 Rao Fahad Karachi 2136808117 -
29683 Affan Karachi 3,587,096,035,872,690 -
30118 SAIF UR REHMAN Others - 3342707911
30385 Rao aamir luqman Bahawalpur - 3006804594
31963 Shahnawaz Mallick Karachi 2136900123 0342-2675740
32098 Junaid Bahawalpur - 3136638449
32118 abdul hai Karachi - 3432684919
32758 M.baqa tunio Larkana - 3333133849
33362 anees Others - 3339555783
33376 ibrar khan Kohat - 3339664849
33748 Niaz Ahmed Shakir Burewala - 3088699717
30175 haleema sadia Karachi 021 34305197
32310 Nazeer Ahmed Karachi 021-32351394 -
30335 muhammad hussain shah Karachi 021-32857673 -
31137 Farzal Karachi 021-3-4304183 0321 203 7788
31138 Farzal Karachi 021-3-4304183 0321 203 7788
31038 Muhammad Asif Karachi 021-34503967 -
29660 Muhammad Abbas Karachi 021-34549398 -
32859 Abdul Khalil Karachi 021-34625345
32186 Muhammad Salman Karachi 021-34973430 0342-2829136
30474 Hamid Noor Khan Karachi 021-36630735- 0300-2346578
29879 Ali Sarfaraz Karachi 021-36677884
31727 SYED KAMRAN ALI Karachi 021-36829691
31354 Zulfiqar Ali Karachi 021-5307218 -
30370 Zulfiqar Ali Naushero Feroze 0242-500158 -
33360 Mansoor Elahi Quetta 081-2882622 -
33178 Tariq baig Burewala 3351412-8 3146023014
30181 kaleem akhtar Karachi 3333172706
30642 hafiz muhammad ijaz Karachi 3007496241
32526 Wasiq Ahmed Karachi 3333926152
32993 Shahid Fareed Malik Multan 92-300-9681012
31565 Waseem Anwar Karachi 0322-2001750
salam!Re: My dear sir i hav #apply
Allocated 34024166 for ptclDear landline
Sir, The connection
Telephone on#saturday
34024166 18has of decmber
been allocated 2010. and to me i havby also
yourpaid Islamabadthe demand Office noticeunde
not been installed. i hav called on coustomer service center thay
given above, just after allocation the above number, I received monthly bill regularly from last one year but sofar SERVICES says that your phne no have been elected which is 4586797 (
responsible
salam...i
yet beenam authoritieze
very
provided, upsetI complaint so that
becoz frm anddelay
6 dec ini have
visited mine connmection
thebeen applying
concerned Jauharinstalation
for net andshould
Exchange its butnotbe Complaint
yet
all stoped.vain, and evensirlast
ininstalled......evey themonth
authoritise
week iI get
received in ptcl
call for office
confor
a teleph
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me timethat areitheylikecomplaing
am SHOssent
have in police.
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it.....and
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this bill submit inand7 days DN
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itsthe
to longJauh tim
SERVICES, I did so as per INSTRUCTION, but till to date there is no response and give afrom chance yourtoJauhar
thank Exchange,
you..... Please do some thin
Internet and TV. Hoping you will look into the matter on urgent basis and resolve the problem as early as possib
have ordered for smart tv on 16th November but still not deployed, made many times complains, visited exchanges, but no
Dear Sir, Few days back i had booked my residence # for unlimited package urgentRs.1999/-.
need a DSL connection
I was given bookin # as 215H4UO and I
hrs.Now,after complete one week , i am still deprived off, confirmation of my booking. Please intervene. Rega
my home
I had applied DSL forservices
PTCL\s are Smart notTV deploy
services since oni 2-12-2010,
apply for the and connection.
receivedI WANT TO still
I am KNOW waiting
confirmation(215D1T0)for COMPLAINT
for the broadbandRESULT.
this on 04-12-2010. services. My telep
Despite
Smart TV services has not been installed at my residence. visit me forKindly DSL connection
inform me give regarding me a modem the delay butin never
deployment comeback. from my Ex
Dear Sir, This is to draw your kind attention that as result of my complaint datedThankyou. 29-11-2010 regarding non installation of Bro
Dearregarding
calls Sir, I haveconfirmation
returned theofDSL and stillof
assurance it si in processbut
installation of cancelation
the same work plz check
is not do done thetill needful
to date. soI that
will be next timethankfu
highly on my
installation of Broad Band device. Looking forward to immediate action please. With best regards, Khalid
I have submitted broadband application on Dec 13. sir iNow
applyI want foe dsltostudent cancel my packageapplication. since last I have 3 weeks But Iam still
also submitted mywaiting request to
Dear Sir Sir
I had thisapplied
is my upto for Student
fourth and DSL finalbundle request Please
package for remove
on andmy
ptclFriday dsl application
10.12.2010
connection. infrom
ptcl
i have BNC.
customer Regards,
received twoSufyan
centre deraorder
time Khalidplacement
adda Ph#03457259694
multan butnumbe
no Mo
ime
alsonecall apna thenew ptcl broad
workerband \"Bashirke liyeAhmad\"
apply 9he connection
date said kiyatotano
koi have be activated
time.
lekin abehistak on
numbermiramy broad landline
is 0622050036.
band number.dsl nahimy What lagashould
study delaid
yaha parI do
due now?
kehteto slow
hai
complaint kar diye hai .calls par miri mobile balance katam ho gaya haiplacement plz mira dsldate lagaisde 24. nov.
mere phone number hai 092251
guzarish karta hon ke ap is par action le plz plz plz plz plz plz . me complaints par be tak gaya hon p
i 28th Nov apply iptv but not install at my home gulzar-e-hijri exchange is very bad response .and my
Smart tv activation complaint was lodged on 18the December, 2010 that is still unatte
Att: All Conerned Departments My office Smartworktvconsist activation of 4complaint
hours fromwas mylodged
home so onI18theneed DSL December,
line with2010 4 MB, that PTCL is stilltoldunatte
me to
hello,
Dear Sir, I have appplied for PTCL Broadband plz yer mein
connectionne smart
for DSL.I had gone through the following painful problems. Phone line, online submit application ? October, 2010,from
i have submitted my request for new ptcl broadband (4mbps) tv ka
connection order
on , diya
and
25-11-2010 hai
it has or
but ahbi
beennot tak
10
yet kuch
days
recieved nai
now hua
no
any plz
response plz
response aap kuch
and
PTCL you
wh
gavka
connection
New connectionhas been activated
demands ID since
1152REL 27.11.2010
dated and
21-11-2010charges and also
Problems: After one week they came and installed normal modem but I have asked Wi-Fi so they told me to request again fo 215AFONapplied its
dated 01-12-2010 this
29-11-2010 . but butstill i
stilldon\t
waiting have for internet
connection connec alr
response
215K94Ffrom and still localI dostaff. notIfhavePTCLit,donot waited give time the2connection
weeks At the than first kindly
day when AsianI Securities
inform me so I try
checked myLimited
for
modemother companies
DSL light start for blinking
internetby co
and person names are under: Complain# Name Result 7070 give
Hasan me connection
no visit 392other Santos wise info me.
no visit Forget thanksUmair no visit They a
technical i have
staff will submit a form for ptcl broad band buteven theythey are did not notready callfrom one askand if I anhalf of weekStill what thenowhere
reasons
Dear Sir/Madam, I ambea visiting
regular at user your place
of Internet butas noa one
freelance writer working me to
with different had problem.
online writing services. I am Though I
Asalam
hi.... i problem
have u alikum.
got and
your i hopefully
have
new requested
telephone I am notfor going
the
connection to
change charge
beforeof my for
10 DSL internet
days
due to weak signals, I need the DSL service which is more convenient for me. I approached the SDO of Burewala exchange package
and which
after to I am
student
that i not
applied using
package for due to
almost
dsl PTCLa
connection, problem.
month butago. i I
am do
But apprecia
yetwaiti
still myM
area exchange but they student
bluddy form
fuckin to One
persons Stop
not Shop
giving in meBahawalpur
a proper
installing a landline phone at my residence so I might get the DSL service as well. However, it has been more than 10 days Satellite
response. town
Please area.
confirmPlease can tkei action
have it to
or, inquire
otherwise this typ
get
Today I contacted the SDO Mr. Majeed again and asked for the process of my phone connection but he said there is no poss not bare any more.
phone weplzapply 10for
ap mere
installation daysBB ago
newI have
student
dslrequest applied
isconnection
connection
being parfor
delayedon landline
December
action thoughle.meand
thenedsl
1st but
9but
tareek
colony till
yetI am today
no
parresidingno any
action
apply on progress
inyour
kiya ishaitheendlekin
most by
plz
mirau. Ifdsl
provideur connection
developed response
theone same
connection
and nahi
some than Ithe
atofthe
laga. vlear
me goco
dw
connection
installed andlaga I got dijiye
to know . me thatap kathere shukar areguzar
someraho DPs ga plzamazing
available .ap as koch that
well. I no
karo. action
kehte
believe hai
the taken
yahainauthorities
PTCL par24potsdayske Warmkame
are Regards
hai kohat
attracting DSL meusers
.plz ap th
trying utmost for it but the concerned SDO Burewala Mr. Majeed is reluctant plztoplz plz plz the
provide plz plzmuch needed facility. Can someb
as
Sir,per yourto
I want record
Installi have1MBPS placed
Internet,my order My
Unlimited ofapplication
dslDownload.
connection for Pleasr
iton is 17
already pending
oct 2010.and
Give me with
if u will
all information thecheck
SDOwithBurewala.
the
new previous Kind
installment regards
records charges, you Niaz
will
andShfi
1MBPS, Sir1MBPS
Dearapplied
We thefor has
problem
new cntct
chagres isme
is
that
connection yet.you
1199, sir we are people
some
andhavewererequest are not
other
issued a replying
charges
for broadband
number ofplus
alsowithin my1 complain.can
with
mb it while
package
3 days. i iuse
for knw
you
It is 021-3-4304183. netthe with
last matter
monthmy Very and
phone
the problem
goodptclline.number
service, thatso
Plase wht
Describe
has far. dsl
allot
Now isab
We line manwaiting
areapplied
still &for keamari exchange
for connection
new line to become staff now
weresaying
and operational. issuedto Theus irony
a numberthe dsl service
iswithin
that the 3ofdays.
Karachi
facility
office It is inUniversity.
not
Softwareavailable
021-3-4304183. thank
Technology you Sir,
on Very
your area.if
Park (STP)
good it is Karachi,
service, true sowe far.have
wher
Now
floor.
are Forstill this
waiting IT building
for lineNot to be provided
to become operational. a phone Thelineirony / DSL
is that connection thankig
the office is in you m.hussain
beyond
Software understanding.
Technology shah Park My next (STP)complaint
Karachi, wher will b
Ifloor.
have For this IT building
requested a broadband Not toconnection
be provided of a4Mbpsphoneon line13th / DSL Of connection
Novermber andisbut dogot
beyond Editor of Dawn.i called
nounderstanding.
response My13 nexttimes complaint
to call cente will b
we have fwded you complain you will be entertainted in max 24 Hours and
today do is Editor
10th of
of Dawn.
december. After getting frustated
Dear Mr. Ghazanfar , We applied for the PTCL Broadband Student package on 25-Oct 2010, request was accepted & approve
I had
week applied
of Novfor & Broadband
after checking Student
telephone package line7connection.
&days
PC he back foundi would
but haverather
that received
some say no that
distortion i was
word forced
from
in line PTCL.
that by Order
will PTCL
not allowto go Broadband
Number: for alternate.
2154ge2 InterTe
We have lodged our emailed
request aofcopySmart of my
TV Student
15 days ID
ago. card
The as
ref
promised to inform concern department to remove distortion from exchange switched board . After 3-4 days our telephoneper# the
is: instructions
215HN7G. But of your
still we customer
haven\t service.
got any Is
responseanyone there??
from you
Assalamualikum
then again in last Please
weekchange of Nov the our service saynormal
telephone thatstartyou\ll get it in
broadband
working & to a while.
student
exchange Kindly
broadband
informed consider usas this
that soon request
our astelephone
posibleon priority
PtcllineNo. &basis.021-34973
No hasThank
bee
I had replaced
36829691 ) . SinceQUAD then PLAYwe orderhave been No. 21599JH
following dated
up with 27 November
PTCL to install 2010, but still
Student 215MVE5
I couldn?t Internet
Broadband receivedPackage any single butcall there from is you
no
can forward this request to concern department to immediately time for thisinstall matter. 1MB Regards? Broadband Hamid Noor Student Khan 0300-2346578
package on Tel No. ( 021-3
Ali
I stateSabrithat House I hadNo. R-843/19
applied for the , IF.B.AREA
will
PTCL apply BBNOOR
, AL
BROADBAND on 25-11-10Servicebut
SOCIETY tilltillnot
, KARACHI
but nowinstalled
Phone
the service and no
hasany
No. 021-36829691, notperson contact
been provided.Thanks me. inHowever,its bad sign
Advance & appre
DSL of P
cha
paid
Dearthe Installation
Sir/Madam, I havecharges of Rs. 703/-
subscribed along with
the service the other
DSL/Brandband Alilandline
Syed.kamran@tamweel.ae
servicecharges to my above for that ptclmonth 00971-50-2081640
number, on thePTCL29th allotedof November,
me the Modem 2010
complaint
sir,
Dear i amsir amy on
student
homefoneand many
phone i usetimes
DSLthey it hissaying
# 021-34973879 telefone isthat theyunserviceable
#3351412-8.
usually are many i was points possible.
apply
some which
for
time I shall
are
student noise be1distortion
fixed grateful.
MBclearly,
pakge Thank
thats
but ythere
recently you.
not wokring.
is normal
i made complain so1 here
MBon i 12
pakgreq
I pakge
ve my
distortion internet
but every
the connection
time
computer said to from
me
generated about
that last
pakge
complain 4 months.
will
was be 293 But
changed.
i to
think my
sir
so
Very unfortunately, I intended to have a broad band at my residence C-30, staff colony, Bahauddin Zakariya University, Mul ihorror
oncan not it
03-12-10. is
pay not the a
After please
student
bill it of package.
nornal
about pakge
2hours I remember
so
later if my
some pakgeI
one filled form
would
call me no
on f
thenow bill and
noise i will
less, stopted
i advised the
him connection.
no its having your 19
the July
calling
problem2010
center and
still is
Exchange came to me and demanded Rs. 1100/- as demand notice with the promise that he is installing broad band at my plahe will
very
said endbad
to on
me 18
working
that Jun i i2011.
contact
will Please
check themit reconcile
out many
and time
aftermy so
itproblem.
now
it get i Mansoo
deceid
dead and to s
about
me more yours than service
the demandthis wasnotice the phone by sayingcomplain, that this andextrasecond amount complain me
is foristhe as
forwire.... so possible.
broadband Aftermy than
orderof# two
passing is 2140zqk
weeks till there today is nothi
he d
getting delay
Whenever I called reason
him on thishisattitude
mobile shows he always thattold howme thethat ptclhe employs
just coming are doing to me there
withwork. in 10 pleaseminutes......do any but necessary
his 10 minutes action on
I have
IExchangeplaced
applied for
hasanPTCLorder
also for broadband
landline
been plus DSL (4Mb)
contacted, pakistan
he with
alsoconnection
say that new on
numberconnection
29,11,10 6active
days ago
will beRef:215B4B0, today...butand itoday
amhavestilland waiting
gone to for
today.... local a positive
but exchange
his today response
many
is stilltim fr
no
performing well but it was only my thinkings.....If PTCL is providing when weservices would have the lucky
like this.... thenconnection,
I think I should Thanks. be abide my self o
Dear Sir, I want to get connection of smart tv. Iinterested ve tried again in using and the againpoor services
to place theoforder this poorbut im performance
sorry to saydepartment that ur service
but still nobody comes to delivered the order. Thanks, Waseen Anwar
 Staus Process
Forwarded Dispose
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Forwarded
Kindly place an order for DSL at Dispose
0800808000 Dispose
Forwarded Dispose
Kindly provide the details Dispose
Service Deployed Dispose
Pending Dispose
Forwarded Dispose
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Customer Not Responding Dispose
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forwarded Dispose
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Already Forwardwed Dispose
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Forwarded to Technical Staff Dispose
Kindly provide theResolved
land line number as no Dispose
response at given cell no Dispose
Forwarded Dispose
Forwarded Dispose
Problem has been Resolved Dispose
Forwarded Dispose
Sir Please callForwarded
at 1236 /080080800 for Dispose
detail info Dispose
Forwarded Dispose
Forwarded Dispose
Already Forwardwed Dispose
Problem has been Resolved Dispose
Forwarded Dispose
Forwarded Dispose
Now package is student Dispose
Forwarded Dispose
Problem has been Resolved Dispose
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Problem has been Resolved Dispose
Matter resolved Dispose
Resolved Dispose
Will resolve with in 24 hours Dispose
Will resolve with in 24 hours Dispose
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