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Ans.
Microsoft Outlook can store more data. it's format of *.pst .it
used SMTP protocol we can used. spell check notepad remainder is present in version of MS-OFFICE XP
2003 2007. It's used
as Microsoft application.
Outlook configures with Microsoft office products. Outlook express format *.dbx...and ver of 5.0 5.5.&
6...it's
equivalent of IE ver. spell checker calc notepad is NOT here. less data can be used.
It's uses POP3 & SMTP Protocols. incoming mail POP3 & Outgoing mail SMTP
IP Range
1-126 Class A subnet mask 255.0.0.0
128-191 Class B subnet mask 255.255.0.0
192-223 Class C subnet mask 255.255.255.0
224-241 Class D subnet mask 255.255.255.255
242-254 Class E
Outlook Express is a part of IE ( Internet Explorer ) This is a default software in Windows OS .
Outlook is third part software e.g of Microsoft Outlook of Windows 2002 XP 2003 2007
Hear some kind of features of Outlook that Outlook Express does not have.
1) Calender
3) Forms
4) Sheduling
open your outlook - go to Tool - go to E-mail account - click on E- mail account than E-mail account promt
will be open - go to directory - click check box of Add a new directory or Address Book - click next - here
you can configure LDAP Service on your Outlook.
Q2. Howcan i tell if the print spool in running and where is it located?
where does it store spooled print jobs?
Ans. Go to run & type service.msc & restart printspooler service.
Default location for print jobs
c:\windows\system32\spoolprinters
Q3. How to restore Windows XP in Command Mode.
Ans. At the command prompt, type %systemroot%\system32\restore\rstrui.exe
TFT-LCD (Thin Film Transistor-Liquid Crystal Display) is a variant of Liquid Crystal Display (LCD) which
uses Thin-Film Transistor (TFT) technology to improve image quality. TFT LCD is one type of active matrix
LCD though it is usually synonymous with LCD. It is used in both flat panel displays and projectors. In
computing TFT monitors are rapidly displacing competing CRT technology and are commonly available in
sizes from 12 to 30 inches.
Q5.What is Firewire Port? What are its uses?
Ans. Firewire ports are genereally comes with laptop & apple desktop/laptops. You can connect various
external hardware with this. e.g HDD CDROM Cameras etc. the transfer rate of a FireWire port can reach
up to 400 Mbps.
2.Go to start select run type CMD and in CMD Prompt type the command
Q7.how would you create an email account for a user already in AD?
Ans. If you have installed exchnage server then select the properties of user account and
change the mail enable user check box.
Q8. you take a call from a customer who is very upset they cant work
how do you deal with this?
Ans. 1st thing don't try to argue with him.
2ndly try to understand the issues or problems he is facing.
3rdly don't promise him heaven and earth.
Finally keep a cool head don't concentrate on what he is saying and just concentrate on the solution.
As a help desk professional your duty is to focus on the best possible solution.
Don't get carried away.
5. Networking features like direct access and VPN reconnect which were not
available in Windows XP but are introduced in Windows 7 also adds a point to
this list of differences between Windows XP and Windows 7.
The shutdown and the start up is very fast in Windows 7 when compared to the Windows
XP
• There are not much graphical components present in the windows XP but Windows 7
provides good Graphical User Interface (GUI).
• The Kernel of windows 7 is very good when compared to the Windows XP.