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User Manual
Radmin ® is the fastest remote control software. It is ideal for helpdesk and network management
Web-site: www.famatech.com
Technical Support: http://www.famatech.com/support/helpdesk/
Radmin ® is a registered trademark of Famatech International Corp. and its licensors.
Remote Administrator™ is a trademark of Famatech International Corp. and its licensors.
Copyright © 1999-2007 Famatech International Corp. and its licensors.
All rights reserved.
TABLE OF CONTENTS
Getting Started 6
Using this manual 6
About Radmin 7
How to use Radmin 9
Key features 10
What's new in version 3.0 14
Installing and Uninstalling 17
Connecting to a remote computer 20
Obtaining a remote computer's IP 21
Connecting over LAN 22
Connecting over the Internet 23
Modem to modem connection 24
Direct cable connection 25
Connecting tips 26
Setting up security 27
Connect status 28
Using Radmin Viewer 29
Radmin Viewer interface 30
Main window 31
"Connect to" window 34
Using Toolbar 36
Using upper menu 37
Changing the language 41
Command line switches 42
Using Phonebook 46
Adding new record 47
Connect from record 48
Changing settings 49
Organizing records 52
Exporting phonebook 56
Importing phonebook 57
Creating a new phonebook 58
Sharing phonebook 59
Scanning for servers 61
Desktop shortcuts 62
Connection modes 63
Full Control / View Only 65
Controlling remote computer 66
Using Window menu 67
Using Window toolbar 69
Connection options 71
Using Hotkeys 72
Sharing the clipboard 73
Scaling the remote screen 74
Displaying remote cursor 75
Telnet 76
File Transfer 77
File Transfer interface 78
Copying files 82
DeltaCopy feature 83
Shutdown 84
Text chat 85
User interface 86
Sending messages 88
Sending popup messages 89
Using channels 90
New message notification 96
Users' status 97
User description 101
Using nicknames 102
Away system 106
Using colors 109
Text commands 110
File log 112
Voice Chat 113
User interface 114
Communicating 117
Using Hotkeys 118
Using channels 119
Users' status 124
User description 127
Using nicknames 128
Away system 130
Using privates 132
Text messages 134
Recording voice 136
Send Message 137
"Connect Through" option 140
Radmin Viewer options 141
General options 142
New connection defaults 144
Remote Screen defaults 145
Full Control defaults 147
Chat defaults 149
Voice chat defaults 150
Remote screen 151
Chat 153
Chat appearance 154
Additional chat options 156
Voice Chat options 158
Audio devices 159
Using Radmin Server 161
Choosing startup mode 162
Starting and Stopping 163
Using Windows Security 164
Using Radmin Security 166
Setting up IP filter 169
Changing port 172
Using the tray icon 174
Asking connection permission 176
Text Chat options 178
Voice Chat options 180
Using logging 182
Miscellaneous settings 186
Command-line switches 188
Changing language 190
Managing Radmin security 192
Protecting your computer 193
Safety tips 194
Remote Deployment 195
Licensing Radmin 196
Contact us 203
Using this manual
Typographical conventions
Menu commands appear in bold , with the greater-than symbol (>) indicating sub-menu items.
Radmin at work
Radmin Structure:
Radmin Viewer on the local computer that shows the remote screen display on your own monitor.
To get started, make sure Radmin Server is running on the remote computer. Then run
Radmin Viewer on the local computer and connect to the remote computer via the
existing TCP/IP connection.
Key Benefits:
Radmin Viewer supports Windows 95/98/Me/NT4/2000/XP/2003/Vista.
Radmin Server supports Windows 2000/XP/2003/Vista with full support for Windows XP and
Windows Vista fast user switching.
Real-time speed of work: operate a remote PC as if it were right in front of you.
Reliability: Radmin will work continuously for many months without errors, exceptions or other
issues.
Security: Radmin provides the highest security level possible.
User-friendly interface: Radmin is intuitive and very easy to use.
Rich functionality (file transfer, text and voice chat, messages, etc.)
Multilanguage support.
Technical support.
How to use Radmin
To get started make sure Radmin Server is running on the remote computer. Then run
Radmin Viewer on the local computer and connect to the remote computer .
Glossary
Remote Computer - computer that is being controlled / connected to.
Radmin Server - part of Radmin that is installed on the remote computer and waits for a
connection. When the user connects to it, Radmin Server will apply user activity to the remote
computer and transfer responses (for example, desktop images in case of "Full Control" or "View
Only" connection modes) back to the local computer.
Radmin Viewer - part of Radmin that is installed on the local computer and is used to connect to
the Radmin Server on the remote computer. Radmin Viewer allows the user to control the remote
computer via different connection modes.
Connection mode - the means of working with the remote computer. Radmin supports the
following connection modes: Full Control , View Only , Telnet , File Transfer , Shutdown , Text
Chat , Voice Chat , Send Message .
Radmin 3.0 key features
User-friendly interface
Radmin contains a multilanguage engine to use language modules that are available for download
from the Famatech website.
A high-speed, multi-threaded scanner allowing users to determine the hosts from the phonebook
that are currently running Radmin Server.
DireñtScreenTransfer Technology
Radmin uses a video hook kernel mode driver under Windows 2000/XP/2003/Vista to capture
screen changes. This boosts the capture rate to hundreds of screen updates per second.
High-resolution modes
There is no limit to the maximum display resolution Radmin can capture.
If the remote computer's desktop spawns multiple monitors, Radmin Viewer can display either the
entire remote desktop or a specified monitor image.
Radmin Viewer can be configured so special keyboard shortcuts (Alt+Tab etc.) will affect the
remote computer.
Radmin lets you define shortcuts for its commands, such as sending a Ctrl+Alt+Del combination
to a remote computer or switching from full screen to a windowed view mode.
Radmin lets you copy local clipboard text into remote computer's clipboard and vice-versa.
Unicode clipboard content is fully supported.
You can execute command and programs on a remote computer using a command-line interface
when connected using Radmin's Telnet mode.
Radmin Server:
Run as a Service
Works as a service , enabling connections when no user is logged on the remote computer, and
can log required users on and off.
If the remote computer has multiple monitors connected and active, Radmin Server can transfer
either the entire desktop or a specified monitor image.
Captures any remote computer cursor and sends its appearance back to Radmin Viewer. Fully
supports animated and alpha-blended cursors.
Radmin Security:
Supports different permissions for specific users or user groups from a Primary Domain, Trusted
Domains and the Active Directory. Supports automatic use of logged-in user credentials.
Supports different permissions for the users added to the Radmin Server access list. Radmin uses
a Diffie-Hellman based key exchange with 2048-bit key size for secure user authentication.
IP Filter
Permits access to Radmin Server only from specified IP addresses and networks.
Writes all information concerning connections, including the user name, DNS name and IP
address, to a log file.
Radmin Viewer 3.0 can connect to Radmin Server 3.0, Radmin Server 2.2
and Radmin Server 2.1
Radmin Server 3.0 can accept connections only from Radmin Viewer 3.0
What's new in Radmin version 3.0
Radmin Server:
Security:
Advanced 256 bit AES encryption for all sending and receiving data.
Kerberos authentication protocol support.
New Radmin security supports Users with individual rights.
Radmin security uses new authentication method based on Diffie-Hellman key exchange with
2048 bit key size.
New Windows security settings interface with support for Trusted Domains for WinNT 4.0 and
Active Directory for Win2k/WinXP/Win2003/Vista.
DNS name and user name info added to the logfile.
5 bad passwords sequence security delay.
Text chat:
Voice chat:
System requirements
Radmin has no special hardware requirements. If your computer is capable of running
Windows 95 or higher, the Radmin Viewer will run. It even runs on a 486 computer with
8 MB RAM.
Radmin Viewer
Will run on Windows 9x/ME/NT/2000/XP/2003 Server/Vista 32-bit.
Radmin Server
Running Voice Chat will require a sound card, speakers and a microphone.
Radmin will still operate successfully even when the monitor, mouse and keyboard
are not connected to the remote computer. However some computers do not boot
successfully without a keyboard plugged in.
Windows NT 4.0:
Service pack 6 or higher is required.
Before installation
Both computers need to be connected by TCP/IP on a local network, modem-to-modem,
or over the Internet.
You should uninstall all earlier versions of Radmin Server before installing a
new version.
You can install and use Radmin Server 3.0 while previously installed Radmin
Server 2.2 is active if you configure Radmin Server 3.0 to use a different port .
Installing Radmin
To install Radmin (Radmin Viewer or Radmin Server, or both):
2. Follow the on-screen instructions and select an installation directory when asked. The
installer will copy all required files into the specified directory.
4. Follow the on-screen instructions. The installer will copy all required files into the default system
directory.
5. On Windows XP and later make sure that a build-in Firewall is configured to allow
incoming connections for Radmin Server.
After installation, the Programs folder of the Start menu will contain the following
shortcuts inside the 'Radmin Viewer 3.0' or 'Radmin Server 3.0' subfolders:
Help
Uninstall
Licensing Radmin
When the 30-day trial period has expired, Radmin Server requires a license in order to
continue operating. When you purchase a program license, Famatech will deliver a
license code that will unlock Radmin Server for continued use. Please see 'Licensing
Radmin ' for further details. To order your license code, please visit our company website
at www.famatech.com .
Uninstalling Radmin
Radmin can be uninstalled using 'Add or Remove programs' Windows settings or using
'Uninstall' start menu shortcut.
Windows 2000:
On some Windows 2000 configurations Radmin Server may not be able to uninstall
mirror driver. In such case, do the following:
1. Make sure Radmin Server is installed and running on the remote computer.
4. Click the 'Connect to' toolbar button, enter the remote computer's IP address, select the
'Full Control' connection mode and click the OK button.
5. Enter the login ID and password according to the target Radmin Server security settings.
6. The remote computer’s desktop will appear inside a window on your computer.
After connecting, you can work with the remote computer as if you are sitting in front of
it.
Radmin also offers additional methods to work with remote computer: you can simply
view the remote screen, or connect via a telnet-like shell, or even use an audio chat to
talk with the remote computer's user. For more information on different connection
modes and how to use them, refer 'connection modes ' help section.
Obtaining a remote computer's IP address
You will need the remote computer's IP address or DNS name to connect to it. You can
obtain it in the following ways:
If the Radmin Server installed on the remote computer, move the mouse cursor over tray icon and
IP address will appear.
To obtain DNS name, run the ipconfig.exe with /all command-line switch and examine the
'host name' and 'primary dns suffix' fields.
Connecting over LAN
If the remote computer is accessible via the local area network (LAN), you can connect to it
directly using its IP address or DNS name.
If an IP address is dynamic (different each time) then any third party program can be used to
display the IP address change or to map the IP address to a static DNS name.
If the remote computer is not accessible directly, you can connect by using LAN or WAN
routers/proxy configuration:
Proxies/routers that have both direct Internet access and remote computer access can be
configured for port forwarding.
You can use third party software for tunneling or callback connection to create a virtual TCP/IP
connection.
Connecting over the Internet
If the remote computer has a real IP address and is accessible via the Internet, you can connect
to it directly.
If the IP address is dynamic (different each time) then you can use any third party program to
learn the IP address or to map the IP address to a static DNS name.
If the remote computer has a virtual IP address or is not accessible directly via the Internet:
You can configure proxies/routers that have both direct Internet access and remote computer
access for port forwarding.
You can use third party software for tunneling or callback connection to create a virtual TCP/IP
connection.
Using modem-to-modem connection
On the remote computer, install the Dial-Up Networking Server. Use the standard RAS
component supplied with Windows. Then configure the server to use TCP/IP. Start the
Radmin Server.
On the local computer, install Dial-Up Networking, configure it to use only the TCP/IP
protocol and make a call to the remote computer.
Use the remote computer's IP address to connect to Radmin Server using Radmin
Viewer. Typically you will use the IP address 192.168.55.1 for a modem-to-modem
connection.
Using direct cable connection
First install the Null Modem driver (if it is not already installed). Then configure the
system as you would with a Modem-to-modem connection .
Connecting tips
3. Ping the remote computer from the local computer. If it cannot be pinged:
Ensure that the IP address or DNS name of the remote computer is valid and accessible by
pinging it from itself and from any other linked computers.
If the remote computer is not accessible by network topology, refer to the "connecting over
LAN " help section for details.
4. Scan the remote computer for an open port (4899 by default). You can use the build-in scanner
or any port-scanning software of your choice. If this fails:
Check the port settings on the remote computer to ensure that you are using the correct port.
If the remote computer has a firewall installed, make sure it is correctly configured.
Configure any proxies/routers between the local and remote computer so they allow
connections on the target port.
The basic security configuration enables the user to choose between Radmin Security
and Windows security .
Radmin Security
Uses login and password protection for authentication.
If you don't want to enter a password each time you connect to a remote computer, you
can use Windows security. If you have logged in using credentials specified in the Radmin Server
access list, Radmin will not require a user name or password.
To increase security, you cannot save passwords on the computer running Radmin
Viewer.
Windows security
Allows one to specify Windows users and groups that have access to Radmin Server.
Connect status
The 'Connect status' window appears in two cases:
The connection attempt takes longer than four seconds. In this case a connection real-time log
will appear. You can cancel the connection attempt by clicking on the Stop button.
Radmin Viewer lets you store and organize the addresses of remote computers in a
phonebook .
See Radmin Viewer interface details and step-by-step connection instructions for further
information.
Overview of Radmin Viewer interface
The primary component of the Radmin Viewer window is the Phonebook . The phonebook
lets you connect to a remote computer using records, and displays a tree-view folder
window on the left and the current folder contents on the right.
When you connect to a remote computer, windows will open to give access to the new
connection. Each connection type has its own interface.
The main Radmin Viewer window
You can group phonebook records into 'folders', similar to the way Explorer groups files. When
you select a folder on the left, its contents, complete with all of its sub-foolders, appear on the
right.
This symbol lets you see the parent folder contents when you are viewing the
contents of a sub-folder.
Connection-specific menu
This menu appears when you right-click on a phonebook record It includes the following
items:
Connection menu
Full Control, View Only, Telnet, File Transfer, Shutdown, Chat, Voice Chat,
Send Message
Delete
Rename
Each desktop shortcut contains information on the phonebook from which it was created,
which means you can create multiple shortcuts from multiple phonebooks.
Properties
Enables the user to view and change phonebook record properties.
The "Connect to" window
This window appears when you issue a 'Connect to' command via the Radmin Viewer
interface.
Here you can configure the following settings for a new connection: the remote
computer's IP address , the Radmin Server port , the connection mode and the optional
'connect through ' feature.
If this option is not selected, you can enter a custom port for the connection.
Port
Connection type
Here you select the connection mode .
Use this checkbox and select a computer from the following list to connect through Radmin Server
installed on the selected computer.
Add to phonebook
If you check this option, Radmin will save the phonebook record before connecting.
The tabs on the left configure the same settings as the corresponding tabs in Radmin
Viewer options and Windows Security options .
Using Radmin Viewer toolbar
The toolbar includes the following commands:
– No connection is selected.
– Sets the icon view mode - Large Icons, Small Icons, List or Details.
Connection menu
"Connection" menu
Lets you manipulate new and existing connections. It includes the following items
Connect to
Adds a new connection record to the phonebook and establishes the connection.
New folder
New Connection
Open
Establishes a connection to the currently selected record using the current connection mode .
Delete
Properties
Lets you change the properties of the currently selected phonebook record.
Exit
Quits the program, closing all current connections.
If there are any connections running, Radmin will display an exit confirmation dialog.
Mode menu
"Mode" menu
View menu
"View" menu
Large icons
Records appear as large icons.
Small icons
Records appear as small icons.
List
Records appear as small icons and organized in a vertical list.
Details
Arrange icons
by Name
by Address
Folders Tree
If this option is checked, the Folder tree will appear on the left; otherwise it is hidden.
Tools menu
"Tools" menu
Export Phonebook...
Radmin Viewer exports a phonebook to its own binary format with an .rpb extension.
Import Phonebook...
Imports the phonebook from a specified file.
Radmin Viewer imports a phonebook only from its own binary format with an .rpb
extension.
Language
Lets you change the Radmin Viewer interface language .
Options
Lets you configure Radmin Viewer options .
Help menu
"Help" menu
Help
Displays this online help file.
Online Forum
Radmin Online
Directs the web browser to the official Radmin home page.
About
http://www.famatech.com/download/multilanguage.php
If the desired language is not in the list, its language file is not in the installation folder .
Please verify that you downloaded the correct file.
8. Click Ok button.
/connect
Initiates connection to a remote computer without a phonebook:
/connect:<address> :<port>
Where:
address
is the remote computer IP address or DNS name.
port
is the port number which Radmin Server, installed on a remote computer, is configured to
use for connections.
Example:
/connect:212.44.120.10:4899
/through
connects through an intermediate Radmin Server
/through:<address> :<port>
Where:
address
is the intermediate computer IP address or DNS name.
port
is the port number which Radmin Server, installed on a intermediate computer, is
configured to use for connections.
Example:
/connect:212.44.120.10:4899 /through:212.44.121.1:2000
/pbpath
starts with specified phonebook file.
/pbpath"path"
Where:
path
is a path and name of the phonebook file.
Example:
/pbpath"C:\my.rpb"
/noinput
connects using the 'View Only' connection mode.
Example:
/connect:212.44.120.10:4899 /noinput
/telnet
connects using the 'Telnet' connection mode.
Example:
/connect:212.44.120.10:4899 /telnet
/file
connects using the 'File Transfer' connection mode.
Example:
/connect:212.44.120.10:4899 /file
/shutdown
connects using the 'Shutdown' connection mode.
Example:
/connect:212.44.120.10:4899 /shutdown
/chat
connects using the 'Text Chat' connection mode.
Example:
/connect:212.44.120.10:4899 /chat
/voice
connects using the 'Voice Chat' connection mode.
Example:
/connect:212.44.120.10:4899 /voice
/message
connects using the 'Send Message' connection mode.
Example:
/connect:212.44.120.10:4899 /message
/fullscreen
Used with the 'Full Control' connection mode (no mode switches) or 'View Only' connection mode
(the '/noinput' switch). Will display the remote computer window in full screen.
Example:
Example:
/updates
/updates:<number of updates per second>
Where:
Used with 'Full Control' connection mode (no mode switches) or 'View Only' connection mode (the
'/noinput' switch). Will display the remote computer window with no more than the specified
number of updates per second.
Example:
/sendrequest
Sends specified Radmin Server activation request file to the Famatech Activation Server and
saves received license file . Received license file can be used to activate Radmin Server manually
or using the Radmin Server command-line switches .
Where:
request file name
is the name and path of the activation request file generated by Radmin Server.
Example:
or
/?
Displays a window with a list of available command-line switches.
Using the Radmin Viewer phonebook
Phonebook overview
The Radmin Viewer phonebook lets you manage the list of saved remote computer
descriptions with individual labels and settings.
The left side of the phonebook contains a Folder tree that can be organized just like
folders in Explorer. The records list on the right displays the selected folder contents as
a list of records and sub-folders. The special 'go up' icon lets you display the contents
of the parent folder. Double-clicking a record will launch a connection to the
corresponding remote computer using the current connection mode .
Phonebook icons
The phonebook has the following icons for showing different records and special items:
– The record running Radmin Server found during the last scan
This information is valid for the last scan, and may be obsolete.
1. Issue the New connection command by clicking on the "Add new connection" toolbar
button
The New connection command can be issued in a number of
ways:
Alternatively, right-click on a phonebook record and select the connection mode from the
context menu
Phonebook menu
Changing phonebook record settings
3. Select the options page on the left and change the settings (). Options pages are the same as
for the "new connection defaults " settings.
Name of entry
If this option is selected, connections will use the default port number (4899).
Port
Specifies a custom port number to connect to.
If checked, Radmin Viewer will not attempt to use logged in user credentials to authenticate on
the remote computer. Instead, login window will be displayed so user can manually enter login
and password.
'Host' name that will be used upon connecting to the remote computer if 'kerberos' authentication
is used.
Organizing phonebook records
1. Right-click an empty space in the phonebook to display the phonebook context menu
Phonebook menu
Renaming folders
To rename an existing folder:
Deleting folders
To delete an existing folder:
To export a phonebook:
1. Use the "Tools"->"Export phonebook" phonebook menu command and select a file name in
the standard 'save' window.
To import a phonebook:
1. Use the "Tools"->"Import phonebook" phonebook menu command and select the file to
import in the standard window. This should be a file with an .rpb extension created by Radmin
Viewer.
Import phonebook will add all records from the specified phonebook file to the
current one, while Set new phonebook will create a new phonebook file, replacing the
current one.
1. Use the "Tools"->"Set New Phonebook" menu command and choose a Radmin phonebook
file (with .rpb extension) in a standard window.
2. Click "Open" .
Sharing a Radmin Viewer phonebook
The Set new phonebook command lets you assign a single phonebook file to two or more
Radmin Viewers.
This feature is provided only for compatibility and to handle possible errors. It is
not designed to provide a network-wide centralized phonebook system.
Radmin Viewer updates its phonebook information when you make changes to entries.
Other Radmin Viewers that use the same phonebook will not automatically detect
changes; if they try to make their own changes, a conflict may arise and the 'phonebook
conflict resolution' window will appear The following options are available:
Discard the modified phonebook file and use the current phonebook
Will discard all changes the other Radmin Viewer has made and save the
phonebook as it appears with the current Radmin Viewer.
Will save the current Radmin Viewer's phonebook to another file and display the
phonebook that has been updated by another Radmin Viewer.
Discard the current phonebook and use the modified phonebook file
Will discard all changes the current Radmin Viewer has made and load the
phonebook with the changes another Radmin Viewer has made.
Cancel
Will temporarily detach the current Radmin Viewer from the phonebook until the
system is restarted. A notification window will appear All changes will remain in
memory, but will be discarded if you exit Radmin without saving them.
Phonebook connect error window
Scanning a phonebook for active servers
2. For phonebook records that have Radmin Server running on a corresponding remote computer
1. Right-click the phonebook record. The 'Record context menu ' will appear
2. Use the Create Shortcut on Desktop sub-menu and select the connection mode.
The created shortcut will link to the specific record in the specific phonebook and will use the
same settings as the corresponding record.
If the record in the corresponding phonebook is deleted, the shortcut will became invalid.
Radmin connection modes
Full Control
Shows you desktop of the remote computer and allows you to control it with your local mouse and
keyboard.
View Only
This mode is the same as full control mode, but only allows you to view the remote computer
screen.
Telnet
Text-mode connection to the remote computer to use system commands and launch text-mode
applications without a graphical interface.
File Transfer
File transfer connection that lets you manipulate remote computers files and folders. Supports
two-way file transfer with an auto-resume feature.
Shutdown
Special connection to shut down the remote computer with two mouse clicks.
Chat
Lets you converse with all users who are connected to the same computer via text chat.
Voice Chat
Lets you talk using a microphone with all users who are connected to the same computer.
Send Message
If you are connected in Full Control connection mode, you can control the remote
desktop using your keyboard and mouse as if you were sitting in front of it.
To access the connection options , use the window menu . You can access this menu by
right-clicking on the connection window or by pressing a configurable keyboard shortcut
.
Controlling the remote computer
When you have connected to the remote computer in 'Full Control' mode, all your mouse
movement and keyboard actions will transfer to the remote computer. If the remote
computer desktop appears inside a window (in Normal or Stretch display mode) mouse
actions will transfer to the remote computer only if the mouse pointer is inside the
Radmin window.
The remote computer mouse follows the local computer mouse only when local
computer mouse moves. If the local mouse is not moving, the remote computer user
can move that computer's mouse freely.
You can configure Radmin to display the remote cursor in different ways. For details,
refer ro remote cursor displaying .
When the Full Control connection window is active, all keystrokes will transfer to the
remote computer. You can enable the 'Full keyboard control ' feature in order to send
special key combinations:
Windows shortcut keys ( see list ) will affect the local computer.
<Alt>+<Tab>
<Ctrl>+<Esc>
<Alt>+<PrintScreen>
<Alt>+<Space>
<Alt>+<Esc>
<PrintScreen>
<Alt>+<Enter>
The window menu has following menu items (some are disabled in "View only" mode):
Launch
Lets you launch additional connections in different connection modes to the same remote
computer.
When you are using the 'Launch' command, there is no need to enter your login
information again for each connection.
On Windows Vista the Ctrl-Alt-Del key combination may not be available due to system
security settings. You can change security settings located in the 'Group Policy Editor' ->
'Computer Configuration' -> 'Administrative Templates' -> 'Windows Components' -> 'Windows
Logon Options' -> 'Disable or enable software Secure Attention Sequence'. Settings must be set to
one of the following: 'Not Configured', 'Disabled', 'Enabled' with a value 'Easy Of Access' or
'Enabled' with a value 'Services & Easy Of Access'.
Send Key
Lets you send Windows and Radmin shortcuts.
You can use the ' Full keyboard control ' feature to send Windows shortcuts directly.
Get Clipboard
Copy the remote computer's clipboard into the local computer clipboard.
Set Clipboard
Copy the local computer's clipboard into the remote computer's clipboard.
Options...
About...
– Lets you connect to the remote computer using Full Control connection mode.
– Lets you connect to the remote computer using View Only connection mode.
– Lets you connect to the remote computer using Telnet connection mode.
– Lets you connect to the remote computer using File Transfer connection mode.
– Lets you connect to the remote computer using Text Chat connection mode.
– Lets you connect to the remote computer using Voice Chat connection mode.
– Lets you connect to the remote computer using Send Message connection
mode.
– Lets you connect to the remote computer using Shutdown connection mode.
– Sets the view mode so the remote desktop will appear in a resizeable window at
a 1:1 aspect ratio.
– Sets the view mode so the remote desktop will appear in a resizeable window. If
you resize the window, the display will zoom in or out so it continues to fit in it.
– Sets the view mode so the remote desktop will use the full screen.
If the remote desktop has a higher resolution than the local desktop, you
can move your mouse pointer near the screen's sides to scroll the remote
desktop.
– Sets the view mode so the remote desktop will use the full screen and the
display will zoom in or out so it continues to fit in it.
– Lets you send Windows and Radmin shortcuts to the remote computer.
– Lets you send the Ctrl-Alt-Del key combination to the remote computer.
– Lets you copy the remote computer's clipboard into the local computer
clipboard.
– Lets you copy the local computer's clipboard into the remote computer's
clipboard.
Send Ctrl+Alt+Del
Switches the connection window view modes to 'normal', 'full screen' or 'Stretch'.
You can access toolbar function from the keyboard using 'window menu' hotkeys.
Sharing the clipboard
When connected in Full Control mode, you can exchange text clipboard information
between the remote and local computers using the 'Get Clipboard' and 'Set Clipboard'
functions of the window menu .
1. Connect to the remote computer using the "Full Control" connection mode .
3. Select the 'Set Clipboard' menu item. Text information from the local clipboard will be sent to
the remote clipboard.
1. Connect to the remote computer using the "Full Control" connection mode .
3. Select the 'Get Clipboard' menu item. Text information from the remote clipboard will be sent to
the local clipboard.
Scaling the remote screen window
View modes
When Radmin Viewer is connected in Full Control or View Only mode, it can display the
remote computer desktop using different modes:
1. Normal View
The remote desktop will appear in a resizeable window at a 1:1 aspect ratio.
2. Stretch View
In this mode the remote desktop will appear in a resizeable window. If you resize the window,
the display will zoom in or out so it continues to fit in it.
In this mode the remote desktop will use the full screen.
If the remote desktop has a higher resolution than the local desktop does, you can move
your mouse pointer near screen's sides to scroll the remote desktop.
In this mode the remote desktop will use the full screen and the display will zoom in or out so it
continues to fit in it.
2. Select 'Normal View', 'Full screen View' or 'Stretch View' from the menu.
2. Using a hotkey
To switch the view mode using hotkeys:
1. Access Radmin Viewer Options and configure a "Toggles Full Screen View" hotkey.
'Telnet' window
Radmin does not support telnet access to Win95/98/ME systems due to limitations
of their 'command.com' windows component.
You can enter operating system commands and start programs as you would in the
'cmd' or 'command' system utility. If the command produces some text output, Radmin
will display it.
Some Win32 console applications use direct access to the console. Such
applications can't work via telnet connection mode. For such applications, use the Full
Control connection mode.
File Transfer connection mode
When connected using File Transfer connection mode, Radmin will display the 'File
Transfer' window This window lets you transfer files through an easy-to-use interface.
Using this interface you can transfer files to and from the remote computer and create,
rename and delete folders on both local and remote computers.
File Transfer connection mode fully supports unicode names and can work with files and
folders named in any language.
Radmin has a 'delta-copy ' feature that only updates the parts of the file that differ on
the two computers. This feature lets you continue copy operations after network faults
from the place where you were when the interruption occurred and not from the
beginning.
File Transfer interface
The File Transfer window interface is mirrored in two panes. The left pane shows the
local computer's files and the right pane shows the remote computer's files. You can
navigate freely inside either pane to find files and folders:
'Current path'
This dropdown box has two functions: it contains paths for the last 12 directories visited and lets
you display any of these directories by clicking on its path. Second, you can enter any valid path
and when you press the <Enter> key the contents at that location will display.
'Up'
'Copy'
'Delete'
Since this button can delete important files on both local and remote computers, it should
be used with maximum caution. Files deleted by Radmin Viewer cannot be recovered from the
system 'recycle bin'.
'Create Directory'
Allows the user to select any of four different icons view modes:
Large icons
All files and folders appear as large (32 x 32 pixils) icons with their names as labels.
Small icons
All files and folders appear as small (16 x 16 pixils) icons with their names as labels.
List
All files and folders appear as small (16 x 16 pixils) icons with their names as labels, organized
vertically.
Detailes
All files and folders appear as small (16 x 16 pixils) icons with detailed information such as size,
modification date and attributes.
Hotkeys
Hotkeys list for File Transfer connection mode:
<Alt>+<F1>
Access the local computer's folder selection menu (in the left panel).
<Alt>+<F2>
Access the remote computer's folder selection menu (in the right panel).
<Alt>+<Enter>
Item properties.
<Ctrl>+<N>
Creates a new file transfer connection window.
<Ctrl>+<A>
Selects all files and directories.
<Ctrl>+<F3>
Sort by name.
<Ctrl>+<F4>
Sort by type.
<Ctrl>+<F5>
Sort by time.
<Ctrl>+<F6>
Sort by size.
<F2>
Rename a selected file or folder.
<F5>
Copy selected files and directories to/from the remote computer.
<F7>
Create a new folder.
<F8>, <Del>
Delete a selected file or folder.
<Shift>+<F5>
Refresh the active pane.
<Shift>+<F7>
Edit the active pane's path.
<Shift>+<F10>, <Apps>
Display the file or folder context menu.
<Enter>
Open a selected file in the local computer pane.
<Backspace>
Show the contents of the parent folder/drive.
<Tab>
Switch between panes.
<Esc>
Move the focus from the local or remote folder path to its file listing.
Using drag-and-drop
You can copy files and folders to and from the remote computer by dragging and
dropping them from one pane to another.
Clicking on a file or folder while holding down the <Ctrl> key will add it to or exclude it from the
current selection.
Clicking on a file or folder while holding down the <Shift> key will select all files and folders
between it and last item you selected.
Holding the left mouse button and dragging a selection rectangle will select the group of files
and/or folders within the rectangle.
Copying files
Select the files and/or folders you want to copy and then use one of these methods:
Drag-and-drop the selected files and/or folders to any folder or empty space on the other panel.
Right-click the selected files and/or folders and select 'transfer' in the context menu
The 'Copy progress' window will be displayed This window displays the copy operation
progress and allows you to cancel the copy operation.
If the copy operation is interrupted, you can make a second attempt and the transfer will
resume from the point of interruption.
Using 'DeltaCopy' feature
The 'DeltaCopy' feature lets you continue a copy operation after a network failure or
connection interruption from the place where the fault occurs and not from the
beginning.
Radmin uses 'DeltaCopy' automatically when you copy any file to or from a remote
computer. For each section of source and destination files, Radmin calculates a control
value, and this value (several bytes) is transferred to the other computer and compared.
If the sums are equal no data for section is sent over the network and the system
examines the next section in the same way until it finds a section that has not yet been
copied.
Shutdown connection mode
Using shutdown connection mode you can power off, restart or log off the remote
computer without needing to connect using Full Control mode. When you connect in this
mode, Radmin displays the 'remote shutdown' window
This window lets you select an action to perform. Press the Ok button to perform the
action on the remote computer, or click Cancel to close this window:
Will shut down the remote computer to the point where its safe to turn off the power. Depending
on the computer configuration, power may shut off automatically.
There will be no way to prevent remote computer reboot, shutdown or switch off.
Text Chat connection mode
Lets two or more users to communicate with each other using shared text messages.
Channels
A 'channel' is a virtual union of users where each user can see messages that are posted to the
channel. One user can join many channels, but only one channel can appear at a time.
Private messages
Popup messages
A 'popup' message will appear in its own window. It will be visible even if the target user has
minimized the text chat window.
Moderation
Lets you prevent another user from sending messages to specific channels.
Away system
The away system lets you find out if another user is currently paying attention to a chat window.
Text coloring
Text commands
Main window
1. Channel names
Contains the names of channels a user is joined to. Switch the Active channel by clicking on the
corresponding caption.
2.
2. Toolbar
The toolbar gives access to the most important text chat commands with a single click.
3. Chat Log
Displays a user's text messages. Each public and private channel has its own log that you can
view by switching channels .
4. Users list
Use the text input field to enter text messages. When you hit <Enter>, the text you entered will
be sent to the active channel . To enter multiline text, use the <Ctrl>+<Enter> key
combination for line breaks.
6. Horizontal splitter
7. Vertical splitter
Message overview
To send a message to the active channel enter text into the text input field and hit
<Enter> . Use <Ctrl>+<Enter> for line breaks.
If any text is unreadable (it will appear as squares, question marks or incorrect
characters) set the correct font and font language for all message types .
2. Enter the message text in the text input field and hit <Enter> .
1. Double-click on the target user's nickname in the users list . A private channel with this user will
open. The name of this channel will be the same as the target user's nickname
A private channel can be opened in a number of ways:
Right-click on the target user's name in the users list and select Private
message from the context menu.
Enter the "/query <user name>" text command (for example, "/query
Jack High", without quotas)
2. Enter your message in the text input field and hit the <Enter> key.
Popup messages
2. Issue the Send popup message command by right-clicking on any selected user and selecting
the 'Popup Message' menu item.
The Send popup message command can be issued in a
number of ways:
4. Enter message text and click on the 'Send' button. The message will be sent to all selected
users. A 'received popup message' window will appear for each user
Overview of channels
A 'channel' is a virtual union of users where each user can see messages that are posted
to the channel. One user can join many channels, but can see only one of them at a
time. All users automatically join to the channel named "#general".
The Text Chat interface manages channels using the following elements:
Users list
This appears on the right and displays the list of users joined to the active channel. Use this list to
send private messages , view users information and perform moderation actions .
Public channel
Permits users to see each other's messages.
Private channel
A private channel appears automatically when you send or receive a private message . It
allows two users to communicate privately. It retains a log of the conversation until
private channel is closed.
Active channel
The currently selected channel in the channel list is the 'active channel'. The log displays
messages for the active channel and the users list displays the list of users joined to the
active channel. Any message entered in the input field will go to the active channel.
Channel password
You can set a channel password when you create a new public channel or change
existing channel settings . If this option is active, each user will need to enter the correct
password in order to join a channel.
Operator password
You can set the operator password when creating new public channel or changing
existing channel settings . . If this option is active, the user can acquire operator
privileges by entering the correct password.
3. Hit <Enter> .
1. Issue the 'Join Channel' command by clicking the "join channel" toolbar button
2. The 'Join channel' window will appear For channels that have a channel password a 'key' icon
will appear on the left.
3. Select the existing channel from the list and click on the <Join> button. If the selected channel
has a password enabled, the 'Channel Join Mode' window will appear
3.
If a channel has both a channel and an operator password, select the desired rights and enter
the password. If you selected 'Join as operator', you will have operator privileges when you join
the channel.
1. Issue the Create channel command by clicking the Create channel toolbar button
The Create channel command can be issued in a number of
ways:
3. Enter the new channel name and the channel password or operator password as required.
4. Hit <OK> . If a channel with the same name already exists, Radmin Viewer will try to join you
to it without any passwords.
Exiting a channel
When the last user leaves a channel, it is destroyed automatically. Radmin will notify the
last user of this.
2. Issue the Leave channel command by clicking on the "leave channel" toolbar button
The leave channel command can be issued in a number of
ways:
2. Issue the Channel settings command by using the "Channels"->"Channel Settings" menu
item.
4. If you have operator privileges on the channel, you can adjust channel settings.
Switching channels
You can switch channels by clicking the target channel name in the channels list or by
pressing the <Ctrl>+<Tab> key combination to cycle through the list.
Using the message notification system
A notification system lets you know when new messages have been posted to non-active
public or private channels. When a new message appears in a non-active channel, an
icon will appear in front of channel’s name in the channels list .
If Radmin Viewer is configured to show the tray icon , this icon will flash with each
new private message.
Text Chat users' status system
2. Grant and remove operator privileges for any user on the same channel.
4. Set and remove 'mute' status for any user on the same channel who does not have operator
privileges. A user with 'mute' status on a particular channel cannot send messages to that
channel.
User status is indicated with an icon to the left of the user's name in the users list :
User is muted
If some menu items are shown as disabled, this means either that you do not have
the required rights or that you cannot perform that action on that user.
1. Right-click on the target user name in the users list . The menu will appear
User menu
You can also grant operator rights with the '/op <user name>' text command ,
1. Right-click on the target user name in the users list . The menu will appear
User menu
You can also remove operator rights with the '/deop <user name>' text command .
1. Right-click on the target user name in the users list . The menu will appear
User menu
You can also set 'mute' status with the '/mute <user name>' text command .
1. Right-click on the target user name in the users list . The menu will appear
User menu
You can also remove 'mute' status with the '/unmute <user name>' text command .
1. Right-click on the target user name in the users list . The menu will appear
User menu
1. Right-click on the target user's name and select the Get info menu item. A window with the user
description will appear
1. Right-click on the target phonebook record and select the 'Properties ' menu item. The
'Connection properties' window will appear
3. Enter a nickname.
1. Issue a 'Settings' command by clicking on the 'Settings ' toolbar button The 'Chat Settings'
window will appear
The Settings command can be issued in a number of ways:
3. Click on the Ok button to change the nickname. The setting of the corresponding phonebook
record (if it exists) will be updated.
1. Issue the 'Change Nick' command by clicking on the 'Change Nick ' toolbar button The
'Change nick' window will appear
operator online
operator away
1. Issue the set away command by clicking on the 'set away ' toolbar button
This window will contain a default away message that can be created or edited in options or
phonebook record settings . Enter an away message text if desired and click on the Set Away
button.
1. Issue the 'Return from away ' command by clicking on the "return from away" toolbar
button
The Return from away command can be issued in a number of
ways:
1. Right-click on the target user's name and select the Get info menu item. A window with the
user's away information will appear
1.
2. Use the Get user info toolbar button or associated hotkey <Ctrl>+<I> .
individuality. Use the 'Color picker ' toolbar button or the "<Ctrl>+<K>" key
combination to pop-up the 'Color picker' window for selecting the current color or
coloring selected text.
When the Color picker window appears, click on the corresponding color tab or use any
of the highlighted letters as a hotkey to select a color.
All text entered from the current position will be in the chosen color until you choose a new color.
The chosen color is called the current color .
The selected text will be colored according to the color chosen. The current color (for new text)
will not change.
Using text commands
You can access most chat functions by using special text commands that begin with the
"/" symbol.
All text commands consist of a command and optional arguments , divided by a single
space. The following list defines all text commands with all possible arguments.
Argument descriptions and required punctuation symbols are enclosed in angled
brackets.
/join <space><channel>
Joins the channel with the specified name if it exists; otherwise creates a new one.
Leave Channel
/leave
/back
Removes operator privileges on the active channel from the specified user.
Sets status to 'mute' on the active channel for the specified user.
Removes 'mute' status on the active channel for the specified user.
Lets you display a text message 'as is' with the user name added as the first word.
Change nick
/help
In case of any log file saving errors the text chat will display an error message. If that
happens, make sure the specified directory exists and that files inside it can be created
and accessed. Some programs (such as Microsoft Word) prevent other applications from
changing files that are open, so be sure to close any log files after viewing them.
Voice Chat connection mode
Enables two or more users to communicate with each other using microphones and
speakers. The following functions are available:
Public Channel
A 'channel' is a virtual union of users where each user can hear other users joined to same
channel.
Private channels
Conference channels
Moderation
Allows users to create password-protected channels, change the channel type between 'public'
and 'conference', and manage the microphone in conference channels.
Away system
Lets you see which users are busy at the moment.
Voice Chat user interface
The Voice Chat window has the following sections
Main window
Main window parts
1. Channel type
2. Toolbar
3. Channel name
4. User type
Icons that display user state and status , and whether they are muted .
5.
4.
5. User name
6. Active channel
Contains the name and the user list for the active channel .
7. Splitter
Lets you change the size of the active channel area and that of other channels.
8. 'Talk' button
Clicking on this button or hitting the spacebar will initiate voice transmission on the active
channel.
At the slider's minimum the microphone will transmit only those words spoken close to it. At its
maximum the microphone will transmit all sounds, including background noise.
14. Log
Starting talk
To start talking:
2. Alternatively, you can use hotkeys to start talking while other program is active.
1. If you are in a conference channel queue and it is your turn to speak, Radmin will display your
speaker status
Stopping talking
To stop talking:
1. If you were talking while holding down the <spacebar> , release it.
2. If you were talking after clicking on the Talk button, click it again.
If you are currently in queue , you will be removed from the queue.
Using Voice Chat hotkeys
Hotkeys overview
Hotkeys can be used to start and stop talking while the Voice Chat connection window is
minimized or not active:
<Ctrl>+<Shift>+<Q>
Holding down this hotkey enables talking until the hotkey is released. This is
equivalent to pressing the <Space> key while the Voice Chat window is active.
<Ctrl>+<Shift>+<M>
Pressing this hotkey enables talking. This is equivalent to clicking the 'Talk' button.
<Ctrl>+<Shift>+<Z>
Pressing this hotkey stops talking. This is equivalent to clicking an already-pressed
'Talk' button.
Hotkey Focus . To enable or disable hotkey focus for a window, click on the toolbar
button or select the menu item: 'Tools ', 'Enable/Disable Hotkeys ' Only one window
can have the hotkey focus at a time, and enabling the hotkey focus for a window will
automatically disable it for any window previously having the hotkey focus.
Using voice chat channels
Channel overview
A 'channel' is a virtual union of users where each user can hear other users joined to the
same channel. A user can be only be joined to one channel at a time and only hear users
joined to the same channel, since receiving sound from two or more channels at once
results in interference. All users automatically join the channel named "#general".
The Voice Chat interface manages channels using two 'user lists', one in the upper part
of the interface and one at the bottom
Main window
Each user list contains a list of channels, and each channel a list of users.
A user list positioned in the upper part of the interface is the 'active channel ' and
displays its users. A user list at the bottom of the interface is referred to as 'other
channels' and contains channels that have not been joined at the moment.
Manage channels and users using context menus, the upper menu or the toolbar.
Channel types
Public channels , Private channels and Conference channels are available. Channel type
is indicated to the left of the channel name. If a channel is password protected , the
'password' icon will appear to the left of the channel type. The following table displays
the icons for channel types and password protection:
Private channel
Conference Channel
Public channel
Created using the Create channel command and enables multiple users to hear each
other.
Private channel
Created by issuing and accepting a private request and allows two users to speak
privately.
Conference channel
Created using the Create channel command and allows users to speak in queued order.
A user's position in tha queue is shown in digits to the left of the user's nickname. The
operator of conference channel can give the microphone to a user.
Active channel
The channel that is currently joined is displayed in the upper part of the window and is
called the 'active channel'.
2. Issue the Join channel command by clicking the 'Join channel ' toolbar button
3. You cannot directly join private channels or channels bearing the names "#general" and
"not in channels".
If a channel has both a channel and an operator password, select the desired rights and enter
the passwords. If you select 'Join as operator ' then you will have operator privileges when
you joing the channel.
1. Issue the Create channel command by clicking the 'Create Channel ' toolbar button
1.
Channel type
Microphone timeout
If specified, the microphone will be automatically removed from the conference channel user
after a specified time.
Channel password
Operator password
Specifies a password that can be used with the request operator privileges command for
acquiring operator privileges on a channel.
4. Click on the <Create> button. The channel will be created and you will automatically join with
operator privileges .
Leaving a channel
When the last user leaves a channel, it is automatically destroyed.
1. Issue the Leave channel command by clicking the 'Leave Channel ' toolbar button
The Leave channel command can be issued in a number of ways:
By right-clicking on the active channel name and selecting the <Leave> menu command.
Channel settings
To change the settings of the active channel:
1. Select the active channel and use the 'Channels '->'Channel Settings ' menu command
The Channel settings command can be issued in a number of ways:
By right-clicking on the active channel name and selecting the <Settings> menu command.
2. You can only change the settings for public and conference channels created by users.
3. A settings screen will appear. If you have administrator rights on the channel, you will be
able to adjust the settings. Click on the <Change> button to apply changes.
If you change the channel type to 'conference', all users will stop speaking.
Voice Chat user status system
2. Grant and remove operator privileges to any user on the same channel.
You can also remove the microphone from a user by giving the microphone to yourself.
If you have administrator rights, you can use the following commands:
1. Right-click on the target user name in the users list . A menu will appear
User menu
1. Right-click on the target user name in the users list . A menu will appear
User menu
2. Right-click on the target user's name in the users list . A menu will appear
User menu
4. The 'Confirm conference speech' window will appear at the remote user's end
3.
4.
1. Right-click on the target user name in the user list . A menu will appear
User menu
2. Select the 'Remove User from the Channel ' menu item.
Using Voice Chat user descriptions
An extended user description can be set in options so that other users can view it.
To view a user description, right-click on the user's name and select the 'Get user info '
menu item. An information window will appear
1. Issue the Settings command by clicking the settings toolbar button The 'Voice chat
setting' window will appear
The Settings command can be issued in a number of ways:
2.
2. Enter the new nickname.
1. Issue the Change nickname command by clicking the "Change Nickname" toolbar
button The 'Change Nick' window will appear
The Change Nickname command can be issued in a number of
ways:
Each user's away status is indicated by the icon color in the users list :
operator online
operator away
1. Issue the set away command by clicking the "set away" toolbar button
1. Issue the 'Return from away ' command by clicking on 'return from away ' toolbar
button
If a private request was sent to multiple users and one of them accepts it, the
other private requests become invalid and accepting them will do nothing.
1. Issue the 'Request private ' command by right-clicking on the target user and selecting the
Request private menu item
The Request private command can be issued in a number of
ways:
1. When a user sends a private request to you, you will see the 'Private Request' window
3. Clicking the User info button will display the inviter's user info window .
Using text messages
You can send simple text messages within the Voice Chat connection mode interface.
1. Issue the Send text message command by right-clicking on the target user and selecting the
Send Text Message menu item
The Send text message command can be issued in a number
of ways:
1. When a user sends you a text message, you will see the 'Text message' window
2. To open a 'Send message' window for the message sender, click on the Reply button.
3. To get information on the sender, click on the User Info button. The 'User info' window 'User
info' window will appear.
Recording voice to file
To start/stop recording voice chat to a file, click on the toolbar button or select the
menu item: 'Tools ', 'Record to wave file '. The voice recording will be written to a file
with an automatically generated name and placed into the Radmin installation folder.
Send Message connection mode
When connected in 'Send message' mode you can send text messages to a remote
computer. This message will appear on the remote computer in a pop-up window which
will attract the computer user's attention.
Creating a message
When you are connected in this mode a 'New message' window will appear. You can
enter a message in the window and then send it.
Enter the message text into the input field. Press the 'Send ' button to send the
message to the remote computer or the 'Cancel ' button to close the window without
sending a message.
Use the standard "cut", "copy" and "paste" commands via hotkeys or the context menu.
Use te <Ctrl>+<K> shortcut to pop up a color picker window and select the current text color or
paint selected text.
Using Colors
The 'Color picker' toolbar button or the '<Ctrl>+<K>' key combination displays a
color picker window where you can select the current text color or paint selected text.
'Color pick' window
Click on the corresponding color tab in the 'Color picker' window or press a highlighted
character as a hotkey to select a color.
All text entered from the current position will be in the chosen color until you choose a new color.
The chosen color is called the current color .
The selected text will be colored according to the color chosen. The current color for new text will
not change from what it was.
Receiving a message
When you send a message to a remote computer, it will automatically appear in a pop-
up message window
'Received popup message' window
Using 'Connect through' option
The 'connect through' option lets you connect to a remote computer through an
intermediate computer if there is no direct TCP/IP connection with the remote computer,
and the intermediate computer does have a direct TCP/IP connection to both remote and
local computers. Radmin Server should be running on the intermediate computer for this
to work.
4. Enter the IP address or DNS name of remote computer you want to connect to. It can be
virtual a IP address or a local DNS name as long as intermediate computer can correctly resolve
the identity of the required computer from it.
6. Select the intermediate computer you want to use from the list below.
8. Double click on this new record to make the connection. If the intermediate server requires
authorization, you may be asked for an additional login ID and password.
Options: Overview
The 'Options' window is accessible from Radmin Viewer via the Tools->Options menu
option. The navigation tree on the left lets you select the options sheet. Corresponding
options will appear on the right.
Click the Ok button to save and apply any changes you have made.
General Options
New Connection Defaults
Remote Screen
Full Control
Chat
Voice Chat
Remote Screen Options
Chat Options
Appearance
Additional
Voice Chat Options
Audio Devices
Options: General
The 'Options' window lets you configure general Radmin Viewer behavior.
Tray menu
Don't show splash screen
Enable or disables splash screen display upon program startup.
Enables or disables the confirmation dialog when you are deleting phonebook records.
If this option is checked, only one copy of Radmin Viewer can be started at a time.
Increasing this number will result in faster scanning but will decrease computer
performance during the scan.
Options: New connection defaults
The 'New Connections Defaults' options window is where you set the options for a new
connection. These options are applied to each new connection you create. You can
modify any connection's options by using the 'Connect to ' window (upon creation) or
connection properties (after creation).
There is no way to change the properties for all existing connections at the same
time.
If this option is checked, the port for all new connections will be set to 4899.
Port
You can set a custom port number here.
Options: Remote Screen defaults
The Options window lets you configure new connection defaults for "Full Control" and
"View Only" connection modes.
Color format
Defines the color depth of images that Radmin Server will transfer to Radmin Viewer.
Lower color depths will require less data to be transferred over the network, which
improves update speeds but decreases image quality. Maximum color depth will show
you almost the same image as on the remote computer, but the update speed can be
slow.
View mode
Sets the default view mode for connections. When connected, you can always change
the current view mode by pressing a shortcut (F12 by default).
The remote cursor movements do not affect your local cursor position. However its
shape will always be the same as the remote cursor's shape.
Nick name
User information
Specifies default user information for the chat session that others can view via the Get
user info command.
Options: Voice Chat defaults
The 'Options' window lets you configure new connection defaults for Voice Chat
connection mode.
Nick name
User information
Specifies default user information for chat that others can view via the 'Get user info'
command.
Lower values (slider to the left) will result in a low network load, but poor voice quality.
Higher values (slider to the right) improve voice quality, but utilize more network
resources.
Options: Remote Screen
The Options window lets you configure options for the remote screen window (the
window that displays the desktop of a remote computer so you can view and/or control
it). Options configured here will affect all "Full Control" and "View Only" mode
connections.
Show toolbar
Enables or disables the toolbar while using Full control or View only connection modes.
This option can also be used to enable or disable the toolbar at run-time.
Hotkeys
Radmin lets you set hotkeys for commonly-used commands. To set a hotkey for a
command checkmark the Ctrl and/or Alt checkboxes and select a key from the dropdown
list. To use this hotkey while connected to remote computer in 'full control' or 'view only'
mode, hold down the same Ctrl and/or Alt key(s) that you specified and press the key
you selected.
If you set as a hotkey just an alphanumeric key without an Alt or a Ctrl, you will
not be able to use this key normally in the remote computer's programs. Radmin can
send all shortcut key combinations directly to the remote computer using the remote
window menu 'Send Key' command.
Send Ctrl+Alt+Del
Pressing the corresponding hotkey will switch Radmin Viewer's view mode among
'Normal' and 'Full Screen' View sequentially.
Tray Icon
Specify how the program displays the taskbar notification area ('system tray') icon:
Don't Show
The icon will always appear. If the chat window is minimized, it will be removed
from the taskbar.
If the chat window is minimized, it will be removed from the taskbar and the icon
will be added to the tray.
Always Show
Bottom
Top
This option lets you select the color and font for a selected interface item using the Set
font and Set color buttons. If either button has been disabled, no font or color can be
selected for the corresponding item.
Options: Additional Chat options
The 'Options' window lets you configure additional chat options.
If this option is checked, each entry in the chat log will begin with the time the message
was sent.
If this option is checked, a confirmation dialog will appear if you try to close a text chat
window that has private channels .
If this option is checked, all messages will be formatted for reading from right to left.
Windows 95/98/ME does not support right-to-left reading by default, but specific
localized versions do (for example, the Arabic version). For Windows
NT/2000/XP/2003/Vista the system component "support for right-to-left languages"
should be installed.
Enable logging
If this option is selected, all messages will be saved in HTML files. This allows all
characters in all language to display correctly, but can produce very large files that can
be searched only through standard Windows 'search' functions.
Playback device
Lets you select the installed device that will transmit sound during Voice Chat
connections.
Recording device
Lets you select the installed device that will record sound during Voice Chat connections.
At the minimum level all sounds will be transmitted unaltered. At the maximum level,
only the voice will be transmitted and all background sounds will be removed.
Set this option to minimum to start, and adjust it only if other users cannot hear
your voice clearly.
Using Radmin Server
Radmin Server needs to be installed and running on a remote computer in order for you
to control it.
Use the shortcut in "Start"->"Programs"->"Radmin Server" called "Settings for Radmin Server".
If the Radmin Server icon appears in the tray : right-click it and select the 'Settings For Radmin
Server' menu item.
Server options
2. Click on the Startup mode button to display the 'Set startup mode' window
Options window
3. Select Automatic to start Radmin Server automatically upon Windows startup or Manual to start it
manually . Click on the OK button to confirm your selection.
Starting and stopping Radmin Server
Overview
Radmin Server needs to be running on a remote computer for a local computer be able
to connect to it. You can determine whether Radmin Server is running by presence of
the Radmin icon in the system tray:
By executing the RServer3.exe file located in the Radmin installation directory with the /start
command-line switch.
Right-click the Radmin Server tray icon and select the 'Stop Radmin Server' menu item.
Execute the RServer3.exe file located in the Radmin installation directory with the /stop command-
line switch.
Using Windows security
Windows security lets you restrict access to a remote computer, permitting access only
to specified users in a Windows security list. If a user is logged in to a local computer
with credentials that have been added to the remote computer's security list, this user
can connect to the remote computer without entering a login ID or password.
1. Access settings
Server options
3. Select Windows NT security and click on the Permissions button to display the standard
'Permissions' window
3.
"Permissions" window
4. Use the Permissions window to add or remove users and assign rights for connection types.
Using Radmin security
Radmin security lets you restrict access to a remote computer through logins and
passwords.
1. Access settings
Server options
3. Select Radmin Security and click on the Permissions button to display the 'Radmin security'
window
3.
2. Click on the Add User... button to display the 'Add New User' window
3. Enter the user name and password, and enter the password again in the confirmation field.
Assign connection rights to the user after he or she has been added.
3.
To add a record, click on the Add button; the 'Add IP address' window will appear
"Add IP Address" window
Enter the client's IP address or IP address range and click the Add button.
To remove a record, select the target record and click the Remove button.
Changing the Radmin Server port
You can change the Radmin Server port from its default (4899) to any unused port
number from 1 to 65535. Configure Radmin Viewer on a local computer to use the same
port as Radmin Server on the remote computer.
Radmin Server displays an icon in the taskbar notification area (also known as 'the
system tray'). Right-clicking on this icon will display a context menu that has following
items:
Current connections
Select this menu item to display the 'Current Connections' window
About
Select this menu item to display a window with information about Radmin.
Select this menu item to stop Radmin Server. Requires administrator right or
elevated privileges.
Asking connection permissions
You can configure Radmin Server to ask remote user for permission every time you want
to connect to the remote computer.
To configure permissions:
2. Press the 'Options... ' button to display the 'Options ' window
2.
3. Check the 'Ask user permission' checkbox. If it is checked, Radmin Server will ask the user for
permission to receive for any incoming connection.
4. Choose 'auto deny after timeout' or 'auto allow after timeout' to specify the action Radmin Server
will perform if a remote user doesn't respond and the request times out.
5. Enter a value in the 'timeout' field. If auser does not accept or deny the connection request before
the timeout is reached, Radmin will automatically accept or deny it. This value should be a number
of seconds between 1 and 999.
Text Chat options for Radmin Server
3.
Lets you configure the same fields as for Text Chat new connection defaults and Text Chat options
for Radmin Viewer.
If this option is checked, the Text Chat window on the remote computer will be hidden by default
and will pop up automatically on a private request or in response to an incoming text message.
'Appearance' tab
Lets you configure the same fields as for Chat Appearance options" for Radmin Viewer.
'Additional' tab
Lets you configure the same fields as for Additional Chat options" for Radmin Viewer.
Voice Chat options for Radmin Server
3. Switch to the 'Voice Chat Options' or 'Audio Devices' tabs on the left
2.
3.
Lets you configure the same fields as for the Voice Chat new connection defaults and Voice Chat
options for Radmin Viewer.
If this option is checked, the Voice Chat window on the remote computer will be hidden by default
and will pop up automatically on a private request or in response to an incoming text message.
Logging overview
Two logging methods are available:
1. Event logging
Information is saved in a system events log and can be accessed and viewed using the standard
'Event Viewer' application.
2. File logging
Information is added to the end of a specified log file and can be easily accessed, read and sent
via e-mail for troubleshooting purposes. HTML format is used for inter-operability.
5. Enter the target file name and path in the edit box below the checkbox. If the file does not exist it
will be created; otherwise new information will be added to the existing file.
6.
5.
3.
/setup
/start
Starts Radmin Server.
Radmin Server must be properly installed before you can use this command-line
key.
/stop
/activate
Where:
license key
is the license key to activate Radmin Server.
Example:
or
/saverequest
Saves activation request file required to activate Radmin Server manually.
/saverequest /key:<license key> /requestfile"<request file name> " [
/outputfile"<output file name> "]
Where:
license key
is the license key to activate Radmin Server.
Example:
or
/uselicense
Activates Radmin Server using specified license file received from Famatech Activation
Server.
Where:
Example:
or
/?
2. Download the required language file ('resource pack') from the Famatech website at
http://www.famatech.com/download/multilanguage.php
6.
7. Uncheck the 'Select language automatically' checkbox and select the new language from the
dropdown list.
If the desired language is not in the list, this means that the incorrect language file was
downloaded, or the correct language file was not placed in the installation folder .
Windows security uses existing Windows users and groups for authorization.
For the user authentication and session key setup Diffie-Hellman based key exchange with 2048
bit key size is used. A password is never transmitted between a local and remote computer.
A highly secure, self-testing code that makes it nearly impossible to modify the program's
executable file.
Either password security or Windows security is used. It is impossible to connect to Radmin Server
without a password or Windows security rights.
The list of saved user IDs and passwords (in hash form) is protected on the server side, so only
the remote computer's administrator can access it.
The are special built-in delays that prevent attempts to guess a password (so-called 'brute-force
attacks' or 'dictionary attacks').
You can configure the IP filter to allow connections only from specified IP addresses.
You can configure Radmin Server to request the remote computer's user permissions for each
incoming connection.
Radmin Server has numerous built-in security functions, but the safest practice is
to make sure that a password is sufficiently complex (not something like "111111" that
can be guessed on the first attempt) and that it is not stored in an easily accessible
location. Refer to the 'Safety tips ' section for more tips.
Radmin Server safety tips
It is very important to observe basic safety precautions that will help to protect your
communications from unauthorized access:
Use long, complicated passwords that do not contain dictionary words. The password "11111111"
can be guessed on the first attempt, whereas the password "7erTxaNux8" cannot be guessed or
discovered by brute-force at all.
Use a unique password for Radmin Server. Do not use the same password that you use for an e-
mail account or credit card - such passwords can be thrown away after the corresponding service
is changed or expired, and be accessed by unauthorized persons. The corresponding service also
may have a weak defense and be hacked, resulting in your password being leaked.
If you use Windows security, make sure the domain structure is properly configured and there is
no way to alter it without authorization.
Enable logging under Radmin Server settings to detect unauthorized connection attempts and
prevent them in the future.
Enable your system firewall to monitor and prevent unwanted connection attempts.
Use antivirus software and spyware removal software frequently to ensure that local and remote
computers are free of viruses, trojans and spyware programs.
Keep your operating system and network-related software up to date by installing the latest
updates, patches and hotfixes.
Remote Deployment
Radmin Server and Radmin Viewer can be remotely installed on multiple computers.
3. Create an mst file with installation transform for msi installer. Apply saved registry branch to
the mst file. You can use the freeware 'Custom Installation Wizard' tool from the 'Microsoft
Office Resource Kit'.
4. On the Domain Controller add the mst and msi files as a 'Software Installation' in the 'Group
Policy' object editor.
1. Create a .cmd file that activates Radmin Server using a command-line switches .
2. On the Domain Controller add this .cmd file into the login script .
Licensing overview
Licenses that are added to Radmin Server are automatically activated. The activation
process can be performed online, manually from our Internet site or by contacting our
sales department. Online activation requires an active Internet connection which will
allow HTTP requests from Radmin Server to Famatech Activation Server. The license
code can be added directly to Radmin Server or transferred to it from any Radmin
Viewer.
Product License
Permits activation and use of Radmin Server. One license of this type should be added to Radmin
Server in order to use it. This license can include multiple connections.
Increases the maximum number of allowed simultaneous incoming connections. Licenses of this
type can be added to the Radmin Server in order to increase the number of users who can
connect to it.
This license is not valid if there is no Product License already added to the Radmin Server.
1. Access Radmin Server options , the 'Settings for Radmin Server' window will appear
2. Click on the Enter license button , the 'License Code' window will appear
3. Enter the license code into the 'Enter your license code' edit field and click on the Ok button.
4. If the activation succeeds, an information window will display 'License code is saved' and the license
record will appear in the 'License information' list.
In case of activation problems, an error message will appear. Refer to the activation errors list for details.
1. Access Radmin Server options , the 'Settings for Radmin Server' window will appear
2. Click on the Enter license button , the 'License Code' window will appear
3. Enter the license code into the 'Enter your license code' edit field and click on the 'manual activation'
button. Manual activation edit fields will become active.
4. Select the 'select request file' and enter in the field below a filename in which to save the activation
request. Use the 'browse' button to select an existing file name using Explorer interface.
5. Click on the Ok button. An Activation request file will be saved with the specified filename.
6.
4.
5.
6. Visit the online form at http://activate.famatech.com/upload.htm and follow the on-screen instructions to
supply the Activation request file to our server and receive a License file. You can perform this on any
computer that has an active Internet connection.
7. Copy the license file you receive to the computer where Radmin Server is installed.
8. Select the 'Use license file' and enter in the field below the name of the file you received, or use the
'browse' button to select the file using the Explorer interface.
9. Click on the Ok button. If the activation succeeds, an information window will display 'License code is
saved' and the license record will appear in the 'License information' list.
In case of activation problems, and error message will appear. Refer to activation errors list for details.
You can activate Radmin Server offline remotely using Radmin Server command-
line switches and Radmin Viewer command-line switches .
1. Add a phonebook record for the computer with the target Radmin Server installed.
2.
4. Enter the login ID and password according to the target Radmin Server security settings. The
'License Request' window will appear.
5. Use the 'License Request' window as you would during the normal Radmin Server activation
described above.
InternetOpen failed
InternetConnect failed
HttpOpenRequest failed
Cannot connect to activation server
InternetReadFile failed
Radmin Server was unable to communicate with Famatech Activation Server on the
internet. Make sure that you have active internet connection and it is configured
correctly to allow outgoing HTTP request (TCP port 80). Make sure that your
network, firewall and router settings are correct.
Invalid format
Can't save data to registry. Check that you have sufficient rights
Radmin Server was unable to obtain hardware information about your computer.
Make sure that you are using latest and compatible drivers for all hardware
devices. Make sure that system security setting are configured correctly. Try to
temporarily disable any virtual devices.
Radmin Server was unable to allocate sufficient system resources. Make sure that
your system is configured correctly. Try to reboot your computer and temporarily
close all running programs.
Invalid license
Radmin Server license file is corrupted. Make sure that it was not corrupted or
altered. Try to repeat activation process.
Invalid hardware ID
License code entered was already used to activate Radmin Server on the different
computer. Please contact Famatech technical support.
Radmin Server was unable to save a file. Make sure that your system has correct
security settings. Scan your HDD for errors.
Activation request file specified has invalid format. Make sure that it was not
corrupted or altered.
License code entered is not valid. Make sure you have entered it correctly. Try to
use copy-paste and make sure no additional spaces, tabulation symbols and/or
characters are present either at beggining or at the end of license code string.
License code entered is intended for different software. If you have multiple license
codes from Famatech, make sure you are using correct one. Please contact
Famatech technical support for details.
License code was already used to activate Radmin Server on the maximum number
of computers allowed by the license. Please contact Famatech technical support for
details.
Radmin Server installed on this computer was already activated using Product
License. Use 'Additional Connections License' to increases the maximum number of
allowed simultaneous incoming connections.
Contact us
Company website
www.famatech.com
Technical support
www.famatech.com/support/helpdesk
Support forum
www.radmin.com/support/forum
Product sales
sales@famatech.com
Restoring lost registration keys
www.famatech.com/support/key.php