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HKIVE(TY) Dept.

of ICT

1 Communication plays a major role in:


A. Planning
B. Organizing
C. Controlling
D. Directing
E. All of the above

2 The LEAST effective form of communication for complex situations is:


A. verbal - face to face
B. written
C. formal
D. informal
E. A and C

3 The most common form of organizational communication is


A. Upward to management
B. Downward to subordinates
C. Horizontal to peers
D. Horizontal to customers
E. All of the above

4 The most common form of project communication is:


A. Upward to executive sponsor
B. Downward to subordinates
C. Lateral to the team and line organizations
D. Lateral to customers
E. Diagonally to the client's senior management

5 A Project Status Report would include all of the following except:


A. Cost and schedule reports
B. Changes to scope. cost or schedule
C. Narrative explanation of variances
D. Personnel problems on the project
E. Upcoming activities

6 627. The following reports are normally developed during the project closure phase?
A. Communications Management Plan and Lessons Learned
B. Records Archive, Closure Report, lessons learned & Formal Acceptance Report
C. Records Archive, Closure Report, & Specifications Document

PQM: Comm page 1 tutorial 7


HKIVE(TY) Dept. of ICT

D. Communications Management Plan and Closure report


E. None of the above

7 Communications is best described as:


A. an exchange of information.
B. providing written or oral directions.
C. consists of senders and receivers
D. effective listening.
E. All of the above

8 The primary communication skills you will use in working with members of your
project team will be:
A. Problem solving
B. Negotiating
C. Team building
D. Public relations

9 The primary communication skills you will use in working with your project sponsor
will be:
A. Problem solving
B. Negotiating
C. Team building
D. Public relations

10 The primary communication skills you will use in working with functional managers
will be:
A. Problem solving
B. Negotiating
C. Team building
D. Public relations

11 85.The primary communication skills you will use in working with external
stakeholders will be:
A. Problem solving
B. Negotiating
C. Team building
D. Public relations

12 During execution of your project plan, you discover that a task team is unaware that
deliverables from another task will be late, holding up their progress. As a result you
should:

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HKIVE(TY) Dept. of ICT

A. Revise the project schedule


B. Revise the project budget
C. Revise the communication plan
D. Revise the quality plan

13 In assigning your new project to you, the program manager tells you that this is a
very high visibility project and that executive management will be following your
progress very closely with particular interest in use of the pyrotechnics that will be
involved. This information is valuable input for your:
A. Risk management plan
B. Communication management plan
C. Scope management plan
D. Technical specification

14 38. The Communication Management Plan provides all of the following except:
A. A collection and filing structure for project information
B. Communication barriers
C. A distribution structure for project information
D. Project communication schedules

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