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This article is written with the purpose of drawing the attention of policy makers –
politicians, government officials, and public policy consultants – to a new way of
improving how citizens interface with public institutions, services, infrastructures,
and processes.
As the design community in India is mobilizing ideas to co-create a new vision for
the expansion of its design education infrastructure, this article aims to help
public officials better appreciate the contemporary relevance of design in
conjunction with two other practices that have received greater attention and
public investment: invention and innovation. Understanding the interrelationship
between the three practices will help policy makers plan for and boost creative
energy nationwide.
Three key domains of MacroDesign are invention, innovation, and design. There
is a need to correct the imbalance of governments’ investments in the three
sectors. Governments worldwide have traditionally invested large amounts of
money in pure sciences. More recently, the concept of innovation has gained
high visibility among public policy makers. When a breakthrough technology
affects billions of people around the world (i.e., the Internet), it attracts the
attention of politicians and public policy makers who want to claim a share of the
credit. For example, in a March 1999 interview with Wolf Blitzer, former Vice
President of the United States, Al Gore, claimed, “During my service in the
United States Congress, I took the initiative in creating the Internet.”
Chandrababu Naidu, a former Chief Minister of the state of Andhra Pradesh,
championed e-governance through computerization of public information
systems and, thereby, radically improved the interface between common people
and the government. More recently, the President of the United States, Barak
Obama, in his State of the Nation speech, turned to the American innovators for
help in turning the economy around. Obama followed up on his announcement
with a visit to the Silicon Valley. There he met with chiefs of technology
companies, including: John Doerr, Partner, Kleiner Perkins Caufield & Byers;
Carol Bartz, President and CEO, Yahoo!; John Chambers, CEO and Chairman,
Cisco Systems; Dick Costolo, CEO, Twitter; Larry Ellison, Co-founder and CEO,
Oracle; Reed Hastings, CEO, NetFlix; John Hennessy, President, Stanford
University; Steve Jobs, Chairman and CEO, Apple; Art Levinson, Chairman and
former CEO, Genentech; Eric Schmidt, Chairman and CEO, Google; Steve
Westly, Managing Partner and Founder, Westly Group; and Mark Zuckerberg,
Co-founder, President, and CEO, Facebook. Obama stated,
“But because it's not always profitable for companies to invest in basic
research, throughout history our government has provided cutting-edge
scientists and inventors with the support that they need. That's what
planted the seeds for the Internet. That's what helped make possible
things like computer chips and GPS.”
He promised the nation investment in biomedical research, information
technology, and especially clean energy technology.
While departments of Science and Technology are often grouped together by
public policy makers for budgetary allocations, funding for design (education,
research, and promotion) remains relatively low. In this background, the critical
role of design in delivering innovation to people can be better explained to the
public policy makers by focusing on interdependence of invention, innovation,
and design as integral parts of MacroDesign. Investment in science and
technology is critical from the perspective of incubating breakthrough theories,
ideas, and technologies that have the potential of transforming the lives of
everyday people. At the same time, these breakthrough ideas and technologies
can become workable solutions for everyday people only when designers apply
their imagination and turn those ideas into products, services, processes, and
systems that have compelling human interfaces and meaningful forms. Tim
Brown, CEO of IDEO, a San Francisco-based innovation company, succinctly
describes the value of design:
“Often I define design as getting the interface right between technology
and people. If you accept Kevin Kelly’s definition of technology in his
recent and excellent book, “What Technology Wants,” then technology
means all manmade things including business and political systems.
Therefore, design can be about getting the interface right between
businesses and people, politics and people, or gadgets and people. We
are surrounded by instances where these interfaces do not work; places
where they confuse, confound, annoy, frustrate, or miss serving altogether
the users (us) for which they were intended. Whether it is navigating our
on-line bank account, programming our digital alarm clock, or managing
cancer treatment, the experiences we have of our systems too often
degrade rather than enhance the human condition."
The three rows of the MacroDesign framework outlined on this page represent
the impetuses (Science, Technology, and Imagination) that drive the three
domains of MacroDesign (Invention, Innovation, and Design) respectively.
Movie:
Impetuses of MacroDesign
Solar Science
Electricity Power of
Energy
Ten
Theory of Operation
LEGO Imagination
Relativity Flood
Domains of MacroDesign
The darker cells of the matrix represent home base for each of the three domains
based on the primary impetus of MacroDesign. The lighter cells represent
secondary impetuses of MacroDesign. The diagram illustrates examples of
MacroDesign’s output processes from the past, which have transformed people’s
everyday lives in profound ways.
Back home in India there is a need to inject investment to cultivate the nation’s
creative potential. India’s one billion people are eager to learn, compete,
succeed, and live a life of dignity by creatively participating in the affairs of their
community. Design thinking and design education will help cultivate a new
mindset that will be focused on designing innovative solutions with enhanced
human interfaces. The creative potential of a billion creative individuals can take
India to an era of renaissance and will encourage them to collaborate with teams
from around the world to address unresolved problems of humanity.