Beruflich Dokumente
Kultur Dokumente
About this report and feedback (compulsory) 20 Oh, and we might add that we are hopeful of winning an award
in the CRRA ‘12 Reporting Awards, so when the time comes,
Where we screwed up 21
please vote for us. For more about the CRRA ’11 awards, see
Ta-da! This is a GRI report 22-28 www.corporateregister,com
Introduction A Introduction B
After years of being an environmental activist, including a some Sustainability is more sustainable if it is also fun. We enjoy what we
years as the Greenpeace campaigner in Israel, I decided it was time do, and whilst we take our work very seriously, we recognize that
to move to the side of being part of the solution rather than the behind any productive activity, there are people. People, we believe,
one highlighting the problem. I wanted to move away from engage more effectively with a little laughter along the way, and
confrontation and see if I could help businesses improve their that’s what we try to inject into our daily life. Oops, did I say life ? Yes,
environmental impacts by adding value from a more positive I guess I did. That’s because sustainability for us is about life and not
standpoint. I have a passion for the environment and believe that just about work. As partners in a small independent business, it is hard
businesses can do much more as environmental stewards. to separate the boundaries between life and work, and it all blends
into one in a way which is sometimes frustrating but always welcome.
During the past 6 years, I have been
This report tries to demonstrate the impacts we
working with businesses, large and
have made during the first two years of our
small, in a wide range of sectors, helping
partnership. We have navigated the ups and
them to reduce their carbon footprint
downs, always driving forward despite several
and overall impact, and more
setbacks, and we modestly believe that we have
importantly, helping them to identify
made a contribution to the advancement of
business opportunities through a new
thinking and practice well beyond what might be
environmental thinking and practice. I
expected of a small business based out here in,
often start with what I call Strategic
of all places, Israel. However, our bodies may
Environmental Mapping, designed to be
get up in the morning in Tel Aviv but our minds
a full environmental risk assessment and
are always somewhere on the global stage as
platform for identification of
are, we are happy to confirm, many valued
opportunity. This always reveals new
customers.
directions and possibilities.
However, as an environmentalist, I understand the total view of a Writing this report has been, frankly, a pain in the neck. There is
company’s responsibilities and make significant efforts to help always so much else to do. We had to force ourselves to make the
companies understand they cannot be green if they are not clean in time, because it’s important. Now that we have done it, we are
other aspects of social responsibility, governance and ethics. This is pleased and proud.
why Beyond Business is a perfect platform for my work. I can do my
thing on the environment whilst offering companies a Hope you make it beyond page 3. Thanks for reading. Please give us
comprehensive service on CSR and Sustainability. Transparency is a feedback. Compliments welcome. Suggestions welcome. Queries
core part of this and reporting is the key. welcome. Spear-throwing not preferred but we can take it.
proud to work for a company that cares about more than just money or
the positive effect on the environment of an activity we have
suggested. We often help Managers “sell” CSR internally, and when
that doesn’t work, we meet with the business leaders. We are part of
many internal CSR teams and steering teams. We work tirelessly to
assist our clients in a way which makes sense for them, trying not to
push them too far before they are ready.
In our ongoing work with the Company, we support the company’s many
We bring the CSR world to Israel original and creative cause marketing programmes. One of these was
Back in 2006, Liad Ortar undertook to translate the GRI G3 Framework seriously breakthrough-ish. It was a campaign during the month of March
into Hebrew, thus starting a wave of awareness that would lead to the 2008 called Pass-it-On.
publication of the first GRI G3 CSR Report, with many others following. Customers of comme il faut were asked to return a
We were the first to drive the UN Global Compact platform, garment they no longer used to their local comme il faut
encouraging our clients to participate and writing their Communications store, in return for which they received a discount on a
on Progress. We maintain a presence in the global arena unparalleled purchase from the new fashion collection. The returned
by any other consultant in Israel. In this way, we bring to our clients the clothes were then donated to a women’s empowerment
expertise that is necessary to compete in global markets. non-profit called Esheet. www.esheet.org.il
We bring CSR Israel to the world Esheet sold the clothes as second-hand bargains, benefiting the low-income
community in the area, and used the proceeds to fund courses for women’s
We make massive efforts to ensure Israel has a presence in the global entrepreneurship. In this first Pass-it-On campaign, over 2,000 garments were
voice on sustainability, through our writings and strong participation in collected and 30 women were able to take advantage of a full study
all forms of social media events and activities. Our clients have won programme to assist them in starting their own business. A positive outcome
awards for CSR reports, been named in top Sustainability CEO lists, or for comme il faut was the highest sales month on record since its founding
in sustainable companies lists, or won campaign-related awards 20 years previously. This campaign is repeated every March, and continues
abroad and more. Visitors to Israel interested in sustainability to contribute to strengthening the community as well as offering the
invariably make us their first port of call.
BeyondBusiness Sustainability Report 2010
opportunity to customers to play a part.
page 4
Our approach to CSR
Our approach to CSR, or what is more commonly called sustainability these
days, is a kind of holistic approach. We work with clients to raise
awareness for the entire spectrum of CSR activities, rather than just We assist companies in writing CSR or Sustainability Reports:
offering a service in the area of social ethics or environmental impacts. תעכ וז הנומת גיצהל תורשפא ןיא.
Many clients come to us asking for support on one or other of these fields,
and whilst we are always willing to serve clients, we always stress the total
scope of a company’s impacts.
Equally, we believe that CSR is a strategic business approach that supports and Communications on Progress:
risk management and identification of new business opportunities. We try
to assist our clients in understanding the potential of CSR, rather than just
creating isolated projects.
We also believe that CSR without transparency is not sustainable, and work
and Codes of Ethics
hard to encourage clients to take the first step in disclosing key impacts.
This is why we have supported the GRI from its inception and have driven and other forms of CSR
GRI uptake in Israel. Equally, we are strong supporters of the UN Global communications for internal use
Compact. Whilst we formally cannot participate in the UN Global Compact or external publication
because we do not have 10 permanent employees, we have been the only
consulting firm to drive participation in the UNGC , which we urge clients We assist companies in mapping all social and environmental impacts,
to adopt, not only because of the benefits of being part of a global identifying risks and opportunities, developing sustainability strategies and
responsibility movement, but also because the Communication on roadmaps, implementing processes and projects and cause marketing
Progress is less taxing than a full GRI report, and can be leveraged to help campaigns, and running internal sustainability steering teams. We write
an organization take its first steps towards transparent disclosure. We policies, procedures, run training and workshops, give lectures, assist in
closely follow other developments such as the Equator Principles, SA8000, completing ESG declarations, train managers, Boards and other internal
UN PRI, CDP , Water Mandate etc. and help clients understand these teams, advise on social and environmental risks. We calculate carbon
frameworks and tools, and adopt those which are relevant for them. We footprints and produce benchmark analyses. We run stakeholder panels and
admit to not having much time for ISO 26,000 which we believe does not benchmark performance against markets and sectors. We assist with
really add value to existing frameworks and therefore do not recommend internal employee surveys and all aspects of responsible workplace. Our
this to our clients. clients include:
Bank Leumi CSRwire LLC Danisco Maccabi Health Services 888 Holdings
Oh, and we also believe in having a little fun as we work because Bagir Group ECI Telecom HP Indigo Microsoft Israel R&D Ness Technologies
sustainability is best with a smile Baran Group Elbit Systems Intel Israel Motorola Israel Teva Pharmaceuticals
comme il faut G4S Israel Leket Israel Mehadrin Tnuport … and more ….
2009-2010 Blogger
blog feeds into Facebook, LinkedIn, Plaxo and a number of Google
visits during 2 years – that’s 326 visits per week on average. In December 2010, the blog
received 2,324 visits – that’s 78% above the 2 year average. And still increasing …..
BIG
In early 2009, Elaine was the first to publish CR Liad Ortar maintains a blog on a leading
Expert Report reviews on the In April 2010, Elaine was invited to become a
environmental site in Israel and also
CorporateRegister.com website, a new initiative for Contributing Writer for CSRwire.com, the leading
publishes regularly on a leading local news
the site, which is the largest online hosting site for CSR and sustainability news distribution service.
site. Liad mainly addresses green issues,
sustainability reports worldwide. The report reviews Elaine contributes between one and three
though covers the wider spectrum of
added a new dimension and value to the website editorials per month on relevant and topical
corporate responsibility as issues arise.
and are widely read. Many Companies contact subjects, often taking a stand on the important
Elaine about her reviews to gain clarification or issues of the day that have been reported via
discuss (sometimes difficult issues). The Verizon CSRwire and other channels. In 2010, Elaine
company mentions Elaine’s review in their report wrote 13 editorials, for which she was fairly
and on their blog. compensated by CSRwire
BIG BIG
BIG In January 2009, Liad was appointed Chairman of
Where do you start implementing an ethics
We are proud to serve Leket Israel, Israel’s national the Israel Recycling Forum, an informal
programme in your business? This was the
food bank and the leading non-profit organisation association of recycling companies in Israel, for
question on the mind of the leadership at
in Israel fighting the battle of food insecurity. Leket the purpose of assisting them with navigating
Mehadrin Tnuport, Israel’s largest grower and
Israel is the result of a unique and breakthrough regulatory issues about recycling and addressing
exporter of fruits and vegetables which most
merger of two non-profit organisations, both industry-wide problems and opportunities. The
are aware of through the Jaffa brand of citrus
operating in the same space and realising that Forum has lobbied for improved legislation, and
fruits, which are exported all over the world.
synergies could be gained from a merged operation advanced many important aspects of recycling in
for the benefit of the under-nourished in Israel. Israel. In 2009, Liad led the Forum members on a
In 2009, Elaine was approached study tour to Holland.
to assist in the process of
merging the two non-profit
organisations and supporting the
development of the new
operation.
A full strategic study was performed and work-plan Ethics at Mehadrin Tnuport has always been
developed, and Elaine continues to support the core to all business activities but was never
Leket leadership in advancing their amazing work in articulated in a formal ethics code with clear
the community and for the community. Leket’s processes. Beyond Business interviewed all
operations include salvaging food waste and its
redistribution to the food insecure, harvesting
BIG the organisation’s leadership, visited packing
houses, ran a survey on ethics for all
fields that would otherwise rot, ensuring produce employees and supported the establishment
gets to those in need, and supporting food safety We are proud of our service to the Dutch of an Ethics Committee to maintain the focus.
and nutritional practices with food non-profits in Embassy in Israel in assisting Israel –Dutch trade In an interactive process , an Ethics Code was
Israel. relations through the organization and promotion agreed and published to all employees, and
Each year, Leket rescues
of professional environmental conferences. we ran a series of workshops to embed the
over 700,000 meals and
During 2009-2010, Beyond Business led 4 code throughout the organisation.
over 13 million lbs of food
produce. Leket is an conferences for the Dutch Embassy, each with
This process raised many interesting debates
organisation with a big visiting experts and from Dutch Industry. The
and aided clarity around ethical business
impact. conferences have been very popular and brought
practices for all Mehadrin Tnuport employees.
innovations and inspiration to the Israeli market.
We think this is a big thing.
BeyondBusiness Sustainability Report 2010 page 16
Suppliers – we don’t have too many Want a BB mug?
BIG
BIG
During 2009 and 2010, Elaine spent a total of 305 hours in voluntary and pro-bono The Academic Center for Law and Business in Ramat
activities, which works out at around one and a half days per month, excluding blogging Gan runs a Social Responsibility Clinic in which students
and interactions on social networks on sustainability related topics, which are also a form work on projects related to social responsibility and
of public good. Liad did a lot too, supporting mainly environmental causes, but he didn’t ethics. Both Liad and Elaine have been involved in
record his hours. Tsk Tsk. All Beyond Business will be recording hours in 2011 so our next lecturing to students and coaching them through project
report will give the complete picture. related work on the assessment of social responsibility
in Israel and the establishment of an ethical investment
Most of Elaine’s voluntary activity revolves around her role as a
fund. In January 2010, the Clinic published a widely read
board Member of the non-profit organization Esheet. Esheet
paper on the state of CSR in a range of leading
advances women’s entrepreneurship through offering
companies in Israel.
comprehensive business training in the form of basic and
advanced courses and workshops, and individual business
Both Liad and Elaine lecture widely on sustainability at a
tutoring for women, many of whom have no other recourse for
range of academic institutions on a voluntary basis.
assistance from any source. Tuition is highly subsidized. The
most essential programme lasts 14 weeks (60 academic hours) Elaine lectures at the Interdisciplinary Center in
and provides all necessary tools for the establishment of a small Herzliya at the invitation of Dr Mark Schwartz. This is
business. his recommendation:
Esheet itself is an example of business entrepreneurship. Since its inception, the
association runs a vintage-style thrift shop, operated exclusively by volunteers, serving a
need in the local community for good quality low-cost clothing and household goods. The
shop also functions as a spontaneous community center, where neighbours come over to
discuss needs and local high-school students volunteer as part of their community work
projects. The shop, which relies on donations of clothing and other items, is the major
source of funds for the business training. Further funds are raised through donations by
individuals and some philanthropic funds. Women taking courses in Esheet's programme
also volunteer at the shop as a means to finance their tuition through giving back to the
community. To date, Esheet has 580 graduate women, who founded 120 businesses.
Elaine’s involvement is mainly around coaching the CEO, attending Board Meetings,
preparing the annual budget, supporting the development of new opportunities and
assisting with projects as far as possible. Esheet is doing a great job and making a big
impact on the position of women in Israel.
BeyondBusiness Sustainability Report 2010
page 18
The environment – we’re protective
Beyond Business is committed to protecting the environment and maintaining
business activity which promotes sustainability awareness. In line with this
commitment, we:
maintain sustainable and efficient office practices, reduce waste and recycle After having reduced, recycled and reused all that we could
what we can : possibly RRR in our small firm, we purchased 12 tons of carbon
• we recycle 100% of office paper including newspapers and other printed offsets for planting trees – such an important project in Israel –
materials completely offsetting all our carbon emissions for the year 2010.
• we minimize use of plastic materials and recycle what we cannot reduce We believe we are the first consulting firm in Israel to become
• we print our business cards on recycled paper carbon neutral. And we are pleased to practice what we preach!
• we minimize our consumption of energy and water Here is the certificate of our carbon offset from Good Energy in
• we switch off computers at the end of the day Israel.
We promote awareness for environmental issues through providing knowledge
and assimilation of environmental values initiate research, learning and
publication of new matters related to the environmental issues that are less
well known in Israel.
This year, we reduced our carbon footprint - Elaine changed cars from an 1800
engine Chevrolet to a 1600 Hyundai, resulting in a 38% drop in carbon
emissions over total kilometers travelled in the second half of 2010. Also,
For details of our environmental impacts in response to all the GRI
Iceland's Eyjafjallajökull volcano saved us about half a ton of emissions as we
EN indicators, see our Environmental Performance Indicators on
canceled a planned flight to the UK. Hmm, can we take credit for that? Well,
page 26.
maybe not, but we did keep everything else to a minimum and emitted a total
of 11.42 tons during 2010.
BeyondBusiness Sustainability Report 2010 page 19
About this report
Our primary target for this report is our clients and potential clients.
We felt that we needed to walk the talk – we are the first to
encourage our clients to move towards GRI reporting, so we should,
after two years of activity, also bite the bullet. We felt it was
important for us to show that even small businesses have We welcome queries, feedback, comments,
responsibilities, that even small businesses can make the time to
report (even if half of this report was completed at 2 am), and also,
criticisms, questions, a nice chat over coffee or
that consulting firms are also businesses and are not exempt from VOIP, anything really. Please contact:
behaving responsibly and transparently. As GRI stakeholders, we felt
an obligation to support the GRI’s objectives and add our name to Elaine Cohen Liad Ortar
the reports list. We also want to win an award for our reporting.
Whilst our resources are limited and our impact modest, at least we
can fly the flag of transparency. We hope this will encourage other elainec@b-yond.biz liado@b-yond.biz
small and not so small consulting firms to report, and also other
SME’s in our home market and elsewhere. Office phone : +972-3-560-7030
Reporting C B A
C B A
Level + + +
Report on: 1.12.1 - Report on all criteria
G3 Profile
2.103.1 - 3.8, 3.10 - listed for Level C Same as requirement for
Disclosures
3.124.1 - 4.4 , 4.14 - plus:1.23.9, 3.134.5 - 4.13, Level B
4.15 4.16 - 4.17
1.1 Statement from the most senior decision-maker of the organization. Page 3 We even did this twice – as there are two senior decision makers.
1.2 Description of key impacts, risks, and opportunities. Page 12-14 What matters most.
2. Organizational Profile
2.1 Name of the organization. Page 1 That was easy enough!
2.2 Primary brands, products, and/or services. Page 5 Our approach to CSR.
Operational structure of the organization, including main divisions, operating companies, subsidiaries, and There is just us – one division, one operating company, no subsidiaries and no
2.3 joint ventures. This page
joint ventures. Sure makes for an easy report.
2.4 Location of organization's headquarters. Page 1 This is all the quarters, not just the headquarters
Number of countries where the organization operates, and names of countries with either major
2.5 operations or that are specifically relevant to the sustainability issues covered in the report. Page 1 Our operation in based only in Israel. For now
Private limited company, equal partnership 50:50 between Elaine Cohen and
2.6 Nature of ownership and legal form. Page 1
Liad Ortar
2.7 Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries). Page5 Main market, Israel. Other markets currently served: USA and Denmark.
2.8 Scale of the reporting organization. Page 5
2.9 Significant changes during the reporting period regarding size, structure, or ownership. This page No significant changes. .
We didn’t receive any awards. No-one gives awards to consultants. But our
2.10 Awards received in the reporting period. This page
clients won awards
3. Report Parameters
3.1 Reporting period (e.g., fiscal/calendar year) for information provided. This Page January 2009 – December 2010
3.2 Date of most recent previous report (if any). This page None. This is our first report.
3.3 Reporting cycle (annual, biennial, etc.) Page 20 Every two years.
3.4 Contact point for questions regarding the report or its contents. Page 20
3.5 Process for defining report content. Page 12
Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers).
3.6 See GRI Boundary Protocol for further guidance.
Page20 All that we do
State any specific limitations on the scope or boundary of the report (see completeness principle for
3.7 explanation of scope).
Page 20 No boundaries.
Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other
3.8 entities that can significantly affect comparability from period to period and/or between organizations.
This page We rent our offices in Ramat Gan.
Data measurement techniques and the bases of calculations, including assumptions and techniques
3.9 underlying estimations applied to the compilation of the Indicators and other information in the report. This page In the body of the text.
Explain any decisions not to apply, or to substantially diverge from, the GRI Indicator Protocols.
Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons
3.10 for such re-statement (e.g.,mergers/acquisitions, change of base years/periods, nature of business, This page None. This is a first report.
measurement methods).
Significant changes from previous reporting periods in the scope, boundary, or measurement methods
3.11 applied in the report.
This page None.
3.12 Table identifying the location of the Standard Disclosures in the report. This page You’re looking at it.
3.13 Policy and current practice with regard to seeking external assurance for the report. Page 22 None right now.
Our economic impacts are generation of revenues, employment of staff, paying taxes, engaging suppliers, and supporting the improved long-term economic performance of our clients
Economic through improved sustainability performance. Our Management approach is based on our intention to generate enough income to cover our costs and modest salaries, whilst investing as
much resource as we can to helping build sustainability awareness and practices. For further details , see page 13.
Environment Our environmental approach is described on page 19.
Labour Our approach to employment and labour rights is described on page 17.
Our business does not have any major direct impact on human rights, being a small consulting firm. However, a core part of the service we offer is in assisting companies in advancing human
Human Rights rights. We openly support the UN Global Compact principles and use every opportunity to drive engagement with these principles. In 2009, we participated in the UNGC Working Group
meetings on Human Rights in Istanbul, Turkey.
We make every effort to support our local community in many ways and the wider global community through advancing knowledge and engagement with sustainability. We believe it is
Social
important to strengthen our communities as strong communities are the basis for the development of strong business. Our community approach is described on page 18.
Product As we do not manufacture products, this is less relevant for our consulting business. However, we make best efforts to describe our services in enough detail so as to ensure clients know
Responsibility what they are ordering when they hire us to perform work for them.
LA3 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations. Page 17
LA5 Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements. Page 17
Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor
LA6 Page 17 We do not have a safety committee. Details of our approach are on page 17.
and advise on occupational health and safety programs.
LA7 Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region. Page 17
As an office-based business, we are not exposed to serious diseases or particular
health hazards, during the regular course of our work. We therefore do not
Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or
LA8 This page provide specific training regarding serious diseases. All employees are covered by
community members regarding serious diseases.
national health services which offer information regarding potential issues such as
influenza vaccinations.
LA9 Health and safety topics covered in formal agreements with trade unions. This Page We do not have union agreements.
LA10 Average hours of training per year per employee by employee category. Page 17
Programs for skills management and lifelong learning that support continued employability of employees and assist them in
LA11 Page 17
managing career endings.
LA12 Percentage of employees receiving regular performance and career development reviews. Page 17
Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group
LA13 Page 17
membership, and other indicators of diversity.
Percentage and total number of significant investment agreements that include human rights clauses or that have undergone
This Page We have no investments.
HR1 human rights screening.
HR2 Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken. This Page We do not screen our suppliers. Most are small businesses such as ourselves.
Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations,
This Page There are no aspects of human rights that are materially relevant to our business.
including the percentage of employees trained.
HR3
HR4 Total number of incidents of discrimination and actions taken. This Page There have been no incidents of discrimination.
Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk,
This Page There are no operations at significant risk.
HR5 and actions taken to support these rights.
Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination
This Page There are no operations at significant risk.
HR6 of child labor.
Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the
This Page There are no operations at significant risk.
HR7 elimination of forced or compulsory labor.
Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that
This Page We do not employ security personnel.
HR8 are relevant to operations.
HR9 Total number of incidents of violations involving rights of indigenous people and actions taken. This Page No violations.
Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on
SO1 Page 18 Community involvement.
communities, including entering, operating, and exiting.
SO2 Percentage and total number of business units analyzed for risks related to corruption. This Page None. We only have one unit.
None. We all know and work to our ethics policy which includes anti-
SO3 Percentage of employees trained in organization's anti-corruption policies and procedures. This Page
corruption, but we have not conducted specific training.
SO4 Actions taken in response to incidents of corruption. This Page No incidents were reported.
We are not engaged in party politics and take no position on party
political matters. We use our connections to lobby for improved
SO5 Public policy positions and participation in public policy development and lobbying. This Page
regulation on transparency where we can, and propose laws to drive
sustainable business practices.
SO6 Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country. This Page None.
SO7 Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes. This Page None.
Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and
SO8 This Page None.
regulations.
Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and
PR1 This Page This is not relevant for consulting services.
percentage of significant products and services categories subject to such procedures.
Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts
PR2 This Page There have been no incidents of non-compliance.
of products and services during their life cycle, by type of outcomes.
Type of product and service information required by procedures, and percentage of significant products and services We are not required to provide product and service information, other
PR3 This Page
subject to such information requirements. than the description of our services in our client offers.
Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service
PR4 This Page There have been no incidents of non-compliance.
information and labeling, by type of outcomes.
PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. Page 15
Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including
PR6 This Page We adhere to the Maala Ethics Code for CSR consultants.
advertising, promotion, and sponsorship.
Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications,
PR7 This Page No incidents of non-compliance.
including advertising, promotion, and sponsorship by type of outcomes.
PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. This Page No complaints.
Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of
PR9 This Page No fines.
products and services.