COMPREHENSIVE TECHNICAL REPORT

ON

STUDENTS INDUSTRIAL WORK EXPERIENCE SCHEME

(SIWES)

WRITTEN BY:

OMEIZA ALIYU OMEIZA

REG NO: 06283824
COMPUTER SCIENCE DEPARTMENT
FACULTY OF SCIENCES
UNIVERSITY OF ABUJA, ABUJA

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 DEDICATION
I humbly dedicate this report to GOD Almighty for seeing me through my industrial
work experience, and to my parents for their support and encouragement. Also to My
SIWES Coordinator, Supervisor, and the entire GLD and ISD crew for their full support
and of course NNPC as well for an experience well shared.

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 ACKNOWLEGEMENT

First and foremost, I want to acknowledge the Almighty; God that makes it possible for
me to successfully complete my SIWES placement in this reputable organisation
Also, I extend my profound gratitude to my dad (Col. MJA Omeiza) and uncle (Engr.
Austin O. Oniwon – GMD, NNPC) for assisting me in securing my placement at NNPC
Corporate Headquarters, Abuja.
I shouldn’t forget to mention my friends, superiors and colleagues in the office which
refers to no fewer than James Ogbodo (SIWES Coordinator), Aliyu Garba (GM, GLD),
Hauwa Isa, Kabiru Koko Rabiu, Ahmadu Isa, Sunday Okezie, Helen Ani, Kabiru Baba-
Manu, Bukky Olusuyi, Hanslyn, Deola, Jeymeelah, Ona Joan Iye, Gbenga, Peter, Kemi,
Abdul, Pearl Chibunam, Zainab, Nkem, Godwin, Cyprian, Ummi, and as you can
imagine the list just keep pouring out. Thanks again to you all.

And also extend to my wonderful institution UNIVERSITY OF ABUJA for giving me

this great opportunity. Friends and well wishers as well. I want to say a big THANK
YOU.

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 TABLE OF CONTENT
DEDICATION…………………………………………………………………………....…..1
ACKNOWLEDGEMENT ………………………………………………………………......2
TABLE OF CONTENT………………………………………………………………….…..3
INTRODUCTION…………………………………………………………………………....4
ABOUT SIWES...…………………………………………………………………………….4
ABOUT ITF……..…………………………………………………………………………....5

MY PLACE OF ATTACHMENT……….………………………………………………….6
SUMMARY ……………………….……………………….………………………………...22
CONCLUSION……………………….……………………….………………………..........22
RECOMMENDATION……………………….…………………………………....…..……23

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INTRODUCTION

ABOUT SIWES

Student Industrial Work Experience Scheme (SIWES) was established by ITF in 1973 to
solve the problem of lack of adequate practical skills preparatory for employment in
industries by Nigerian graduates of tertiary institutions.

The Scheme exposes students to industry based skills necessary for a smooth transition
from the classroom to the world of work. It affords students of tertiary institutions the
opportunity of being familiarized and exposed to the needed experience in handling
machinery and equipment which are usually not available in the educational institutions.

Participation in SIWES has become a necessary pre-condition for the award of Diploma
and Degree certificates in specific disciplines in most institutions of higher learning in
the country, in accordance with the education policy of government.

Operators - The ITF, the coordinating agencies (NUC, NCCE, NBTE), employers of
labor and the institutions.

Funding - The Federal Government of Nigeria

Beneficiaries - Undergraduate students of the following: Agriculture, Engineering,

Technology, Environmental, Science, Education, Medical Science, Pure and Applied
Sciences.

Duration - Four months for Polytechnics and Colleges of Education, and Six months for
the Universities.

Highlight Number of Participating Institutions:

Universities 59
Polytechnics 85
Colleges of Education 62
TOTAL 206
The number of students that participated in SIWES from Universities, Polytechnics and
Colleges of Education at the end of the 2007 fiscal year was 194, 890 (One hundred and
ninety four thousand, eight hundred and ninety).

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ABOUT ITF

Established in 1971, the Industrial Training Fund has operated consistently and
painstakingly within the context of its enabling laws, i.e. Decree 47 of 1971. The
objective for which the Fund was established has been pursued vigorously and
efficaciously. In the three decades of its existence, the ITF has not only raised training
consciousness in the economy, but has also helped in generating a corps of skilled
indigenous manpower which has been manning and managing various sectors of the
national economy.

As part of its responsibilities, the ITF provides Direct Training, Vocational and
Apprentice Training, Research and Consultancy Service, Reimbursement of up to 60%
Levy paid by employers of labor registered with it, and administers the Students
Industrial Work Experience Scheme (SIWES). It also provides human resource
development information and training technology service to industry and commerce to
enhance their manpower capacity and in-house training delivery effort.

The main thrust of ITF programs and services is to stimulate human performance,
improve productivity, and induce value-added production in industry and commerce.
Through its SIWES, Vocational and Apprentice Training Programs, the Fund also builds
capacity for graduates and youth self-employment, in the context of Small Scale
Industrialization, in the economy.

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MY PLACE OF ATTACHMENT

NIGERIAN NATIONAL PETROLEUM COOPERATION.

I did my SIWES in NNPC, HR (Human Resources) division, GLD (Group Learning
Department) department; precisely in LDL (Leadership Development and Learning); but
I was also given the opportunity to go on assignments with the ITD (Information
Technology Division) section; precisely the ISD (Information Service Department)
department which is the unit I learnt most my experiences relevant to my field of study.

NNPC is the Nigerian National Petroleum Corporation; established in April 1 1977,

under the statutory instrument Decree No.33 of same year by a merger of Nigerian
National Oil Corporation (NNOC) with its operational functions and the federal ministry
of mines and power with its regulatory responsibilities. This decree established NNPC, a
public organization that would, on behalf of the government provide interest in the
Nigeria Oil industry.

In addition to its exploration activities, the cooperation was given powers and
operational interests in refining, petrochemicals and product transportation as well as
marketing between 1978 and 1989. NNPC constructed refineries in Warri, Kaduna and
Port Harcourt and took over the 35,000-barell shell refinery established in Port Harcourt
in 1965.

NNPC VISION

NNPC will be a world-class oil and gas company driven by shared commitment to
excellence.

NNPC MISSION

NNPC is an integrated oil and gas company, engaged in adding value to the nation’s
Hydrocarbon resources for the benefits of Nigerians and other stakeholders.

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 NNPC MANAGEMENT CHART FOR GED, E&T

GMD NNPC

GED, Corporate
GED, Exploration Services GED, Engineering GED, Finance GED, Commercial GED, Refineries
& Production & Technology & Accounts & Investment & Petrochemicals

Group General
Group General Manager
Manager
Information Technology
Engineering &
Division (ITD)
Technical (E&T)
Division (E & T)

General Manager
Environmental & General Manager
Safety Department General Manager
Information Service
Telecoms Department
Department (ISD)

General Manager
Material
Management
Head Head Head Head Head
Department
IT Operations Strategy & Planning Service Support Networks Applications

General Manager
Technical
Services
Department Team Leader Team Leader Team Leader Team Leader Team Leader
1, 2 & 3 1&2 1&2 1&2 1&2
General Manager
Project
Department

System Helpdesk
General Manager Analyst Officers
Process
Department

Graduate Trainee Youth Corps SIWES

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GLD Organizational Structure

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LEADERSHIP DEVELOPMENT AND LEARNING (LDL)

When I got to NNPC an induction workshop was organized for students on SIWES
where we were told the rules and regulations of the organization after which our
documentations were verified for clarity purpose. I was taking round to see some offices
including that of the GM GLD, GM ISD, Manager Service Support, Lead procurement
and Deployment , Towerstorm, and finally at Manager LDL where I was attached for the
period of SIWES.

At LDL, we engage in basically the organization of leadership courses for Senior Staff.
These includes; COMDP (Chief Officers’ Management Development Programme),
SOTP (Senior Officers’ Training Programme), Overseas Courses, Educational
Assistance, and also activities pertaining to SIWES.

And finally for that week, I was thought on how to attend to people especially when
receiving telephone calls, when you go to their offices or when they come to you.

THE USE OF MICROSOFT OFFICE PACKAGES

During my stay in LDL I was opportune to learn some basic things using Microsoft
Word, Microsoft Excel, Microsoft Outlook, Office Communicator and Microsoft
PowerPoint and apply them into practical circumstances.

MICROSOFT WORD

In summary this is an application that comes with Microsoft Office package which is
basically used in creating Memos, Letters, and any form of official document to be used
in an office.

It contains numerous features which could be used in creating and designing the
document to taste while applying all the necessary specifications.

MICROSOFT EXCEL

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This is basically one of the software contained in the Microsoft Office package which is
used in the creation of tables, sorting of attributes and performing all kinds of
mathematical and logical formulas to get certain sets of results. In NNPC, it is also often
used as a mini-database as most of their information is stored in Excel sheets.

MICROSOFT OUTLOOK

This, to my understanding is basically a personalized online office where all forms of

transfers and notification can be placed and could be immediately viewed (by the staff to
which the Outlook is configured).

It could be used in sending copies of documents, memos, as well as reports. It could also
be used in sending mails as well as keeping check all the contacts, events and
information of the user. It aids the Office Communicator.

MICROSOFT OFFICE COMMUNICATOR

This is a package that works with the aid of the configuration done on the Outlook, to
enable communication by various staff currently connected to their Outlook. It also
provides features for Video Conference.

MICROSOFT POWERPOINT

This is basically a package that is used when a presentation is to be made (especially in

an event where many individuals would have to be presented with a small lecture or
insight into the topic at hand).

It usually provides all the necessary tools to enable the creation of an attractive and well-
structured presentation.

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INFORMATION TECHNOLOGY DIVISION

Information Technology Division (ITD) consists of Information System Department

(ISD) and Telecommunication department (Telecoms).

The ISD will continue to provide the corporation with effective Information and
Communication Technology (ICT) system through continuous upgrading of systems and
software.

The Telecoms Department is working towards developing a blue print for full
commercialization of spare capacity of NNPC’S telecommunication facilities pursuant
to revenue generation.

ITD Organizational Chart

ITD VISION

To utilize information technology to enable NNPC becomes a world class oil and gas
company.

ITD MISSION

To provide efficient and cost effective services that exceeds our customer expectation
for the benefit of NNPC.

ITD GOALS

 Provide efficient IT services to users

 Be proactive to our customers needs

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  Deploy reliable technology as soon as the needs arises

 Simplify user interface so that our customers do not require experts

knowledge to operate IT systems

CURRENT SERVICES

 IT helpdesk and user training

 OS/Application deployment

 Network application deployment and support

 Internal/email/services

 Telecommunication services

ITD CUSTOMER

 All IT services user

 Remote user

 Network application user

 Telecommunication user

TOWERSTORM

Also, at Towerstorm I was advised to visit often for the period of SIWES in order to
learn technical things being carried out in the towers.

In Towerstorm, computer systems; desktop, laptop, notebook are being, tagged,

configured and deployed to users. It is where the main jobs are been done.

In Towerstorm I was given a little lecture on what computer was all about and was
further shown some commonly used computer components, and I learnt that computer is
a machine that manipulates data according to a set of instructions. Then the computer

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components that I was shown are: keyboard, mouse, monitor, system unit, hard disk
drive, flash hard drive, all kinds of cables that are used there, external disk drive etc.

The major activities done in Towerstorm are;

• Receiving devices to store

• Device tagging

• BIOS tagging

• Configuration of computer systems

• Application installation and customization

• Maintenance and troubleshooting of computer systems and printers

• Deployment process

• Retrieval of old systems

• Installing/Configuring Printers

Device Tagging

The company has various departments and every department and sometimes individuals
also buy their own devices. So the only way of identifying which of the systems and
devices in the towers belongs to the Information Technology Division (ITD) is by
placing tags on them. The department usually prints their own tags and places them on
every computer systems and devices purchased by the department. Some of the devices
and computer systems that are tagged by the department are desktop systems, laptops,
Monitors, UPS, Printers, Network Photocopiers and Scanners.

There is also a particular pattern which system units and monitors are tagged in ITD.
The tag on the system unit usually correspond to the ones on the monitor with the
system unit usually the one preceding the monitor i.e. if the tag number of a system unit
is ITD – 1005050, the corresponding monitor will be ITD – 1005051. This is usually
done in order to easily keep records of all the desktops and monitors belonging to
Information Technology Division (ITD).

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BIOS Tagging

Also, desktop systems and laptops are also BIOS tagged. This is also to make sure that
the systems (laptops and desktops) solely belong to the department.

Steps to BIOS Tagging Computer Systems

 Power on the system

 Press F10 to enter BIOS settings

 Go to security tab

 Under system ID, U will see a “Enter Ownership Tag”

 Enter the name you want to put in the space provided e.g. NNPC ITD
DEVICE-1005050

 Press F10 to save changes and exit.

Configuration of Systems

System configuration is the process of setting up your hardware devices and assigning
resources to them so that they work together without problems. A properly-configured
system will allow you to avoid nasty resource conflict problems, and make it easier for
you to upgrade your system with new equipment in the future. An improperly-
configured system will lead to strange errors and problems, and make upgrading a
nightmare.

Steps in Setting-Up Systems

 Power on your system

 On set up window, choose country or region, time and currency, and

keyboard layout.

 Click next

 Accept the license terms required to use your computer

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  Click next again

 Enter user name and password, then choose a default picture for user
account

 Enter computer name e.g. office-pc or user-pc

 Click next, and click on ask me again if any message come up

 Here set time and date with the time zone

 Finally click on start.

After configuration of a system, you can now allow the window to check the
performance of the system and prepare the desktop. At this juncture, you can install and
download any necessary applications you wish to use in your system.

Upgrading windows xp to windows vista

It is the same step taken when configuring Systems; the difference is that after the
configuration of a Windows XP system, the following are done:

 Insert the OS CD for Windows Vista

 Restart the computer

 When prompted to boot from the CD, hit any key on the keyboard

 Wait for the windows setup to prompt you to insert the restore plus CD for
Windows Vista and press Enter

 You will be prompted to re-insert the OS CD and press Enter

 Then as usual follow all instructions and you will have your Windows XP
upgraded to Vista

 After that install the drivers and applications that are necessary to help the
user work conveniently.

Activating windows

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Activating windows is necessary for Microsoft to know it’s a genuine OS, it also aid for
updating any OS you might need to update.

To activate windows

 Click on the start button

 Right Click on my computer

 Select properties

 Click on activate windows

 Follow all instructions including the EULA agreement

 You will need to type the product key of the computer you are activating
and it is always at the top of the system unit

 After that you will be required to wait for some minutes so that windows
can be activated.

Host naming

The term 'Hostname' refers to the name given to a particular machine that is part of a
computer network. The machine can be a simple computer, a network server, a network
printer, a fax machine or copier, a modem, a network storage device or any other
electronic device connected to a network. Each of these machines can be assigned a
unique hostname by which they are identified in the network.

Steps in Host-naming A Computer (PC)

 Right click on my computer on the popup menu select properties

 On the system properties window, select computer name

 Click on change and then click on computer name

 Type the name e.g.HQA1103IS3348D

HQ = (Corporate Headquarter CHQ)

A = Block (of the Staff that has the system i.e. A, B, C or D)

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 11 = Floor number (e.g. BM, MZ, SF, 01… 11.)

03 = Room Number (01, 02… 10…)

IS = Department (ISD)

3348 = ITD tag number (Number given to a system)

D = Desktop (or L if it is a Laptop)

 After these, you click on apply and ok.

Connecting NNPC Computers to domain

A domain is a collection of computers on a network with common rules and procedures

that are administered as a unit. Each domain has a unique name (e.g.
chq.nnpcgroup.local). Typically, domains are used for workplace networks.

Steps to Joining a Computer System to the Domain

To connect your computer to a domain, you'll need to know the name of the domain and
have a valid user account on the domain.
 Right Click on My Computer and Click Properties
 Under Computer name, domain, and workgroup settings, click Change
settings. If you are prompted for an administrator password or
confirmation, type the password and provide confirmation.
 Click the Computer Name tab, and then click Change. Alternatively, click
Network ID to use to join to Domain or Workgroup wizard to automate the
process of connecting to a domain and creating a domain user account on
your computer.
 Under Member of, click Domain.

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  Type the name of the domain that you want to join, and then click OK.
You will be asked to type your user name and password for the domain.
Once you are successfully joined to the domain, you will be prompted to
restart your computer. You must restart your computer before the changes take
effect.
Note: If your computer was a member of a workgroup before you joined the
domain, it will be removed from the workgroup.
Software Installation

During the course of my Industrial Work Experience, I had the opportunity to install
Microsoft Windows operating systems like Vista, There are different software that we
install and they are being installed in different ways. Some are installed directly from the
manufacturer’s CD, while some are installed over the server on the network, while some
are also installed from Towerstorm hard drive.

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The applications that are installed directly from the manufacturer’s CD include the
Microsoft Windows operating systems like Microsoft Windows Vista, Printer drivers,
etc. Most of these applications are installed almost the same way. All that is needed is to
insert the CD of the software you want to install and follow the instructions on the
screen to complete the Setup.

Installing Applications over the Server on the Network

The application that is mostly installed over the server on the network is usually the
Company’s antivirus program, Microsoft Office, Adobe reader, WinZip, various
computer system drivers, etc.(which most of the time is available on the towerstorm
hard disk). For example, let us take the company’s antivirus as a case study. The
following steps are taken to install the antivirus the company uses over the server on the
network:

 Click start button (for vista )

 Enter the address of the server where the antivirus is. (This is in this case,
\\10.0.48.25.

 Enter the Username and password of an administrator that is used to get

into the server.

 Locate the setup of the antivirus. (Which is \\10.0.48.25\shared

folder\departmental files\ITD\SAP\CLT.INST.WIN32\Setup).

 Run setup.

 Follow the on-screen instructions to complete setup.

 Restart the system as prompted by the end of the installation.

With the same steps, you install all other software needed by the staff of the
organization.

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Installation of Printers

 Install the printer drive (CD)

 Follow all instructions correctly by clicking next

 After the installation, go to control panel and click on printers

 Go to the printer you installed and right click on it to set as default

 Still when right clicked, go to properties and print the test page to make
sure that the printer is well installed

Troubleshooting of Computer Systems

Troubleshooting is the process of determining the cause of, and ultimately the solution
to, a problem. Troubleshooting is a form of problem solving most often applied to repair
of failed products or processes. It is a logical, systematic search for the source of a
problem so that it can be solved, and so the product or process can be made operational
again. Troubleshooting is needed to develop and maintain complex systems where the
symptoms of a problem can have many possible causes. By applying a logical,
consistent method to the troubleshooting process, you make your job easier and shorten
the time it takes to discover the root of a problem.

Acquire information about the problem by questioning the user and identifying any
changes the user has made to the computer lately: In acquiring the information, you will
find out that sometimes the user have been facing one problem or the other. Sometimes,
some can complain that their system is very slow. Some also, will complain that they
can’t connect to the internet, also some it is their printers that can’t print and some
others it is a problem with the applications they are working with.

All that is needed is to check the machine whichever it is and try to provide a solution.

RE-IMAGING

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This refers to the use of saved image to replace the current OS and all data, but it can
loosely be referred to as formatting the drive and starting over. It is also done to reset the
drive back to the original specification, and this is done with the use of Norton ghost CD

Steps to re- image

 Restart the computer

 Insert the windows XP installation CD into your computer’s disc drive
 When prompted to boot from the CD, hit any key on the keyboard
 Wait for the windows setup program to finish loading all systems files and
then press the Enter key.
 Press the F8 key to accept the windows license Agreement
 Select the hard drive partition that you want to re-image. In most case this
partition will be labeled as the ‘C’ drive
 Press Enter key to select the highlighted partition for the re-imaging process
 Follow the instructions to set up.

DEPLOYMENT PROCESS
As we all know, we are moving into an age where computer systems and electronic
devices are used in almost every organization round the world. And every day the
organization and its staff also employ more staff / employees to work in the
organization, which has led to the high demand of computer systems and electronic
devices. So is the case also in the Nigerian National Petroleum Corporation (NNPC).
Staff leaves and also the organization employs more staff every day. In the Nigerian
National Petroleum Corporation (NNPC) there is a high demand of computer systems
everyday and those demands have to be met by my own unit which makes us busy
almost everyday. Everyday we deploy computer systems, UPS, printers, fly book, etc.
We also give customized mouse and mouse pads to users all over the Towers.

All these systems and devices are not usually deployed without following the due
process in deploying them. Allocations forms are usually provided by the department to
take records of every system and devices that are deployed. The name and model of the
device is usually on the form and also the staff is to fill his or her required information

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on the form and also sign that the device works properly after installation. Then the form
is taken back to Towerstorm so that entries can be made electronically before been put
in a file and sent to archive

REPLACING / RETRIEVING OLD SYSTEMS AND DEVICES

During my Industrial Work Experience in (NNPC), I had the opportunity to know how
and the procedures to retrieve old computer systems in a large organization.

Overtime, new technology comes in and some of our appliances and equipment usually
go out of date thereby calling for a replacement of those appliances.

Sometimes, there are situations whereby we have damaged systems or devices and there
is no way of reviving them, in those cases, we usually retrieve those old or damaged
ones and replace them with new ones and of course ones with a better technology. There
are also procedures that are followed when retrieving or replacing systems. Retrieval
forms are usually filled by the user who the device is retrieved from. The User’s
information and the type of device retrieved are usually to be filled on the form.

SOME DOCUMENTS USED IN NNPC

Some of the documents we use in our establishment are as followed;

ITD inventory/asset verification form: These is for taken note of systems in each
block of the company, here you take down the room number, description, model of the
system, ITD tag no, serial no, Parts No. and the recommendation.

ITD device allocation form: It is for deploying systems from our unit to user`s. In the
allocation form, the note of software installation and configuration are been taken down.

ITD device deployment check list (image): It is to make sure that all the necessary
information and configuration are in the system that is to be deployed.

ITD device retrieval form: It is for retrieving of old systems.

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SUMMARY

The Industrial Work Experience Scheme (SIWES) is a practical oriented scheme

designed to improve scientific and technological skills and ideas into students in order to
acquire the practical experience of the theoretical knowledge gained in the classroom.
This programmer has helped to establish a relationship between the educational sector
and the industrial sector. The knowledge gained as contained in this report ranges from
paper-work, maintenance, imaging, printer and system troubleshooting, application
installation and deployment process etc.

CONCLUSION

I can say that my SIWES with the Nigerian National Petroleum Corporation (NNPC)
has thought me a lot of things, some of which include improving my general relation and
interaction with people, improve my knowledge on what life is like outside school and
the learning environment that is by helping me know what it is like to work in a very
large organization, how things are done around there, what are the likely things to expect
after school when working and also what it is like to do your job right and to do it at the
right time in order to avoid any form of lagging and consequent query whatsoever.

The SIWES has also helped me improve in my course of study through the various
activities I undertook during the period. These activities include imaging of computer
systems, deployment and retrieval of computer systems and other electronic devices like
UPS, printers, and also troubleshooting of computer systems (desktops and laptops),
printers, scanners and sometimes UPS. I got to know how to tag the different devices
used in large organizations (like NNPC). I installed various applications into systems
and few laptops, I also got the opportunity to troubleshoot some network and internet
problems.

At this juncture, I wish to sincerely express my appreciation to the SIWES unit and
entire staff and management of UNIVERSITY OF ABUJA and Nigerian National
Petroleum Corporation (NNPC), for the opportunity given to me to undergo this SIWES
for three months, I am indeed very grateful.

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Also, I wish to state that SIWES is one of the best things that can ever happen to a
science student in any Nigerian tertiary institution with respect to applying the
knowledge acquired to his/her future career.

RECOMMENDATION

Based on the experienced gained so far and the short comings encountered, the
following recommendations has been put forward.

 The management should extend the period of SIWES to ensure proper training
because the time period was short

 The management should encourage proper training because some students are
faced with financial problem because of the proximity and cost of
transportation

 Most times the GGM’s and other top managers do not encourage students on
IT attend to them because they feel the staff could do it better, thereby limiting
us.

 Students should be encouraged to choose a place of training whose activities is

related to their course of study

REFERENCE

www.itf-nigeria.com/siwes

www.nnpcgroup.com

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