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XYZ UNIT
This Business Continuity Plan (BCP) will be activated by the BCP Team Leader, as identified in the
W a y n e C o n e T a r a Y o u n g P a t t i R e is b u r g D o n S m it h T e r e s a W a t s o n
O p e r plan,
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i s t i c s instructions
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i n g the Operations
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m Emergency
m u n i c a t Management
io n s
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When an
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L e Ta e d me r
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Operations Manager for the duration of the emergency. All ad hoc requests for decisions, assistance
with facilities, acquiring outside services, etc. will be directed by the BCP Team Leader to the EMT
through the Operations Manager.
It will be the BCP Team Leader’s responsibility to contact all team members or their alternates and
ensure that they convene at the Emergency Operations Centre as defined in this plan.
The BCP Team Leader will be responsible for the successful implementation of this plan.
Emergency Operations Centre
Primary Site
In the event that the XYZ UNIT is not accessible, the Business Continuity Teams will meet in the
conference room at ABC Company Limited’s head office facility in Hamilton. The address of this
facility is:
Directions: from the Mississauga area, take the QEW west to Burlington. In Burlington, at the
QEW/403 junction, take Highway 403 West to the Main Street East exit. Follow
Main Street east to the Hamilton Convention Centre. Underground parking is
available at the convention centre. Exit the parking garage onto King Street and walk
east to the Head Office facility.
Alternate Site
No official EOC alternate site has been defined at this time. If during an emergency, the primary site
defined above is not available, the Emergency Management Team will inform all relevant BCP teams as
to the location and contact numbers of the EOC when initial contact is made.
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XYZ UNIT
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Scope and Objectives
This plan covers a limited number of scenarios under which Business Continuity Plans would be
implemented. They are as follows:
As determined by the Business Impact Analysis (see document A645-3), the following business
functions are addressed by this plan.
1. Order Entry
2. Order Fulfillment
3. Stock Replenishment
FUNCTION – Order Fulfillment
The XYZ UNIT warehouse picks and ships stock from a computer printed pick list. When the
order has been shipped, the final quantities are entered into the local computer system. Each
evening shipped order information is transmitted to the Head Office system for billing or back
ordering purposes.
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XYZ UNIT
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Order Fulfillment - Business Continuity Plan (BCP) Team
Team Leader First Alternate
Rob Benson
Address: 77 Windemere Ave, Etobicoke, ON
Contacts:
Office Tel: Ext: 8595
Home Tel: (905) 555-3443
Cell Phone: 555-3980
Personal E-Mail: dan_smith@hotmail.com
ORDER FULFILLMENT
Scenario 1 - No Access to Main Warehouse, Backup Site Available
Recovery Procedure
The recovery procedure consists of implementing a manual procedure at a third party warehouse
to pick, ship and bill orders until computer systems are available. When computer systems are
available, picking, shipping and billing input will continue at the third party warehouse location
until the XYZ UNIT facility is again available.
This plan is based on the fact that 80% of our revenues are generated by 20% of our products.
The products that make up this 20% are stored as safety stock in an ACME Warehousing Ltd.
facility located in Mississauga.
During an incident our RTO is 4 hours after an emergency is declared. We will operate at an
80% revenue level until full access to our main warehousing facility is restored.
Recovery Location
From QEW:
North on Highway 10 to Matheson Blvd.
Turn left on Matheson – facility is on the left hand side, 1.4 kms from Highway
10.
This plan is dependent upon Acme Warehousing Ltd. having the designated backup warehouse
available during the time that our facility is inaccessible. We are currently using this facility for
safety stock for the products that constitute 80% of our revenue stream.
This plan is dependent on the Head Office computer system being able to run the order entry and
billing functions no later than 5 days after a disaster has been declared.
Other Considerations
If the Acme site is out of operation because of some wide scale disaster, we will revert to the
BCP scenario that takes this into account.
ORDER FULFILLMENT
Scenario 1 - No Access to Main Warehouse, Backup Site Available
Step 1 – Contact Business Continuity team members and arrange for a meeting.
Step 2 – Business Continuity team meets and reviews plan.
Step 3 – Contact backup warehouse.
Step 4 – Contact warehouse staff and set up information meeting.
Step 5 – Review staffing requirements.
Step 6 – Meet with warehouse staff and inform of situation.
Step 7 – Visit backup warehouse and ensure FAX and telephone equipment is working.
Step 8 – Contact shipping companies and inform them of new pickup and drop-off
location.
Step 9 – Contact purchasing and stop delivery of identified products.
Step 10 – Contact sales to instruct customers of situation.
Step 11 – Meet with warehouse staff and review operating procedure.
Step 12 – Run a test order through the system.
Step 14 – Order additional shipping supplies.
Step 15 – Contact IT and determine when computer services will be restored.
Step 16 – Arrange for implementation of warehouse PC and printer.
Business Continuity Plan Page 11
XYZ UNIT
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ORDER FULFILLMENT
Scenario 1 - No Access to Main Warehouse, Backup Site Available
Contact team members (see BCP Team page for contact numbers) or their alternates and arrange a
meeting time at the EOC.
Equipment/Office Supplies:
Meet with BCP team members and assess the situation. Review the plan and determine whether or not
all steps need to be taken. Based on the situation, do other steps need to be implemented. If so,
document and assign responsibility. Prepare an implementation plan and submit to the Operations
Manager of the EMT.
People/Services:
Contact the backup warehouse and inform them that we are invoking our Business Continuity Plan.
Arrange a time for an on site visit.
Facilities:
Contact all warehouse staff and invite them to a situation status meeting. Unless otherwise determined
by the Business Continuity Team, this meeting will occur at the EOC.
Vital Records:
Equipment/Office Supplies:
Review warehouse staffing requirements based on the BCP. Our agreement with ACME states that their
current staff will assist in order picking. We will provide a manager, quality control, shipping, and
administrative personnel. Set up shift schedules and determine whether any of our employees are
considered redundant. Be prepared to inform redundant employees of their status until full operations
are resumed.
Meet with the warehouse staff and review the situation. Inform them of the immediate plans, shift
schedules and assigned duties. Review redundancy policy if applicable.
Do an on site inspection of the backup warehouse facility. Ensure that all required equipment (see table
below) is present and in working order. Ensure all required support supplies (see table below) are
present.
Equipment/Office Supplies:
Contact shipping companies (see table below) and advise them of the new pickup and delivery location.
If new schedules are required, advise accordingly.
People/Services: