Broadband Internet

User Manual

Version 2.0

Powered by WiMAX Technology

Thank you for choosing Dialog for your broadband connection.
Dialog is proud to bring you broadband internet connectivity
through truly world class Wi-Max technology. Our services are
delivered through high quality network equipment certified by
the Wi-Max forum.

Enjoy very very fast internet and hassle free connectivity to

internet at all times. Be ahead on the information super-highway.
Congratulations!

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Table of Contents

Subscriber benefit..................................................................................................4
Product overview ..................................................................................................4
Package details .....................................................................................................5
Product features ...................................................................................................5
System requirements ............................................................................................6
Configurations ......................................................................................................7
Connecting PC/Router to Dialog WIMAX CPE....................................................7
Setting up the WIMAX connection on a Windows XP installed PC without a
router................................................................................................................8
Setting up the WIMAX connection with a router.............................................11
Instructions for router configuration..........................................................11
Configuring the TCP/IP on Windows XP installed PCs.................................12
Configuring your email client..........................................................................15
Accessing the Webmail client.........................................................................18
Web Space......................................................................................................19
Sub domain...............................................................................................19
Uploading your website.............................................................................19
Basic troubleshooting..........................................................................................20
Internet connection is not working.................................................................20
Internet browsing speed is slow.....................................................................20
Forgot the password.......................................................................................20
Internet is working but cannot send and receive emails................................21
Contact us............................................................................................................22

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Subscriber benefit

High speed Broadband internet access with unlimited usage.

As WiMAX CPE provides Ethernet interface (10/100 BaseT), direct connection
can be provided to PC’s Network Interface Card without an additional
Broadband modem/router. Using a broadband router with a WAN Ethernet port,
the connection can be shared among more than one computer.
A Copper wire telephone line is not necessary, as this product is delivered
through a wireless technology called WiMAX.
In addition to Broadband internet connectivity, email boxes and web space are
provided as in-built services of the product.
Small and medium enterprise customers have the ability to run in-house
mail/web server with the static IP option.

Product overview

This product offers asymmetric broadband internet access, delivered through

WiMAX technology by providing an Ethernet interface to the customer end.
Connection to the internet is established using PPPoE (Point-to-Point Protocol
over Ethernet).In addition to this main service, there are predefined optional
services such as email boxes and web space which are available to cater to the
customer requirements. This product is available in four variants, namely
HomeNet/HomeNet Plus/OfficeNet and OfficeNet Plus.

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Package details

Package Name HomeNet HomeNet OfficeNet OfficeNet

Plus Plus
Down link Down link -1Mbps Down link Down link
Services in-built -512kbps Up link – 256kbps -2Mbps -4Mbps
Up link – 128kbps Dynamic IP Up link – Up link – 1Mbps
Dynamic IP 02 email boxes 512kbps Static IP
01 email box Dynamic IP 10 email boxes
05 email boxes Web space
Web space
Optional Services:
(at an additional
monthly rental)
Web space √ √ Χ Χ
Extra 01 email box √ √ √ √
Extra 05 email √ √ √ √
boxes
Extra 10 email √ √ √ √
boxes
Static IP option Χ Χ √ Χ
DNS Hosting Χ Χ √ √

Product features
Link Speed
Maximum link speeds supported are shown. The Customer has the ability to
select the appropriate package for his internet requirement.

IP Address
Dynamic IP is provided by default for all the packages except OfficeNet Plus for
which static IP is provided by default. The Static IP option is provided as an
optional service for OfficeNet. The Static IP option is useful for customers who
need to run mail server/web server or any other application server within the
LAN that needs accessibility through the internet.

Email Boxes
Email boxes are provided with the spam and virus protection. The size of an
Email box is 10MB and provided in the format of <username>@dialoget.lk.
End users can access their email boxes using web mail and any email client that
supports POP3 and SMTP.

Web Space
A web space of 10MB is provided based on a sub domain of dialognet.lk and the
customer’s web address is in the format of www.<name>.dialognet.lk.
Supported technologies – HTML,PHP
Customers can use a FTP client to upload the files to his web space

DNS Hosting

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This is available as an optional service for OfficeNet and OfficeNet Plus and an
additional fixed monthly rental is charged irrespective of the number of domains
hosted.

System Requirements
Operating Systems and applications:-

• Windows XP

• Windows 2003 server

• Windows Vista

• Internet Explorer 6 or higher version

• Mozilla Fire Fox 2 or higher version

Hardware:-

• Intel Pentium IV 2 GHz

• 512MB RAM or greater

• Hard Disk capacity 40GB

• Ethernet LAN Card (10/100BaseT) with TCP/IP support

• Broadband SOHO router with PPPoE support (If sharing with multiple PCs)

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Configurations
Connecting PC/Router to Dialog WIMAX CPE.

The LAN Ethernet interface on your PC/Router should connect to the

WIMAX CPE (RJ45) using a patch cord. Once this is done the, LEDs (known
as the Link Integrity LEDs) on your LAN Ethernet interface (normally at the
back of your PC/Router) would start to glow, indicating that the LAN
connectivity is up.

RJ45 Connector

RJ45 Ethernet Interface

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Setting up the WIMAX connection on a Windows XP
installed PC without a router.

Connectivity Diagram

 From the “Start” menu, select “Control Panel”. Double Click on

“Network Connections”.

 Select “File” menu and click “New Connection”. Then “New

connection wizard” will appear.

 Click “Next”, select “Connect to the internet” and click

“Next”. Select “Set up my connection manually” and click
“Next”. Select “Connect using a broadband connection that
requires a user name and password” and click “Next”.

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Type “Dialog Broadband” for the ISP name and click “Next”.

Type your given user name (<user_name>@dialognet.lk) and

password as mentioned below and click “Next”.

Select “Add a shortcut to this connection to my desktop”

and click “Finish”.

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 Right-click on the created “Dialog Broadband” Icon and then
click “Properties”.

 To get connected to the internet, double click the created icon on

the desktop and click “Connect”.

 To check the assigned IP address, double click the created icon

on the desktop and click “Details” tab.

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Setting up the WIMAX connection with a router.

Connectivity Diagram

Instructions for router configuration

• Routing Type : PPPoE

• Given user Name (<user_name>@dialognet.lk) and
password.
• Enable NAT (Network Address Translation) on the router.
• Enable or disable DHCP as you required.

Note:-
To check the assigned IP address, login to the router interface
and check the status.

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Configuring the TCP/IP on Windows XP installed PCs.

 From the “Start” menu, select “Control Panel”. Double Click on

“Network Connections”.

 Right-click on the “Local Area Connection” Icon and then click

“Properties”.

 In the General tab, select “Internet Protocol (TCP/IP)”, and

then click “Properties”.

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 If you are running DHCP on the router:

• Under General tab, select the “Obtain an IP address

automatically” and “Obtain DNS Server address
automatically” options as shown in the screen below.

• Press OK to save and exit. This completes the setting and

you are ready to access the Internet.

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 If you are not running DHCP on the router:

• Under General tab, select the “Use the following IP

address:” and specify the IP address, Subnet mask and
the Default gateway which you are given.
Note:
Assign the router’s LAN Ethernet IP address as the
gateway.

• Select “Use the following DNS Server addresses:” and

specify the Preferred and Alternate DNS server
addresses as shown in the screen given below.

DNS Servers

Preferred DNS : 123.231.0.167

Alternate DNS : 123.231.0.181

• Press OK to save and exit.

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Configuring your email client

For configuring email client such as Outlook Express, configure the

following settings in your email client.

 Open the Outlook Express client and click on “Tools”, then click
on “Accounts”, this will open the “Internet Accounts”
window.

 In the “Internet Accounts” window click on the “Mail” tab and

then click on “Add” button and click on “Mail” option.

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 The “Internet Connection Wizard” will help you configure your email
account. Through the “Email Server Names” window prompt enter
the Incoming mail POP3 server address and Outgoing mail SMTP server
address, as given below.

POP3 Server : pop3.dialognet.lk

SMTP Server : smtp.dialognet.lk

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 Click “Next” and specify your email user name and password.

 Click “Next” and “Finish”, then “pop3.dialognet.lk” will be

displayed on “Mail” tab.

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Accessing the Webmail client

Follow the instructions given below to access e-mail from anywhere

via the internet using a web browser.

 Open your web browser and follow the URL

http://mail.dialognet.lk

 Type you username and the password. Click “Login”.

Note:-
Enter your email address as the username.
Use dialognet as the default password.

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Web Space

Sub domain
Your sub domain is created according to the name given by
you in the following format.
www.<name>.dialognet.lk

Example:-

www.damian.dialognet.lk

Uploading your website

You can upload your website to your web partition created on
the server, using a FTP client such as WS FTP, FileZilla etc.
FTP server name : - www.<name>.dialognet.lk
FTP Login name :- Login name is your
account number.

Example:-
Domain name :- www.damian.dialognet.lk
FTP Login name :- 297100001
FTP Password :- FTP password is initially set as
your
login password.

Accessing your web site.

Once you have uploaded your web site via FTP successfully,
you ready to access your web site.
 Open your internet browser and enter the URL as follows.

http://www.<name>.dialognet.lk

Example:-
http://www.damian.dialognet.lk

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Basic troubleshooting
Internet connection is not working
 Check the power LED on your computer, WIMAX CPE and the
router.
 Check if the router/WIMAX CPE cables are connected properly to
your PC. (Refer the network diagrams in page 8 and 11.)
 Check the link integrity LED at the PC Ethernet Port. If it is
glowing, it is OK.
 Check if the PC Ethernet Port is enabled.
 Double click on Network Connections on the Control Panel.
Double click on the local area connection/Broadband connection
and check the parameters on the properties. (Refer the sections
on page 8 to 14.)

If you are still not able to browse, please call our 24 hour Technical
Assistant Center.

Internet browsing speed is slow

If you feel that the speed you are experiencing is lower than what
you have selected, check the following:-

 Is your PC meeting the recommended requirements?

 Is your PC performing some heavy-duty activity like backup, virus
scan etc?
 Is there sufficient Hard disk space?
 Is the Temporary Internet File folder size too big?
 Check the bandwidth usage of the other computers on the LAN if
you are sharing the internet.

If none of these seems to be the problem, contact Technical

Assistant Center.

Forgot the password

 If you forget your access or email passwords please contact the
Technical Assistant Center.

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 Internet is working but cannot send and receive
emails.
 Please check your email client’s setting to verify whether it’s
properly configured according to the section on page 15 to 17.

 If everything is OK please do the following to check the mail

server availability.

• Click Start > Run, type cmd and click OK. The command
prompt will appear.
• To check whether the pop3 service is up, type telnet
pop3.dialognet.lk 110 and press enter.

If the pop3 service is up you’ll get the following screen.

• To check whether the SMTP service is up, type telnet

smtp.dialognet.lk 25 and press enter.

If the SMTP service is up you’ll get the following screen.

If none of these seems to be the problem, contact Technical

Assistant Center.

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Contact us
Customer Service

Hotline: 011 7 100 100 VIP Hotline: 011 7 100 200

Email: service@dialog.lk, cs_cmu@dialog.lk , dialog@dialog.lk

Billing

Hotline: + 94 11 7 100 100 Billing Fax: + 94 11 2678697 Billing email:

bill@dialog.lk
General Office

Dialog Broadband Networks (Pvt) Ltd (PV 261)

No. 57, Dharmapla Mawatha, Colombo 03.
Sri Lanka
Tel: +94 11 7 100 100
Fax: + 94 11 7 100 703
www.dialogbroadband.com

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