iPass Remote Access

Reference Guide

Your Guide to Remote Access Connectivity

Version 2.0
Requirements SecurID New Pin Mode
If you have never used your SecurID token or your token has
been reset, use the following procedure to create a new, unique
Service Description
PIN.
iPass is designed to allow Lilly users with access to the Internet to
securely connect to our corporate network from any location.
1. Use the iPass connection process to login to Lilly. New
Connecting to Lilly with iPass is a two-step process:
PIN Mode begins after the initial connection to the Internet
Step 1- iPass makes a connection to the Internet by taking
has taken place and you are preparing to use the Cisco
advantage of the thousands of access points around the world.
VPN and your SecurID.
Step 2- Once a connection is made, the Cisco VPN client creates a
secure link or “tunnel” to the Lilly corporate network, allowing the
2. In the Cisco VPN User Authentication dialog box, type
remote user to access corporate resources like Lotus Notes and
your System ID in the USERNAME field. In the
MyElvis directly over the Internet.
PASSCODE field, type only the tokencode (no pin)
currently displayed on your SecurID token. Click OK.
iPass ESSENTIALS
(1)Hardware and Software
• Lilly business computer
• Remote access software – iPassConnect and Cisco VPN. Enter your System ID
(2)Security Requirements
• SecurID card and remote access account – If you do not
have a SecurID card, contact your local helpdesk.
• Lilly Global ID (example: 24567) and System ID (example:
eb12345)
Enter ONLY the six digits from your
(3)Access Method Components SecurID toke in the Passcode field.
Dial-up Requirements: 3. When prompted, type a 4-8 character PIN in both fields
• A working analog phone line and modem and click OK.
Home Broadband Requirements
• A broadband modem, such as DSL or Cable modem:
• An active broadband connection
Wireless Broadband Requirements:
• A properly installed Lilly supported wireless adaptor
• A wireless Ethernet card
• Significant wireless signal strength
Wired Broadband Requirements:
• An active broadband connection with the Ethernet Create your own PIN.
cable connected to your computer. Do not use “1111”

First Time Only Entry
First time iPASS Only / Internet Credentials Entry: If you have
never used iPass on this PC, in the Login information dialog box,
type your Lilly Global ID in the Username and in the Password field,
click Save Password. Click OK.
4. Once your new pin is accepted, wait for the next SecurID
tokencode to appear, then enter your Passcode
(PIN+Tokencode) to continue the iPass connection
process.

Enter your System ID

Enter your Global ID in

both the Username and
Password fields

After the tokencode has changed,

enter your PIN followed by the six
Check this box digits from your SecurID token

Click the drop-down and

select your home country

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Wireless (with iPass)
Example: Starbucks

1 Logoff or restart your computer

2 At the WELCOME TO WINDOWS screen, press

Ctrl+Alt+Delete

3 At LOGON USING IPASS CONNECT prompt, click Yes.

The iPASS SPLASH screen will appear while the iPass
software opens. This may require 45 to 90 seconds.
4 In the PHONEBOOK partition, you could see a listing for
available wireless networks which will be labeled
“Available Wireless Networks”. Select the iPass Enabled
Access Point.
9 In the WINDOWS SECURITY Dialog box, click OK to
continue with the normal logon process.
10 At the WINDOWS LOGON screen, type your Windows
Username and Password, and click OK.
11 You will now be logged on to the Lilly Network. TIP: If
you are disconnected from the Lilly network, double-click
the iPass icon in the system tray and follow steps 2-10
above to reconnect.

12 Once you are finished using iPass, see section

“Disconnecting” to disconnect.

Wireless (Non iPass)

Example: Panera Bread

1 Logoff or restart your computer

2 At the WELCOME TO WINDOWS screen, press

Ctrl+Alt+Delete

3 At LOGON USING IPASS CONNECT prompt, click No.

Networks with the red iPass logo
are iPass-enabled networks.
These are preferred networks and
should be used when available.
4 At the WINDOWS LOGON screen, type your Windows
Username and Password, and click OK.
5 Click Start..Programs…iPass…iPassConnect
6 In the PHONEBOOK partition, you could see a listing for
available wireless networks which will be labeled
“Available Wireless Networks”. Select the desired Access
Point.

5 Click Connect.

6 If this is your first time connecting to iPass, see section

entitled “First Time Only Entry”.

7 When the Cisco VPN window appears, click Connect.

8 When prompted, enter your System ID (if not already

entered) followed by your SecurID Passcode
(PIN+Tokencode). First time SecurID users or New Pin
Mode, see section entitled “SecurID New Pin Mode”

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 NOTE:
7 Click Connect. This screen image is just one example. All sites will be different

8 You may see a “Connection Status” window verifying your

association to the location, immediately followed by the
“iPass Connect Client” window informing you that this is
not an iPass location:

After entering your information, you should receive some type of

verification (Note: All sites will be different)

9 Click OK.

10 You will now see a series of screens as iPass launches

the Non-iPass tool:
11 When the “Cisco VPN Client” window appears, click
Connect.

12 If this is first time ever connecting to iPass, see section

entitled “First Time Only Entry”.

13 When prompted, enter your System ID (if not already

entered) followed by your SecurID passcode. First time
SecurID users or New Pin Mode see section entitled
“SecurID New Pin Mode”
Some locations require you to register or accept their terms and
conditions to use their Internet services. You may have to enter a
credit card number for required Internet service charges.

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 11 In the WINDOWS SECURITY Dialog box, click OK to
continue with the normal logon process.

12 At the WINDOWS LOGON screen, type your Windows

Username and Password, and click OK.

13 You will now be logged on to the Lilly Network. TIP: If

you are disconnected from the Lilly network, double-click
the iPass icon in the system tray and follow steps 2-10
above to reconnect.
14 After successfully connecting to the Internet service 14 Once you are finished using iPass, see section
provided by the non-iPass site, you will log in as you “Disconnecting” to disconnect.
normally do to the Lilly network

15 In the WINDOWS SECURITY Dialog box, click OK to

continue with the normal logon process.
16 At the WINDOWS LOGON screen, type your Windows
Username and Password, and click OK.
17 You will now be logged on to the Lilly Network. TIP: If
you are disconnected from the Lilly network, double-click
the iPass icon in the system tray and follow steps 2-10
above to reconnect.
18 Once you are finished using iPass, see section
“Disconnecting” to disconnect.
Wireless (at your Home)
Example: Home network, Linksys router, etc.
Wireless (Lilly WLAN)
Example: Lilly Cafeteria
1 Logoff or restart your computer
2 At the WELCOME TO WINDOWS screen, press
Ctrl+Alt+Delete
3 At LOGON USING IPASS CONNECT prompt, click Yes.
The iPASS SPLASH screen will appear while the iPass
software opens. This may require 45 to 90 seconds. In
addition, you may see an indication from the tool bar that
there has been a wireless network detected.
4 Enter you location in the Country, State (if applicable), and
City fields and click Find.

NOTE: Home networks are not supported by Lilly. Your 5 In the PHONEBOOK partition, you should see a listing
HelpDesk cannot assist with home network issues. However, labeled “Wireless Broadband”. You may need to click the
if you choose to add a personal network to your home, follow red triangle located next to some access points in order to
these steps as a guideline: expand the list.

1 Logoff or restart your computer 6 Select “Lilly Wireless”.

2 At the WELCOME TO WINDOWS screen, press

Ctrl+Alt+Delete

3 At LOGON USING IPASS CONNECT prompt, click No.

4 At the WINDOWS LOGON screen, type your Windows

Username and Password, and click OK.

5 Click Start..Programs…iPass…iPassConnect

6 In the PHONEBOOK partition, you could see a listing for

available wireless networks which will be labeled
“Available Wireless Networks”. Select the SSID of your
home network. NOTE: Your home network SSID will
ONLY be displayed if you are broadcasting that SSID
from your router.

7 Click Connect.

8 If this is first time ever connecting to iPass, see previous

section entitled “First Time Only Entry”.

9 When the Cisco VPN window appears, click Connect.

10 When prompted, enter your System ID (if not already

entered) followed by your SecurID passcode. First time
SecurID users see previous section entitled “SecurID
New Pin Mode”

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7 Click Connect.
8 If this is first time ever connecting to iPass, see section
entitled “First Time Only Entry”.
9 When the Cisco VPN window appears, click Connect.
10 When prompted, enter your System ID (if not already
entered) followed by your SecurID Passcode (Pin
+Tokencode). First time SecurID users or New Pin
Mode see section entitled “SecurID New Pin Mode”
9 In the WINDOWS SECURITY dialog box, click OK to
continue with the normal logon process.
10 At the WINDOWS LOGON screen, type your Windows
Username and Password, and click OK.
11 You will now be logged on to the Lilly Network. TIP: If
you are disconnected from the Lilly network, double-click
the iPass icon in the system tray and follow steps 2-10
above to reconnect.
12 Once you are finished using iPass, see section
“Disconnecting” to disconnect.

Wired Broadband (with iPass)

Example: Hilton Garden Inn
1 Logoff or restart your computer

2 At the WELCOME TO WINDOWS screen, press

11 In the WINDOWS SECURITY Dialog box, click OK to
continue with the normal logon process.
12 At the WINDOWS LOGON screen, type your Windows
Username and Password, and click OK.
13 You will now be logged on to the Lilly Network. TIP: If
you are disconnected from the Lilly network, double-click
the iPass icon in the system tray and follow steps 2-10
above to reconnect.
14 Once you are finished using iPass, see section
“Disconnecting” to disconnect.
Ctrl+Alt+Delete
3 At LOGON USING IPASS CONNECT prompt, click Yes.
The iPASS SPLASH screen will appear while the iPass
software opens. This may require 45 to 90 seconds.
4 Enter your location in the Country, State (if applicable),
and City fields and click Find.
5 In the PHONEBOOK section, click the name of the
location where you are using WIRED BROADBAND
services. Click the red triangle next to your location to
expand the list. Unlike dial-up, you must select a specific
location, not just a city.

Home Broadband
1 Logoff or restart your computer

2 At the WELCOME TO WINDOWS screen, press

Ctrl+Alt+Delete

3 At LOGON USING IPASS CONNECT prompt, click Yes.

The iPASS SPLASH screen will appear while the iPass
software opens. This may require 45 to 90 seconds.

4 In the PHONEBOOK section of the iPass window, click “I

am connected to the internet “. You do not need to
select Country, State, or City information for this access
method.

5 Click Connect.

6 If this is first time ever connecting to iPass, see section

entitled “First Time Only Entry”.

7 When the Cisco VPN window appears click Connect.

8 When prompted, enter your System ID (if not already

entered) followed by your SecurID passcode. First time
SecurID users or New Pin Mode, see section entitled
“SecurID New Pin Mode”
6 Click Connect.

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 7 If this is first time ever connecting to iPass, see section (Note: Just one example shown below. All sites will be different)
entitled “First Time Only Entry”.

8 When the Cisco VPN window appears click Connect.

9 When prompted, enter your System ID (if not already

entered) followed by your SecurID passcode. First time
SecurID users or New Pin Mode see section entitled
“SecurID New Pin Mode”

10 In the WINDOWS SECURITY dialog box, click OK to

continue with the normal logon process.

11 At the WINDOWS LOGON screen, type your Windows

Username and Password, and click OK.

12 You will now be logged on to the Lilly Network. TIP: If

you are disconnected from the Lilly network, double-click
the iPass icon in the system tray and follow steps 2-10
above to reconnect.

13 Once you are finished using iPass, see

section“Disconnecting” to disconnect.

Wired Broadband (Non iPass)

Example: Marriott Hotel
1 Logoff or restart your computer.
2 At the WELCOME TO WINDOWS screen, press
Ctrl+Alt+Delete
3 At LOGON USING IPASS CONNECT prompt, click No.
After entering your information, you may receive verification that you
are connected to the Internet .
7 Click Start… Programs… iPass… Remote Access
Utilities… VPN Client.
8 If this is first time ever connecting to iPass, see section
entitled “First Time Only Entry”.

4 At the WINDOWS LOGON screen, type your Windows
Username and Password, and click OK.
5 Click Start… Programs… iPass… Remote Access
Utilities… Non-iPass Tool.
6 You may now see a series of screens…
9 When the Cisco VPN window appears click Connect.
10 When prompted, enter your System ID (if not already
entered) followed by your SecurID passcode.
First time SecurID users see section entitled “SecurID
New Pin Mode”
11 In the WINDOWS SECURITY dialog box, click OK to
continue with the normal logon process.

12 At the WINDOWS LOGON screen, type your Windows

Username and Password, and click OK.

13 You will now be logged on to the Lilly Network. TIP: If

you are disconnected from the Lilly network, double-click
the iPass icon in the system tray and follow steps 2-10
above to reconnect.

14 Once you are finished using iPass, see section

“Disconnecting” to disconnect.

Dial-Up
1 Logoff or restart your computer

2 At the WELCOME TO WINDOWS screen, press

Some locations require you to register or accept their terms and
conditions to use their Internet services. You may have to enter a
credit card number for required Internet service charges.
Ctrl+Alt+Delete
3 At LOGON USING IPASS CONNECT prompt, click Yes.
The iPASS SPLASH screen will appear while the iPass
software opens. This may require 60 or more seconds to
appear.

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Quick Reference Guide ver 2.0 -7-
 4 Enter you location in the Country, State (if applicable), and Troubleshooting
City fields and click Find.

5 In the PHONEBOOK section, click the name of the city you Starting your Wireless Service
are calling from. You may need to click the red triangle Make sure wireless card is turned “ON”. Many models have a
located next to some access points in order to expand the separate button and/or a blue light that indicates when the wireless
list. card is active.

6 Click the Dial Properties button to configure any settings

required to access an external phone line or to use calling iPass credentials
card information. Click OK to close the Dial Properties To log into the iPass application, enter you Global ID in both the
window. “Global ID username” and “Global ID password” fields.

7 Click Connect. WiFi

8 If this is first time ever connecting to iPass, see previous If you started your wireless card after logging into your machine, stop
section entitled “First Time Only Entry”. iPass and restart it. This will speed up the time that it takes iPass to
detect the WiFi locations and display them in the phonebook.
9 When the Cisco VPN window appears, click Connect.

10 When prompted, enter your System ID (if not already Non-iPass

entered) followed by your SecurID passcode (Pin
+Tokencode). First time SecurID users or New Pin
Mode see previous section entitled “SecurID New Pin
Mode”
11 In the WINDOWS SECURITY Dialog box, click OK to
continue with the normal logon process.
When using non-iPass WiFi or the non-iPass tool: Select the refresh
button (within Internet Explorer) a couple of times if you are having
difficulty loading the walled garden. You can also open another
instance of Internet Explorer. Both methods will improve your
chances of getting to the walled garden.

12 At the WINDOWS LOGON screen, type your Windows
Username and Password, and click OK.
13 You will now be logged on to the Lilly network. TIP: If you
are disconnected from the Lilly network for any reason,
double-click the iPass icon in the system tray and
follow steps 3-12 above to reconnect.
NOTE: If after 2 or 3 attempts you are unable to connect
with the LOCAL number listed, follow steps 3-12 above
using the 800 number option.
14 Once you are finished using iPass, see section
“Disconnecting” to disconnect.
Manually updating the iPass phonebook.
Hold down the shift key. Within iPassConnect click
Settings…Update iPassConnect…Phonebook
This will ensure you have the most updated phonebook.
Is there a support number to call?
This Quick Reference Guide will provide you with just about
everything you’ll need to connect remotely. If there is a question or
issue that is not included in this guide, please contact your local Help
Desk for further assistance

Disconnecting
1 Once you are finished using iPass, right click the iPass
icon and click Disconnect.

2 Upon disconnecting, you will receive a message notifying

you that the VPN tunnel has terminated. Click OK to
accept the message.

3 Click Close in the iPassConnect Client window.

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