Alcatel-Lucent OmniPCX Office

Alcatel-Lucent IP Touch 4068 Phone

Alcatel-Lucent IP Touch 4038 Phone
Alcatel-Lucent 4039 Digital Phone
 User manual

Introduction How to use this guide

Thank you for choosing a telephone from the IP Touch 4038 Phone/4039 Digital Phone/IP Touch 4068 Phone range manufactured
by Alcatel-Lucent. • Actions • Keypad
Your IP Touch 4038 Phone/IP Touch 4068 Phone (IP)/4039 Digital Phone (digital) terminal has a new ergonomic layout for more c ef

effective communication. Lift the receiver. 2ab

jkl
3d
6
mno
Numeric keypad.
5

„ A large graphic screen, in conjunction with various keys and the navigator, allows you to make calls, configure and program Hang up. Alphabetic keypad.
your telephone,
2 Specific key on numeric keypad.
„ a receiver that is pleasant to use: it fits nicely in the hand with a flexible grip section,

„ communication is even more convenient using the audio keys (loudspeaker, handsfree),
• Navigator
„ the convenient alphabetic keypad, to call your parties by name.
Move the navigation key up, down, to the left or to the right.

To go back one level (press and release) or to return to the welcome page (press and hold) ;
during a call, can be used to access the different pages (Menu, Main, etc.) and to return to the
telephone screens.

• Display and display keys • Audio keys

Smith John Speaker.,
Partial view of display.
Handsfree.

… Display key. Adjustment “reduce”.

Adjustment “increase”.

• Programmable keys and icons • Other fixed keys

Line key. Hold and Transfer keys.

Icon corresponding to key. MENU key.

Voice mail access key.

• Other symbols used

Means that the feature is accessible from the Menu page.

pers.
Main Means that the feature is accessible from the Main page.

Means that the feature is accessible from the Info page.

Means that the feature is subject to programming. If necessary, contact your installer.
These symbols may be supplemented by small icons or text.

3
How
 Contents
Toc
Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 6
6. Keeping in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22
1. Description of the screens and Bluetooth® handset. . . . . . . . . . . . . . . . p. 7 6.1 Selecting calls to be forwarded. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22
1.1 Welcome screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7 6.2 Diverting calls to another number (immediate forwarding) . . . . . . . . . . . . . . . . . . . . . . . p. 22
1.2 Call management screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8 6.3 Forwarding your calls to your voice message service . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22
1.3 Application screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8 6.4 When you return, review your recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22
1.4 IP Touch Bluetooth® Wireless handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9 6.5 Activate/deactivate the personal assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22
6.6 Personal assistant: reaching you with one number only . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23
2. Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10 6.7 Diverting calls to your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23
2.1 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10 6.8 Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . . p. 23
2.2 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10 6.9 Applying a selective forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23
2.3 Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10 6.10 Diverting all group calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23
2.4 Activating the loudspeaker during a call (receiver lifted) . . . . . . . . . . . . . . . . . . . . . . . . . p. 11 6.11 Cancelling all forwardings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24
2.5 Calling your party by name (company directory) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11 6.12 Cancelling a specific forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24
2.6 Make calls via your programmed call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11 6.13 Diverting calls when your line is busy (forward if busy) . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24
2.7 Calling from the common directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11 6.14 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24
2.8 Screening calls using the voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12 6.15 Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24
2.9 Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12 6.16 Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 25
2.10 Requesting automatic callback if internal number is busy . . . . . . . . . . . . . . . . . . . . . . . . . p. 12 6.17 Message notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 25
2.11 Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12 7. Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 26
2.12 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13
2.13 Mute, so that your party cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13 7.1 Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 26
7.2 Finding out the cost of an outside call made for an internal user from your terminal . . . p. 26
3. During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14
8. Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 27
3.1 Making a second call during a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14
3.2 Answering a second call during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14 8.1 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 27
3.3 Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14 8.2 Customizing your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 27
3.4 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 15 8.3 Modifying your personal code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 27
3.5 Transfer a call to the voice mailbox of an absent party . . . . . . . . . . . . . . . . . . . . . . . . . . p. 15 8.4 Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 27
3.6 Three-way conference with internal and/or external parties (conference) . . . . . . . . . . . p. 15 8.5 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 28
3.7 Placing a call on hold (HOLD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 15 8.6 Selecting the welcome page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 28
3.8 Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 16 8.7 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 28
3.9 Barge-in/Intrusion into an internal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 16 8.8 Programming speed dialing (speed dials) keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 28
3.10 Store a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 16 8.9 Erase a programmed key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 29
3.11 Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 16 8.10 Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 29
8.11 Identifying the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 29
4. 'Meet me' conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17 8.12 Broadcasting background music on your loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 29
4.1 Initiate a 'Meet me' conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17 8.13 Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 29
4.2 Join a 'Meet me' conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17 8.14 Configuring the audio jack of your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 30
8.15 Activating/deactivating "forced headset" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 30
5. Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18 8.16 Installing a Bluetooth® Wireless Technology handset (matching) . . . . . . . . . . . . . . . . . . p. 30
5.1 Receiving supervised call ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18 8.17 Use of the Bluetooth® handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 31
5.2 Answering a night or a general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18 8.18 Installing a Bluetooth® Wireless Technology headset (matching) . . . . . . . . . . . . . . . . . . p. 31
5.3 Manager/assistant screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18 8.19 Using a Bluetooth® Wireless Technology headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 31
5.4 Individual pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18 8.20 Deleting an accessory (headset, handset, etc.): Bluetooth® Wireless Technology . . . . . p. 31
5.5 Answering briefly in place of the attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19 9. ACD : Agent set / Supervisor station . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 32
5.6 Hunt groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19
5.7 Calling an internal party on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19 9.1 Agent set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 32
5.8 Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19 9.2 Open an agent session (login). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 32
5.9 Calling a party on his/her loudspeaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19 9.3 ACD application welcome screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 32
5.10 Sending a written message to an internal party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20 9.4 The four operating statuses of the agent set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 32
5.11 Sending a copy of a voice message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20 9.5 Changing the operating status of the set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 32
5.12 Sending a recorded message to a number/a distribution list. . . . . . . . . . . . . . . . . . . . . . . p. 21 9.6 Modifying your personal code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 32
5.13 Broadcasting a message on the loudspeakers of a station group . . . . . . . . . . . . . . . . . . . p. 21 9.7 Agent set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 33
5.14 Modify the automated attendant welcome message remotely . . . . . . . . . . . . . . . . . . . . . p. 21 9.8 Close the agent session (logout) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 33
9.9 Supervisor station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 33
9.10 Supervising group mailboxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 33

Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 34

5
 Getting to know your telephone „ Display and display keys
Contains several lines and pages providing information on calls and the features accessible via the 10 keys associated with the words on the
screen.
„ LED Forward icon: pressing the key next to this icon allows you to program or change the forward feature.
Receiver(possibility of a wireless handset - Adjust the tilt of the screen • Flashing green: incoming
Bluetooth® - Alcatel-Lucent IP Touch 4068 call. Receiver connected. Appointment programmed.
Phone only) • Flashing red: alarm.
Silent mode enabled. Telephone locked.

Display keys: pressing a display key activates the feature shown associated with it on the screen.

„ Navigation

OK key:used to validate your choices and options while programming or configuring.

Left-right navigator: used to move from one page to another.

Up-down navigator: used to scroll through the content of a page.

Back/Exit key: to return to previous menu (short press) or return to first screen (long press) ; during a call, provides
access to welcome screens (Menu, Info, ...) and to return to the call icon screens.

„ Welcome screens

Menu Main
pers. Info Menu page: contains all features and applications accessible via the keys associated with
the words on the screen.
Main page: contains call line keys (allowing supervision of calls) and programmable call
keys.
Info page: contains information on the telephone and the status of its features: name, telephone number, number of messages, activation
of forwar feature, appointment reminder, etc.

Socket for connecting headphones or a

handsfree/speaker unit Alphabetic keypad „ Call display
Incoming call. Call in progress or outgoing call.
„ Audio keys
END key: to terminate a call.
end
Handsfree/Speaker Key:to make or answer a call without lifting the receiver.
• Lit in handsfree mode or headset mode (short press).
• Flashing in speaker mode (long press). Call on hold.
Intercom/Mute key
• During a call: press this key so that your party cannot hear you.
• Terminal idle: press this key so that you can automatically answer a call without lifting the
receiver.

To adjust the speaker or receiver volume up or down If you get two calls at the same time, you can switch from one call Left-right navigator: used to check calls.
to the other by pressing the display key associated with each call. OK key: used to answer the call checked.

„ Extension unit „ Feature keys and programmable keys

Guide key: used to obtain information on features of the 'menu' page and to program key of the 'main' page.
An extension unit can be fitted to your telephone. This provides additional keys Messaging key to access various mail services:
which can be configured as feature keys, line keys, call keys etc. if the key flashes, a new voice message or a new text message has been received.
To affix labels: push the holding strip of the unit backwards to you and lift it. Install
the label under the keypad, in the housing designed for, and place the keypad back
into position. 'Redial' key : to access the 'Redial' feature.
redial

Hold:the call is placed on hold.

6 Transfer: Transfer the call to another number.
 1 Description of the screens and
Bluetooth® handset
„ Main page: contains call line keys (allowing supervision of calls) and programmable call keys. The up-down navigator is
used to access all the speed dial keys (apart from those displayed by default).
Other

Tue 16 jan 2004

1.1 Welcome screens
Menu Main Info
Line Anne
Menu page Main page Info page
Pascal

Time and status icon

Date Tue 16 jan 2004

Call forwarding icon:
Menu Main Info Stationary: no forwarding „ Info page: contains information on the telephone and the status of its features: name, telephone number, number of
activated. messages, activation of forwar feature, appointment reminder, etc.
Rotating: forwarding activa-
ted
Settings Lock - blue: immediate forwarding
Scroll bar: shows - orange: forwarding if busy or Tue 16 jan 2004
the position on a absent
page Appointment Menu Main Info
Displays the content of the
page selected Name: Anne
Number: 77942

„ Menu page: contains all features and applications accessible via the keys associated with the words on the screen.
From this page, it is possible to adjust the ringer volume and screen brightness, program the time of an appointment,
lock the terminal, define the default page displayed, configure voice mail, and access telephone features such as calling
back one of the last numbers or intercepting calls. Left-right navigator:
used to move from one page to another.

Lun 16 jan 2004

Up-down navigator:
used to scroll through the content of a page.
Menu Main Info

Settings Lock

Appointment

7
 1 Description of the screens and Bluetooth® handset

1.2 Call management screen 1.3 Application screen

Date Incoming call icon Time and status icon Date Application name

Time and
status icon
Tue 16 jan 2004
Call holding icon Call in progress icon

Application
Incoming call presenta- screen
tion screen. This screen is
temporarily displayed when a
call arrives and shows the
name and/or number of the Events screen
Pop-up display of caller.
features accessible
while the call is ta-
king place Conference

„ Application screen: displays information relevant to programming or configuring the telephone.

„ Events screen: displays events connected to the programming or configuration operations in progress,
confirmation, rejection, error, etc.
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, held, arrival of new call).
When a call is in progress, use the left-right navigator to look at held or incoming calls.

Use the up-down navigator to display the features accessible. These features (transfer, conference, etc.) are directly
related to the status of the call consulted. For example, the transfer feature will not be available between a call in
progress or a held call and an incoming call.

Back/Exit key:
used to switch from a telephone screen to an application screen. For example, can be used while a call is in progress
to look up a number, program an appointment reminder, etc.

Calls can also be managed from the Main page.

While the call is in progress, press the Back/Exit key and display the Main page.
Calls in progress or waiting are displayed on the different line keys. It is then possible to converse with the caller
of your choice by pressing the key associated with him.

8
 1 Description of the screens and Bluetooth® handset
• Presentation of the battery pack
IP Touch Bluetooth® Wireless handset (Only available on Alcatel-Lucent
1.4 IP Touch 4068 Phone set)

Off-hook/On-hook and
1
Volume/Mute keys

LED Off-hook/On-hook: press this

Green flashing: normal key to take or terminate a call
operation.
Green steady: handset Volume/Mute:
charging.
Orange flashing: battery • short successive presses
charge low or handset to change the handset
outside coverage zone.
Orange steady: volume level (3 levels)
malfunction. • long press to ensure your
party no longer hears you 2

Location of the batteries

If the Bluetooth® handset is on its base, you do not need to press the Off-hook/On-
hook key to take or terminate the call. Just off-hook/on-hook the Bluetooth® handset.

The battery recharges when the Bluetooth® handset is on its base.

9
 2 Using your telephone
Other

• If the internal or outside number does not reply:

2.1 Making a call ForcedInter ¤Callback Text

OR OR

Broadcast a message on Request callback to a Send a written

bc ef bc ef bc ef
2a 3d 2a 3d 2a 3d
mn
o OR
mn
o OR
mn
o the loudspeaker of the busy terminal message
jkl 6 jkl 6 jkl 6
5 5 5
free terminal
Dial the Lift the Number required Press the 'on-hook' key of Number required
number for receiver the Bluetooth® handdset
OR
your call (Alcatel-Lucent IP Touch
4068 Phone)
Go to next screen
f
bc de
2a 3
OR o OR OR
mn
jkl
5 6
2.2 Answering a call
Handsfree Number Programmable line Dial by name
required key

OR OR OR
Paul
is calling
Paul
in conversation Lift the Press the 'on-hook' key Handsfree Press the key next to the
You are on a call with receiver of the Bluetooth® 'incoming call' icon
the destination handdset (Alcatel-
number Lucent IP Touch 4068
Phone)

To make an external call, dial the outside line access code (9) before dialing your
party's number. The digit 9 is the default code for an outside line.
The battery recharges when the Bluetooth® handset is on its base.

For the attendant, dial '0' (by default).

2.3 Using the telephone in 'Hands free' mode

„ Terminal idle:
The battery recharges when the Bluetooth® handset is on its base.

you are in handsfree

mode
end
Press and Terminate
release your call

10
 2 Using your telephone
„ Call in progress: • If name is OK:

OK
make the call
Paul
in conversation

You are on a call Press and release

• If name is not OK:
with the
destination
number FirstName
OR
List

During a call, you can lift the receiver without terminating the call. Extend search in Display the list of Select the
list party names desired matching
name

2.4 Activating the loudspeaker during a call (receiver lifted) - Speaker. OR 0 OR OR

Erase last letter Show next Show previous

entered name name
the loudspeaker key flashes
Paul
in conversation

You are on a call Activate loudspeaker 2.6 Make calls via your programmed call keys pers.
Main
with the destination (long press)
number
10:30

Main
PERS. Helen

OR The key is no longer lit

Access the Select the party you Call the selected party
Adjust volume Deactivate 'Main' page want to call from the
(9 levels) loudspeaker programmed call keys
(long press)

2.7 Calling from the common directory

press and release the loudspeaker key to switch to handsfree mode (light steady).

Your terminal has access to a common directory of outside numbers.

bc ef
2a 3d
2.5 Calling your party by name (company directory) 5
jkl 6
mn
o

Directory
number
proposes a name followed by a Dial by name
corresponding telephone number and Paul
001/003
sequence number in list

First letters of
your party’s
name

11
 2 Using your telephone

Call
2.8 Screening calls using the voice mailbox pers.
Main

This service lets you screen incoming calls to your voice mailbox. When your caller leaves his message you can choose to Select the No. from Call desired number
communicate with him. the last ten dialed
• Activating call screening:

2.10 Requesting automatic callback if internal number is busy

bc ef
2a 3d
o
mn
jkl 6
5

'voice mail Enter your personal Same key to stop listening and ¤Callback
Internal number is busy callback request acknowledged
filtering' code deactivate the screening
programmed key
• When you receive a call : • Cancelling callback request:

you hear the message left by ×Callback cancellation of callback request

Paul your caller acknowledged
is screened

Name or number of Handsfree to take

the caller the call
Automatic callback is not available if the set of your party is free or if you are put on
hold when the set is busy.

OR OR

end
To stop listening
only 2.11 Answering an internal call in intercom mode

You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected
2.9 Redial directly in handsfree mode. The screen shows the caller’s identity.
• To activate - Terminal idle:
„ Redialing the last number dialed (redial):
corresponding LED lights up

last number redial

redial

'Redial' When your caller hangs up, intercom mode remains active.
key(short
press)
• To deactivate - Terminal idle:
„ Call back on the last 10 number dialled:

The corresponding LED goes out

Rediallist
OR
redial

'Redial' key Reach the 'Menu'

(long press) page

12
 2 Using your telephone

2.12 Sending DTMF signals 2.13 Mute, so that your party cannot hear you

Even if your system is not touchtone by default, during a call you sometimes have to send DTMF signals, to a voice server, an You can hear your party but he/she cannot hear you:
automated attendant or a remotely consulted answering machine.
• The terminal

¤DTMF
Paul
in conversation
The key lights up
Paul
You are on a call To activate in conversation

with the destination You are on a call Disable microphone

number with the destination
number
The feature is automatically cancelled when you hang up.

The key is no longer lit

Resume the call

• The Bluetooth® receiver (Alcatel-Lucent IP Touch 4068 Phone)

Press the handset

volume/mute key (press
and hold)

13
 3 During a call
Other

3.1 Making a second call during a call 3.2 Answering a second call during a call

• A second party is trying to call you:

10:30
h old menu main info

Paul
Paul
in conversation
Paul Paul
in conversation is calling
You are on a call with The first call is placed
the destination on hold You are on a call Name or no. of the caller
number with the destination displayed for 3 seconds
number
ef ef
2a
bc
3d
o OR
2a
bc
3d
o
„ Answer displayed call:
mn mn
jkl 6 jkl 6 John
5 5
in conversation

Number of Name of
Answer
second party second party OR
John
• Other methods for calling a second party in conversation

2a
bc
3d
ef Line key for which The first call is placed on
mn
o Dial the number for your call.
5
jkl 6 icon is flashing hold
• To return to your first caller and end the call in progress
Name of second party.

- To access the 'Redial' feature (press and hold). OR OR

John Paul
redial - Call back on the last 10 number dialled (short press). in conversation end in conversation

Key associated with the

Programmable line key.
'incoming call' icon
• To cancel your second call and recover the first:

OR OR 3.3 Switching between calls (Broker call)

John Paul
in conversation end in conversation

Key associated with the During a call, a second call is put on hold.
To alternate between calls:
'incoming call' icon

John Paul
If you make an error, hang up: your telephone will ring and you will recover your first in conversation in conversation
call.
Key associated with Place your first party on
the 'incoming call' hold
icon

14
 3 During a call
„ Hang up on all correspondant (if conference is active):

3.4 Transferring a call

OR

end
• To transfer your call to another number:

transfer ef
transfer „ After the conference, to leave your two parties talking together:
bc
2a 3d
o
mn
Paul jkl 6
5
00:23'
×Conference Transfer
You are on a call with Press 'Transfer' Dial the Press to perform
the destination key number to be the transfer
number called Cancel the
conference
Transfer between two outside calls may not be possible, depending on system
configuration.
3.7 Placing a call on hold (HOLD)

• Private hold:
During a call, you may place the call on hold and recover it later, on the same telephone
3.5 Transfer a call to the voice mailbox of an absent party
h old
During the call, you want to transfer your party to the voice mailbox of another party.
Paul Paul
in conversation on hold

Transfer>VMU 2a
bc
3d
ef You are on a call Your call is placed on hold
o
mn
Paul
5
jkl 6 with the
in conversation
destination
You are on a call Number of number
with the second party • Press 'Hold' to recover the call on hold
destination
number h old

Three-way conference with internal and/or external parties Paul

on hold
Paul
in conversation

3.6 (conference)
• Common hold (subject to programming):
„ During a call, to establish a three-way conference: To recover your call on any telephone in your system.

¤Conference 2a
bc
3d
ef
¤Conference Hold
o
mn
jkl 6 Paul Paul
5 in conversation on hold

Code for Number of second Press to establish the You are on a call Your call is placed on hold
“Conference” party three-way conference with the destination
feature number
„ Cancel conference and return to first correspondant (if conference is active):

×Conference

15
 3 During a call
Recover the call on hold from any telephone: • Protection against Barge-in/intrusion:

bc ef
2a 3d
o
mn
Paul jkl 6
5
in conversation

Key associated with 'Communication Enter the number

the 'incoming call' protection' desired
icon programmed key

3.8 Parking a call Protection is cancelled when you hang up.

You can park a call and retrieve it on another extension:

Park 3.10 Store a number pers.

Main
Paul
in conversation
During a call, to save the number onto a call key:
You are on a call
with the
destination »Directory
number Paul
in conversation
• To recover the parked call:
You are on a call with
the destination
ef
PickUp Unparkcall 2a
bc
3d number
o
mn
jkl 6
5

Number of telephone ----------

from which call was
parked
Press a call key on Enter the name of Confirm
the Main page your party
If the parked call is not recovered within a preset time (1 min 30 by default), it is either
transferred to the attendant or it rings back the extension that parked the call,
depending on system configuration.
3.11 Adjust audio volume

During a call, to adjust the volume level of the loudspeaker or receiver:

3.9 Barge-in/Intrusion into an internal call
OR
Your party’s line is busy. If the number is not “protected” and if authorized, you can intrude into the call: Paul
in conversation

You are on a call with Adjust audio volume

¤BargeIn ×BargeIn
the destination
number
Same key to exit

16
 4 'Meet me' conference
Other
The 'Meet me' function is used to set up a conference with a maximum of 6 persons: the 'master' of the conference (who has the
rights for initiating the conference) and the participants (maximum of 5) who meet for the conference.

4.2 Join a 'Meet me' conference

4.1 Initiate a 'Meet me' conference Once set-up by the conference master, the participants can join the 'Meet me' conference (5 participants maximum).

In order for the participants to join the conference, you must first decide on a meeting time for the conference and send them 2a
bc
3d
ef
2a
bc
3d
ef

OR
the access code. jkl 6
mn
o
jkl 6
mn
o

5 5

Lift the receiver Enter the joining code From the outside, dial
When the system prompts you to enter a code or password, you are allowed 3
attempts before the system rejects your request. (see Making a for the 'Meet me' the 'Meet me'
call) conference conference joining call
number

bc ef bc ef bc ef
2a 3d 2a 3d 2a 3d
o OR o o bc ef
jkl 6
mn
jkl 6
mn
jkl 6
mn
2a 3d
5 5 5 mn
o You are in conference mode
jkl 6
5
Lift the receiver Enter the 'Meet me' From the outside, dial Enter your
(see Making a conference activation the 'Meet me' telephone number Enter the
call) code conference activation (internal) conference access
call number code

„ Joining code : this code is defined by the administrator during system configuration.
bc ef bc ef
2a 3d 2a 3d
jkl
mn
o
jkl
mn
o the conference is set-up „ Call number for joining the 'Meet me' conference: this call number allows the participants to join a conference from an external
5 6 5 6
set. This number must have been defined previously by the system administrator.

Enter your Enter the conference

personal access code; An audible beep sounds when a participant joins the conference. 2 audible beeps sound
code when a participant leaves the conference.

„ Activation code : this code is defined by the administrator during system configuration.

„ Call number for activating the 'Meet me' conference: this call number is used by the conference master when he wishes to You cannot join a conference if th e ma ximum allowed numb er of participants is
initiate a conference from an external set. This number must have been defined previously by the system administrator. already reach ed.

„ Password: the default password cannot be used. If necessary, refer to chapter: "Modifying your personal code".

If th e conference h as not yet b e en set up by th e conference master you are pu t on

h old
When the conference master on-hooks, all the communications will be cut-off. until th e conference is initiated (5 minu tes ma ximum).

If you cannot directly reach th e conference, you h ave to call first an internal user or
an
au tomatic op erator. This on e dials th e call numb er for joining th e 'M e et-m e'
conference and th en transfers your call (10 seconds).

17
 5 Sharing
Other

5.1 Receiving supervised call ringing pers.

Main 5.4 Individual pick-up

To receive special ringing for calls to another number: You hear a telephone ringing in an office where no-one can answer. If authorized, you can answer the call on your own telephone.
• If the telephone ringing is in your own pick-up group:

“Supervised call Press the same key to

ringing” programmed cancel 'Group call pick-up'
key programmed key
• If the telephone ringing is not in your pick-up group:

5.2 Answering a night or a general bell

ef
PickUp IndivPickup 2a
bc
3d
o
mn
jkl 6
5
When the attendant is absent, outside calls to the attendant are indicated by a general bell. To answer:
Reach the Dial the
PickUp GeneralBell
'Menu' page number of the
ringing
telephone
reach the 'Menu'
page bc ef
2a 3d
OR o
mn
jkl 6
5

5.3 Manager/assistant screening 'Set call pick-up' Dial the number of

programmed key the ringing
System configuration allows “manager/assistant” groups to be formed, so that the manager’s calls can be directed to one or more telephone
secretaries.
• From the manager’s or assistant’s telephone:
The system can be configured to prevent call pick-up on certain telephones.

Incoming calls are screened by a designated

person (assistant, etc.)

Press
“Screening”
key

Press the same key to

cancel

Screening is indicated on the manager’s telephone by the icon corresponding to the

“screening” programmed key.

18
 5 Sharing

5.5 Answering briefly in place of the attendant 5.7 Calling an internal party on his/her pager

Outside calls to the attendant will ring on your telephone and you can answer the call: The number called does not answer and you know that the person called has a pager:

your telephone will ring at the

same time as the switchboard paging in progress is displayed
Paul
is alerted

“Attendant Press the same Your party does 'Paging'

help” key to cancel not answer programmed key
programmed key
• Calls to the switchboard:
Your party can answer from any telephone in the system.

calls to the switchboard will ring on

your telephone

“Attendant help” 5.8 Answering a call on your pager

programmed key
A call on your pager can be answered from any telephone within the system.
5.6 Hunt groups
bc ef
2a 3d
your pager beeps mn
o
jkl
• Hunt group call: 5 6
Certain numbers can form a hunt group and can be called by dialing the group number.
'Answer paging' Your group
programmed key number
bc ef
2a 3d
o
mn
jkl 6
5

5.9 Calling a party on his/her loudspeaker

No. of group to be called
• Temporary exit from your hunt group:/Return into your group:
Your internal party does not answer. If authorized, you can remotely activate your party’s phone:

bc ef
2a 3d
jkl 6
mn
o
ForcedInter
5
Paul
is alerted
'Leave group' Your group
programmed key number Your party does
not answer

Belonging to a group does not affect the handling of speed dials. A specific telephone
within a group can always be called by using its own number. you are connected to the loudspeaker on your party’s phone (if
he/she has the handsfree feature)

19
 5 Sharing

5.10 Sending a written message to an internal party 5.11 Sending a copy of a voice message

ef ef
Text 2a
bc
3d Voice 2a
bc
3d Display shows the number Consult
o OR o

5
jkl 6
mn
5
jkl 6
mn
of new and old messages

Dial the Enter the first letters of Personal code

number to be the last name
called ef
Sendcopy 2a
bc
3d
• Predefined message: jkl 6
mn
o OR
5

Text Mail
GoTo
Select message Dial the Dial by name
Call me back
01/27
OR to copy by number to be
consecutive called
First message in list Select the Enter the no. of Confirm your presses
(27) message to be the message to be choice
sent sent (01 to 27) Sendmessage Record
OR

Language
Send message Record a comment*

Change language of Confirm your • * To record a comment:

message choice
• Personal message: Voice mail Voice mail
Record
Ready to record recording

Create
Start recording the comment Recording

Create a temporary Confirm your

Stop Listen
personal message choice
(alphabetic keypad)
• The 27 standard messages are shown below: End recording Replay comment
1 Call me back 15 Meeting on ___ (*)
2 Call me back tomorrow 16 Meeting on ___ at _:_ (*)
3 Call me back at _:_ (*) 17 Out for a while Record
OR OR
4 Call back _____ (*) 18 Absent for the rest of the day
5 Call the attendant 19 Absent, back at _:_ (*)
6 Call the assistant 20 Absent, back on ___ at _:_ (*) Re-record a comment Send message
7 I will call back at _:_ (*) 21 On vacation, back on ___ (*)
8 Use paging 22 External meeting
9 Please retrieve your fax 23 External meeting, back on ___ (*)
10 Please retrieve your mail 24 I am in room nr __ (*)
11 Please cancel your forwarding 25 In a meeting - do not disturb
12 Visitors are waiting 26 At lunch
13 You are expected at reception 27 Indisposed
14 Meeting at _:_ (*) (*) Messages to be completed using numeric keypad

20
 5 Sharing

5.12 Sending a recorded message to a number/a distribution list 5.14 Modify the automated attendant welcome message remotely

This feature enables a user with the appropriate rights to modify the automated attendant night or day-time message.
f
Voice 2ab
c
3 de Sendmessage
o
mn
jkl 6 bc ef bc ef bc ef
5 2a 3d 2a 3d 2a 3d
o o o
mn mn mn
jkl 6 jkl 6 jkl 6
5 5 5
Personal code
Voice mail call Number of your Personal code
ab
c de
f
Add
number voice mailbox
2 3
o OR
mn
jkl 6
5

9 5 follow the instructions of

Dial party’s Party’s name or list Other parties if Confirm the voice guide
No. or list No. name (00 to 50) necessary
(00 to 50) Access the Access the
'personal 'welcome messages
Voice mail
Record
options' menu customization'
Ready to record
menu

Start message recording

Voice mail
Stop
recording

Recording End recording Confirm

Listen Record
OR OR

Replay message Re-record a message Confirm

5.13 Broadcasting a message on the loudspeakers of a station group

A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group:

bc ef
2a 3d speak, you have 20 OR
o

5
jkl 6
mn
seconds
end
Number of
broadcast
group

The message will only be broadcast on terminals not in use and which have a
loudspeaker.

21
 6 Keeping in touch
Other

6.1 Selecting calls to be forwarded 6.4 When you return, review your recorded messages

When a forwarding is applied, you can select the types of call to be forwarded: outside, internal, all. The light indicates that messages have been received.

Forward ef
Ext/Int Voice 2a
bc
3d Display shows the number of new and old
Div: Ext/Loc o

5
jkl 6
mn
messages

Select the type of Out/Int call Type of call Personal code

forwarded is
displayed
Consult Display shows name of sender, with date,
time and ranking of message
Div Div Div
OR OR
Select message

Forward internal Forward outside calls Forward internal calls

Play Clear Call Sendcopy
and outside calls OR OR OR

Listen to message Erase message Call sender of message Copy

6.2 Diverting calls to another number (immediate forwarding)

The number can be your home, cell or mobile, voice message, or an internal extension (attendant, etc.). 6.5 Activate/deactivate the personal assistant

ef
Immediate» 2a
bc
3d Rediallist
o OR
mn Settings
jkl 6
5 Settings Assistant
Assistant: OFF

Dial the
number to be Reach the
called 'Menu' page

Settings
PersSpdDial On Off
OR Do not disturb activated OR Assistant: ON

Confirm

You can make calls, but only the destination number can call you.

6.3 Forwarding your calls to your voice message service

Immediate»VM
Do not disturb activated

22
 6 Keeping in touch

6.6 Personal assistant: reaching you with one number only 6.8 Forwarding your calls from the receiving terminal (“Follow me”)

You wish to receive your calls in your present location:

Use the “Follow me” feature.
Settings Assistant Menu

ef
Followme» 2a
bc
3d
o
Reach the Select type of 5
jkl 6
mn

'Menu' page forwarding

Your extension
number
InternalNo. ExternalNo. MobileNo.

bc ef
2a 3d
OR o Do not disturb activated
Dial number of a Dial an outside line Dial number of your cell or 5
jkl 6
mn

colleague or other key number PWT/DECT

individual 'Follow-me' Your extension
programmed key number
Operator

6.9 Applying a selective forwarding

Activate/deactivate Confirm
transfer to the attendant You can selectively forward calls, according to the caller’s identity:

6.7 Diverting calls to your pager Do not disturb activated

Callers will be able to contact you while you are moving around the company: 'Selective
forwarding'
programmed key
Page»
OR Do not disturb activated

'Forward to paging' 6.10 Diverting all group calls

programmed key
You can forward all your group calls to another internal number:

bc ef
2a 3d
mn
o Do not disturb activated
jkl 6
5

'Group calls Number receiving

forwarding' forwarding
programmed key

23
 6 Keeping in touch

6.11 Cancelling all forwardings 6.14 Do not disturb

You can make your terminal temporarily unavailable for all calls.

Cancelforw» Program another type of

OR OR
forwarding, if desired DND
OR Do not disturb activated
'Cancel all forwarding'
programmed key 'DND' programmed
key

6.12 Cancelling a specific forwarding

Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their
sets when they try to call.

programmed key corresponding to type of

forwarding (group or selective)
6.15 Leaving a recorded message for internal callers;

You can leave a message on your terminal which will be displayed on the screen of the terminal calling you.
6.13 Diverting calls when your line is busy (forward if busy)

Callers can be forwarded to another telephone if you are already on the line. Textanswer»

ef
OnBusy» 2a
bc
3d
mn
o forwarding is acknowledged
5
jkl 6 • Predefined message:

Number
Text Mail
receiving GoTo
Call me back OR
01/27
forwarding
First message in list Select the Enter the no. of Confirm your
ef

OR
2a
bc
3d (27) message to be the message to be choice
o
mn
jkl
5 6 sent sent (01 to 27)

'Forward on busy' Number

programmed key receiving Language

forwarding
Change language of Confirm your
message choice
• Personal message:

Create

Create a temporary Confirm your

personal message choice
(alphabetic keypad)

24
 6 Keeping in touch
• The 27 standard messages are shown below:
1 Call me back 15 Meeting on ___ (*)
2 Call me back tomorrow 16 Meeting on ___ at _:_ (*) 6.17 Message notification
3 Call me back at _:_ (*) 17 Out for a while
4 Call back _____ (*) 18 Absent for the rest of the day
5 Call the attendant 19 Absent, back at _:_ (*) A message is left in your mailbox but you are not at your desk. You can configure your telephone so that you receive notification
of the message on another telephone.
6 Call the assistant 20 Absent, back on ___ at _:_ (*)
7 I will call back at _:_ (*) 21 On vacation, back on ___ (*)
8 Use paging 22 External meeting
Settings Notification
9 Please retrieve your fax 23 External meeting, back on ___ (*)
10 Please retrieve your mail 24 I am in room nr __ (*)
11 Please cancel your forwarding 25 In a meeting - do not disturb
Reach the
12 Visitors are waiting 26 At lunch
13 You are expected at reception 27 Indisposed
'Menu' page
14 Meeting at _:_ (*) (*) Messages to be completed using numeric keypad • Activate/deactivate message notification:

ON/OFF Change
6.16 Consulting written messages
Press consecutively to Confirm
The light indicates that messages have been received.
activate/deactivate
• To pause recording:
Messaging
Text displays the sender's
Voice mail: 0
Text mails: 2 message on the screen
ef
Number 2a
bc
3d
o
mn
jkl 6
number of messages 5

received
Enter the number Confirm
desired
Readmore Displays the rest of the message • Change the time slot:
and the date and time it was left the time slot during which notification is activated can be changed.

ef
Schedule 2a
bc
3d
o
mn
jkl 6
5
Next message.
Change times Confirm

Previous message.

Clear
Erase message.

Call
Call sender of message.

Sendmessage
Sending a written message to an internal party.

»Directory
Save the sender's number in your directory.

Terminate consultation.
end 25
 7 Managing your charges
Other

• When the internal party who has taken the call on-hooks, you are called back and can:

7.1 Charging your calls directly to business accounts 1. Read information concerning call (cost, duration, number of units...).

OK name of internal user and cost of

You can charge the cost of your outside calls to business account numbers. call

bc ef bc ef
2a 3d 2a 3d
jkl
mn
o
jkl
mn
o 2. Print a charge ticket. 3. Terminate consultation.
5 6 5 6

Print OK
'Project code'' Enter the number Password for this Enter the party’s
programmed key of the terminal to internal telephone number
receive the
message
• Adding or changing a business code during a call:

“Business account code during call” programmed key

Finding out the cost of an outside call made for an internal user from
7.2 your terminal

the call is placed on

Paul hold
in conversation

During an internal call Programmed key 'Cost

Total Recall'

ef
2a
bc
3d Transfer
o
mn
jkl 6
5

Outside Transfer call to your party

number on hold
called

26
 8 Programming your telephone
Other

8.1 Initializing your voice mailbox 8.3 Modifying your personal code

Your personal code is used to access your voice mailbox and to lock your telephone.
Enter your personal code, then record
Light flashes your name following the voice guide
instructions Settings Option Password

Reach the
'Menu' page
Your personal code is used to access your voice mailbox and to lock your telephone.
bc ef bc ef
2a 3d 2a 3d
o o
mn mn
jkl 6 jkl 6
5 5

Old code New code

8.2 Customizing your voice greeting (4 digits) (4 digits)

You can replace the greeting message by a personal message.

As long as your voice mailbox has not been initialized, the personal code is 1515.

Settings Mailbox CustomMsg

Reach the
8.4 Configuring the telephone ringer
'Menu' page

Voice mail Voice mail

Record recording
Ready to record
Settings Set Ringing

Ready to start recording Recording

Reach the
'Menu' page
Stop Pause Dfault
T Choose the tune:
OR OR

End recording To pause recording Press to return to the Confirm

default message Tune+

Select the melody of your Confirm your

choice (16 tunes) choice

T Adjusting the ringer volume:

Level+

Select the level of your choice Confirm your

(12 levels) choice

27
 8 Programming your telephone
T Activate/deactivate silent mode:

8.6 Selecting the welcome page

Silent On Off
OR
This feature is used to choose the page displayed by default on the telephone.

To activate To deactivate Confirm your

choice Settings Option Homepage

T Activate/disable meeting mode (progressive ringing):

Progressive On Off
OR

To activate To deactivate Confirm your

choice Select the Confirm your
default page choice
T Activate/deactivate discreet ring mode:

8.7 Selecting language

Beeps On Off
OR

To activate To deactivate Confirm your Settings Option

choice

T Adjust ringer volume while a call arrives: Reach the 'Menu'

page

Language Change
Paul
is calling

Your telephone Adjusting the ringer Select the language of your confirm your
rings volume: choice choice

Adjusting screen brightness (Alcatel-Lucent IP Touch 4038 Phone/

8.5 4039 Digital Phone) 8.8 Programming speed dialing (speed dials) keys (Main page) pers.
Main

10:30

Settings Set Contrast Main

PERS. Name

Reach the Access the Main Press a call key on the Enter the name
'Menu' page page using the Main page
navigator
Screen Keys
OR
ef
Number 2a
bc
3d
o
mn
jkl 6
5
Increase or reduce the brightness of the screen or
keys (of the extension unit) by pressing consecutively Enter the number
on the corresponding keys
28
 8 Programming your telephone
• To cancel your reminder request:

8.9 Erase a programmed key pers.

Main
Appointment Change Clear

10:30
Reach the Select the type of
Main
PERS. Clear
'Menu' page appointment (temporary
or permanent)
Access the Main Select the key to
page using the erase
navigator
8.11 Identifying the terminal you are on

The number of your telephone is displayed on the 'Info' page.

8.10 Programming an appointment reminder
Access the Info page using the navigator.
You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time).

Appointment Change
8.12 Broadcasting background music on your loudspeaker
Reach the Select the type of
'Menu' page appointment (temporary You can broadcast background music on the loudspeaker of your telephone (depending on configuration):
or permanent)
when telephone is not in use,
bc ef
background music is played
2a 3d
o
mn
jkl 6
5
(Long press)
Enter time of Confirm the
appointment appointment Press the same key to cancel
time (Long press)
• At the programmed time, your telephone rings:

The music stops when a call is made or received and starts again when you hang up.

If you are on call, the display flashes and an audio tone is generated. After unanswered
calls, a temporary request is cancelled but a permanent request remains in memory. 8.13 Lock / unlock your telephone
If your calls are forwarded to another terminal, the forwarding is not applied to the
reminder call.

ef
Lock 2a
bc
3d your telephone is
o

5
jkl 6
mn
locked/unlocked

Reach the Depending the displayed

'Menu' page informations, enter your
password or confirm

29
 8 Programming your telephone

Installing a Bluetooth® Wireless Technology handset (matching)

8.14 Configuring the audio jack of your telephone 8.16 - Alcatel-Lucent IP Touch 4068 Phone

By default, the audio jack of your telephone can be used to connect a headset, handsfree kit or loudspeaker.

Settings Set BlueTooth

Settings Set Jack

Reach the
Reach the 'Menu' page
'Menu' page
Adddevices you will hear a 3 note signal and the
LED will flash green and orange
Headset Hands-free Sta.speaker alternately
OR OR

With the handset turned off,

press the 2 Bluetooth®
handset keys at the same time
(long press)
8.15 Activating/deactivating 'forced headset' mode
wait for the handset address and Add
'Forced headset' mode must be activated as soon as a headset is installed instead of the receiver. name to be displayed on the screen

Select the
Settings Set ForcedHead
relevant
equipment
Reach the
'Menu' page the 3 note audible signal indicates that the handset
has been installed correctly (the LED flashes green or
orange depending on the battery charge level)
On Off
OR

Activating/deactivating 'forced headset' mode If you add the Bluetooth® handset before the name of the handset is displayed on the
screen, you must enter the password 5555 to terminate the installation

30
 8 Programming your telephone

Using a Bluetooth® Wireless Technology headset - Alcatel-Lucent IP

8.17 Use of the Bluetooth® handset (Alcatel-Lucent IP Touch 4068 Phone) 8.19 Touch 4068 Phone

The Bluetooth® cordless handset permits the user to answer and call with complete freedom within a radius of 10 meter from Refer to the user documentation supplied with the headset.
the set.
• IP Touch Bluetooth® Wireless handset Deleting an accessory (headset, handset, etc.): Bluetooth®
The handset has a LED and two buttons.
8.20 Wireless Technology - Alcatel-Lucent IP Touch 4068 Phone
• Green flashing: normal operation.
• Green steady: handset charging.
• Orange flashing: battery charge low or handset outside coverage zone.
• Orange steady: malfunction. Settings Set BlueTooth

• Off-hook/On-hook and Volume/Mute keys

Reach the
Off-hook/On-hook: press this key to take or 'Menu' page
terminate a call.

Mydevices display of the different equipment

Volume/Mute:
matched
• short successive presses to change the
handset volume level (3 levels),
• long press to ensure your party no longer Select the equipment
hears you. to be removed

Installing a Bluetooth® Wireless Technology headset (matching) Delete message acknowledging the
8.18 - Alcatel-Lucent IP Touch 4068 Phone equipment has been removed

Before a Bluetooth® headset can be used, it must be correctly matched to the terminal. Before performing the matching Confirm your
operation, the headset must be in detectable mode*. choice

Settings Set BlueTooth

Reach the
'Menu' page

searching for Bluetooth®

Adddevices equipment, wait until the detected
equipment type and the address is
displayed
Select the relevant
equipment

acknowledgement
bc ef
2a 3d message and display of the
o

5
jkl 6
mn
headset icon on the
terminal screen
Confirm your Enter the PIN
choice code of the
headset *

* Refer to the user documentation supplied with the headset.

31
 9 ACD : Agent set / Supervisor
station
Other
9.4 The four operating statuses of the agent set

An agent's availability is determined by the operating status (of which there are 4), that the agent can change at any time. These
9.1 Agent set statuses are:
• In service, the agent is ready to receive calls.
• Withdrawn , the agent has withdrawn from the ACD application.
A call centre solution allows optimum distribution of calls to agents according to their availability and skills.
• Additional task, the agent is performing a task concerning a call and is not taking other calls.
• Temporarily absent, the agent has taken a break and is not taking calls.
The agent can change the operating status directly by entering codes (on all sets), by pressing the function keys on the set (Alcatel-
9.2 Open an agent session (login) - Agent set Lucent IP Touch 4028 Phone/4029 Digital Phone and Alcatel-Lucent IP Touch 4038 Phone/4039 Digital Phone/IP Touch 4068
Phone sets), or using the 'Agent Assistant' agent software on PC (if available).

Login 9.5 Changing the operating status of the set - Agent set
ACD
info

• Changing using codes (all sets)

Select the ACD Select the agent and The operating status change codes are defined when the system is configured. Contact the system administrator to obtain these
application validate codes.
Statuses Codes
c f
in service
de
2ab
3 ACD application welcome withdrawn
o

5
jkl 6
mn
screen display
enter the feature code additional task
Depending the to activate temporarily absent
displayed informations,
enter your password or A melody is played: activation accepted, A 'buzzer' type alarm sounds: activation refused, the
confirm the change of status has been carried OR set is probably not taken into account by the call
out centre; you should contact your administrator

9.3 ACD application welcome screen - Agent set

• Change by function keys (Alcatel-Lucent IP Touch 4028 Phone/4029 Digital Phone and Alcatel-
Lucent IP Touch 4038 Phone/4039 Digital Phone/IP Touch 4068 Phone)
Press the function key of the status to be activated. Information relative to the selected status is displayed on the screen. If a
name of the operating status of the agent refusal message is displayed, contact the system administrator.
agent set set

9.6 Modifying your personal code - Agent set

number of ACD
Perso status of the
135 A2 On
the agent 1.00 2.00 3.00 4.02+
queues
set 5.00 6.00 7.00 8.00
Perso
Onduty C.Work ef
T.Absence Offduty Password 2a
bc
3d
o
mn
jkl 6
Logout Groups 5
Password
New code (4 digits)

Alcatel-Lucent IP Touch 4038

Phone/4039 Digital Phone/IP
Touch 4068 Phone sets

• 4.02+ means: group number 4; 2 calls waiting; the '+' sign indicates that the queue capacity has been reached
(Alcatel-Lucent IP Touch 4038 Phone/4039 Digital Phone/IP Touch 4068 Phone).

32
 9 ACD : Agent set / Supervisor station

9.7 Agent set - Integrating another group/leaving a group 9.9 Supervisor station

A supervisor can review the messages left in the voice mailboxes of the call centre groups (maximum 8 groups) using the function
keys on an Alcatel-Lucent IP Touch 4028 Phone/4029 Digital Phone or Alcatel-Lucent IP Touch 4038 Phone/4039 Digital Phone/
IP Touch 4068 Phone set.

A supervisor can also perform the agent function from the same set.
Groups

Press the key of the group (1 to 8) to

integrate (box empty) and/orpress the 9.10 Supervising group mailboxes - Supervisor station
key of the group to leave (box full)

• Consulting the messages:

9.8 Close the agent session (logout) - Agent set When a message is left in a group mailbox, the voice mail present indicator associated with the supervision key flashes.

follow the instructions of the voice

guide
Logout

Press the supervision

key

When a mailbox is reviewed by a supervisor, the other supervisors cannot access it.

• Supervision keys for group mailboxes and positioning on the sets:

10:30

PERS.
Main

Access the 'Main' page

33
 Compliance
howtoc
Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year,
parts and labour, counting from the date indicated on your invoice.
The invoice will be demanded if making a claim under the warranty. The warranty does not
however confirm in the following cases: in the event of use that does not comply with the
instructions given in this user’s manual, faults or damage caused by natural wear, damage
resulting from a cause external to the appliance (e.g. impact, fall, exposure to dampness,
etc.), noncompliant installation or modifications or repairs carried out by people who are
not approved by the manufacturer or retailer.
Warning: never place your telephone in contact with water. To clean your telephone, you
may however use a damp soft cloth. Never use solvents (trichlorethylene, acetone, etc.)
which may damage the plastic parts of your telephone. Never spray it with cleaning
products.
The ear piece and microphone area of the handset may attract metallic objects that may
be dangerous for the ear.
To avoid accidentally damaging the set telephone line connector, make sure you position
the cord correctly in the compartment intended for this purpose.
The wording is not contractual and may be subject to change. Some features of your
telephone are controlled by a software key and the configuration of the unit.
Declaration of compliance
EC countries: we, Alcatel-Lucent Enterprise, declare that the Alcatel-Lucent IP Touch
4038 Phone, 4039 Digital Phone and IP Touch 4068 Phone products (that can be equipped
with a Bluetooth® handset) comply with the essential demands of Directive 1999/5/CE of
the European Parliament and Council. A copy of the original of this declaration of
compliance can be obtained from your installer.
Alcatel-Lucent IP Touch 4068 Phone & IP Touch Bluetooth® wireless handset
This device complies with Part 15 of FCC Rules and with RSS-210 of Industry Canada.
Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation. Warning: Changes or modifications
made to this equipment not expressly approved by Alcatel-Lucent Enterprise may void the
FCC authorization to operate this equipment. The device is designed and manufactured
not to exceed the emission limits for exposure to radio frequency energy in SAR (Specific
Absorption Rate) set by the FCC.
34
Information relative to the environment
This symbol indicates that at the end of its life, this product should be subject to
special collection and disposal in member countries of the European Union, as
well as in Norway and Switzerland. By ensuring this product is disposed of
correctly, you will help to conserve natural resources and help prevent potential
negative consequences to the environment and human health which could otherwise be
caused by inappropriate disposal of this product. For further details about recycling this
product, please contact the supplier who sold you the product.
Operating conditions
Operating temperature range: -5°C /45°C.
Acoustic shock protection
The acoustic level of the signal generated by the handset earpiece is less than 136 dBspl for
a transient signal and less than 125 dBA for a continuous signal.
Directive 2003/10/EC specifying the risks inherent in noise at work
The ring contributes towards overall daily noise; at its maximum setting, the level is 105
dBA at 60 cm from terminal. To reduce the level, the following is recommended:
- reduce the setting (9 levels of 5 dB)
- program a progressive ring.
Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-
Lucent. All other trademarks are the property of their respective owners.
The information presented is subject to change without notice.
Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.
Copyright © 2007 Alcatel-Lucent. All rights reserved.
MU19006USAD-O600ed01-0729