Beruflich Dokumente
Kultur Dokumente
AUTOMOBILE INDUSTURY
(2 WHEELER)
A REPORT
SUBMITTED BY
GYANU PRATAP SINGH
A-53
PGPEL(2009-10)
ACKNOWLEDGEMENT
I would also like to thank to all my friends for the constant support and help in the
successful completion of my project.
Industry Profile
• Industry Profile
• Segmentation of two Wheeler
• Growth prospects and key drives of Indian two
wheeler Industry
• Factor affecting Market
Players Analysis
• Recent Launches
Future Launches
2. Scooter
3. Mopeds
Domestic Market Share 2008 – 09
Commercial Vehicles 3.95%
Total Passenger Vehicles 15.96%
Total Two Wheelers 76.49%
Three Wheelers 3.60%
In the past year the sales of the automobile segment has taken a setback and the two
wheeler segment has not proved to be any exception. The two wheeler segment has
suffered a setback of over 7% during the past fiscal year but there have been signs of
recovery in the current year.
1.2 Comparative Analysis of Domestic Sales of Automobiles 2009-10
1.3 Sales
trend of
automobiles
for the last
several
years
Production
Trend
If we compare to the last year production of two wheelers it was around 8,026,681 out of
10,853,930 but this year we have got growth of 1.78%, this year production of two
wheelers is around 8,418,626 out of 11,175479 total automobile productions.
The export of automobiles from India has been constantly growing and with the
slowdown in the domestic market, the major companies are focusing on exporting much
more to increase their profit margins.
The growth witnessed by the Indian two wheeler industry indicates the growing demand
for low cost personal transportation solutions amongst the 300 million Indian middle
class consumers. Despite this spectacular growth rate, the two wheeler penetration
(number of two wheelers per 1000 inhabitants) in India remains lower than other Asian
countries. This fact provides an opportunity for continued growth in the market. India has
the lowest Penetration of two wheelers as compared to countries like Taiwan, Thailand,
Malaysia, Vietnam, Indonesia and China. In the present scenario, growth in the two
wheelers Industry will be driven by several factors
Rise in India’s Young Working Population
With the rising levels of per capita income of people, the Indian two wheeler market
offers a huge potential for Growth. This growth is relevant in the light of the fact that 70
per cent of India’s population is below the age of 35 Years and 150 million people will be
added to the working Population in the next five years. The number of women in the
urban work force is also increasing; this will lead to the Growth of gearless scooters.
Post 1991, the Indian two-wheeler industry comprising of motorcycles, scooters and
scooterettes opened up tremendously. The Indian motorcycle industry has expanded at
a 24% CAGR over the last five years, It Captured almost 80% of the market primarily at
the cost of the scooter and Moped segment. The scooter segment though has witnessed
a revival with the launch of scooterettes aimed at young women and adolescents.
The two wheeler market can be segmented into three categories on the basis of price –
Entry segment (<35000), Executive segment (between 35000 and 45000) Deluxe
(between 45000 and 65000) and Premium segment (above 65000).
Motorcycles are now sold as a passion, experience rather than a product. New products
are being introduced at a rapid pace and brands are gaining prominence. Thus there is
an increased focus on the premium segment which has an increased scope for
differentiation.
Purchasing Power is relatively high with buyers becoming more discriminating. Reliability
and economy have become more of a hygiene factor. Buyers now demand two-wheelers
that fit their personality thus increasing the scope for differentiation and branding.
Provision of financing through EMI’s has provided a means to satisfy the need of
possess a convenient and stylish mode of transport in the form of a two wheeler. This
has resulted in higher growth in the 125-150cc segment
With the introduction of Government policies such as reduction in excise duty from 16%
to 12% and allowing for 100% FDI Barriers to entry has reduced. However, the
investment required for setting up large distribution channels and service stations can be
a major entry barrier. Another significant entry barrier is the brand building required.
Thus, initially foreign players set up Joint Ventures with indigenous companies. After
establishing their brand they have launched their own line of products. E.g. Honda with
Hero Group and Yamaha with Escorts.
Threat from Substitutes such as the Tata 1 Lakh car looms large over the two-wheeler
industry. For the first time, a car has been positioned at a price point that fills the vacuum
between a motorcycle and a low-end car such as the Maruti 800. Previously, the price of
even a low end car (2.5 – 3 Lakhs) was too high to attract the customers from the entry
and executive two wheeler segment. Since brand loyalty is lower for these segments vis-
à-vis the premium segment, these segments may be threatened by the Tata car. Their
buyers will consider the convenience and status associated with owning a car, which is
reasonably priced and therefore a viable substitute.
Current Competition has intensified thus requiring greater branding and marketing. Also
due to the presence of relatively undifferentiated products, advertising and promotions
have gained importance. The product has moved from a commodity to a branded
product. However, there is still tremendous growth potential especially in the rural
markets due to the under developed road infrastructure for which motorcycles are highly
suitable.
Segment
Three CVs
3.9% 4.03%
W heeler 13.44%
Pas
`
T he
Others, 5.8%
Yamaha, Honda
3.8% Motors, 8
TVS Motors,
17.7%
H
1.1PLAYERS OPERATING IN THE MARKET
Established in 1945 Bajaj Auto Ltd was incorporated as a trading company. Till 1959,
they imported scooters and three-wheelers from Italy and sold them in India. The
company got a production license in the year 1959 and fastened a technical
collaboration with Italian PIAGGIO in 1960.
Bajaj Auto Ltd. is one among India's top ten companies in terms of market capitalization
and among the top five in terms of annual turnover.
The company started producing scooters in the year 1961 and followed three-wheelers
production in 1962. Its collaboration with Piaggio expired in 1971 and since then, their
scooters and three-wheelers are being sold with the brand name “BAJAJ”.
Maharashtra Scooters Ltd., a Company with 24% equity participation by the Company
and 27% participation from Maharashtra State Government's Western Maharashtra
Development Corp. was formed in the year 1975 under the "Horizontal transfer of
technology" policy.
The first production unit is located at Satara, Maharashtra. The unit continues to collect
scooters from CKDs supplied by the Company. These scooters are marketed through
the Company's distribution network and under the Company's brand name.
In 1984, the second production plant was set up at Aurangabad, Maharashtra. This plant
started scooter production in 1986, three-wheeler production in 1987 and scooterettes
and motorcycle facilities were commissioned in 1990 & 1991 respectively.
Today, the company has become a market leader with annual production in excess of
1.35 million units which was about 4000 units in 1961. These days, Bajaj Auto Ltd. has
started offering products in all segments (mopeds & scooterettes, scooters, motorcycles,
three wheelers).
TWO WHEELERS
>> MOTORCYCLE
Bajaj Avenger 180 CC
Bajaj CT 100 99.27 CC
Bajaj Discover DTSi 135 CC
Bajaj KB 125 123 CC
Bajaj Platina 99.27 CC
Bajaj Pulsar DTS-Fi 220 CC 220 CC
Bajaj Pulsar DTSi
180 CC
• Pulsar 180 DTS-i UG 150 CC
• Pulsar 150 DTS-i UG 200 CC
• Pulsar 200 Cc 220 CC
1985 CD-100
1989 SLEEK
1991 CD-100 SS
1994 Splendor
1997 Street
1999 CBZ
2001 PASSION
2002 DAWN, AMBITION
CD-DAWN, SPLENDOR +, PASSION +,
2003
KARIZMA
SUPER-SPLENDOR, CD-DELUX,
2005
GLAMOUR, ACHIEVER
The company is committed to provide the customer with excellence. A rich background
of producing high value products at reasonable prices led the world's largest
manufacturer of motorcycles to collaborate with the world's largest bicycle manufacturer.
During 80s, Hero Honda became the first company in India to prove that it was possible
to drive a vehicle without polluting the roads. They company possess three
manufacturing units based at Dharuhera, Gurgaon and Haridwar are capable to produce
4.4 million units per year. They introduced new generation motorcycles that set industry
benchmarks for fuel thrift and low emission.
The unique features like fuel conservation, safety riding courses and mobile workshops
helped the group reach in the interiors of the country. Well-entrenched in the domestic
market, Hero Honda Motors Ltd. turned its attention overseas, and exports have been
steadily on the rise.
Over the years, the Company has received its share of accolades, including the National
Productivity Council's Award (1990-91), and the Economic Times - Harvard Business
School Association of India Award, against 200 contenders. The gross sales of Hero
Honda by March end'2008 was 33, 371, 43 Crores.
TWO WHEELERS
>> MOTORCYCLES
Hero Honda Achiever Hero Honda CD Dawn Hero Honda CD Deluxe
Hero Honda CD 100 Hero Honda CD 100 SS Hero Honda Glamour
Hero Honda Splendor
Hero Honda Glamour
• Splendor +
• Glamour Hero Honda Passion Plus
• Super Splendor
• Glamour - FI
• Splendor NXG
Hero Honda Sleek Hero Honda CBZ X-TREME Hero Honda Karizma
Hero Honda Hunk
>> SCOOTERETTES/MOPEDS
Hero Honda Pleasure Hero Ankur Hero Gizmo
Hero Panther Hero Puch Automatic Hero Sakhti 3G
Hero Stepmatic Hero Street Hero Winner
Hero Stepmatic Hero Puch Automatic Hero Sakthi 3G
Hero Winner
Established in 1999, the Honda Motorcycle & Scooter India Pvt. Ltd. (HMSI) is a wholly
owned subsidiary of Honda Motor Company Ltd., Japan and is located at Manesar,
Haryana. The company's most well known brand is the Honda Activa that revolutionized
the Indian scooterette market in terms of design and features. The company exports
scooters to the European Union.
HONDA MOTORCYCLES
MODEL CAPACITY
Honda Shine 125 CC
Honda Unicorn 149.1 CC
Honda Stunner CBF 125 CC
Honda CBF Stunner FI 124.7 CC
HONDA SCOOTERS
MODEL CAPACITY
Honda Eterno 147.7 CC
HONDA SCOOTERETTES/MOPEDS
MODEL CAPACITY
Honda Aviator 102 CC
Honda Activa 102 CC
Honda Dio 102 CC
4. TVS Motor
TVS Motor is a leading and trusted two wheeler company
began with the vision of TVS Scooty the founder of the
Sundaram Clayton Group, the late T.S. Srinivasan - 'to design, develop and produce an
affordable moped for the Indian family.' This vision was realized in 1980 when TVS 50,
India's first two-seater moped rolled out of the factory at Hosur in Tamil Nadu, Southern
India.
The company has been known for its ruggedness and reliability. TVS 50 was successful
and it has smoothened the way for many successes for TVS Suzuki even before its
launch in the market. The TVS 50 XL is especially designed for individuals who want
economy fused with sporty looks. Recently new XL Super with a 70 cc high-tech Power
Pack is all set to redefine the category of mopeds in the country. The Suzuki Samurai
was launched for the time conscious urban commuter. The Max 100 R was engineered
for those who demanded strength and ruggedness. Along with them all, Suzuki Shogun
was for those who wanted raw power.
TVS Motor has continually worked on innovation of the motorcycle segment along with
two wheeler range. The Suzuki Shaolin, developed by TVS Suzuki is India's first 5-
speed, 140 cc motorcycle. Another example of the company success is TVS Scooty, a
60 cc Scooterette which keep one step ahead of its time in India.
TVS Motor has been coveted 2 IT awards, one of them is bagging the SAP ACE 2008
award for Customer Excellence and the other one is 2008 Symantec South Asia
Visionary Award. Along with this, it is the first company in the world to be honored with
The Deming Prize for Total Quality Management. In September 2008, the company has
got 19% growth for registering total two wheeler sales of 137,246 units.
The company is the third largest two-wheeler manufacturer in India and ranks among the
top ten globally. The company was the first in India to launch 2-seater 50cc moped and
100cc Indo-Japanese motorcycles. At present TVS Apache, TVS Victor, TVS Scooty,
TVS Centra and TVS Fiero are the popular bikes in Indian market.
In all, team TVS has triumphed each and every race and rally in the country from the
road to racetrack, with each of the TVS bikes being a winner. And each time the 'Team
TVS' has won on the track or off it; our customers have secured a better product for their
personal transportation.
1.1.6 TVS models
TWO WHEELERS
>> MOTORCYCLES
Suzuki Hayabusa 1300 Suzuki Intruder M1800R Suzuki GS 150R
TVS Apache RTR FI TVS Centra TVS Fiero
• TVS Fiero F2
• TVS Fiero FX
Suzuki Max 100 Suzuki Max 100R Suzuki Samurai
Suzuki Shogun Suzuki Shaolin TVS Flame
TVS Victor TVS Star
AWAITED MODEL
TVS Taurus Fiero F3
5. Royal Enfield Motors Ltd.
In 1990, Royal Enfield entered into a strategic alliance with the Eicher Group, and later
merged with it in 1994. The annual turnover of the company is Rs.10 billion. The Eicher
Group has a range of interests in the automotive industry, including small trucks,
tractors, exports, automotive gears, management consultancy and cartography.
The corporate philosophy of Royal Enfield Motors Ltd. is built around quality and
unflinching loyalty to the customer, a few reasons why the legendary Bullet is not just a
bike but a motorcycling icon. The ruggedness and reliability of the bike is endorsed by
the army, the police, the paramilitary forces and over 500 institutions which form part of
the die-hard customer base of the Bullet, dubbed the "Rajagadi", or royal vehicle.
The innovative ideas of the Royal Enfield -Eicher nexus are exhibited in the new line of
Enfield bikes and the global technological tie-ups.
Royal Enfield Motors Ltd. operates out of 12 area offices, 16 depots, over 250 dealers
and 150 authorized service centers in India. The company also exports its products to
over 20 countries including Canada, France, Japan, USA, Germany and UK.
1.1.7 Royal Enfield Model
TWO WHEELERS
>> MOTORCYCLE
Bullet 350 Bullet 500 Enfield Diesel
Bullet Deluxe Bullet Electra Bullet Machismo
• Bullet Electra
• Bullet Electra 5S
Bullet Machismo 500 Bullet Std 12V Lightning 500
Taurus Thunderbird Twin spark
Yamaha made its initial foray into India in 1985. Subsequently, it entered into a 50:50
joint venture with the Escorts Group in 1996. However, in August 2001, Yamaha
acquired its remaining stake as well, bringing the Indian operations under its complete
control as a 100% subsidiary of Yamaha Motor Co., Ltd, Japan.
India Yamaha Motor operates from its state-of-the-art-manufacturing units at Faridabad
in Haryana and Surajpur in Uttar Pradesh and produces motorcycles both for domestic
and export markets. With a strong workforce of 2000 employees, India Yamaha Motor is
highly customer-driven and has a countrywide network of over 400 dealers.
The company pioneered the volume bike segment with the launch of its 100 cc 2-stroke
SALES PROFILE
Sales (%) by product category (consolidated)
Sales (%) by region (consolidated)
Environmental Scan
/ \
Internal Analysis External Analysis
/\ /\
Strengths Weaknesses Opportunities Threats
|
SWOT Matrix
Threats
Opportunities
players.
At the end we can say that all the above are giving a very tight competition to INDIA
YAMAHA MOTORS in India. To overcome these competitors YAMAHA is constantly
doing R & D about its product and market as well.
We can classify these competitors into following groups according to their attributes and
their competitive forces.
3 RECENT LAUNCHES
YAMAHA FZ-S
Yamaha FZ-S 150cc, a recently launched bike by the industry giant Yamaha. After the
grand success of FZ-16 Yamaha has finally launched its modified version (FZ-S) in
India. This fabulous bike is equipped with all the necessary features one may think of. It
stands ahead in style and performance not only in its segment but beyond. This bike is
best suited for those who want elegance and power in one. It is designed and
engineered with the capacity for active and aggressive enjoyment of around-town street
riding and styling, bringing a sense of pride for the owner of the bike. It is especially
designed to satiate riders' desire for style and fashion. It is popularly referred as the
“Stylish Macho Street Fighter” (Lord of the Streets).
The 2009 edition of Bajaj Pulsar comes without fuel injection technology but yet it will
produce more power at 21PS. The new Bajaj Pulsar DTS – Fi 220 cc will reach the top
speed of more than 140 kmph. This two wheeler from India's second largest two-wheeler
manufacturer comes with single cylinder 4 stroke air cooled engine. This motorcycle has
a maximum power of 21.04 @ 8500rpm and maximum torque of 19.12@7500 rpm.
Bajaj Pulsar DTS-Fi 220cc will be available in all contemporary black themes as well as
can be availed in 4 different colors. The recently launched Bajaj Pulsar DTS Fi-220 cc
reflects a major difference from other Pulsar bikes launched by the automaker. This
change is the downgrading of Pulsar model from Fuel Injection to carburetion.
The all new Bajaj Pulsar DTS-Fi 220cc is loaded with features like engine oil cooler, split
seats, clip-on handle bar, auto choke and fuel & battery charge indicators. This new
version of Pulsar makes the use of temperature based ignition mapping. This kind of
mapping helps to optimize the ignition timing in order to achieve good start ability,
outstanding torque as well as quick warm up.
The different features to look out for in Bajaj Pulsar DTS Fi include rear and front disc
brakes. In fact, this is the first bike in India that comes with both types of brakes. Since
this motorcycle is designed to offer a thrilling riding experience it is also packed with
varied safety features for smooth running. According to the reviews of this advanced
version of Pulsar, this bike in India is sure to give competition to motorcycles of other
brands.
HONDA CBF STUNNER FI
Geared with PGM-FI technology, Honda CBF Stunner FI has made its way in India. The
new version of CBF Stunner sports bike from Honda Motorcycle and scooters
India Pvt. Ltd. (HMSI) was launched and targeted for the youth in the country. This
sports bike from Honda Motorcycle's is priced at around Rs. 66,200 (ex-showroom,
Bangalore) and Rs. 64,630 (ex-showroom, Delhi).
An ultimate desire for every youth, Honda CBF Stunner PGM FI comes equipped with
superior technology and stunning performance. Powered with a 4-stroke, air cooled OHC
single cylinder engine, this two wheeler is offered with digital ignition. The new Honda
CBF Stunner FI is believed to develop 11bhp at 8000 rpm and 11 nm torque at 6500
rpm. The motorbike re-defines style with amazing features like a stepped-up seat, half
fairing, front and rear tubeless tires, alloy wheels for a comfortable riding experience.
Honda CBF Stunner PGM FI 125 cc gives a top speed of 65kmph in 5.2 seconds. The
eco- consciousness of the company HMSI, that is the wholly-owned two-wheeler
subsidiary of Japan-based Honda motor Company, is also evident from the PGM-FI
technology used in this sports bike. The PGM-Fi (Programmed Fuel Injection) technology
of the two wheeler would keep emission level as low as 1/10 of BS II Norm.
The all new CBF Stunner PGM-FI has maintenance free battery and viscous air filter that
promises less maintenance. Cumulated with PGM-FI technology, this version of Honda
Stunner is believed to reach out to the youngsters and give them a heart racing
experience.
Key Highlights:-
The Royal Enfield Thunderbird Twinspark is the perfect example of unfolding mix of old
and new. Its 346 cc engine, 4 stroke single cylinder air-cooled engine delivers maximum
power of 19.8 bhp @ 5250 rpm capacity ensuring its smooth performance and constant
vacuum (CV) carburetor assure its simple start. Delighting customers, this bike is
absolute comfort statement for the passenger as well as rider. This bike is like a must-
have for every rider and it is hard to beat in terms of pure riding pleasure and visual
delight.
Special Features:
Incorporated with all latest and advanced features, this bike includes:
Features:
• Steering damper
• Engine mode indicator
• Vertically stacked headlight
• LED taillight
• Radial mount TOKICO front brake caliper
Colors:
Some special characteristics of Suzuki Hayabusa 1300 are :
Specifications:
SUZUKI GS 150R
Features:
Equipped with certain unique features like :
Specifications:
Aiming to strengthen its presence in the premium segment, country's third largest two-
wheeler maker TVS Motor Company on Monday launched an advanced version of its
bike Apache fitted with fuel injection engine, priced at Rs 64,990.
The new bike Apache RTR FI would come with an 160 cc fuel injected engine
TVS APACHE RTR FI is the first bike from its stable to feature innovative Fuel Injection
technology. By launching the apache RTR FI TVS will bring the its ultimate racing
experience to the streets. According to TVS, the new apache RTR FI offers instant thrill
and superior performance of a fuel injected 160cc engine. The 160cc FI mill cranks out
15.1bhp at 8500 rpm and 13.1Nm at 6500rpm. The figures are not much different for
carbureted apache RTR. However, the power delivery will be progressive and the
refinement can be felt while driving. TVS claims the top speed of the new apache RTR
Fuel Injection (FI) as 120kmph. Also because of the improved combustion the emissions
will be minimal in the new apache RTR Fuel Injection (FI).Another novel feature in the
new apache RTR Fuel Injection (FI) is the rear disc brake. This new feature will give
better control over this beast.
YAMAHA R125
YAMAHA R6
ENGINE SPECIFICATIONS
Displacement: 599cc
Engine: 4-stroke, 4-cylinder, 16-valves, D0HC
Maximum Power: 127 Bhp @ 14500 rpm
Maximum Torque: 65.8 Nm @ 11000 rpm
Gears: 6 Manual
DIMENSIONS
Length: 2040.00 mm
Width: 705.00 mm
Height: 1100.00 mm
Weight: 185.00 kg
Ground Clearance: 130.00 mm
Fuel Tank: 17.30 ltrs
Wheelbase: 1380.00 mm
Wheel Type: Alloys
ENGINE SPECIFICATIONS
Displacement: 165cc
Engine: Air-cooled, 4-stroke, SOHC, 2-valve
Maximum Power: 15 Bhp (Expected)
Maximum Torque: 14 Nm ( Expected)
Gears: 5 Speed
DIMENSIONS
Length: 2065.00 mm
Width: 730.00 mm
Height: 1100.00 mm
Ground Clearance: 155.00 mm
Fuel Tank: 13.00 ltrs
Wheelbase: 1300.00 mm
ENGINE SPECIFICATIONS
Displacement: 180cc
Engine: 4 Stroke, EFi
Maximum Power: 18bhp
Gears: 5 Speed
DIMENSIONS
Length: 2020.00 mm
Width: 730.00 mm
Height: 1100.00 mm
Weight: 130.00 kg
Ground Clearance: 180.00 mm
Fuel Tank: 16.00 ltrs
Wheelbase: 1300.00 mm
OTHER SPECIFICATIONS
Top Speed: 135kph
Fuel Consumption (City): 28.00
Fuel Consumption (Highway): 42.00
Expected In: July, 2009
4.FUTURE LAUNCHES
The Honda CBR1000RR Fire blade is a Moto GP race replica with many of its features
taken from Honda's top-end racing bikes. The result is a high-performance track and
racing superbike that also makes for a perfect street bike.
HONDA CBR600RR
Inspired by the Honda RC211V MotoGP the
CBR600RR receives the "RR" designation for "race
replica" because of its emphasis on racing
characteristics such as an advanced braced
swingarm, center-up exhaust system, and more
aggressive riding position.
1) Exciting new colors: Red/Black, Pearl Orange/Black, Metallic Silver, and Graffiti
2) Exclusive, MotoGP derived Unit Pro-Link Rear Suspension
3) Dual Stage Fuel Injection System (PGM - DSFI) features two injectors per cylinder.
4) MotoGP-derived Honda Electronic Steering Damper (HESD).
5) High-revving engine redlines at 15,000 rpm.
6) MotoGP-style center-up exhaust system.
7) Radial-mount front brake calipers combined with radial actuated master cylinder.
8) 41mm Honda Multi-Action System (HMAS) inverted front fork.
9) Centrally located fuel tank increases mass centralization for a more compact frame
design.
10) Line beam headlights feature three-piece multi-reflector design.
‘Consumer buyer behavior refers to the buying behavior of final consumers – individuals
and households who buy goods and services for personal consumption.’ (Philip Kotler)
‘To understand the buyer, and to create a customer out of him, through this
understanding, is the purpose of buyer behavior.’ (Ramaswamy and Namakumari)
It needs to be specified at the outset that there is no unified, tested and universally
established theory of buyer behavior. What is available today, are certain ideas of buyer
behavior.
1. Problem Recognition
The process of buying normally starts with the recognition of a need by the
consumer. He recognizes a problem and develops a perception of the problem. Then
he seeks information for solving his problem.
2. Awareness
The customer turns to his environment /world of information around him. It makes
him aware of the existence of the product that would solve his problem.
3. Comprehension (Evaluation)
Comprehension comes out of his ability to reason with the information.
The awareness and comprehension stages represent the information processing
stage. These two stages constitute the cognitive field of the purchase process.
4. Attitude
It is the sum total of the individual’s faith and feelings towards a product. As a result
of his awareness and comprehension, the consumer develops an attitude – favorable
or unfavorable – towards the product. The purchase process will continue only if he
develops a favorable attitude or a liking for the product.
5. Legitimization
The buyer must be convinces that the purchase of the product is he legitimate
course of action. This stage often stands as a barrier between a favorable attitude
towards the product and actual purchase. Only if the buyer is convinced about the
correctness of the purchase decision, will he proceed. At this stage, he may seek
further information regarding the product, or attempt to assess the information
already available.
Attitude and legitimization constitute the attitude field of he purchase process.
6. Trial
Conviction leads the consumer to try the product on a small scale ; he may buy a
sample. He tries to evaluate the product from his own experience.
7. Adoption
A successful trial leads him to buy/adopt the product.
Trial and Adoption constitute the behavioral field in the buying process.
8. Post-Purchase Behavior
The purchase leads to a specific post purchase behavior. Usually, it creates some
restless ness in the mind of the individual. He is not sure about the product. He may
feel that ‘the other brand’ would have been better. He may even feel that the
salesman has taken him for a ride. As this dissonance is uncomfortable, the
individual, by himself will seek all means to recover his conviction and poise. He well
seed reassuring advertisements of the products or he may deliberately avoid positive
stories about the competing brand.
BIBLIOGRAPHY
&
REFERENCES
9.1 BIBLIOGRAPHY