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Section 1: Academic papers

Selecting expatriates for increasingly complex global


assignments

Michael Harvey
Michael F. Price College of Business, University of Oklahoma, Norman,
Oklahoma, USA
Milorad M. Novicevic
University of Wisconsin, La Crosse, Wisconsin, USA

Keywords In a recent survey of Fortune 500 human expatriate selection model; and illustrate the
Expatriates, Project management, resource managers, 85 per cent of the managerial implications of the selection
Selection, International operations respondents did not feel that their model and develop a recommended
organizations had an adequate number of procedure for managerial practice. Each of
Abstract
As organizations globalize their
managers/leaders to manage their future global these sections of the paper will be discussed
operations, there is a heightened business operations (Gregersen et al., 1988).
in the following sections of the paper.
need to identify and select
qualified managers for overseas
assignments. The increased
complexity of these foreign
Introduction The selection of expatriate
assignments necessitates a managers: past methods and their
The globalization of business has accelerated
recalibration of the traditional
selection procedures and at a pace that has frequently outpaced many successes and limitations
processes used in the past. In organizations’ ability to identify and develop The selection of expatriate managers for
particular, there is some evidence an adequate number of qualified expatriate assignments has had a long and tortured
that expatriation becomes
managers (Welch, 1994; Stroh and Caligiuri, research history (Fish, 1999; Ones and
strategic as organizations
increasingly grow and compete 1998; Gregersen et al., 1998). The ability to Viswesvaran, 1997; Spreitzer et al., 1997).
globally. Therefore, the critical compete in increasingly hypercompetitive Initial models documented that technical or
issues, which arise as expatriates’ global markets necessitates having qualified functional expertise has been the primary
assignments evolve into a global
global managers who have competencies that criterion for selecting expatriate managers
assignment scope, must be
viewed in a systematic manner. differentiate the organizations’ strategic for assignments (Mendenhall et al., 1987;
This paper develops a unique choices (Bartlett and Ghoshal, 1995; Pfeffer, Tung, 1981, 1982). Further attempts at
theory-based expatriation 1994; Ghoshal and Bartlett, 1997). A successful identifying an appropriate model for
selection process based upon a
global manager will have to possess a complex selecting expatriate managers focused on
systemic assessment of potential
expatriate candidates’ multiple amalgamation of technical, political, social, identifying personal characteristics of
IQs, learning styles, thinking organizational and cultural competencies candidates that could help improve the
styles, and the nature of the beyond those found in many of the expatriates chances of expatriate managers’ ``survival’’
expatriate assignment. In
of the past (Bartlett, 1986; Bartlett and Ghoshal, during assignments (for example, see Baliga
addition, a practical step-by-step
managerial process is developed 1994; Ghoshal and Bartlett, 1997). The ability to and Baker, 1985; Hays, 1971, 1974; Tucker
that can be used in the selection amass the collective managerial skills to 1978; Tung, 1981). Although models used for
of expatriate managers for global compete in the hypercompetitive global the selection of managers vary with the
assignments.
marketplace may be one of the most important nationality of the organization, the core
strategic tasks facing the management of concepts have centered on functional
rapidly expanding global organizations. The capabilities and personal characteristics of
global leadership development through potential candidates (see Levy-Leboyer (1994)
``superior’’ expatriate managers has been for a review of European selection methods).
described as a ``contest’’ for global core While these early studies identified a number
competency (Rumelt, 1994; Heene, 1994). of specific issues that could impact on the
The purpose of this paper is to: examine success or failure of expatriate managers,
past methods used in the selection of initially very little was done to develop a
expatriate managers; develop a competency- more systemic approach to the expatriate
based theoretical foundation for a new selection process.
integrated model for the selection of Figure 1 illustrates the individual,
expatriate managers; explain specific organizational, environmental, and systemic
Career Development components/stages of the integrated issues of influence on an expatriate’s success/
International
6/2 [2001 ] 69±86
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[ 69 ]
Michael Harvey and failure that were gleaned from research professional and personal spheres of one’s
Milorad M. Novicevic conducted on expatriate selection. This type of life (Buss, 1991); and
Selecting expatriates for diagnostic approach to the research of
increasingly complex global 5 openness and intellect ± having the ability
assignments expatriation did not provide an integrated for individuals to effectively complete
Career Development theoretical view to guide practice of their functional assignment, and at the
International expatriate staffing. The explanatory approach same time an awareness of the
6/2 [2001] 69±86 to expatriate selection has, however, been environment to allow for adaptation of
recently modified toward a more predictive their behavior to changing conditions in
approach to take into consideration an ex ante that environment (Behling, 1998).
examination of personality characteristics of
potential expatriate managers. While these personality characteristics are
Specifically, researchers have thought to have a predictive power relative to
concentrated their attention on the the success of expatriate managers, the
predictive power of the big five personality empirical research to fully support this
characteristics for expatriate success. The position is somewhat lacking. In a
five characteristics examined are: comprehensive review of 117 empirical
1 extroversion ± individuals that studies using the big five personality
successfully assert themselves and gain characteristics, Barrick and Mount (1991)
acceptance in the social environment found that conscientiousness was the best
through social relationships (Ones and single predictor of individual performance.
Viswesvaran, 1997);
The same sort of survey of research was
2 agreeablenes ± being identified as a team
conducted in Europe, resulting in similar,
player through the formation of reciprocal
although not as strong, results. Moreover, the
social alliances and the building of social
tie to organizational performance using the
capital in the organization (Caligiuri,
2000); big five personality characteristics as the
3 conscientiousness ± trusted, diligent primary selection means is also somewhat
cohorts that are productive and tentative (for a review of the issues see Wood
supportive of increased organizational (1999)). In addition to the big five personality
performance (Hogan, 1996); attributes, the development of classifications
4 emotional stability ± the intrapersonal or categories of soft social skills has been
ability to adapt and cope with stress in used for the selection of managers.

Figure 1
Predicting success/failure of expatriate managers

[ 70 ]
Michael Harvey and Several skill classification schemes illustrate process. The complexity associated with
Milorad M. Novicevic the intent of the practitioners to establish selection of expatriates to fill changing
Selecting expatriates for multiple means to predict success for assignments is becoming more vexing given
increasingly complex global
assignments expatriate managers. The Ashridge the staffing requirements associated with
Career Development Management Research Center identified five global organizations entering emerging
International skill categories with multiple items in each markets. It therefore would appear to be a
6/2 [2001] 69±86
category: propitious time to develop an expatriate
1 strategic awareness and support; selection process that is keyed to multiple
2 adaptability in new/novel environmental abilities of candidates, better understanding
situations; of candidates’ methods of learning, and the
3 sensitivity and openness to other cultures overall competence of managers across a
and social mores; broad spectrum of personal and professional
4 language capabilities; interpersonal skills. If organizations are going to be
communication skills (Harris and effective global competitors, the competence
Brewster, 1999). repertoire of expatriate managers will play
an integral role in the effective development
Other studies supporting the ``soft’’ skill
and implementation of the organizations’
approach (i.e. skills not directly tied to
strategies. Therefore, developing a
technical training and functional expertise)
competency-based theoretical view of
have extended the number of categories to
expatriate selection provides the frame for
include: global awareness, corporate
examining such a process.
strategy, cultural empathy, cross-cultural
team building, international negotiation
skills, ethical understanding of conducting
business in foreign countries, and self- A competency-based view of
confidence. Many practitioners feel that expatriate selection
these additional screening devices augment A competency-based view of the relationship
the more traditional personality between human resource management and
characteristics-based selection tools. But expatriate staffing suggests that input,
most recently, IHRM has begun to develop a managerial, and transformation-based
more systematic approach to the entire competencies operate interdependently,
human resource management process. creating firm-specific competencies that can
There is a growing group of academic produce a sustained competitive advantage
IHRM researchers that contend that selection (Lado and Wilson, 1994). A competency-based
and other human resource functions should perspective explicitly addresses the dynamic
not be viewed separately, but must be viewed nature of the global environment by
as an integrated system of human resource acknowledging that the initial set of
functions (Becker and Gerhart, 1996; Huselid, competencies (i.e. organizational and
1995; Huselid et al., 1997). IHRM researchers individual) should be renewed by the
appear to have adopted this systemic development of new competencies through
approach toward human resource functions orchestrated selection of better/more
by developing integrative IHRM frameworks qualified expatriate managers. This renewal
(for example see, Dowling et al., 1999; Taylor suggests that a global organization should
et al., 1996; Welch, 1994). Therefore, the formulate its strategic intent to discover and
selection process would have to be fully develop new competencies of strategic
integrated into the other human resource relevance through development of the
functions such as training/development, complementary competencies to those
compensation, performance appraisal and possessed by past expatriate managers
the like. (Sanchez et al., 1996).
These integrated human resource systems Figure 2 illustrates the basic components
should be attuned to the strategic position of a competency-based strategic choice
taken by the firm relative to its future global process. Competencies are divided into three
expectations. By examining all the human distinct categories:
resource functions as a system, it is felt that 1 input competencies ± capital, labor,
better collective human resource decisions physical assets, and other factor inputs to
will be made, which will increase the the global organization;
consistency among the various operating 2 managerial competencies ± top
units in a global network. It would be management team (TMT) capabilities,
difficult at this juncture in evaluating the managerial social knowledge, informal
selection process for expatriate managers to internal/external business networks of
claim that the selection of these managers is global organizations, and personal social
a systemic well-articulated and documented capital of expatriate managers that can be
[ 71 ]
Michael Harvey and Figure 2
Milorad M. Novicevic Competency-based strategic choice process
Selecting expatriates for
increasingly complex global
assignments
Career Development
International
6/2 [2001] 69±86

used to accomplish the mission of the Input competencies


organization; and Input resources play a critical role in
3 transformation-based competencies ± the developing sustained competitive advantage
ability of management to accomplish the within the firm value chain. These are the
tasks necessary to gain competitive same competencies that would be identified
position in the marketplace, which in a resource-based view of the firm: the
assumes adaptability and learning bundled tangible and intangible internal
capabilities embedded in the expatriate resources (Oster, 1990) that are valuable,
manager as well as the global organization rare, imperfectly mobile, and inimitable
(Harvey et al., 1999). (Barney, 1991). These input resources may
include physical assets, organizational
As is depicted in Figure 2, the three types
capital, and specific human resources that
of competencies can be bundled to provide
enable an organization to effectively compete
a set of strategic choice options. A greater
in the global marketplace with valued
set of competencies throughout the
products and services (Lado and Wilson,
operating entities of the global organization
1994).
equates to improved strategic options. Specific to global organizations attempting
The strategic choice options are weighed to develop dynamic capabilities through
against the opportunities in each of the expatriation of managers is the identification
host country’s environmental contexts. and selection of an adequate number of
As the level of competencies increases qualified managers with a strong desire or
and the environmental contexts become interest in managing in subsidiaries. These
more uncertain, management may make input human resources may also include
future strategic choices to position the third country nationals employed in overseas
global organization dynamically in the subsidiaries who share their tacit knowledge
business landscape based on the competent of the local context with members of the
advice from the globally dispersed home country organization.
expatriate network. This continuous
expatriate-sourced reassessment of Managerial competencies
competencies and market changes allows Managerial competencies focus on the global
the organization to develop a global organization’s vision of the TMT and the
competency unique from other decisions and actions necessary to realize
organizations competing in that vision (Lado et al., 1992). Managerial
hypercompetitive market segments competencies may create sustained
(Harvey et al., 1999). Each of the specific competitive advantage directly if the TMT is
types of competencies will be briefly able to exploit unique expatriate specific
discussed. competencies. These competencies are
[ 72 ]
Michael Harvey and particularly valuable to the organization if specific role in global organizations and their
Milorad M. Novicevic they provide an institutional bridge between subsidiaries. First, there may be situations,
Selecting expatriates for the cultural, social, and political divide often outside the global organization’s network of
increasingly complex global
assignments found between the domestic and foreign relationships, which may require tacit local
Career Development subsidiaries (Gabby and Zuckerman, 1998). knowledge to explore business relationship
International As these managerial competencies develop, options and exploit opportunities in a specific
6/2 [2001] 69±86 the resulting outcomes from implementing geographic area or culture. By utilizing
new strategic visions may reshape the competent expatriates with multiple skills,
thinking, actions, and even the worldview of global organizations are developing a resource
the TMT, making it ultimately evolve into a competency of such tacit knowledge that is
global mindset (Kefalas, 1998; Paul, 2000). difficult for global competitors to duplicate.
Specific to expatriate staffing of subsidiaries, Furthermore, the tacit knowledge gain
a competency-based perspective would suggest through having highly qualified expatriate
that a diverse and heterogeneous set of managers in foreign subsidiaries can be
cognitive perspectives (Mahoney and Pandian, brought back and embedded into the domestic
1992) and managers’ coordination capabilities firm-specific routines, which in turn can
(Sanchez et al., 1996) can encourage superior facilitate organizational learning, ultimately
performance of the network of subsidiaries. increasing organizational effectiveness in
The objective would be to create global competitive positioning.
multidimensional competencies to facilitate By combining the three types of
effective implementation of global, as well as competencies effectively, the global
local, initiatives. The importance of global organizations can configure a repertoire of
assignments for expatriate managers is strategic choices relative to a specific
directly tied to their ability to transfer national competitive environment, while at
knowledge and cultural attributes of the the same time being mindful of the need to
headquarters to overseas operations (Bender maintain consistency among subsidiary
and Fish, 2000). Developing this multilevel policies/procedures. Such consistency is
competency through knowledge transfer may derived from the development of a TMT
result in a superior performance of the global mindset, which in turn thrives on the
organization (Wright et al., 1994). creation of an adequate pool of global
managers with complementary competencies
Transformation-based competencies and maintains a proactive posture relative to
The TMT may also need to acquire and the value of assembling, motivating, and
develop competencies to more effectively retaining a multicultural management team
address issues and collaborative for use in global organizations (Kedia and
relationships with external entities and Mukherji, 1999; Kefalas, 1998; Paul, 2000).
institutions (i.e. government agencies, banks, Therefore, an expatriate staffing system
suppliers, customers, strategic alliance needs to be developed that facilitates effective
partners) and key individuals in the host deployment of the firm-specific competencies
countries. This broad set of competencies has based on individual competencies of
been labeled as transformation-based. expatriates.
Transformation-based competencies are
those that enable the foreign subsidiary to
transform inputs into outputs and may
include alliance-based technology or
Competency-based model of
marketing innovations that facilitate new
expatriate selection
product and customer relationship In an effort to develop a more comprehensive
development (Lado et al., 1992). Similarly, selection process of expatriate managers for
these competencies may create a collective increasingly complex global assignments, a
experience base and/or learning capability, model has been developed to highlight the key
resulting in an organizational culture decision variables in the method (see Figure 3.
conducive to learning that is difficult for The basic premise of the model is that
competitors to replicate and therefore can potential expatriate managers have multiple
create a relative competitive advantage over ``IQs’’ that need to be inventoried to determine
other global organizations (Taylor et al., 1996; the unique skill set of each candidate
Roth and O’Donnell, 1996). (Sternberg, 1996). In addition, each candidate
It is imperative to transfer transformational has ``potential’’ to learn additional
competencies through cross cultural manager competencies, but one’s learning style directly
assignments, thereby building more diverse impacts on the learning process of new
and pluralistic management teams in overseas competencies. By having an insight into a
operations (Fish and Wood, 1997b). learning style, development programs can be
Transformation-based competencies can play a designed to complement the expatriate
[ 73 ]
Michael Harvey and Figure 3
Milorad M. Novicevic Global problem-solving potential
Selecting expatriates for
increasingly complex global
assignments
Career Development
International
6/2 [2001] 69±86

candidate’s learning style (Kolb, 1974, 1978; 1 Analytical intelligence ± the planning,
Mumford, 1999). The ability (i.e. multiple IQ implementation, evaluation of problem
inventory and additional learning) is the basis solving processes and knowledge
of the competencies required to effectively acquisition, which includes: cognitive
manage in complex global assignments. But intelligence (Binet and Simon, 1916;
one must look beyond abilities and learning Wechsler, 1950) and emotional intelligence
styles at the expatriates’ ``action assessment’’ (Cooper and Sawaf, 1997; Gardner, 1999;
styles (i.e. thinking styles) to determine how Goleman, 1995; Dulevicz, 2000).
the IQs and additional learned skills interact 2 Practical intelligence ± tacit knowledge that
in solving complex managerial problems with can derive common sense, intuition, and
action in mind (Sternberg, 1994a, 1994b, 1997c; ``street smarts’’ knowledge to adapt to an
Ceci, 1996). The action context/environment environment or to shape the environment
and the type of task also interact as important to the problem facing the manager, which
issues when assessing the performance of includes: political intelligence (Ferris et
potential expatriate managers. Each of the al., 1994), cultural/social intelligence
elements in the model will be briefly (Cantor and Kihlstrom, 1987; Sternberg and
discussed. Smith, 1985; Serale and Ward, 1990),
organizational intelligence (Wagner and
The use of multiple IQs Sternberg, 1986; Davenport and Prusak,
The selection of expatriate managers can 1998) and network intelligence, (Albrecht
start by using a series of multiple IQs as and Adelman, 1987; Smith, 1997; DeBurca
indicators of the abilities of each potential and McLoughlin, 1988; Ford, 1998).
candidate. By focusing on a set of eight IQs, 3 Creative intelligence ± the ability to develop
expatriate selection can be based on a innovative solutions to new problems in
composite of IQs, and later can be used as a novel environments, which includes:
template to be matched with the innovative intelligence (Lubart and
requirements of the expatriate’s overseas Sternberg, 1995; Sternberg and Lubart 1995,
position. Figure 4 provides definitions of 1996) and intuitive intelligence (Keegan,
1982; Parikh, 1994; Shirley and Langan-Fox,
each IQ and explains how the eight IQs, used
1996; Weick, 1998; Anderson, 2000).
in the selection of expatriate managers, are
derived from three theory-based categories. The use of the multiple intelligences to
These three categories of IQs are modeled identify potential expatriate candidates
after the triarchic theory of human provides the human resource management
intelligence (Sternberg, 1985, 1996) and are with a detailed inventory of the potential
classified in the following manner (the expatriate competency base, and at the same
references below represent background time provides a semantic for an on-going
research on each IQ): development program for each manager.
[ 74 ]
Michael Harvey and Once the ability inventory is taken, the next into a meaningful ``gestalt’’. The focus of
Milorad M. Novicevic stage of the expatriate selection process is to learning in this learning style is on
Selecting expatriates for examine how the learning styles of potential cognitive adaptation to environmental
increasingly complex global
assignments candidates influence their absorptive context by observation rather than by
Career Development capacity to acquire new competencies. taking action (Kolb et al., 1995). As the
International strength of this style of learning is in the
6/2 [2001] 69±86 innovative manner in which these
The influence of learning styles
Researchers have developed a model of the individuals attempt to learn, this would be
learning process that is characterized as a an ideal learning style for potential
four-stage cycle of learning (Jensen and Kolb, expatriate candidates assigned to complex
2000). The learning process is envisioned as global assignments. Specifically, these
being active and passive, as well as concrete individuals are most productive in
and abstract. The four states of the learning learning in situations that call for the
process are: generation of multiple alternative ideas
1 concrete experience, followed by and in developing an array of potential
2 observation and reflection, which lead to solutions to managerial problems. In
3 the formation of abstract concepts and addition, it has been found that
generalization, which engender ``divergers’’ have broad cultural interests
4 hypotheses to be tested in future action, and have the ability to assimilate into
which in turn close the cycle leading to diverse groups or interact effectively
exposure to new experiences (Kolb, 1978). within heterogeneous cultural settings.
The divergent learning style often has a
Each stage of the learning cycle may take positive influence on the relationship
differing amounts of time, but the learner between multiple IQs of individuals and
will attempt to structure each stage of the their thinking styles, given the openness
learning cycle in a formal or in an informal of these individuals to learning from
manner (Curry, 2000; Jensen and Kolb, 2000; diverse and complex environmental cues.
Rayner, 2000; Saddler-Smith, 2000). 2 Convergent learning style. The
Four types of learning styles have been ``converger’’ is an individual who has the
identified through research and clinical ability to learn through abstracting both
observations over the past 30 years using the the problem and the context/setting of the
learning styles inventory (Kolb, 1974, 1978). problem. The deductive conceptualization
The learning styles are: and experimentation with the abstracted
1 Divergent learning style. This style of facts by these potential expatriate
learning reflects the view of concrete convergers signals they are very good at
situations from many perspectives and structured problem solving, testing
the organization of many relationships alternative solutions, and the formulation

Figure 4
Definitions of managerial IQs

[ 75 ]
Michael Harvey and of a practical theory (i.e. to structure learning across cultures (Lam, 1998;
Milorad M. Novicevic processes/routines from experience in McMurray, 1998). Their intuitive decision-
Selecting expatriates for order to form the bases for future decision
increasingly complex global making process relies less on theory and
assignments making) (Bond and Wilson, 1998). The formalized routines and more on past
Career Development structured problem solving by relying on experiences and their ability to ``read’’ the
International their cognitive IQ is the fundamental minds of others. These expatriate
6/2 [2001] 69±86 strength of expatriates with this learning managers would be utilized best in
style (Leonard and Kowalski, 1999). The situations where informal interaction
hypothetical-deductive learning style is with a variety of individuals is a business
best suited to technical, specified necessity. Particularly, they are well-
problems with little need to interact with suited for marketing and sales type
others, in that these learners are expatriates who are required to interact
characterized by controlling both their with others outside the foreign subsidiary
emotions and the need for inclusion. (i.e. with customers, suppliers,
Expatriate managers who are assigned for governmental officials and the like).
technical competency and have less to do
with managing a diverse social set of The learning style inventory (Kolb, 1978) can
individuals would best be selected if they be administered to potential expatriate
were converger type of learners. managers to assist in determining how they
3 Assimilation learning style. Like the will augment their existing IQ inventories, as
converger, the assimlator type learner has well as what types of overseas assignments
the ability to abstract complex problems/ each individual would be best suited to
situations but, in contrast, uses inductive combine effectively abilities with learning
reasoning to find solutions to decisions. style. The learning style assessment becomes
This ``model building’’ type of learner is critical in identifying how on-going
prone to integrating a variety of disparate development of each expatriate manager
information into an integrated model to should be undertaken, as well as in forming
solve problems (Mumford, 1999). As with the bases for assignment tasks for various
the convergent learner, these individuals expatriate candidates. Given that most
are less likely to be effective expatriate managers will need to employ a
interpersonally, particularly within a combination of their IQs in acquisition of
heterogeneous group of individuals. new competencies, learning style analysis is
Rather, the assimilator enjoys the process a critical element in the selection process. As
of learning and understanding. This type the type of learning style influences the
of learner is, however, less likely to want
relationship between a candidate’s IQs and
to actually implement what has been
critical thinking, the role and structure of
learned. As they view the process of
expatriate thinking styles in a competency-
learning as an end in itself, expatriate
based expatriate selection process need to be
managers with an assimilation learning
explored (Gadzella and Masten, 1998).
style are less likely to act upon the
information or on the model that they
Developing an understanding of individual
have built. The ideal expatriate
thinking styles
assignment for assimilators would be in a
The multiple IQs and learning styles of
staff capacity to assist with technical
expatriate candidates are the potential for
issues or to support more decisive
accumulating competencies by overseas
learners in the organization.
managers. But just as with any potential,
4 Accommodative learning style. As this
there must be a mechanism to turn that
learning style is goal-oriented, getting
things done is the primary value of potential into action. The action dimension of
expatriate managers with this learning the assessment of expatriate candidates’
style. Such learning style stimulates risk potential starts with determining their
taking, new opportunities, interaction thinking styles (Sternberg, 1997a). A thinking
with a diverse set of individuals, and style is a preferred way of thinking, not the
cognitive adaptation to unique natural or acquired ability, but rather, how
environmental contexts. These an individual translates his or her ability
individuals are willing and able to adapt and learning into intent for actions. In other
themselves to new environments and words, expatriate thinking styles involve
social settings making them ideal integrative utilization of their abilities and of
expatriate candidates for multiple learning styles. Putting knowledge/
assignments. The capacity for adaptive competencies to work, beyond having ability
learning of these expatriate candidates is or attempting to learn, yields effective
of particular significance when working/ performance.
[ 76 ]
Michael Harvey and Individual thinking styles have been closely (Sternberg, 1997a). Overall, a thinking
Milorad M. Novicevic described as taking the following forms: style of an expatriate manager reflects the
Selecting expatriates for 1 monarchical thinking style ± the single- manner in which the expatriate attempts to
increasingly complex global
assignments minded individual that is driven to make decisions, given the appropriateness of
Career Development succeed, may be counted on to reach the his or her abilities and learning styles to
International self-set or assigned objectives, and is less acquire competencies for solving problems.
6/2 [2001] 69±86
likely to be strongly influenced or This action-oriented step is an important
distracted by the environmental component in the selection of expatriate
uncertainty (i.e. high goal commitment managers in that it reflects a pattern of
and achievement orientation); taking action, which in turn, must match the
2 hierarchical thinking style ± the individual task and environmental demands that the
thinking style that is based on setting expatriate is assigned to in the global
priorities and recognizing that not all organization (Harvey, 1996a).
goals can be reached; therefore, these
individuals tend to establish priors for The influence of the type of task
others in the organization (i.e. an Tasks that expatriate managers face can be
expatriate providing structure and a set of categorized into three types:
priorities for the foreign subsidiary); 1 coordinative tasks ± are tasks that are
3 oligarchical thinking style ± a thinking integrative in nature and can be
style that is based upon doing more than illustrated by the following types of tasks:
one thing at a time and on willingness to developing a marketing plan, initiating an
undertake multitask assignments. Given organizational change in a foreign
their interest in performing multiple subsidiary, or selecting foreign suppliers.
tasks, individuals with this thinking style These tasks require a finely orchestrated
have difficulty in establishing priorities interaction between the domestic
and are frequently unwilling to focus on organization and the subsidiary where the
the primary goal/objective (i.e. may be expatriate manager is located at their
perceived as not being decisive); and, boundary, and where speed, accuracy, and
4 anarchical thinking style ± lack focus in reliance on others are essential for the
their thinking, frequently appear to be expatriate manager to accomplish such
disorganized or random in their thinking tasks successfully;
processes, but are sometimes thought of as 2 computational tasks ± are more structured
being highly creative thinkers. These tasks that require utilization of an
individuals also appear to have difficulty established body of knowledge and
making adjustments to the environmental techniques for successful
context when it becomes dynamic accomplishment. There is less ambiguity
(Sternberg, 1997a). in these tasks and there is a known
beginning and ending point in the set of
When selecting expatriate managers,
activities comprising these tasks. While
knowing their thinking styles prior to their
most computational tasks are fairly
assignment can help to assist in selecting
procedural, and may require a great deal
appropriate managers for particular
of effort on the part of the expatriate
assignments. The type of the assigned task, as
manager, their demand on expatriates for
well as the task environment (i.e. internal
coordination with others is lessened; and
and external), can differentially influence the
3 creative tasks ± are tasks that do not have
relationship between thinking styles and the
``proven’’ answers or processes to find
execution of strategies. Some thinking styles
their solution and are dependent on the
of expatriates are more effective for solving
creative insights of the expatriate to find
less structured, new, and complex problems,
acceptable solutions. These tasks can be
which allow the expatriates to think on their
approached and/or framed in a number of
own. These expatriate candidates are more
different ways because a wide variety of
readily willing to come up with their own
information sources are to be scanned for
way of doing things, and prefer to decide for
creative task accomplishment (Hambrick
themselves what they will do and how they
et al., 1998).
will do it (Sternberg, 1997a). In contrast, there
are those who prefer to follow existing Therefore, it is particularly difficult to
routines and procedures, and only want to measure the result/outcomes of performing
improve the efficiency of the processes. such tasks.
Expatriate candidates seldom want to An additional relevant attribute of a task is
assess and evaluate the existing routines/ the difficulty of the task that the expatriate
procedures and to modify them to make the manager is attempting to resolve. In the
process fit the environment or task more determination of the relative ``difficulty’’ of
[ 77 ]
Michael Harvey and the expatriate’s assignment, there are three expatriate’s task programmability and
Milorad M. Novicevic dimensions of the task that have to be taken performance measurability will be inversely
Selecting expatriates for into consideration:
increasingly complex global related to the cultural distance.
assignments 1 the complexity of the task structure ± the Like cultural distance, other influential
Career Development array of potential alternative solutions, factors from the external environment, such
International the number of cues/information sources as host-country political risk and economic
6/2 [2001] 69±86 relative to the task, the relationship instability, also decrease an expatriate’s task
between cues and criteria for solution of programmability and output measurability.
the task, and the number of steps or A recent measure that combines both of these
phases to the task;
two factors has been developed (Fatehi, 1994).
2 ambiguity of the task content ± organizing
The most challenging problem for human
principles of the task unknown or
resource management is the definition of an
unavailable, previous expatriates’
expatriate’s task/performance criteria in the
experience with the task limited or not
existent, high likelihood of failure/partial selection process when all of these three
failure, and cues not clear as to how to major environmental variables are salient.
frame the problem or organize the As a result, the decision regarding which
information to solve the task; and managers to expatriate to these extreme
3 form of task presentation ± only a brief environments becomes critical.
time span available for judgment, Also, the nature of an expatriate’s task will
judgment of cues dependent on likely vary with the industry in which the
perceptional predisposition of the organization operates. An expatriate’s task
expatriate manager. The greater the and performance ambiguity will likely be
overall complexity of the task, the more higher for services than for products, as well
skilled and ``intelligent’’ (i.e. use of as higher for consumer products than for
multiple IQs) the expatriate manager industrial products. Finally, the factors from
must be to address the cognitively the internal environment that influence an
demanding nature of global assignment expatriate’s task and performance should be
tasks (Sternberg, 1996). taken into analysis, such as the
organization’s global ownership patterns, top
The internal/external environmental management team characteristics, strategic
context orientation for geographic and product
The selection of an expatriate manager for a
diversification as well as cross-border
global assignment could be strongly
acquisitions and joint venturing, and the
influenced by the type of cultural
environment to which the individual will be organization’s prior experience in the host
assigned (Harvey, 1996). The cultural country as well as a candidate’s prior foreign
distance between the home and host experiences (Harvey et al., 1999).
countries needs to be assessed in the
expatriate selection process because it affects
the nature of the expatriate task (i.e. whether Managerial implications of
the task is programmable or not). It is expatriate selection model:
significantly more difficult for expatriates to recommended decision-making
contribute to the expertise of foreign procedure
operations if the cultures of the two countries The specification of critical components of
are too dissimilar. In order to enrich the the model for selection of expatriate
knowledge competency of the organization managers for complex global assignments
the expertise of the expatriates have to ``fit’’ needs to be translated into a manageable
in the knowledge context of the overseas
step-by-step selection procedure. The
assignment and the organization to which
sequential selection process, recommended
they are assigned (Bender and Fish, 2000).
for managerial practice, is outlined in Figure
Cultural distance is measured as a
5 and briefly discussed below. The process
composite index of Hofstede’s (1980) cultural
guides international human resource
dimensions. Cultural distance affects an
expatriate’s understanding of decision- managers how to design activities for each of
making processes, work values, negotiation the stages of the process. To be implemented,
patterns, conflicts in J/Vs and wholly-owned the expatriate selection process should be
subsidiaries, and fairness in reciprocity institutionalized both in the domestic
(Gomez-Mejita and Palich, 1997). Also, the organization and the foreign subsidiaries of
degree of cultural distance will influence the focal organization, because several the
performance ambiguity and task definition stages of the process occur during the
(Hamilton and Kashlak, 1999). As a result, an expatriates’ overseas assignment.
[ 78 ]
Michael Harvey and Figure 5 4 the explicit costs are generally less than
Milorad M. Novicevic Expatriate selection process for global those for the candidates on the market;
Selecting expatriates for 5 internal candidates have social knowledge
increasingly complex global assignments
assignments of the company’s culture, and are familiar
Career Development with the value of international career
International paths; and
6/2 [2001] 69±86 6 internal candidates are trusted in the
organization and, therefore, provide a
means to extend control to the global
operations (Harvey, 1996).
Identifying external expatriate candidates is
a daunting task given the inadequate supply
of qualified/experienced managers. The
reservoir of potential external expatriate
managers is limited and difficult to evaluate
because they typically have the corollary
negative characteristics/traits of internal
expatriate candidates (i.e. hard to identify,
background unknown, difficult to entice into
the organization, significantly higher
explicit costs, no prior knowledge of the
company’s culture, and low trustworthiness
due to lack of prior interaction with others in
the organization).
There are, however, a number of implicit
costs associated with selecting only
expatriate managers from inside the
organization, such as: reduced talent pool
within the domestic market as competition is
heightened in mature markets; in case of a
higher than average failure rate of expatriate
managers the company could be losing value
managerial talents; and frequently managers
will leave their company to avoid overseas
assignments when dual-career couples are
involved (Harvey 1995, 1996a,b, 1997). Many of
these costs are negated with expatriate
candidates from outside the organization.
The primary problem remains, identifying
an adequate number of qualified external
candidates at a reasonable recruiting cost
and with a high probability of attracting
Step one: identification of potential them to the organization.
expatriate pool of candidates
Prior to assessing the multiple IQs, the Step two: assessment of IQ competencies
learning styles, and the thinking styles of of expatriate candidates
potential expatriate managers, a manager This stage in the expatriate selection process
must ensure that the ``pools’’ of candidates is directed at testing the eight IQs of the
have been identified. In particular, if these potential candidates. Each IQ must be
expatriates are going to come from outside measured and assessed as a complement to
the organization, the method of how can they the other IQs and the type of assignment that
be identified/attracted must have been is contemplated for the candidates.
determined. In practice, expatriates most Measurement of each IQ can be accomplished
frequently have come from within the focal by using existing techniques identified in the
organization for a number of reasons: following research:
1 candidates are easier to identify and 1 Cognitive IQ. There has been a long
contact; history of measuring cognitive
2 the background and developmental intelligence with such measures as: Binet
progress of the candidates are available; & Simon Basic Intelligence Test (1916);
3 candidates are frequently easier to entice Thrustone Intelligence Test IV (1919);
into taking an overseas position; Wechsler Intelligence Test (1950); Cattell
[ 79 ]
Michael Harvey and Personality Factor Questionnaire (1949); to compare results among tests as well as
Milorad M. Novicevic Golf and Ackerman Intelligence-as- retest candidates at some future time. Most of
Selecting expatriates for Typical Performance Test (1992). the tests that have been developed have been
increasingly complex global
assignments 2 Emotional IQ. A variety of tests in used extensively and are considered reliable
Career Development psychology, education, and personal theory measures for each IQ.
International fields have been developed to measure
6/2 [2001] 69±86 Step three: determination of learning
emotional IQ (Damasio, 1994; Goleman,
1998; Steiner, 1997). For measuring styles of expatriate candidates
emotional IQ in organizational settings, an Like the multiple IQs, the individual learning
EQ scale of 16 relevant competencies has styles of potential expatriate managers must
been developed in the Job Competencies be determined. Kolb has undertaken the most
Survey developed by researchers (Dulevicz, extensive empirical research on learning
1998; Dulevicz and Higgs, 2000). styles research over the last 30 years (Kolb,
3 Political IQ. A measure of political IQ, 1974). The learning styles inventory (LSI-IIa)
which contains 11 items, has recently has been widely used in industry and
been developed reflecting an individual’s education to examine the preferred learning
ability to exercise influence on others styles of thousands of individuals (Kolb, 1978).
beyond one’s functional and resource The LSI assists learners in understanding
bases (Ferris et al., 2000). their strengths and weaknesses during the
4 Cultural/social IQ. The sociocultural four stages of the learning cycle. The
adaptation scale (SCAC) was developed in inventory measures the learner’s preferences
the last decade (Searle and Ward 1990). This in the four stages of learning. Preferences of
scale was developed based on an earlier one or more stages over others indicate the
social skills scale (Trower et al., 1978). Most preferred learning style. The inventory is
recently the SCAC has been expanded to relatively inexpensive and self-administered
include cognitive as well as behavioral by the expatriate candidate. This
domains (Ward and Kennedy, 1999). straightforward instrument provides the
5 Organizational IQ. The ability to foundation for understanding the preferred
effectively ``get things done’’ in an future learning styles of expatriates, which is
interorganizational context has a proxy of importance when considering
measure of a team member’s tacit developmental needs of the candidate.
knowledge (Sternberg and Wagner, 1986).
Instruments that measure tacit knowledge Step four: determination of thinking styles
in managers (Wagner and Sternberg, 1991) of potential expatriate candidates
and other occupations (Sternberg et al., As was stated earlier, the thinking styles
1997) have been developed and tested for reflect the action orientation of the potential
validity and reliability. expatriate candidates and are of great value in
6 Network IQ. A network intelligence ascertaining the expatriates’ predisposition to
measure, which is related to interpersonal making actionable decisions. This predilection
relationships and examines the number of to action becomes an important consideration,
nodes and ties in personal nets, has been given the uniqueness of the expatriate
developed (Albrecht and Adelman, 1987). assignments and the limited procedures/
This work has recently been expanded routines that are established to guide decision-
based on the norms established for making by the expatriate managers.
members of Western social systems There are a number of key issues associated
(Smith, 1997). with thinking styles that must be taken into
7 Innovative IQ. A measure of innovative consideration when analyzing the preferred
intelligence has been developed based on styles of potential expatriate managers:
1 styles are preferences in the use of
the investment theory of creativity
(Sternberg and Lubart, 1991, 1995). abilities, not abilities themselves;
8 Intuitive IQ. The Keegan’s type indicator 2 the consistency between thinking styles
and abilities creates synergy, particularly
form B (KTI), which has 16 items referring
if the two are consistent with the task
to the function of sensing and intuition,
was developed in the 1980s (Keegan, 1982). requirements and the context of task
accomplishment;
It has also been suggested that the KTI
3 expatriate managers may have profiles/
instrument be used in conjunction with
patterns of styles and are not relegated to
the Myers-Briggs type indicator (MBTI),
one style in all situations;
first developed by Myers and Caulley in
4 styles are variable/adaptable across tasks
1985 (Anderson, 2000).
and situations if the manager has an in-
Given the variety of measures for each IQ, it depth knowledge of their thinking and
is possible for the human resource managers learning styles;
[ 80 ]
Michael Harvey and 5 managers may vary fairly significantly in are: the problems associated with managing
Milorad M. Novicevic their thinking style flexibility; in foreign hybrid organizational
Selecting expatriates for 6 the socialization of expatriate managers environments generally represented by
increasingly complex global
assignments can directly influence their thinking combined ownership (i.e. joint ventures,
Career Development styles and may require that a preferred strategic alliances); the top-managements’
International thinking style is modified to fit the host attitude relative to the strategic importance
6/2 [2001] 69±86 of the host country operations/market; and
country’s organization or culture;
7 managers thinking styles may vary across history of the organization’s prior experience
their career life-cycle and change, given in the host country market. This information
their stage of their personal or is organization-specific and could have an
professional life-cycle; impact on the expatriate ability to
8 thinking styles are teachable and trainers accomplish task specific objectives during
may match their styles with expatriate the foreign assignment.
managers when they are being trained for
overseas assignments; Step six: assessment of family
9 the expatriate manager’s preferred characteristics
thinking style may not be ``acceptable’’ in In the past, the number one reason for
a new environmental context (i.e. expatriate failures has been identified as
culturally unacceptable or taboo within a problems associated with the expatriate’s
cultural context; family/spouse (Harvey, 1985, 1997, 1998; Fish
10 thinking styles can be measured and Wood, 1997a). Therefore, in selecting
(Sternberg, 1997a). expatriates for global assignments, it is
imperative to take the spouse and family into
Measurement of thinking styles has been consideration when the selection process is
developed and extensively explored by being developed. The problems with
Sternberg and Wagner (for example, see expatriate spouse/family are becoming
Sternberg-Wagner self-assessment inventory central not only to expatriate failure rates,
models in Sternberg (1997a)). but to the increase in refusal to relocate
overseas (Harvey, 1997). These problems are
Step five: determination of assignment being accentuated by the level of dual-career
task and its environments (internal/ professional couples and concerns of the
external) trailing-spouses as to how their careers will
A manager must first determine the type of be affected by their partners’ transfer
the assignment task. Marketing and R&D (Harvey, 1997; Harvey and Wiese, 1998;
expatriates commonly have creative tasks; Harvey et al., 1999).
production expatriates commonly have In an effort to reduce the negative impact
coordinative tasks; while finance and of family related problems, a detailed
accounting commonly have computational analysis of the family life-cycle should be
tasks. The next step is to rank the expatriate undertaken on each of the potential
task in terms of difficulty. In general, the expatriate candidates. In this analysis of the
difficulty of an expatriate task increases with family, the human resource management
its complexity, ambiguity, and needs to determine: what stage of the family
incompleteness. These task characteristics life-cycle the expatriates family unit is in
are the representations of the variables from (Harvey, 1996a); the stage of professional/
the organization’s external and internal career development of the expatriate’s
environments. spouse; the number of children and their
The most salient variable in the external stage of educational attainment; extenuating
environment is the cultural distance between family considerations such as special
the country of the expatriate assignment and education needs of children, health related
the home country of the organization. The issues for children, and other extended
measure for cultural distance was developed family considerations (i.e. sick/elderly
by Kogut and Singh (1988), and has been parents); employment potential of the
validated in subsequent research. The other expatriate’s trailing spouse, and the past
two important variables from the external relocation experiences of the expatriate and
environment are the political risk and his/her family. This assessment of family
economic instability of the host country. The related issues should be undertaken prior to
composite measure and the source selecting managers to become candidates for
publications for these two factors can be expatriation and not as an ``afterthought’’
found in Fatehi (1994). once the expatriation training/development
The important variables from the internal has been started (Fish and Wood, 1997a;
organizational environment which increase Elkins and Phillips, 2000). The family issues
the difficulty of managing as an expatriate, can be significant enough, in that at certain
[ 81 ]
Michael Harvey and times or conditions, good expatriate organizational choices in a global context. In
Milorad M. Novicevic candidates should not be selected for particular, the practices associated with
Selecting expatriates for assignments due to family considerations.
increasingly complex global transferring organization-specific
assignments knowledge, like the expatriation of key
Step seven: development of repatriation
Career Development individuals, are central to generating flexible
program prior to expatriation
International strategic options in global markets.
6/2 [2001] 69±86 To ameliorate some of the basic family issues
associated with expatriation, the selection Effective expatriation requires a repertoire
process should have a basic component that of individual competencies appropriate for
examines issues associated with repatriating integrating the tacit knowledge of local
the manager. Researchers have determined subsidiary contexts, which is scarce and
that the repatriation process plays a dispersed in the global organization. This
significant role in assisting the expatriate dispersal of knowledge creates coordination
and their family with reentry adjustment problems that go beyond the control
(Harvey, 1989: Black et al., 1992). Therefore, problems addressed by the routine practice of
repatriation plans for each expatriate expatriation. Rather, the expatriate abilities,
candidate must be examined and plans learning, thinking, and acting must go
established prior to selection. This is beyond the mere ``Bayesian updating of
necessary for two reasons: to determine the priors’’ (Foss, 1999, p. 465), to involve setting
complexity of the re-entry problems (i.e. the up new interpretative frameworks for
length of expatriation assignment, the handling new types of unforeseen problems
cultural/economic distance between home encountered in global markets. Therefore, for
and host country, the stage of family life- effective organizational choices, to be
cycle, the readjustment issues associated supported by such innovative mental
with the spouse and family upon repatriation constructs, the development of an innovative
and the like); and to provide the expatriate expatriate selection process is necessary.
candidate with vital information concerning The proposed competency-based expatriate
his/her career life-cycle and the preplanning selection process heightens a global
that the organization is undertaking to organization’s alertness to neglected
ensure a positive re-entry experience for the opportunities in global markets, thus
expatriate and their family. The development compensating for the potential problem of
of the repatriation plan is also helpful in expatriate ``hyper-ignorance’’ (i.e. expatriates
developing a succession plan and timetable not knowing what they do not know about new
concerning the expatriate and the position market opportunities) as the globalization
that they are filling overseas. process advances. Overcoming this cognitive
constraint through appropriate expatriate
Step eight: selection of expatriate selection process is an important activity in
candidates and assignments building a global mindset, which goes beyond
The final step in the selection process is the the conventional management of information
matching of the candidates with assignments, asymmetry between the headquarters and
or at the least regions in which the candidates subsidiaries. Expatriates selected based on a
could be assigned. This stage is to underscore set of competencies become the key foci of
the point that expatriate managers cannot be dispersed knowledge about global markets,
seen as equally applicable to all expatriation and can promote the coordination of specific
assignments. The type of assignment, the effective strategic choices. Therefore, the
country characteristics, the host organization competency-based expatriate selection may
culture/climate, and the nature of the task
contribute to the development of global
should all be taken into consideration when
dynamic capabilities.
aligning the expatriate with the array of
Although only a portion of dispersed
potential expatriation assignments.
knowledge about global markets can be fully
integrated through the competency-based
expatriation, the resulting enhanced
Summary/conclusions organizational planning ability can, however,
In the new competitive landscape of the successfully update top management’s
knowledge-rich global economy, effective knowledge base. Thus, the top management
innovations, particularly those in human team may become more informed about which
resource management systems, are the kind of specific knowledge is present in the
determining factor in the ability of global organization, which learning processes
organizations to adapt and exploit global are evolving in foreign subsidiaries, and
opportunities. The global human resource which knowledge and practices may
management innovations are rooted within a successfully be transferred to other parts of
given set of practices influencing the global organization.
[ 82 ]
Michael Harvey and It should be noted that when expatriate Differences, Appleton-Croft, New York, NY,
Milorad M. Novicevic selection is competency-based, then these pp. 96-111.
Selecting expatriates for Binet, A. and Simon, T. (1916), The Development of
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that are stable and possess unique features (original work published 1905), Baltimore.
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(i.e. are non-repeatable and idiosyncratic).
6/2 [2001] 69±86 ``Toward a theoretical framework of repatriation
The expatriates selected in the traditional
adjustment’’, Journal of International Business
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