HOME LOANS PROCESSING FEES

File PNB OBC UCO HDFC ICICI

Charge Fees on Loan BOP

Amount
1500/- 1500/- NIL NIL 1500/- 1500/-
0.40% 0.60% Nil Nil 0.50% 0.50%

PRE-PAYMENT PENALTY

Penalty BOP PNB OBC UCO HDFC ICICI

Nil 2% 2% Nil 3% 2%

RATE OF INTEREST ON PERSONAL LOANS IN PANIPAT BY DIFFERENT

BANKS

Rate of Interest BOP PNB OBC UCO HDFC ICICI

17% 11% 11% 11% 15% 16%

MAX. AMOUNT OF PERSONAL LOAN GIVEN

Loan Amount BOP PNB OBC UCO HDFC ICICI

3 Lakhs 3 Lakhs 1.5 Lakhs 2.5 Lakhs 10.00 10 Lakhs

Lakhs

MAX. TENURE PERIOD FOR WHICH PERSONAL LOAN IS PROVIDED BY

BANKS

Tenure BOP PNB OBC UCO HDFC ICICI

60 60 60 48 48 60

ANALYSIS & INTERPRETATION

The retail loan study bring the three type of loans. Which is of great help to customers.
The home loan education loan & personal loan are various loan which makes life of
easier of customers and make customer to afford that thing which he dream to have in
future but can buy now when he wants.

• Home Loan
• Personal Loan
• Education Loan

The analysis of the questionnaire that was circulated to as certain the views & awareness
is as follows :--

1. The BOP has lowest rate of interest in Home Loan.

2. There is no pre-payment penalty in case of Home Loan.

3. Lowest processing fees in case of Home Loan

4. The processing fees charges in case of education loan

5. Far behind from competitor in case of personal loan

The amount provided is lesser than other banks.

LIMITATIONS OF STUDY

• It is very small research, which may be insufficient to give the real picture scope
of the retail loan in Panipat and its catchments area.
• The research is based on collected data and the researcher is not responsible for
any wrong inference drawn due to the incorrect filling of the questionnaire by the
respondents.
• The method of result is also limited to the reliability of method of investigations,
measurement and analysis of data.
• Auto loan are not included in the study of retail loans.
• Education loan are not providing by other banks like ICICI, HDFC, & IDBI. So, it
cannot compared with other banks.
• People were not interested in filling questionnaire properly.
• Loan scheme has been revised very soon.
• Education loan is provided for some special customers. It is not possible for every
customer to get Education Loans

SUGGESTIONS

• Interest rate, processing fees, tenure, margin money-all these are important in
loans-housing loan, auto loans, personal loan, education loans etc. So bank should
revise all above keeping in view all other banks. Bank should appoint some
 marketing executive for this purpose who can give information of market and
other banks, revision of loan timely so that our bank can revise it very soon.
These marketing executive should give report to Head Office directly for timely
processing so that as early as possible, market can be fully captured.
• Loan limit of all loans should be increasing keeping in other view private sector
banks and nationalized banks.
• One of the major weakness of bank of Punjab is processing timely. As today
every person is very busy. He cannot more days for taking loan so. Processing
time should be reduced. But this processing time can be reduced only when the
sanction authority is necessary for branch offices.
• As in nationalized banks, there is not negative file, but in bank of Punjab but there
is a list of negative profile. This is the main reason of the nationalized banks
having more customers. So. Negative file should be reduced or eliminated.
• Other private sector banks like ICICI, HDFC etc. have lower interest rate than
BOP. So the bank should reduce it interest rate for being in the competition with
these banks.
• Bank of Punjab is lower loan amount than other banks, so it should increase its
loans amount for attracting customer towards it products loans .
• The bank should give authority to all its branches for providing loans.

CONCLUSION

Bank of Punjab such a great reputation that it can very well go out and sell it product to
the out sides customers and be a winner. These are the responses from the people who
knew about Bank of Punjab but those of them who did not know it felt very happy when
the came to know that group. Bank of Punjab has come out with a new life insurance
venture. The only points now is, that when the company enjoys such a great reputations.
What it has got to do (to private its product to the people at very competitive price and
make them sure that their investment in the company is absolutely secure.

My project was based to retail loans

The retail loan provided by BOP include

Home loans

Education loans

Personal loans

The home loans provided by BOP is less than other banks and having lowest processing
fees. It comparison to other bank it has lower interest rate than same bank.

The personal loan is having maximum tenure period and lower interest rate. It contain
less amount of personal loans by the banks.
Education loans is provided by only a few banks and services provided by bank for
education loans is not so goods.

BIBLIOGRAPHY

• www. Bankofpunjab.com
• Research methodology (C.R. Kothari)
• Business Magazines
• Brochures, pamphlets and Circulars of Banks
• Presentation by Trainers

RESEARCH METHODOLOGY

Research Methodology in a way is systematic representation of research or any other

problem. It is a written game plan for conducting research. It tends to describe the step
taken by a researcher in studying the research problem along with a logical background.

It tends to describe methodology for solution of the problem that has been taken for the
purpose of study this project focuses on the methodology for technique used for the
collection, classification & tabulation of the data. This plan throws light on the research
problem, the objective of study & limitation of the study. Therefore, in order to solve a
problem, it is necessary to design a research methodology for problem as the same way
differs from problem to problem.

The Projects

The project undertaken during the summer training at “Bank of Punjab Ltd.” was
“Comprehensive study of Retail loans.

The main aim of the study is to understand the “Retail Loans” provided by “Bank of
Punjab Ltd.”

It is the bank which understand the need of its customers & provides them best facility.

Nature of study

The nature of the study is that it has an applied base. The statement indicated that result
obtained from the study, inference drawn from the study can actually be applied
practically & can be of great help to the customer to know about Retail loans in more
comprehensive way.

Scope of Study

The study is restricted to Panipat itself. It aims at getting an insight in to Retail loan. It
also aims at familiarized with the customer during the market survey help me a lot in
understanding the practical aspect of the loan as a whole .
Objectives of Study

The main objective of the study is to understand the Retail loans provided by bank of
Punjab . the objective was successfully achieved by performing the detailed survey of 5
other banks. The questionnaire for survey study was prepared keeping in mind the
following :-

• To give level of information to the customer.’

• To give satisfaction regarding services offered by bank
• To make out which bank provide services with best resources
• To know the awareness among the common man about loan which they want to
take.

Type of Research

Research methodology is a way to systematic solve the research problem. It is a

procedure, which is followed step by step to solve a particular research problem. There
are basically four types of researches

• EXPLORATIVE RESEARCH
• DESCRIPTIVE RESEARCH
• DIAGNOSTIC RESEARCH
• HYPOTHESIS TESTING RESEARCH

Explorative Research

To gain familiarity with the phenomenon or to achieve an insight into it.

Descriptive Research

To poetry accurately the characteristic of the particular individual situation or a group.

Diagnostic Research

To determine the frequency with which something occurs or with which it is associate
with something else.

Hypothesis Testing Research.

To test a hypothesis of casual relationship between variables. The present project is

Descriptive in nature. It is done to poetry accurately the characteristic of a particular
individual situation or a group. The major purpose is descriptive research is the
description of the state of the affairs as it exits at presents. The main characteristics of
this method are that the researcher has no control over the variables; he can only report
what has happened or what is happening.
 Research Process

There are Six steps of Designing A Research Report.

1 Specifying the Research objective

As my research project is about the comprehensive study of retail loan & role of Bank of
Punjab Ltd. providing them so first of all the various objectives of the project were
specified.

2. Preference the list of needed information

the second step in designing the project work is the preparation of list of need
information. There is basic information on which the research project is to structure. In
this project the various are handed in starting of the project.

These are as follows:-

Q. What is the study about.?

ANS: Comparative study of Retail loan.

Q. Why is the study being made?

ANS: to understand retail loan provided by bank of Punjab Ltd.

Q, Where will the study be carried out.?

ANS: Panipat only.

Q. What type of data is required ?

ANS : Primary as well as Secondary.

Q. Where can the required data be found?

ANS : Primary data trough questionnaire from the bank & secondary data through
magazines, newspaper. Etc.

3. Designing the data collection process

During the data collection process a questionnaire was made for the collection of the data
from the consumers personally. Because in the research project both primary as well as
secondary data is required . so primary data was collected with the help of the
questionnaire.
The following type of question were asked from the consumers.

Dichotomous

A. question with two possible answers says yes or no.

Multiples choice

A question with three or more answer

4. Selection the sample size

Taking the sample of the study was not easy task. The objective and the lamination of the
study have to be kept in mind before decided about the sample type.

In the sample type all level of its consumers have been covered. Basically the present
customers as well as prospective customers were questioned with help of the
questionnaires.

5. Organizing and Carrying out the field work.

After decided upon the sample size & preparing the questionnaire, the fieldwork has to be
carried out. In the field work the place had to be chosen where you want to do your study.
This project survey work was carried out in the Panipat city.

6. Analyzing the collected data & reporting the finding

After the survey work was over & data had been collected the analyzing of the data must
& its graphically representation was needed. So after the data collection process step by
step analysis of data was done. On the basis of the analysis.