SHARADA T.

IYER
Sharada.Iyer@gmail.com
540-827- 4843 (H)
540-672-7977 (M)
SUMMARY:
➢ Over 5+ years of software experience.
➢ Experience in Manual and Automated Testing.
➢ Experience in testing Automation tool- Quick Test professional 7.6.
➢ Experience in Win Runner and Quality Center.
➢ Extensive experience in Black box Testing.
➢ Involved in Unit Testing, Sanity, Functional, Regression and System Testing.
➢ Experience in preparing test ware documents – Clarification document, Testing Scope
Test plans, Test cases, Test conditions, Data guidelines, Run plan, Test Script
s Traceability matrix and casual analysis report.
➢ Experience in automating the scripts using vbscript as per the test cases writte
n.
➢ Effective bugs tracking and reporting the same to developers using iTrack.
➢ Participates in regular status meetings with the onsite team and review meetings
with the developers.
➢ Excellent team player with outstanding analytical and problem-solving skills.
➢ Experience in both team and individual work, with strong interpersonal skills.
➢ Experience in Project management which includes, Effort Estimation, Tracking Rel
ease Milestones and Deriving Functional Requirements.
➢ Capable to quickly learn new technology and adapt to a new environment.

TECHNICAL SKILL SUMMARY:

Programming Languages: C, C++, VBScript
OS Platforms: Win 2000, Win NT, Win XP, Unix, DOS,MAC
Backend Database: SQL Server 2005/2003,MS Access, Oracle
Testing tools: Quick Test Professional, Win Runner, Test Director, Compuware Te
st Partner tool, Beyond Compare tool
GUI tools: MS Office 2003;

PROFESSIONAL WORK EXPERIENCE:

SEP 2007 – SEP 2008 WITH PROGRESSIVE CASULATY INSURANCE, OHIO
DESIGNATION: TEST ANALYST
ASSIGNMENTS IN PROGRESSIVE
PROJECT: ACCEPTANCE TESTING
Client: PROGRESSIVE (INTERNAL)
Role: Test Analyst
Project Type: Acceptance Testing
Key responsibilities: Key responsibilities include developing Software develop
ment life cycle plans, requirement gathering, project planning, system designing
, resource estimation, maintaining the application, writing test plans, document
ing, implementation, deployment and customer support.
Responsibilities:
§ Created competitor analysis for State Farm, Farmers, Geico, Allstate, and Libert
y.
§ Gathering requirements from the analysis, writing checklist documentation, writi
ng resource estimation for Implementation.
§ Also, provided development support on a 2nd application, EQS Effective Quote Sys
tem application (Progressive internal system), written primarily in "C" (and C++
).
§ Used various tools including EQS (effective quote system), Beyond Compare in a W
indows NT/2000 platform environment for running the internal project as well as
moving applications to different environment.
§ Created test and acceptance test plans for larger projects.
§ Documented the requirements.
§ Customer support (On call every 2 weeks, Remedy for solving customer problem)
§ Used Crystal Reports for report generation.
§ Onsite project presentation and user training and Call center operations.
§ Was a part of Test Group on various projects but also maintain and interacted wi
th the test/development group in implementing code changes.
§ Involved in production release, design, maintenance, implementation and customer
support.
§ Maintaining an enhancing relationship with customers.
Environment: § C, C++, EQS System, Compuware Test Partner tool, Beyond Compare
tool, Microsoft Visual Studio.Net, Visual Basic 6.0, ASP, VisualBasic.NET, A
SP.NET, SQL Server, Microsoft Visio, Crystal reports, Visual Interdev, VBScri
pt, Lotus Notes

MAY 2005 – AUG 2007 WITH VERIZON DATA SERVICES INDIA, CHENNAI
DESIGNATION: TEST ANALYST
DOMAIN: TELECOM
ASSIGNMENTS IN VERIZON:
PROJECT: ORDER PRO INTEGRATION TESTING FOR NETWORX PROJECT
Client: Verizon, U.S
Role: Test Analyst
Project Type: System Integration Testing
Description: § Order Pro is the Verizon Business ordering system. This is used
by the implementation coordinators to enter the order details of a product. Prod
uct includes Networx, Commercial and Third party. Testing is done till order rea
ches all downstream systems and gets successfully provisioned and billed.
§ Verizon Business won over Networx contract from US federal government to cater t
o its communication needs.
§ This initiative dealt mainly to cater to the requirements laid down to meet Netw
orx.
Responsibilities: § Test Planning and execution.
§ Open defects in the QC - Quality Centre and track them
§ Co-ordinate with the onsite team.
§ Provide support to Integration and E2E testing.
Environment: § Windows NT/XP, J2EE, JSP, Web Logic, Oracle7i

PROJECT: VZ WIRELESS COMPENSATION

Client: Verizon, U.S
Role: Software Engineer
Project Type: End to End Testing in UAT Environment
Description: § VZ Wireless send files in the Pipe delimited format to VzB every
 month. The information in the files would be revenue generated by the Vz wirele
ss by selling VZB products. It provides correct compensation to the sales person
for their effort in selling the VZT products; keeping the account of sales and
revenue generated by VZ Wireless for selling Verizon Wire line products.
Responsibilities: § Coordinates with client to track the testing status and
updating.
§ Open defects in the defect tracking tool and get updates on them.
§ Co-ordinate with the application teams.
§ Collect Traceability from application team.
Environment: § Windows NT/XP, J2EE, JSP, Web Logic, Oracle7i

PROJECT: FRAME RELAY AND ATM SERVICES

Client: Verizon, U.S
Role: Software Engineer
Project Type: End to End Testing in UAT Environment
Description: § Local Fast Packet comprises of Local ATM(Asynchronous Transfer M
ode) & Local FR(Frame Relay)
§ It is a connection-oriented data link layer
§ Local Fast Packet service offers transport and switching connectivity between wi
dely distributed location within LATA
§ Testing involves quoting, ordering, provisioning & billing of the product in Por
tal UAT environment(Enterprise Central)
Responsibilities: § Coordinate with the Onsite Business team for gathering n
ew requirements and preparations of test plans.
§ Test Scenarios Derivation and walkthrough calls with the Business.
§ Defect Tracking using EA ITEM TRACKER tool.
§ Test Execution Reports using Web Status tool.
§ Preparation of Test Summary Reports
§ Developing and executing test cases and test scripts.
§ Participated in different phases of fast packet testing such as FP flow though.
The procedure to test the product FAST PACKET, NBC conversion, NJ rate change an
d FP Automation.
Environment: § Windows NT/XP, J2EE, JSP, Web Logic, Oracle7i

PROJECT: ETHERNET PRIVATE LINE(EPL) AND LONG DISTANCE PRIVATE LINE(LDPL) AUTOMAT
ION
Client: Verizon, U.S
Role: Software Engineer
Project Type: End to End Testing in UAT Environment
Description: § EPL - Verizon Optical Networking - The aim of the project was to
retire CxPrice as a pre-order quoting tool and replace it with IPrice (new appl
ication). Tested the flow through the product billing.
§ Testing of the product EPL-Ethernet Private Line involves quoting, ordering, pro
visioning and billing.
§ LDPL- Long Distance Private Line (testing was to replace CxPrice to IPrice (Pres
ales application) and to check the flow through the product billing.
Responsibilities: § Coordinate with clients for signoff of projects.
§ Developing and executing test cases and test script.
§ Work allocation to team members and status tracking.
§ Planning, capturing and conditioning test data.
§ Defect reporting and tracking.
§ Provide Traceability for the project.
Environment: § Windows NT/XP, J2EE, JSP, Web Logic, Oracle7i
PRODUCT: TLS (SWITCHED ETHERNET SERVICES)
Client: Verizon, U.S
Role: Software engineer
Project Type: End to End Testing in UAT Environment
Description • TLS is a Transparent LAN Service offered by Verizon.
• It is a Switched Ethernet Service, for switching & routing.
• It uses the Ethernet technology as its backbone.
• Local TLS & National TLS are two products of TLS.
Placing orders through IPrice (ordering system) which gives ability to provide t
he quotations to both LTLS and NTLS customer queries. Also involves in checking
the flow of the product till billing.
Responsibilities: § Coordinates with IT persons and clients to track the tes
ting status and updating.
§ Open defects in the defect tracking tool and get updates on them.
§ Co-ordinate with the application teams.
§ Provide Traceability to the client at the end of testing.
§ Participate in GO-NO-GO call before the release.
Environment: § Windows NT/XP, J2EE, JSP, Web Logic

JUNE 2003 – APR 2005 WITH CONVERGYS TECHNOLOGIES, BANGALORE, INDIA
DESIGNATION: CUSTOMER/TECHINICAL SUPPORT SPECIALIST
DOMAIN: MICROSOFT PRODUCTS
Responsibilities:
➢ Recognizing the issues with Microsoft products like Microsoft word, Microsoft Ex
cel, Microsoft Powerpoint , and all other Windows Operating systems.
➢ Help the customer in trouble shooting the issues.
➢ Help the customer with the Product Keys for both OEM customers and Retail custom
ers.
➢ Work with customers to establish the root cause of the problem and provide end-t
o-end support.
➢ Provide support on all technical problems related to Microsoft products though t
he provision of telephone.

TRAINING:
Program Coverage Dates
Project Management basics and use of MS Projects Planning, Effort Estimat
ion, Resource allocation. Application of MS Projects in creating and tracking pr
oject plans Jun 2006
Win Runner Automation Tool Automation basics and applicability Feb 2006
QTP Automation Tool Automation basics and applicability Dec 2005
CCNA Basic concepts of CCNA Aug 2006

EDUCATION:
Bachelors of Technology in Computer Science and Engineering, (B-Tech)
Pondicherry University, India
ACHIEVEMENTS:
Certified Software Testing Professional - CST Exam, Washington D.C