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BMC Remedy AR System 7.1.

00 Compatibility Matrix

Contents
INTRODUCTION ................................................................................................................................................................................................................................. 2
SUPPORT POLICY FOR LATER VERSIONS OF VENDOR PRODUCTS RELEASED AFTER AR SYSTEM 7.1.00 ............................................................................................. 3
AR SYSTEM SERVER SUPPORTED CONFIGURATIONS ........................................................................................................................................................................ 4
JAVA SUPPORT.................................................................................................................................................................................................................................. 5
AR SYSTEM MID-TIER SUPPORTED CONFIGURATIONS ..................................................................................................................................................................... 6
BROWSER SUPPORTED CONFIGURATIONS ......................................................................................................................................................................................... 8
AR SYSTEM CLIENT SUPPORTED CONFIGURATIONS ......................................................................................................................................................................... 9
FULL TEXT SEARCH SUPPORTED CONFIGURATIONS ......................................................................................................................................................................... 9
SCREEN READER SUPPORTED CONFIGURATIONS .............................................................................................................................................................................. 9
OTHER PRODUCT COMPATIBILITY SUPPORTED CONFIGURATIONS ................................................................................................................................................. 10
LANGUAGE OFFERINGS .................................................................................................................................................................................................................. 10
REMEDY APPLICATIONS AND PRODUCTS ........................................................................................................................................................................................ 11
COMPARISON OF SUPPORT BETWEEN AR SYSTEM VERSION 7.0.01 AND 7.1.00............................................................................................................................... 14

Revision History
v1.0 Initial Release
v1.0_1 Clarified FTS version support, corrected E-mail Engine version support, clarified Java vendor support.
v1.0_2 Updated Migrator support against AR System 7.1.00, added minimum Java versions, rephrased 32-bit Oracle DB client support on Linux, added
preliminary support for Mac OS X 10.5 and Safari
v1.0_3 Added support declaration for screen readers, removed preliminary note of Safari support (it is now fully supported), corrected Java vendor info
v1.0_4 Added web services note, added reference to CA HP-UX Integrity release.
v1.0_5 Added support for Citrix 4.0 and 4.5 (Windows), bumped support policy up to be header 2
v1.0_6 Added official support for HP-UX Itanium (native)
v1.0_7 Clarified browser support for JAWS,
BMC Remedy AR System 7.1.00 Compatibility Matrix
Introduction
The BMC Remedy AR System 7.1.00 Compatibility Matrix is broken down into 6 areas:

 AR System Server
 AR System Mid-Tier
 AR System Clients
 AR System Full Text Search
 Compatibility with other products
 Comparison of support between versions

Each of these sections is broken down into 4 sections

 Supported Configurations
 Known Issues
 Potential Issues

Supported Configurations are those where the configuration is expected to work properly based on design, testing or general understanding of
the interaction between products. For supported configurations, BMC Customer Support will work with customers on an issue involving the
configuration until either the issue is resolved or a defect / enhancement is logged.

Configurations not listed may still operate properly with AR System and thus customers may choose to run AR System in a configuration not
listed as supported. Such configurations would be considered as “unconfirmed”. BMC Remedy will accept issues reported in unconfirmed
configurations but we reserve the right to request customer assistance in problem determination, including recreating the problem on a supported
configuration. Reported defects either found to be unique to an unconfirmed configuration or not reproducible within a supported environment will
be addressed at the discretion of BMC Remedy. Defects requiring time and resources beyond commercially reasonable effort may not be
addressed. If a configuration is found to be incompatible with AR System or ITSM applications, support for that configuration will be specifically
documented as not supported (or unsupported – c.f. Known Issues below).

The Known Issues section documents any known additional requirements or incompatibilities between BMC products and products from other
vendors. This list represents only those situations that BMC has encountered or researched and may not represent an exhaustive list.

The Potential Issues section document issues of supportability or incompatibility between BMC products and products from other vendors that
are for informational purposes only. Final word on these statements would need to be stated in documentation from the other vendor.

In all tables, Italics indicate an addition since AR System 7.0.01.


BMC Remedy AR System 7.1.00 Compatibility Matrix

Support Policy for later versions of vendor products released after AR System 7.1.00
It is expected that a vendor will retain full backwards compatibility with existing major or minor versions of an operating system when releasing
maintenance releases, service packs, patches, updates or other similar level of changes. Unless otherwise stipulated by written communication
from BMC Software, such maintenance level changes are by default supported and do not require further certification from BMC.

In the case of major and minor releases, unless otherwise stipulated by written communication from BMC Software, the goal is to provide support
for new major or minor version changes in the next available version of BMC Remedy products after the vendor makes their release generally
available. However, major architectural changes may take longer to tolerate and exploit and other business or technical reasons may require a
different release timeframe. At BMC’s discretion, new major or minor versions may be also added to the compatibility matrix between releases –
either through certification by BMC or through the release of an AR System patch.
BMC Remedy AR System 7.1.00 Compatibility Matrix

AR System Server Supported Configurations


Remedy Email Engine, Remedy Approval Server, Remedy Distributed Server Option (DSO) and Remedy Encryption share the same requirements
as the Server.

Platform Operating System Databases


Microsoft SQL Server 2000, 2005 (32 or 64-bit) [Enterprise, Standard]
Windows 2000, 2003 (32 or x64)
32 or 64 bit x86 PC Oracle 9i, 10g [Standard, Std One, Enterprise + RAC]
[Server, Advanced Server, Datacenter, Enterprise,
Compatible IBM DB2 8.2.2, 9.1 [Enterprise, Workgroup, Workgroup Unlimited]
Standard]
Oracle 9i, 10g [Standard, Std One, Enterprise + RAC]
IBM DB2 8.2.2, 9.1 [Enterprise, Workgroup, Workgroup Unlimited]
Sun SPARC Solaris 9, 10 Sybase ASE 12.5.3, 15
Informix Dynamic Server 10

Oracle 9i, 10g [Standard, Std One, Enterprise + RAC]


IBM DB2 8.2.2, 9.1 [Enterprise, Workgroup, Workgroup Unlimited]
IBM pSeries / Power5 IBM AIX 5L 5.2, 5.3 Sybase ASE 12.5.3, 15
Informix Dynamic Server 10

Oracle 9i, 10g [Standard, Std One, Enterprise + RAC]


IBM DB2 8.2.2, 9.1 [Enterprise, Workgroup, Workgroup Unlimited]
PA-RISC HP-UX 11iv2, 11iv3 Sybase ASE 12.5.3, 15
Informix Dynamic Server 10

Sybase ASE 12.5.3, 15


HP Integrity / Itanium
HP-UX 11iv2, 11iv3 Informix Dynamic Server 10
(ARIES emulation mode)
HP Integrity / Itanium Oracle 10g (R2 recommended) [Standard, Std One, Enterprise + RAC]
HP-UX 11iv3
(native mode)
Oracle 9i, 10g [Standard, Std One, Enterprise + RAC]
32 or 64 bit PC Red Hat Enterprise Linux 4, 5 (32 or x64)
IBM DB2 8.2.2, 9.1 [Enterprise, Workgroup, Workgroup Unlimited]
Compatible [Server Editions]
32 or 64 bit PC Novell SuSE Linux 9, 10 (32 or x64) Oracle 9i, 10g [Standard, Std One, Enterprise + RAC]
Compatible [Enterprise Server] IBM DB2 8.2.2, 9.1 [Enterprise, Workgroup, Workgroup Unlimited]

For information on support of virtual environments, Refer to the BMC Remedy Virtual Environment Support Statement of Direction found on
http://www.bmc.com/support in the documentation area for AR System.
BMC Remedy AR System 7.1.00 Compatibility Matrix

Known Issues for AR System Server Supported Configurations


1. AR System is compiled on 32-bit platforms with compatible 32-bit database connectivity libraries. 64-bit connectivity (either local or
remote) & execution depends on operating system and database compatibility requirements. Consult your operating system and database
vendors for information about compatibility support for 32-bit clients on 64-bit operating systems and how those 32-bit clients
communicate to a local or remote 64-bit database.
2. AR System can communicate with a database on the same machine as AR System or with a database installed on a remote system. BMC
has found the following clients (supplied from the vendor) to operate properly with AR System
 Oracle : 32-bit Oracle 10gR2 database client
 Sybase : 32-bit Sybase 12.5.3 database client (a.k.a. OpenClient 12.5.1.x)
 IBM DB2 : 32-bit 8.2.x database client
 Informix : 32-bit 9.2 Informix database client
3. Trusted extensions for Solaris are supported. Please see http://www.sun.com/software/solaris/faqs/security.xml for more information
4. Generally Available support for the Itanium processor is achieved through the ARIES translation engine provided with HP-
UX. AR System remains a 32-bit application and was compiled on a PA-RISC processor. Performance issues may result due
to the reliance on the ARIES translation engine. Please see http://devresource.hp.com/drc/STK/docs/refs/Aries.jsp for more
information. Also see the “BMC Remedy Action Request System 7.1.00 for HP-UX on Itanium-based HP Integrity servers”
Statement of Direction found on http://www.bmc.com/support in the documentation area for AR System.

Known Incompatibilities for AR System Server


1. A database is required for AR System. Flat files are not supported.
2. MS SQL Server x64 on Itanium is not supported.

Potential Incompatibilities for AR System Server


1. Oracle Corporation has stated that it does not support a 32-bit database client running on a 64-bit operating system. However, a 32-bit
client running on a 32-bit operating system communicating to a 64-bit database running on a remote 64-bit operating system is supported.
2. IBM may not support the version 8.2.x client when communicating to a version 9.1 database.
3. Some vendors may not yet support Java 6.0. Please check with your vendor for an official position on Java 6.0.

Java Support
AR System (Server and Mid-Tier) 7.1.00 requires Java 5.0 and supports that version or higher. Supported Vendors are:

Operating System Vendor Minimum recommended version


Windows, Solaris, Linux (Red Hat and SuSE) Sun Microsystems JDK 1.5.0_12
HP-UX HP HP JDK 1.5 build 1.5.0.05
IBM IBM JDK 1.5 SR2

Note: Sun Microsystems Refers to Java 1.5 as "5.0" and 1.6 as “6.0”. See http://java.sun.com/j2se/j2se-namechange.html for more details.
BMC Remedy AR System 7.1.00 Compatibility Matrix

AR System Mid-Tier Supported Configurations


The following Web / Application Servers and Servlet Engines are supported on all operating systems.

Web / Application Servers Servlet Engines


Apache 2.0.x, 2.2.x ServletExec 5.0
Tomcat 5.0.x, 5.5.x Tomcat 5.0.x, 5.5.x
JBoss 3.2.4+, 4.02+ JBoss (Embedded) 3.2.4+, 4.02+
BEA WebLogic 9.1, 9.2 BEA WebLogic Servlet Engine 9.1, 9.2

The following additional Web / Application Servers and Servlet Engines are supported

Operating System Web / Application Servers Servlet Engines


Microsoft IIS 6.0 IBM WebSphere Servlet Engine 6.1
IBM WebSphere 6.1 Oracle AS Servlet Engine 10gR3
Windows 2000, 2003 (32 or x64) Oracle AS 10gR3 Sun Java Web Server Servlet Engine 6.1, 7.0
Sun Java System Web Server 6.1, 7.0

IBM WebSphere 6.1 IBM WebSphere Servlet Engine 6.1


Oracle AS 10gR3 Oracle AS Servlet Engine 10gR3
Solaris 9, 10
Sun Java System Web Server 6.1, 7.0 Sun Java Web Server Servlet Engine 6.1, 7.0

IBM WebSphere 6.1 IBM WebSphere Servlet Engine 6.1


IBM AIX 5L 5.2, 5.3 Oracle AS 10gR3 Oracle AS Servlet Engine 10gR3

IBM WebSphere 6.1 IBM WebSphere Servlet Engine 6.1


Oracle AS 10gR3 Oracle AS Servlet Engine 10gR3
HP-UX 11iv2, 11iv3 Sun Java System Web Server 6.1, 7.0 Sun Java Web Server Servlet Engine 6.1, 7.0
HP-UX Web Server Suite 2.1

HP-UX 11iv2, 11iv3 Sun Java System Web Server 6.1, 7.0 Sun Java Web Server Servlet Engine 6.1, 7.0
(Itanium)
IBM WebSphere 6.1 IBM WebSphere Servlet Engine 6.1
Red Hat Enterprise Linux 4, 5 (32 or x64) Oracle AS 10gR3 Oracle AS Servlet Engine 10gR3

IBM WebSphere 6.1 IBM WebSphere Servlet Engine 6.1


Novell SuSE Linux 9, 10 (32 or x64) Oracle AS 10gR3 Oracle AS Servlet Engine 10gR3
BMC Remedy AR System 7.1.00 Compatibility Matrix

Known Issues for AR System Mid-Tier Supported Configurations


1. Patch 3412804 is required for proper operation of Flashboards on Oracle AS 10gR2
2. Support for the Itanium processor is achieved through the ARIES translation engine provided with HP-UX. AR System remains a 32-bit
application and was compiled on a PA-RISC processor. Performance issues may result due to the reliance on the ARIES translation
engine. Please see http://devresource.hp.com/drc/STK/docs/refs/Aries.jsp for more information.
3. The PA-RISC version of BEA WebLogic is required for use on the HP Itanium processor running HP-UX.
4. Crystal Enterprise (not included) is required for web-based reporting using Crystal reports.
5. The following minimum standards are required to use the Mid-Tier
 Servlet API Version 2.3+
 JSP API Version 1.2+
 SOAP Version 1.1 or 1.2
 HTML Version 4.0+
 Javascript Version 1.3+
6. Sun Java System Web Server 6.1 requires SP7
7. Use of webservices requires that all ARS/Mid-tier/Admin Tool components be at 7.0.1 patch 004 or above, or all be at 7.0.1 patch 003 or
below.

Known Incompatibilities for AR System Mid-Tier


1. AR System is compiled on 32-bit platforms and is intended for use within a 32-bit Java Virtual Machine. The Mid-Tier may not execute
properly within a 64-bit JVM and use of a 64-bit JVM is considered to be unsupported.
2. Unless otherwise noted, native 64-bit versions of Application Servers, Web Servers or Servlet Engines have not been tested and are
therefore unsupported.
3. Business Objects XI, Crystal Report Server XI, and Crystal Enterprise 10 are only supported on Windows.

Potential Incompatibilities for AR System Mid-Tier


1. Some vendors may not yet support Java 6.0. Please check with your vendor for an official position on Java 6.0.
2. The following combinations may work properly, but are classified by BMC as “unconfirmed”.
a. Sun Microsystems may not support ServletExec 5.0 on Sun Java System Web Server 7.0.
b. ServletExec 5.0 and Tomcat 5.0 may not be supported on Apache 2.2.
c. Oracle Corporation has stated that it does not support Java 5.0 with Oracle AS 10gR2 or 10gR3.
d. IBM has stated that it does not support Java 5.0 with WebSphere 6.0.
e. BEA has stated that it does not support Java 5.0 with WebLogic 9.0.
BMC Remedy AR System 7.1.00 Compatibility Matrix

Browser Supported Configurations

Operating System Browsers


Internet Explorer 7 or higher
Windows Vista [Enterprise, Business, Ultimate]
Firefox 2.0 or higher

Windows 2000, 2003 (32 or x64), XP (32 only) Internet Explorer 6 or higher
Firefox 2.0 or higher

HP-UX 11iv2, 11iv3 Mozilla 1.7.3 or higher

Solaris 9, 10 Mozilla 1.7.3 or higher

IBM AIX 5L 5.2, 5.3 Mozilla 1.7.3 or higher

Firefox 2.0 or higher


Red Hat Enterprise Linux 4, 5 (32 or x64)
Mozilla 1.7.3 or higher

Firefox 2.0 or higher


Novell SuSE Linux 9, 10 (32 or x64)
Mozilla 1.7.3 or higher

Firefox 2.0 or higher


Macintosh OS X 10.1 to 10.4
Mozilla 1.7.3 or higher

Firefox 2.0 or higher


Macintosh OS X 10.5
Safari 3.0 or higher

Known Issues for AR System Browser Supported Configurations


1. Mozilla.org officially provides pre-compiled versions of the Firefox browser only on Windows, Macintosh and Linux platforms. BMC
will support only those compiled versions provided by Mozilla.org.
2. For optimal browser colors in AR System forms, set the color depth in the client system to at least 24 bits.
3. HTTP Version 1.1 required
BMC Remedy AR System 7.1.00 Compatibility Matrix

AR System Client Supported Configurations

Operating System AR System Clients


AR System User Tool
Windows Vista, XP
AR System Administration Tool
Windows 2000, 2003 (32 or x64) AR System Administration Tool

Known Issues for AR System Client Supported Configurations


1. AR System is compiled as a 32-bit executable. 64-bit execution depends on operating system compatibility requirements. Consult your
operating system and database vendors for information about compatibility support for 32-bit clients on 64-bit operating systems.
2. The Remedy User Tool installation includes optional Crystal Reports XI reader libraries.
a. BMC does not guarantee backwards compatibility of Crystal based reports that are not compatible with Crystal Reports XI viewer.
Please refer to http://www.crystaldecisions.com for information regarding backwards compatibility with previous Crystal releases.
3. An IE browser required to correctly view Flashboards, View Fields and the Application List field in the Home Page

Full Text Search Supported Configurations

Operating System
Windows 2000 SP4, 2003 (32 bit only)
HP-UX 11iv2 (PA-RISC only)
Solaris 9, 10
IBM AIX 5L 5.2, 5.3
Red Hat Enterprise Linux 4 (32-bit only)

Known Issues for Full Text Search Supported Configurations


1. AIX 5.2 requires IBM hot fix for /usr/sbin/automountd dated 2003 April 2 14:14 IBM case number: PMR76291,004,000.

Screen Reader Supported Configurations


The following screen reader is supported to make AR System accessible to people with disabilities:

Product Version Browser


Freedom Scientific JAWS® for Windows 7.0.1 Internet Explorer 6.0
BMC Remedy AR System 7.1.00 Compatibility Matrix
Other Product Compatibility Supported Configurations

Remedy Component Products Comments


AR Server SNMP Agent BMC Patrol, Patrol Express SNMP v2
AR Server SNMP Agent BMC Patrol Enterprise Manager AR System API
Remedy Email Engine (Windows) Microsoft Exchange 2000, 2003 SP1, 2007 (64-bit) Email/MAPI, IMAP, POP3, SMTP
AR ODBC (Windows) Microsoft 2000, 2003 (Excel, Access)
AR ODBC (Windows) Crystal Reports 10, XI [Professional, Advanced, Developer] Design and run reports through the AR ODBC interface
Remedy User Tool Crystal Reports XI reader libraries
Remedy Mid-Tier (Windows) Crystal Enterprise 10 [Pro, Premium)] Supports Unix Web Servers through WebConnector
Business Objects Enterprise XI R1, R2
Remedy Mid-Tier (Windows) Crystal Reports Server XI
Remedy User Tool Citrix Metaframe XP 1.2 (Unix) and 3.0, 4.0, 4.5 (Windows) Remedy User Tool is supported on Windows 2003 when
running with Citrix
Remedy User Tool Microsoft Windows Terminal Server 2003

Language Offerings
Localization (L10N): AR System end user interfaces are localized into
 English  Italian  Simplified Chinese
 French  Spanish  Russian
 German  Japanese  Korean

Internationalization (I18N): AR System supports the following character set encodings:


 MS 1252/ISO-8859-1  Shift-Jis/EUC  EUC-KR/ISO-2022-KR
 MS 1250/ISO-8859-2  BIG5  Unicode
 MS 1257/ISO-8859-13 and -15  GB2312

This represents support for the following language sets


 L1 = Latin-1: English, Danish, Dutch, Finnish, French, German, Icelandic, Italian, Norwegian, Portuguese, Spanish and Swedish
 L2 = Latin-2: English, Albanian, Croatian, Czech, Hungarian, Polish, Romanian, Slovak, Slovenian
 L4 = Latin-4: English, Estonian, Greenlandic, Lappish, Latvian, Lithuanian
 J = Japanese, English
 TC = Traditional Chinese, English
 SC = Simplified Chinese, English
 K = Korean, English
 Cyr = Cyrillic: Russian, English
BMC Remedy AR System 7.1.00 Compatibility Matrix

Remedy Applications and Products

Client / Add-On / Application Supported on Supported on Supported on


Server 6.3.00? Server 7.0.01? Server 7.1.00?
AR System Administrator 6.3.00 Yes Yes [6.3.00 features] Yes [6.3.00 features]
AR System Administrator 7.0.01 Yes [6.3.00 features] Yes Yes [7.0.01 features]
AR System Administrator 7.1.00 Yes [6.3.00 features] Yes [7.0.01 features] Yes
AR System User 6.3.00 Yes Yes [6.3.00 features] Yes [6.3.00 features]
AR System User 7.0.01 Yes [6.3.00 features] Yes Yes [7.0.01 features]
AR System User 7.1.00 Yes [6.3.00 features] Yes [7.0.01 features] Yes
Distributed Server Option 6.3.00 Yes Yes [6.3.00 features] Yes [6.3.00 features]
Distributed Server Option 7.0.01 Yes [6.3.00 features] Yes Yes [7.0.01 features]
Distributed Server Option 7.1.00 Yes [6.3.00 features] Yes [7.0.01 features] Yes
Flashboards 6.3.00 Yes No No
Flashboards 7.0.01 No Yes No
Flashboards 7.1.00 No No Yes
Remedy Link for Tivoli v6.3 Yes Yes Yes
Enterprise Integration Engine 5.1.00 Yes [5.1 features] Yes [5.1 features] Yes [5.1 features]
Enterprise Integration Engine 7.0.00 Yes Yes Yes
Atrium Integration Engine 7.1.00 No Yes Yes
Remedy Link for Oracle / SQL Server 5.1.00 Yes [5.1 features] Yes Yes
Remedy Link for Oracle / SQL Server 7.0.00 Yes Yes Yes
AR System Migrator 6.0.01 Yes [6.0.01 features] Yes [6.0.01 features] No
AR System Migrator 7.0.x Yes [6.3.00 features] Yes No
AR System Migrator 7.1.00 Yes [6.3.00 features] Yes [7.0.01 features] Yes
Remedy Approval Server 6.3.00 Yes Yes [6.3.00 features] Yes [6.3.00 features]
Remedy Approval Server 7.0.01 No Yes Yes [7.0.01 features]
Remedy Approval Server 7.1.00 No Yes [7.0.01 features] Yes
BMC Remedy AR System 7.1.00 Compatibility Matrix

Client / Add-On / Application Supported on Supported on Supported on


Server 6.3.00? Server 7.0.01? Server 7.1.00?
Remedy Link for MS Project 2000 Yes Yes Yes
Remedy Developer Plus 6.0 / 6.3 Yes Yes Yes
Remedy Email Engine 6.3.00 Yes No No
Remedy Email Engine 7.0.01 No Yes No
Remedy Email Engine 7.1.00 No No Yes
AR System Mid-Tier server 6.3.00 Yes Yes [6.3 00 features] Yes [6.3 00 features]
AR System Mid-Tier server 7.0.01 Yes [6.3 00 features] Yes Yes [7.0.01 features]
AR System Mid-Tier server 7.1.00 Yes [6.3 00 features] Yes [7.0.01 features] Yes
AR System Encryption 6.3.00 Yes Yes Yes
AR System Encryption 7.0.01 No Yes Yes
AR System Encryption 7.1.00 No Yes Yes
Remedy Full Text Search (6.0.1 and prior) No No No
BMC Remedy Full Text Search 7.0.00 No Yes No
BMC Remedy Full Text Search 7.1.00 No No Yes
Remedy Help Desk 7 No Yes Yes
Remedy Help Desk 6.0 Yes Yes Yes
Remedy Help Desk 5.6 Yes Yes Yes
Remedy ITSP 3.0 Yes No No
Remedy ITSP 3.1 Yes No No
Remedy ITSP 4.0 Yes Yes Yes
Remedy Asset Management 7 No Yes Yes
Remedy Asset Management 6.0 Yes Yes Yes
Remedy Asset Management 5.6 Yes Yes Yes
Remedy Change Management 7 No Yes Yes
Remedy Change Management 6.0 Yes Yes Yes
Remedy Change Management 5.6 Yes Yes Yes
BMC Remedy AR System 7.1.00 Compatibility Matrix

Client / Add-On / Application Supported on Supported on Supported on


Server 6.3.00? Server 7.0.01? Server 7.1.00?
Remedy Service Level Management 7 No Yes Yes
Remedy Service Level Agreements 6.0 Yes Yes Yes
Remedy Service Level Agreements 5.6 Yes Yes Yes
Remedy Customer Support 5.6 Yes Yes Yes
Remedy Customer Support 5.0.1 Yes No No
Remedy Customer Support 4.5 Yes No No
Remedy CRM Server 4.5 Yes No No
Remedy CRM Server 4.4 No (French and German - Yes) No No
Remedy Quality Management 5.6 No Yes Yes
Remedy Quality Management 5 Yes No No
Remedy Quality Management 4.5 - English Yes No No
Atrium Configuration Management Database (CMDB) 1.1 Yes Yes Yes
Atrium Configuration Management Database (CMDB) 2.0 No Yes Yes
Atrium Configuration Management Database (CMDB) 2.0.1 No Yes Yes
Atrium Configuration Management Database (CMDB) 2.1 No No Yes

Known Issues for Remedy Application and Products

1. It is strongly recommended that all users on a single AR Server use the same Remedy Administrator version.
2. AR System servers co-located on the same machine must be the same version.
3. Running Remedy 6.0.01 Migrator with AR System 6.3 or later requires Patch 1356 for Migrator
4. Remedy Developer Plus must be at patch level 1492 for compatibility with AR System 6.3 or above
5. A minimum of AR System 7.0.00 Patch 001 is recommended for use with ITSM 7.0.00 applications
6. A minimum of AR System 7.0.01 is required for use with ITSM 7.0.01 or ITSM 7.0.02 applications
7. A minimum of AR System 7.0.00 patch 002 is required for CMDB 2.0
BMC Remedy AR System 7.1.00 Compatibility Matrix

Comparison of support between AR System version 7.0.01 and 7.1.00

Support removed is highlighted in red. Support added is highlighted in bold.

7.0.01 7.1.00
Operating Systems
Windows 2000, 2003 (32 or x64), XP (32 only) Windows 2000, 2003 (32 or x64), XP (32 only)
HP-UX 11iv1, 11iv2 HP-UX 11iv2, 11iv3
Solaris 9, 10 Solaris 9, 10
IBM AIX 5L 5.2, 5.3 IBM AIX 5L 5.2, 5.3
Red Hat Enterprise Linux 3, 4 (32 or x64) Red Hat Enterprise Linux 4 (32 or x64), 5 (32 or x64)
Novell SuSE Linux 9 Novell SuSE Linux 9, 10 (32 or x64)
Windows Vista, XP (client only) Windows Vista, XP (client only)
Databases
Microsoft SQL Server 2000, 2005 (32 or 64-bit) Microsoft SQL Server 2000, 2005 (32 or 64-bit)
Oracle 9i, 10g Oracle 9i, 10g
IBM DB2 8.1, 8.2 IBM DB2 8.2.2, 9.1
Sybase ASE 12.5.3, 15 Sybase ASE 12.5.3, 15
Informix Dynamic Server 10 Informix Dynamic Server 10
Web Servers
Apache 2.0.x Apache 2.0.x, 2.2.x
Tomcat 5.0.x, 5.5.x Tomcat 5.0.x, 5.5.x
JBoss 3.2.4+, 4.0.2+ JBoss 3.2.4+, 4.0.2+
BEA WebLogic 8.1, 9.0 BEA WebLogic 9.1, 9.2
Microsoft IIS 6.0 Microsoft IIS 6.0
IBM WebSphere 5.1.1, 6.0 IBM WebSphere 6.1
Oracle AS 10gR1, 10gR2 Oracle AS 10gR3
Sun Java System Web Server 6.1 Sun Java System Web Server 6.1, 7.0
Servlet Engines
ServletExec 5.0 ServletExec 5.0

In addition, Java vendor support for Linux was changed from IBM to Sun.