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UNIVERSITI ISLA.IV\
ANTARABANGSA SELANGOR
(385644-V)
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FINAL EXAMINATION
SESSION ~, ACADEMIC YEAR 2009/2010
BMM 30231 BMM 30131 BMM 31031 BMM 31231 DMBM 30031 DMBM 3103
FUNDAMENTALS OF MANAGEMENT
INSTRUCTION TO CANDIDATES:
SULIT
BMM 30231 BMM 30131 BMM 31031 BMM 3123 SEPTEMBER 2009
1 DMBM 30031 DMBM 3103
SECTION A
Marks: 20
4. The three key elements in the definition of motivation are energy, direction, and
achievement.
5. Herzberg believed that the data from his study suggested that the opposite of
satisfaction is dissatisfaction.
6. In the job characteristics model, skill variety refers to the degree to which a job
requires completion of a whole and identifiable piece of work.
2 SULIT
BMM 30231 BMM 30131 BMM 31031 BMM 3123 SEPTEMBER 2009
1 DMBM 30031 DMBM 3103
10. Robert House's path-goal theory assumed that leadership style changes
depending on the situation.
12. Selective perception is a factor that can interfere with effective communication ..
between people from different backgrounds.
14. Integrative bargaining operates under zero-sum conditions, in which any gain
made by one participant is at the direct expense of the second participant.
18. For them to be effective, control systems should be stable and unchanging.
20. Masrui'ah is a legal document that must be referred to when making any
decision with regards to Islamic matters.
3 SULIT
BMM 30231 BMM 30131 BMM 31031 BMM 3123 SEPTEMBER 2009
1 DMBM 30031 DMBM 3103
SECTION B
Marks: 20
3. The concept that defines the number of subordinates that report to a manager
and that indirectly specifies the number of levels of management in an
organization is called
A. span of control.
B. unity of command.
C. responsibility factor.
D. authorized line of responsibility.
4. When a young child emulates a professional sports star's behavior, the star has
what kind of power over the child?
A. Expert.
B. Coercive.
C. Referent.
D. Legitimate.
4 SULIT
BMM 30231 BMM 30131 BMM 31031 BMM 3123 SEPTEMBER 2009
1 DMBM 3003 1 DMBM 3103
5 SULIT
BMM 30231 BMM 30131 BMM 31031 BMM 3123 SEPTEMBER 2009
1 DMBM 30031 DMBM 3103
9. Which of the following describes the leadership style in which a leader tends to
centralize authority, dictate work met~ods, make unilateral decisions, and limit
employee participation?
A. Cultural style.
B. Autocratic style.
C. Democratic style.
D. Laissez-faire style.
6 SULIT
BMM 30231 BMM 30131 BMM 31031 BMM 3123 SEPTEMBER 2009
1DMBM 30031 DMBM 3103
15. When a person tells his or her manager what the manager wants to hear. that
individual is using which of the following barriers to effective interpersonal
communication?
A. Filtering.
B. Feedback.
C. Defensiveness.
D. Selective perception.
16. Neil listens to his friends without interrupting. He avoids premature judgments
and tries not to formulate his responses while listening. Neil is
A. using feedback.
B. listening actively.
C. simplifying language.
D. constraining emotions.
7 SULIT
BMM 30231 BMM 3013 I BMM 31031 BMM 3123 SEPTEMBER 2009
I DMBM 3003 I DMBM 3103
17. An effective control system ensures that activities are completed in ways that
A. maximize profits.
B. minimize conflict.
C. motivate employees.
D. lead to attainment of the organization's goals.
8 SULIT
BMM 30231 BMM 30131 BMM 31031 BMM 3123 SEPTEMBER 2009
I DMBM 3003 I DMBM 3103
SECTION C
Marks: 60
Question 1
Question 2
a. Define motivation and discuss the three key elements that can be seen in this
definition.
(10 marks)
b. List and discuss six of the eight specific recommendations that should be
followed when motivating employees.
(10 marks)
Question 3
b. Define shura and list any three implications of shura involved in management
and organization.
(10 marks)
9 SULIT
BMM 30231 BMM 30131 BMM 31031 BMM 3123 SEPTEMBER 2009
I DMBM 30031 DMBM 3103
Question 4
a. List and discuss four of the seven barriers to effective communication that
managers face. Include a specific example of each barrier to support your
answer.
(10 marks)
Question 5
a. List and briefly explain the steps in the control process, and best practices
managers typically utilize in the process.
(10 marks)
b. List and discuss the three main types of control used for monitoring and
measuring organizational performance. Include a specific example of each
type to support your answer.
(10 marks)
10 SULIT