KATHLEEN D.

LOPEZ, MCP
2008–15th Avenue San Francisco, California 94116
415.661.6974
KlopezSF@Yahoo.com

QUALIFICATIONS PROFILE
Technically sophisticated, performance-driven, and talented professional powered
with broad-based experience in project management as well as implementation of
enterprise applications. Exemplify keen expertise in all facets of project life-
cycle development along with the creation of unique strategies to optimize opera
tional efficiency while significantly reducing cost. Well-versed in delivering s
imultaneous, large-scale projects within budget and time constraints coupled wit
h remarkable ability in leading, training, and coordinating with technical teams
to provide innovative business solutions. Possess a keen eye for detail, comple
mented with proven effectiveness in fiercely competitive, challenging, and multi
-platform environment with dedication to superior service.

AREAS OF EXPERTISE
- Project Management and Operations
- Technical Support and Troubleshooting
- Enterprise System Implementation
- Continuous Process and Performance Improvement
- Leadership, Training, and Team Building
- Outstanding Clients and Vendors Relations
- Budget Control and Cost Reduction
- Superior Interpersonal and Presentation Skills
- Articulate Oral and Written Communication
- Problem Resolution and Decision Making

EMPLOYMENT HISTORY
CHARLES SCHWAB ~ SAN FRANCISCO, CA: 2000–PRESENT
A leading provider of financial services with more than 300 offices and 7.5 mill
ion client brokerage accounts, 1.5 million corporate retirement plan participant
s, 508,000 banking accounts, and $1.1 trillion in client assets
Senior Technical Project Manager 2007–Present
Provide expert oversight to approximately 50 branch relocation/renovation projec
ts traveling across the United States with project range of up to 12 months and
$.5 million. Spearhead cross-functional teams, prepare work schedules, and deleg
ate specific priorities. Regularly interact with cabling contractors to negotiat
e and gather the best competitive price for projects. Coordinate with Vendor Man
agement to get new vendors in the system along with legal matter to obtain'WIFI
Contract approved for the branches. Utilize tools such as Remedy and Ariba to sc
hedule tasks with security, audio video, desktop, network, and voice engineers,
and vendors. Simultaneously lead multiple corporate moves and technical projects
, including business requirements, resource planning, vendor management, status
meeting facilitation, task management, change management, and project closure.
Notable Accomplishments:
- Diligently manage simultaneous, large-scale, mission-critical projects w
ith consistency in adhering to timelines, quality, and cost
- Received multiple Excellence in Service awards and other company recogni
tion benefits during tenure
- Recognized for effectively managing the relocation of the San Francisco
Headquarters Branch, which is considered the NEW Branch of the Future located at
100 Post Street in San Francisco that consist of the following:
~ A Public WIFI in the lobby, seven LCD TVs all using High Definition Sate
llite Receivers with special SchwabTV Servers
~ A Dual seminar room capabilities using the 103†and 65†TVs in sync
~ A VoIP Phone System, Dual Network connectivity, Special LCD Ticker Board
showing up to date stock quotes and a video conferencing room
- Presided in the Corporate Geographic strategy project, which involved nu
merous weekends, ultimately moving 5000+ people between various building and an
aggressive eight-month schedule
Senior Network Administrator / Desktop System Administrator 2003–2007
Extensively traveled throughout US to provide technical leadership in various pr
ojects across the enterprise. Supervised work of vendors and internal staff work
ing closely with the Technical Project Manager and Corporate Real Estate overall
Construction Project Manager. Assumed full responsibility in network and data,
PCs, Windows and mainframe printers in the Schwab branches ensuring all equipmen
t were tested and working before going into production during branch opening day
. Administered service request moves of approximately 10 people with various dep
artments to move laptop, PC, phone and all peripherals ensuring equipment were t
ested and working for clients upon their return. Stayed abreast with current tec
hnology and process enhancements within the company and proactively shared with
peers. Resolved various technical issues and concerns and provided service and/o
r process solutions in a timely manner.
Notable Accomplishments:
- Earned stellar reputation for completing the job on time while providing
superior customer service at all times
- Recognized as SME (Subject Matter Expert) and received several awards an
d company stock during employment
- Served as a technical lead in 65 branch relocation / renovation and 30 s
olo broker offices across the enterprise
- Personally selected by Branch Technology Audio/Video and Printing depart
ments to test and implement new technology
Network Administrator / Desktop System Administrator 2000–2003
Rendered 1st, 2nd, and 3rd third level technical support for faculty, staff and
clients across multiple hardware and software platforms. Spearheaded, mentored,
and trained technicians to develop their competencies toward fulfillment of corp
orate goals. Pivotal in installing, configuring, and upgrading customers PCs / p
rinters; testing and evaluating new applications, patches and infrastructure cha
nges; and troubleshooting software application and hardware failures. Compiled a
nd maintained record of projects issues / risks, remedial action taken, and pres
ented it to the project manager. Worked collaboratively with project team member
s, internal customers, and external customers to identify and resolve outstandin
g technology issues in a timely and professional manner. Generated appropriate,
timely, and accurate project information and status updates of the migration to
the project team and external customers. Built and cultivated long term quality
relationships with customers by providing superior customer service.
Notable Accomplishments:
- Served as Information Technology Department’s representative in providing ex
ceptional customer service to the user community
- Migrated all Northern California branches from Windows NT to XP and subs
equently provided assistance to other leads in converting all Charles Schwab bra
nches across the United States
- Reputed as the Lead Technician for Schwab Private Client Print Project a
s well as in Private Switched Network Project, which resulted in achievement of
an Excellence in Service Award
- Originally recruited as Desktop System Administrator for approximately 1
00 branch relocation projects and several times requested by technical project m
anagers
- Gained Excellence in Service Award for showing high degree of personal c
ommitment, dedication, and exemplary performance in the entire project life cycl
e

EARLIER CAREER
PACIFIC GAS AND ELECTRIC, SAN FRANCISCO, CA: 1985–2000
Network Specialist: 1997–2000
Information Systems Consultant: 1994–1997
Analyst / Training Specialist: 1990–1994
Administrative Clerk / Training Specialist: 1988–1990
General Clerk: 1985–1988
Police Records Administrator ~ SAN JOSE POLICE DEPARTMENT, SAN JOSE, CA
Secretary ~ IBM CORPORATION, SAN JOSE, CA
Assistant Supervisor ~ GREAT WESTERN SAVINGS AND LOAN, SAN JOSE, CA

EDUCATION
GENERAL STUDIES ~ Evergreen Valley College, San Jose, CA
COURSEWORK IN NETWORK ADMINISTRATION ~ Healds College Schools of Business and Te
chnology, San Francisco, CA

PROFESSIONAL TRAINING AND CERTIFICATION

- Microsoft Certified Professional
- Project Management Institute Member
- Supporting Microsoft SNA Server 4.0
- Banyan Vines LAN Administration
- Core Technologies of Exchange Server 5.0
- Vines Troubleshooting
- Administering Microsoft Windows NT 4.0
- Supporting Windows95
- Core Technologies of Windows NT 4.0
- Lotus Notes Administration
- Internetworking with TCPIP on Windows NT 4.0
- NT Server 4.0 in the Enterprise
- Contract and Project Management
- Presentation Skills
- Networking Essentials
- Supervisory, Leadership, and Business Skills

TECHNICAL EXPERTISE
SOFTWARE: Windows NT/2000/XP/Vista; Windows Server 2004, Active Directory, Micro
soft Exchange, Microsoft Office Suite, DameWare, Adobe’s product family; PeopleSoft
(Finance), Bloomberg, and Reuters
HARDWARE: Windows-based enterprise servers (distributed systems), mainframe, All
PC compatible servers, desktops, laptops, printers, PDAs and peripheral devices
, network and telecommunications wiring