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PC support technician
Works on-site; responsible for ongoing maintenance
Closely interacts with users
Is responsible for the PCs before trouble occurs
PC service technician
Goes to customer site in response to a service call
Bench technician
Works in a lab environment
May/may not interact with the PC user
Is not permanently responsible for the PC
Help-desk technician
Provides telephone support
Troubleshooting Guideline
Before you can fix a problem, you have to determine the cause.
Diagnosing computer glitches, especially in a networked environment,
can take quite a bit of detective work. Here are some good starting
points:
1
common source. Try to find software or hardware that both
malfunctioning systems rely on.
Online Resources
Hardware-related links
2
http://www.motherboards.org/build.html - more information on
building a PC
http://www.tuxedo.org/~esr/clone-hw-guide/ - an excellent PC
equipment buying guide; written for UNIX users, but the information
applies to Windows users as well.
http://www.microsoft.com/windows95/default.asp - Microsoft's
official Windows95 website
3
http://linux.corel.com/ - Info on WordPerfect for Linux and Corel
Linux
General
Review Questions
1. What is the role of:
PC Support technician , PC Service technician
Help desk technician
2. What a bootable rescue disk should contain.
3. List all Network related problem symptoms.
4. How you can solve resource conflict problem.
5. How you can know your computer need more memory
6. What action you can take for each of the following problem. List at least two
actions
i. No response from computer
ii. Computer operates incorrectly after installing DIMM
iii. Computer does not boot from IDE hard disk
iv. Neither mouse nor keyboard work
v. Computer does not work after installing a card
vi. Network does not start