Alice Jackson

Address: 1615 Canyon Rd #17 San Diego, CA 91977

Phone: 619-908-2005 or 619-303-9411
Email: Jackson.alice1965@yahoo.com
Objective: To secure a permanent position utilizing my extensive administra
tive and customer service expertise within your company.
Qualifications: Typing speed of 60 wpm with a working knowledge of MSWord and Ex
cel.
Job History: Active Network
06/07 – 10/09
10182 Telesis Court San Diego, CA 92121 858-964-3800
Professional Service Coordinator: Provided administrative support to various de
partments within Active Network Inc. Utilized MS Word and Excel as well as produ
ct specific software and the internet and intranet to provide donation reports t
o two of our larger clients on a weekly basis. Assisted account managers with a
dministrative needs such as approving and assisting with campaign donation websi
te creation, and coupon code creation. Tracking of returned and re-issue of ch
ecks using recordkeeping skills, high level MS Word and Excel knowledge and appl
ication, as well as high level communication processes with the departments for
which all these services were provided.
Active Network
10182 Telesis Court San Diego, CA 92121 858-964-3800
Customer Service Representative: Provide customer service/call
center support
to all registrants for sporting events and fundraising activities hosted by the
Active Network website utilizing product specific web search engines and the Cis
co phone system. Illustrate problem solving skills on a call by call basis and
utilizing Outlook for email communication.
Venturi Staffing {First American Title-Eappraiseit (temp assignm
ent)}
12395 First American Way, Poway, 92064 800-281-6200 09/06 – 06/
07
Customer Service Representative: Provide customer service/call center support f
or lenders and appraisal companies throughout the United States ensuring that pr
operty appraisals were completed with quality and in a timely fashion. This dut
y was performed using product specific software and Outlook while exhibiting exc
ellent communication and prioritizing skills. The ability to meet high pressure
deadlines and follow through skills are just a few of the very important qualiti
es exhibited and exercised by the Eappraiseit CSR on a daily basis.
Ultimate Staffing {Covance (temporary assignment)}
03/06 – 08/06
4660 La Jolla Village Dr Suite 740 San Diego, CA 92122
Danita Arrizon, Account Representative 858-625-2025
Call Center Representative: Provided call center support for the iPledge progra
m which is an FDA mandated monitoring system for the distribution, prescribing a
nd consumption of the Accutane drug.. Provided customer service and educational
support to patients, prescribers and pharmacist re the proper process in which
to comply with the iPledge program. Demonstrated exceptional communication skil
ls and data entry in a high volume call center environment. Utilized job specif
ic software to perform specific duties, as well as MS Outlook and Excel.
Pegasus Building Services
10/04 – 03/06
7554 Trade St. San Diego, CA 92121
 Gisella Corbella, Office Manager 858-444-2290 x 10
Maria Nieves, Operations 858-444-2290 x11
Sales Assistant: Business to business outbound calls setting appointments for b
id Presentations given by my account executive. Required scheduling techniques,
entry level administration assistant duties, such as, form letters, compiling
proposals, bulk mailing. Also included data entry, searching out new leads from
newspaper publication, internet research. Exhibited superior written, verbal a
nd professional phone skills to qualify leads and set appointments.
Provided clerical support to the operations department assisting the transition
of brand new accounts from our sales department to the operations department.
Newgen Results 01/03 – 09/03
10243 Genetic Center Dr
Evan Cohen, HR 858-346-5000
Customer Service Rep: Provided customer service utilizing advanced customer ret
ention techniques. Duties included appointment setting for over nine thousand d
ealerships nationwide. Exhibited superior telephone skills and customer relatio
n savvy in handling complaints.
Shamrock Autoglass 08/01 – 12/02
814 Moreno Blvd. Ste 307
Robert Mc Cann: Owner, operator 909-699-7860
Customer Service Rep: Responsible for up to 10 incoming telephone lines. Maint
ained a positive working relationship with insurance agents in customer service
and customer retention. Gave quotes for autoglass installations, appointment se
tting, dispatching and routing mobile autoglass installation appointments, proce
ssed automobile insurance claims, ordered and inventoried autoglass and related
supplies.
JJ Windshields 10/00 – 08/01
5482 Complex St, Ste 110
Jessica DeGuzman, Despatcher 619-322-5767
Customer Service Rep: Responsible for up to ten incoming lines, gave autoglass
installation quotes, order taking data entry, coordinated with dispatcher in mai
ntaining installer routes.

References:
Jamie Cameron, Technical Account Manager: The Active Network 858-964-3800 xt 6
070
Jamie Snow, Technical Account Manager: The Active Network 858-964-3800 xt 6031
Breanne Kulis, Consulting Project Coordinator: The Active Network 858-964-3800
xt 3587
Kimberly Huynh, Account Manager: The Active Network 858-964-3800 xt 3590
Human Resources: The Active Network 858-964-3800
Staffmark (Venturi Staffing) Office: 619-688-9180
Danita Arrizon, Account Representative – Ultimate Staffing Work: 858-625-2025
Gisella Corbella, Office Manager – Pegasus Building Service 858-444-2290 x10
Irma Rehrberg, Operations Assistant – Pegagsus Building Service
Work 858-444-2290 x19
Cell 760-275-0298