Hank A.

Acham
, or
1-610-704-4861 ,
or occasionally at either :
1-646-919-9947 , or 1-347-228-1618
-all 24 hrs and leave messages with return means
of contacts.
Dear Hiring Managers / Personnel and Human Resources Division Staff:
Thank you for taking the time to view my most recent education/experience, and s
kills.
I know that with my combined several years customer service, office-administrati
ve, retail, manager trainee/regular manager, green energy, weatherization , cons
truction, business, and other combined skills that I have gained over the years,
I can be a great asset if given the chance to join and further assist your fine
organization. I also currently possess over one and a half to two years fairly
recent additional
Business Administration/Accounting, and management / manager-trainee coursework
,internship /co-op
and other practical experience earned from my completion of my Associate's Degre
e in Applied Science(s),
along with several other factors aforementioned. I was also a participant on the
Dean's List / Honor Roll
while at TCI - College of Technology ,fairly recently during the 2005-2006 schoo
l year, as well as
a partial Margaret Clifton Scholarship Winner during the course of my time spent
enhancing myself while enrolled. These, along with my many other leadership and
other achievements through the years , is
just part of the reason why I know I have the potential to help further add to t
he effectiveness of your
organization.
I have currently submitted my information for the listing, or position(s) descri
bed, or most recently available. Since the combination of my most recent trainin
g, education, references, experience, ( and certification(s) if applicable for t
he position), in combination with my strong work ethic as well as other individu
al accomplishments, positive attitude, and team work skills, I know I have the p
otential to be a decent fit in the appropriate area(s) of your organization.
Please, if you require more info, references, or need to reach me, do not hesit
ate to contact me at my two present/most recent e-mails, by postal mail, from th
e address on one of my resume' versions, or by phone messages. I wish you and yo
ur entire staff the best, and thanks again. Please keep all my info on file for
any current or future applicable openings.
Sincerely,
Hank A. Acham
/ 1-610-704-4861
( or sometimes at either : 1-347-228-1618 ,or 1-646-919-9947 )
57 Herkimer St., Apt. 512
Brooklyn, NY 11216
Objective: To obtain a challenging customer service oriented position within the
organization.
Education :
12/2005 TCI College of Technology New York, NY
Associate's Degree of Applied Science in Business Administration- Accounting
Dean's List / Honor Roll 2005 -2006 School Year /Margaret Clifton Partial Schola
rship Winner
Experience :
11/2009 - Present - Arbor Wecare / HRA -WEP Program Brooklyn, NY Clerical Admini
strative / Customer Service Aide-Work Experience Program Intern
* Typing of logs, meeting notes, statistical data and other reports for supervis
ors and members.
* Preparing correspondences, logs, and mail for staff and members on a weekly ba
sis.
* Filed, sorted , and reviewed documents, for member records and meetings.
customer service in a heavy phone, and
high volume call-center office environment.
* Assisted in typing and organizing weekly and monthly sales and other reports f
or
management .
* Helped to complete applications, mail-outs and other customer forms to explain
cost reduction and other pertinent services.
03/2008- 06/2008 Accent Energy/ Netpique ,Inc. New York,NY
Temp. / Seasonal Outside and Inside
Sales and Customer Services Executive Rep/ Asst. Account Manager-Trainee
* Assisted in both commercial and residential utility, Esco, other interrelated
accounts.
* Helped to do heavy appointment setting, follow-up calls, demos, in-person pre
sentations.
* Educating and informing customers/clients of high-end products, plans, servic
es,
paperwork and so on.
3/2006 - 12/2006
Inside Sales Associate/Customer Service
* Delivered vital customer service, sales, merchandising, pricing, and other
assistance to customers.
* Ordered merchandise to replenish stock from the internal company system.
* Sold additional product plans and coverage; as well as help to process
customer orders, credit card applications, and other transactions.
08/2005- 01/2006 TCI -College Co-op / Internship Program New York, NY
Manager -Trainee / Administrative -Other Intern
* Customer service, office-administrative, some work similar to secretarial,
sales, marketing, bookkeeping, and other important duties etc., etc.
11/2001 - 07
Traffic Enforcement Agent Level II
* Traffic/other civil service safety ,directing ,enforcement, traffic stops ,cus
tomer service and
other pertinent duties.
* Assisted and covered various major NYC parades ,events, and other traffic saf
ety details.
* Performed traffic detours, summons, and other important patrols and customer
service
activities
05/2003 - 10/2004 Primerica Financial Services Corporation Bronx, NY
 Recruitment Manager / International Business Associate
Manager Trainee, interviewing, recruiting, heavy phone calls, administrative an
d other
assistance; as well as some sales and marketing.
* Helped to review resume's, cover letters, and applications for prospective tea
m members.
* Assisted in educating and training co-workers, and customers about company pro
ducts,
training, and services .
03/ 2003- 08/ 2003 The Rockaway Bedding ,Inc. New York ,NY
Seasonal / Temporary Store Manager -Trainee
and Administrative-Sales and Customer Services Executive Professional
* Helped to perform important multi-task and high store responsibilities on a
daily and weekly basis; partly responsible while filling in for others on leave
or
other reasons along with my fellow co-manager-trainees, for all general store
opening, closing, and other operations; among other consistent high quality
responsibilities.
* Assisted with heavy phone, follow-up, customer /other orders, data-entry,
administrative, sales, and other duties in a challenging muli-million dollar
high -end and "Big-Box" retail and corporate chain environment while the
branch was phasing out, and downsizing / closing at the time,etc.,etc.
* Helped to assist customers and other managers and co-workers in numerous bran
ches
in my district, particularly on high -volume sales, holidays, and other peak ti
mes.
05/2001 - 11/2001 City of New York Human Resources Administration New York, NY
Provisional Eligibility Specialist -/Administrative, Executive, other
assistance, etc., etc.-(Level II)
* Performed various duties including verifying customer and client documents.
* Helped to interview and set appointments for clients and customers.
* Prepared reports, and helped to verify documents, information, as well as prov
ide additional
information and referrals as needed.
06/2000-07/2001 - The Wiz Corporation Union, NJ
Corporate customer service, sales, administrative-other assistance
* Assisted with customer service duties including heavy phone calls, follow-ups,
appointment
setting, referrals, data entry; retail , merchandising , and other important du
ties and tasks.
* Sales, customer services ,networking, and up-selling service plans and coverag
e.
* Verified customer and client information, and processed credit card and other
requests.
9/1999 - 3/2000
- (Seasonal/ Temporary)) General Store Manager - Customer Services and Sales Ex
ecutive
* Retail ,business ,administrative, other high responsibility store manager trai
nee/professional
duties.
* Helped to verify and prepare daily, weekly, and monthly store goals, reports,
statistics, and
analysis , in a high -volume multi-milion dollar professional corporate atmosph
ere
* Helped to check inventory, process merchandise and store replenishment request
s as needed.
05/1995-05/1997 The Northampton Community College / Work Study -Intern Program
Library, Office-Administrative / Sales and Customer Services- Other Assistant
* Heavy phone, call-center customer service, retail ,some filing, bookkeeping a
nd accounting
assistance help; the college Hampton Winds high-end restaurant / cafeteria.
* Mailroom, stock, preparation of computerized, card catalog, research , library
, and other
important institutional assistance.
* Processed computer catalog requests, memos, code number charts and other high
level
duties.
/1-610-704-4861
57 Herkimer St., Apt. 512
Brooklyn, NY 11216
Objective : To find a suitable and challenging entry or post level position to c
ontribute my skills within your fine organization.
EDUCATION
12/2005 TCI College of Technology New York, NY
Associate in Applied Science Degree in Business Administration- Accounting
7/2003 Automax Corporation US (Corporate Headquarters) Pleasantville, NJ
Certificate of Completion
Intensive High Quality Corporate Sales
Experience -References
( Additional info / volunteer work-other experience available upon request )
11/2008 - Present - Arbor Wecare / HRA Clerical Administrative / Customer Servic
e Aide Brooklyn, NY
* Various clerical, administrative, typing, reports, and other important duties.
* Preparing correspondence, logs, mail , and other assistance.
Long-term seasonal /Temporary Inside Sales-Executive /Customer Service
8/2005 - 1/2006 Xtra Diva Outlets, Inc. New York, NY
Assistant Manager Trainee (Internship)
*Accounts payable, filing ,accounting, customer services, administrative,
sales and marketing assistance and other important duties.
* Customer service, phone assistance, assistance with presentations, scheduling
meetings
* Extensive use of Ms Office Suite, and other computer programs for reports, for
ms,letters,etc.,etc.
3/2006 - 12/2006 Lowe's Corporation Easton, PA
Inside Sales Associate/Customer Service
*Customer service, stock, electrical, wiring ,sales, order
and data entry, loading and other assistance as needed, etc. ,etc.
* Use of several types of tools and equipment ; wire cutting, gauges, stock, pri
cing, merchandising, etc., etc.
11/2001 - 1/2004 NYPD (Traffic Division) New York, NY
Traffic Enforcement Agent Level II
*Traffic/other civil service safety ,directing ,enforcement, traffic stops ,cust
omer service and other pertinent duties.
* Assisted and covered various major NYC parades ,events, and other traffic safe
ty details.
5/2003 - 10/2004 Primerica Financial Services Corporation Bronx, NY
Recruitment Manager / International Business Associate
*Manager Trainee, interviewing, recruiting ,heavy phone calls, administrative an
d other
assistance; as well as some sales and marketing.
* Helped to answer client and customer inquiries, and schedule appointments.
5/2001 - 11/2001 City of New York Human Resources Administration New York, NY
Eligibility Specialist -/Administrative, Executive, other
assistance, etc., etc.-(Level II)
*Administrative, customer service, phones, other pertinent assignments
as needed.
* Helped to interview and set appointments for clients and customers.
* Prepared reports, and helped to verify documents, information, as well as prov
ide additional information
and referrals as needed.
06/2000-07/2001 - The Wiz Corporation Union, NJ
Corporate customer service, sales, administrative-other assistance
*Heavy phone calls, follow-ups, appointment setting, referrals, data entry; reta
il , merchandising , and other important duties and tasks.
* Sales, customer services ,networking, and up-selling service plans and coverag
e.
9/1999 - 3/2000 The Sleepy's, Inc. Clifton, NJ
General Store Manager -Sales Executive- (Seasonal/Temporary))
*Retail ,business ,administrative, other high responsibility
store manager trainee/professional duties.
* Helped to verify and prepare daily, weekly, and monthly store goals, reports,
statistics, and analysis.
05/1995-05/1997- The Northampton Community College
Library, Office-Administrative Assistance
*Heavy phone, call-center customer service, retail ,some filing, bookkeeping and
accounting assistance help; the college Hampton Winds high-end restaurant / caf
eteria.
* Mailroom, stock, preparation of computerized, card catalog, research , library
, and other important institutional assistance.