TROY JOLLEY

7101 SOUTH COWAN ROAD, MUNCIE, INDIANA 47302

765.730.4457
TROYLJOLLEY@COMCAST.NET

ACCOUNT MANAGER

PROFILE OVERVIEW
Strategic sales and account management achiever with a breadth of experience and
broad industry knowledge. Multi-awarded professional, equipped with advanced sk
ills in developing comprehensive strategy, approach, and relationship plans that
strengthen customer relations and ultimately trigger growth in profit yields, a
s well as capitalize on new business opportunities.
Reliable revenue optimizer; repeatedly named on President’s Ring Club - an exclusive
club for the Top All-Phase salesmen in the nation that meet or exceed assigned
performance category objectives. Expert at influencing purchasing decisions of c
ustomers and in establishing relations with diverse array of people and professi
onals. Proven intuitive in strategizing sales and marketing efforts, as well as
in resolving customer-related issues. Technical proficiency includes: Outlook, W
ord, Excel, and Mainframe.

AREAS OF EXPERTISE
- STRATEGIC SALES ACCOUNT MANAGEMENT
- NEW BUSINESS DEVELOPMENT
- CUSTOMER MANAGEMENT
- MARKET AND INDUSTRY TREND ANALYSIS
- PRESENTATION AND COMMUNICATION
- SALES AND MERCHANDISE PROGRAMS

PROFESSIONAL EXPERIENCE
Account Manager The F.D. Lawrence Electric Company-Indianapolis, IN (200
6-2009)
- Managed and facilitated growth in accounts through strategic customer re
lations management and new business development
- Maximized gross margin rate by developing sales plans in compliance with
all company pricing policies and instructions
- Maintained excellence in customer service through prompt response to cus
tomer complaints and report potential claims
- Assessed market trends and competition, as well as, coordinated with man
agement in support of revenue-generating plans
- Facilitated sales and merchandise programs and contributed in optimizing
sales and marketing plans through training sessions, trade shows, and sales mee
tings
Account Representative Wesco Distribution International-Indianapolis, IN (2004-
2006)
- Strengthened revenue channels from existing accounts
- Influenced purchasing decision of customers by strategically establishin
g contacts and customer relations
- Remained efficient in providing information and support to customers to
establish trust and maintain service reputation
- Uncovered new and profitable business by working closely with suppliers
- Coordinated with inside sales personnel on quotes, new opportunities, an
d existing business
- Maintained comprehensive knowledge of industry trends and market conditi
ons to effectively identify and communicate product improvements / new product a
pplications
Outside Sales Eastern Electric/All-Phase Electric Company / Consolidat
ed Electrical Distributors (1989-2004)
- Increased customer sales through efficient completion of account managem
ent profile
- Utilized a consultative sales approach and upsold products that address
clients’ needs
- Established and cultivated solid, long-term relationships with customers
and suppliers
- Achieved sales and gross margin goals; generated successful introduction
and demonstration of new products; informed customers on updates involving rele
vant company and vendor policies
- Key participation in optimizing sales plans by providing competitive con
ditions and customer financial analysis
- Partnered with suppliers to secure mutual business through joint sales c
alls
- Consistently performed tasks that favorably reflect the company’s reputation
- Generated a sustainable sales / profit volume in assigned territory

ACHIEVEMENTS
- Won the 2000 All-Phase Sales / Profit Incentive Trip to Oahu, Hawaii
- Repeatedly received President’s Ring Club in 1998, 1996, and 1995
- Chosen as 1997 South Central Region Employee of the Year
- Tapped the highest personal branch sales record in 1997
- Generated the utmost personal and branch gross profit record in 1997
- Achieved the highest personal and branch sales / profit record in 1994

EDUCATION & OTHER CREDENTIALS

Certificate in Electronics Technology
ITT Technical Institute, Indianapolis, IN
General Studies
Ivy Tech Community College, Muncie, IN | Ball State University, Muncie, IN

RECENT TRAINING
- ILSCO Distributor Product Training Seminar-Cincinnati, OH (2008)
- Cooper Lighting Distributor Product Training-Atlanta, GA (2007)
- Pass & Seymour Distributor Product Training-Chicago, IL (2007)
- Cooper / Bussman Distributor Training Seminar-St. Louis, MO (2006)
- WESCO Leadership in Lighting; How to Upsell Lighting Training-Indianapol
is, IN (2006)
- Thomas and Betts Hazardous Lighting Training Seminar-Memphis, TN (2005)
- Thomas and Betts Product Training-Memphis, TN (2005)
- Philips Distributor Product Training-Newark, NJ (2005)
- Lithonia Distributor Product Training-Lithonia, GA (2001)
- NECA Midwest Regional Conference Attendee-Fort Lauderdale, FL (1999)
- Cooper Lighting The Source Distributor Training-Chicago, IL (1996)
- Osram Sylvania Product Training-Danvers, MA (1995)
- Lenox Power Training Seminar-Boston, MA (1994)
- SQD Advanced Electrical Distribution and Power Equipment-Dallas, TX (199
4)
- Houston Wire and Cable Distribution Product Training School-Chicago, IL
(1993)
- SQD Intermediate Distribution and Power Equipment- Indianapolis, IN (199
3)
- SQD Intermediate Automation and Controls-Raleigh, NC (1993)
- OSTP Outside Sales Training Program-All-Phase Electric Supply. OSTP requ
ires 12 months to complete with over 124 hours of training from 12 or more sourc
es. The sources include our vendor partners and professional training companies
(1993)
- SQD Basic Distribution and Control Equipment-Benton Harbor, MI (1991)
- Greenlee Distribution Product Sales School-Rockford, IL (1991)

AFFILIATIONS & ACTIVITIES

IYCA-International Youth Coaching Association
- Youth Speed and Agility Specialist Level 1
- Youth Nutrition Specialist
Amateur Athletic Union
- AAU Boys Basketball Coach
- AAU Girls Basketball Coach