TORBEN VERDICH

(703) 463 6262

resumes@verdich.org

SYSTEMS ENGINEER
Systems Architecture and Design | Project Management | Problem Resolution | Virt
ualization
Computer and Software Installation | Tire 3 Client/Server Technical Support
Dynamic, motivated, and results-driven systems engineer offering 15 years of ext
ensive background in the development, testing, and implementation of diverse IT
systems along with project and operations management of complex software and sys
tems in large enterprise environments. Outstanding interpersonal, communication,
and management skills. Track record of managing and building significant comput
er information systems with sound understanding of IP networking concepts, in ad
dition to solid and full life-cycle experience in web-enabled, multi-tier applic
ations for client server and mainframe real time environment. Multilingual, flue
nt in English, Danish, Swedish, and Norwegian. Top Secret security clearance.
- Proficient in utilizing highly innovative technologies; demonstrated tea
m leadership in managing information system projects while using earned value ca
lculations in the selection of projects
- Utilized innovative tools and systems to analyze, design, establish, tes
t, and implement software systems with user requirements
- Proven background in requirements gathering and project analysis; prepar
ed risk responses, used conflict resolution tactics, as well as coordinated work
load and activities into work packages
- Profound experience in the development and documentation of system desig
ns and plans, behavior, performance, and security
- Stay abreast with the latest technologies toward career progression and
professional excellence

TECHNICAL SKILLS
- Microsoft Active Directory Design
- Microsoft Windows Clustering
- Microsoft Exchange Administration
- Microsoft Domain Services
- (DNS, DHCP, WINS), PKI
- TCP/IP Routing and Switching
- NetIQ AppManager Design and Implementation
- BlackBerry Server
- MCITP 2008 Server and Enterprise
Altiris, BladeLogic, Compaq Insight Manager, SQL, NetBackup, BackupExec, MS Syst
em Management Server Check Point Firewall-1, SMS Installer, MS FrontPage, WordPe
rfect, MS Exchange 2003/2007, SharePoint Server 2007Outlook Web Access, Lotus CC
-Mail, WinInstall, PCAnywhere, Adobe Acrobat, Adobe Exchange, Microsoft Outlook,
Remedy Action Request System, Hummingbird Exceed, SAN storage, BladeLogic and V
Mware ESX and VSphere
Domain Expertise and Solutions Microsoft Windows Infrastructure
| Microsoft Exchange Messaging | TCP/IP Network Architecture
Project Collaboration and Program Management Microsoft Project 2000, 2002, 20
03, 2007; SharePoint Server 2007 MOSS
Communication and Networking Cisco VPN Client and Concentrato
r | Microsoft VPN Client and Server
Hardware Extensive Server and Network Har
dware experience
Operating Systems Microsoft Windows 95, 98, 98SE |
Microsoft Windows NT 3.51, 4.0
(Workstation and Server) | Micro
soft Windows Server 2000, 2003, 2008 | Microsoft Vista | Microsoft Windows 7
Call Center and helpdesk Peregrine Service Center | Remed
y
Office Productivity Tools Microsoft Office 95, 98, 2000, X
P, 2003, 2007
Technical Documentation Microsoft Visio 2000, 2002, 2003
, 2007

PROFESSIONAL EXPERIENCE
Chenega Federal Systems/
High Performance Computing Modernization Office (HPCMO-DOD) Lorton, VA
SENIOR SYSTEMS ENGINEER Oct 2009-Present
- Direct unclassified and classified DoD network (SIPRnet); worked on Exch
ange, Active Directory, BlackBerry Server, Citrix Xen Server, VMware, DOD Smartc
ard (CAC) access and encrypted drives
- Provide proactive and reactive solution management on daily operations;
contributed in analyzing resolutions to operational processes
- Maintain and reestablish server to maintain an optimal level of uptime f
or client
ECS, CNSI/Transportation Security Administration (TSA) PENTAGON CITY, VA
LEAD TECHNICAL MANAGER Sept 2006-Oct 2009
- Delivered technical leadership and project management while supporting t
he evaluation of existing and future software for TSA; executed technical manage
ment assistance to the TSA Software Management Group (SMG)
- Improved business practices in support of TSA, DHS and Congressional man
dates; approved all software introduced at TSA; oversaw TSA standard image for w
orkstations and servers
- Organized deployment of BladeLogic to supervise all server configuration
management and access management; oversaw SMS project as part of the Microsoft
redesign
- Oversaw strategic planning for the data center migration; conceptualized
and created techniques to minimize amount of data needed to be transferred duri
ng migration
- Played an integral part in providing automated server list based on data
imports from Altiris, NetlQ and Dell IT assistant; coordinated with the team th
at executed migration plan for AD, Exchange, various application servers and fil
e servers
- Executed technical support on enterprise migration of Symantec Antivirus
10.1.5 to Symantec Endpoint Protection 11 and contributed as technical lead in
migration of NetlQ AppManager 6 to 7
- Created and implemented GFi FAXmaker enterprise fax server for TSA and d
esigned Citrix Live demo of alternative training infrastructure powered by Citri
x XenDesktop; presented a demo on Access Gateaway, Citrix XenApp, XenServer, and
XenDesktop
- Upgraded to NetlQ AppManager 7, DRA 8.1, and Security Manager 6
Unisys/Transportation Security Administration (TSA) PENTAGON CITY, VA
SENIOR SYSTEMS ENGINEER / OPERATIONS TECHNICAL SHIFT LEAD Apr 2005-Sept 20
06
- Maintained network and provided server operational assistance for more t
han 80,000 users at TSA in multiple Active Directory domain, more than 275 site,
more than 600 server, Windows 2000/2003 and Microsoft Exchange global WAN envir
onment
- Directed outage bridge calls for maintaining critical enterprise operati
onal concerns for server operations team; prepared daily technical shift report,
technical RFCs for change control and approval; effectively returned critical s
ystems back to service and identified root cause of service interruptions
- Performed Tier 3 network maintenance on concerns regarding DNS, WINS, DH
CP, Active Directory Replication, File/Print Servers, Cisco VPN, Nortel VPN, Del
l PowerEdge Servers, DRAC, Dell OpenManage, Microsoft Clustering, Internet Infor
mation Server 5.0/6.0, SMTP, Exchange 2000 enterprise Edition, OWA, BlackBerry h
andheld troubleshooting, BlackBerry Enterprise Servers (BES) 3.x and 4.x managem
ent, Windows 2000 Enterprise Center Editions, Symantec Antivirus Management Serv
er, NetlQ (AppManager Suite), SNMP, SUS/WSUS, and Peregrine ServiceCenter troubl
e ticket system
Unisys/Department Homeland of Security WASHINGTON, DC
CONTRACTOR, PROJECT MANAGER WIRELESS SERVICES / DUTY MANAGER FOR UNISYS SYSTEMS
MANAGEMENT CENTER AT DHS Nov 2003-Apr 2005
- Managed all functional areas of operational assignments for all DHS serv
ers as well as executed new policies, maintained ticket questions, and supported
all DHS servers
PROJECT MANAGER FOR WIRELESS SERVICES Feb 2004-Apr 2005
- Established processes for wireless services for the helpdesk and desktop
support engineers; maintained and established, as well as provided daily suppor
t for resolving BlackBerry server issues
Unisys/Transportation Security Administration (TSA) PENTAGON CITY, VA
SENIOR SYSTEMS ENGINEER Sept 2002-Nov 2003
- Offered Tier 3 network repair on issues related to DNS, WINS, DHCP, Acti
ve Directory Replication, File/Print Servers, Cisco VPN, Nortel VPN, Dell PowerE
dge Servers, DRAC, Dell OpenManage, Microsoft Clustering, Internet information s
erver 5.0/6.0 SMTP, Exchange 2000 Enterprise edition, OWA, BlackBerry handheld t
roubleshooting Blackberry Enterprise Server (BES) 3.x management, Windows 2000 E
nterprise and Data Center Editions, Symantec Antivirus Management Server, NetIQ
(AppManager Suite), SNMP, SUS/WSUS, Peregrine ServiceCenter trouble-ticket syste
m, Active Directory account management, file and mail quota management, Windows
2000 and Office 97/2003 repair
Spherion/International Monetary Fund (IMF) WASHINGTON, DC
CONTRACTOR, SENIOR NETWORK ENGINEER Nov 2000-Sept 2002
- Led the installation, configuration, and management of NetlQ AppManager
and provided daily management, alerting, and tracking
- Facilitated performance analysis reporting, coordinated with multiple te
ams to identify monitoring requirements, and setup migration of NetlQ AppManager
from version in large enterprise environment, including more than 150 servers
- Performed Tier 4 support and resolved issues related to Windows 2000 Act
ive Directory Services, Windows 2000/NT servers, DNS, and WINS
- Served as key contributor in Windows NT to Windows 2000 Active Directory
migration, Enterprise Storage deployment, including SAN, NAS and enterprise bac
kup system components, and supported a Citrix-based terminal services environmen
t
Manpower/U.S. Securities and Exchange Commission (SEC) ALEXANDRIA, VA
CONTRACTOR, ENTERPRISE SMS ENGINEER May 2000-Nov 2000
- Initiated efforts toward the successful automation of HW/SW inventory an
d software deployment through SMS; organized, created and executed SMS 1.2 to SM
S 2.0 migration for 15 sites and 3,500 users (4 main and 11 regional offices)
Primark ALEXANDRIA, VA
ENTERPRISE NETWORK ENGINEER Sept 1999-May 2000
- Performed troubleshooting of network issues through SMSâ⠬⠢s remote diagnostic to
and automated HW/SW inventory and software deployment using SMS; applied and su
pported Windows NT Server and RAS and dial-up networking system connectivity thr
ough firewall

EARLIER CAREER
American Geophysical Union WASHINGTON, DC
NETWORK ADMINISTRATOR Apr 1997-Sept 1999
PRC/The Executive Offices of the White House WASHINGTON, DC
COMPUTER ANALYST Mar 1996-Apr 1997

EDUCATION
BACHELOR OF BUSINESS ADMINISTRATION, MAJOR IN FINANCE
Marymount University, Arlington, VA 1995

TRAINING AND CERTIFICATION

Windows 2000 AD Management and Design and Networking
NetIQ AppManager Essentials and Advanced
BlackBerry Advanced Design