JOHN GAVIN

North 67 West 24937 Stonegate Court, 206, Sussex, Wisconsin 53089

414.254.5145
jgavin27@yahoo.com

SALES EXECUTIVE
Exterior Home Remodeling / Electronic Assembly / Quality Assurance
Creative, versatile, and results- and quality-oriented professional with progres
sive years of experience in detailing multiple systems and products within multi
ple environments. Significant ability to manage all phases of product developmen
t, from analysis and requirements definition, project management, through final
implementation and support. Adaptable and innovative with the ability to balance
multiple priorities, manage change, and effectively deal with the most challeng
ing solutions. Proficient in Microsoft Office Suite (Word, Excel, Outlook, and P
owerPoint).

AREAS OF EXPERTISE
- Strong Analytical Skills
- Problem Solving Methodology
- Providing Solution
- Solid Closing Abilities
- Customer Relations
- New Product Development

CAREER HIGHLIGHTS
SALES OPERATION AND SUPPORT
- Received and checked quality of products; documented and sent back defec
tive materials to manufacturers, vendors, and wholesale distributors; and dispos
ed scrap and out-of-warranty materials
- Mandated the manufacturing of IBM compatible systems for commercial and
educational clients; assembled and configured PC and laptop systems
- Prepared inventory regarding volume and overhead costs
- Successfully negotiated refunds/credits to increase purchasing effective
ness
- Assumed responsibility for constructing production reports containing va
rious production and quality data
- Consistently received sales award in 2004, 2005, and 2006 based on sales
volume
PERSONNEL MANAGEMENT / COLLABORATION
- Dynamically supervised subordinate staff to ensure department objectives
were met
- Worked in direct cooperation with Purchasing and Sales department staff
- Maintained consistent communication with sales staff to ensure custom or
ders were produced accurately
- Primarily held responsible for hiring, training, and evaluation of 30 pr
oduction members
CUSTOMER RELATIONSHIP MANAGEMENT
- Effectively collaborated with customers to determine home needs
- Followed up on home construction process to maintain customer satisfacti
on
- Supported in plan changes execution and option selection
- Tendered assistance to buyers with existing home sale, as necessary
- Successfully maintained customer satisfaction rating within the range of
4.5 to 5 (out of 5)

CAREER HISTORY
2003- 2009 Bielinski Homes - Waukesha, WI
HOME SALES CONSULTANT
2000-2003 At Home Dad - Sussex, WI
HOME CARE PROVIDER
1993-2000 Omni Tech Corporation - Pewaukee, WI
1997-2000 MATERIAL RETURNS COORDINATOR
1995-1997 PRODUCTION SUPERVISOR
1994-1995 QUALITY ASSURANCE TECHNICIAN
1993-1994 ASSEMBLER
1992-1993 Ewald Chevrolet Buick - Oconomowoc, WI
AUTOMOTIVE TECHNICIAN
1991-1992 Brookside Chevrolet - Brookfield, WI
AUTOMOTIVE TECHNICIAN
10 years South Shore Amoco - Lake Geneva, WI
OWNER / OPERATOR / MECHANIC
CONTINUOUS EDUCATION
SHOREWAST REAL ESTATE INSTITUTE, 2003
Pre License Training Program
Real Estate Sales Training
TURNKEY MANUFACTURING SEMINARS, 1998
How to Make Teams Work in Manufacturing
WISCONSIN LIFT TRUCK CORPORATION, 1997
Certified Forklift Trainer
MRA INSTITUTE OF MANAGEMENT, INC., 1997
Principles of Management Series

PROFESSIONAL TRAINING
MATC: Specialized Electronics Training - Mequon, WI
WCTC: Sales Training Series - Pewaukee, WI
Bielinski Homes: Extensive Training in Construction Methods and Building Product
s
AWARDS
Sales Volume Award - 2004, 2005, 2006
Consistently Held 4.5â⠬â 5 out of 5 Customer Satisfaction Rating
ACTIVITIES
Leader, Boy Scout
Volunteer, Waukesha Memorial Hospital - Waukesha, WI