Fatoba Bamidele

4708 Commons Drive Apartment 102, Annandale, Virginia 22003

240.491.6232
dele24@yahoo.com

SUMMARY PROFILE
Highly analytical, technically sophisticated and solutions-focused professional
with extensive experience in providing technical support to end users. Backgroun
d includes implementing, managing and troubleshooting hardware, software and oth
er business applications. Exhibit strong command in various common operating sys
tems, applications and hardware, underscored with the ability to quickly master
new tools and technologies.

KEY STRENGTHS
- Problem Identification and Resolution
- User Training and Support
- Scheduled and Ad-hoc Maintenance
- System Implementation
- Root Cause Analysis
- Customer Service Excellence

PROFESSIONAL EXPERIENCE
Desktop Support Specialist ~ The Fountain of Life Church, Lagos, Nigeria
2006-2010
- Corresponded to staff inquiries and provided assistance in troubleshooti
ng hardware and software issues.
- Rendered support to more than 100 users by leveraging technical expertis
e to ensure proper maintenance of workstations, printers and computer peripheral
s.
- Attended to user service requests and timely addressed trouble tickets t
o boost system uptime; deployed new workstations and printers, installed new ope
rating systems, applications and drivers as well as configured network propertie
s and H/W.
- Administered the installation and provided support to computer hardware
(desktops/laptops, peripherals) and MS Office Suite and other business applicati
ons.
- Effectively managed a group of IS staff responsible for facilitating liv
e web streaming through Windows Media Encoder under a microwave internet link; r
endered assistance to viewers in resolving live streaming issues.
- Implemented Canopus video equipment for live web streaming; modified all
video programs through Adobe Premier Pro 2.0.
- Coordinated staff migration from Windows XP/Vista to Windows 7 environme
nt.
- Accurately maintained and regularly updated the organization’s database (inp
ut and retrieval of data) through Microsoft SQL.
Highlights:
- Optimized security and performance of existing infastrcuture through the
installation of new anti-virus software and critical operating system updates.
- Championed “Employee of The Year†award for demonstration of dedication and in-d
epth commitment to duty.
- Garnered The Fountain of Life Church Protocol Department Meritorious Ser
vice Award and The Fountain of Life Church Office Award for Meritorious Service
both in 2008.
Customer Care Representative (Call Center) ~ MultilinksTelkom Nigeria Limited, N
igeria 2005-2006
- Answered client inquiries relating to company services / product, includ
ing dial-up Internet errors.
- Leveraged excellent communication skills through telemarketing to establ
ish customer interest, as well as increased visibility of various services and p
roducts offered by the company.
- Consistently maintained the highest level of customer service during int
eraction and initiated after-sales follow up to ensure utmost satisfaction.

EDUCATION and CERTIFICATIONS

Master of Science Information Systems Technology (In progress)
University of Northern Virginia, Annandale, VA
Bachelor of Science in Applied Information Technology (2006)
Sikkim Manipal University, Manipal, Sikkim India
Microsoft Certifed Technology Speciaslist (MCTS), Active Directory Configuration
(Windows Server 2008), 2009
Aptech Certified Computer Professional, (Advanced Diploma in Software Engineerin
g), 2006

PROFESSIONAL DEVELOPMENT
ParkRoyal Graduate Finishing School (2009) ~ CompTIA A+ Training (2009) ~ Global
Leadership Summit (2008)

PROFESSIONAL AFFILIATIONS
Associate Member of the British Computer Society (AMBCS)
Student Member of the Institute of Electrical and Electronics Engineer (IEEE)