Summary Professional with 18 years of experience in developing marketing communications, end-user documentation, training curriculums, and sales

proposals. Expertise Writing, web design, account management, sales presentations and proposals, mark et research, project management, event coordination, social media, quality syste ms, marketing collateral, multimedia development, classroom/virtual training, ve ndor management Expert User Framemaker, InDesign, GoLive, Premier, Photoshop, Dreamweaver, Word, Excel, Powe r Point, Access, Project, Outlook, Front Page, HMTL, WordPress, WebEx, ConnectPr o, and many others Intermediate User Java, XML Experience Writer, Fujitsu Network Communications, Richardson, TX 3/2007-Present Author, edit, and update user guides for optical networking products. Interface with program management, training, engineering, and quality assurance areas to complete projects on schedule. Research customer information needs and develop solutions to meet those needs. Coordinate training for field service technicians. Writer (Pro Bono), Escape Hatch Dallas, Dallas TX 9/2009April 2010 Provided ongoing coverage of Cotes du Coeur events for Escape Hatch Dallas (www. escapehatchdallas.com) and helped the Dallas American Heart Association build aw areness for large-scale wine charity auction and gala. Met weekly deadlines and provided copy and graphics that were fresh and uniquely insightful. Developed collaborative relationships with celebrity chefs, vintners, event orga nizers and other stakeholders. Attended events and captured the experience with words and photographs for the E scape Hatch readership. Marketing Specialist, NEC Electronics, Dallas, TX 8/20053/2007 Developed promotional campaigns targeting automotive manufacturers. Created presentation materials for sales team and provided support for sales pro cess. Supported presence at major international trade shows. Developed and published online newsletter for NEC Electronics customers, reachin g thousands of decision-makers and influencers. Created series of quick-reference guides describing latest products and applicat ions. Developed promotional materials including data sheets, graphics, trade show broc hures, posters, and give-away items. Created and maintained Marketing Process Manual. Awarded Letter of Commendation by CEO for developing "Living Quality" communicat ion program that helped to improve customer satisfaction ratings by 15%.

Researched and benchmarked communication strategies of competitors. Edited and submitted articles for industry publications. Facilitated team that achieved local ISO 14000 certification. Project Manager (Contract), Trio Teknologies, Carrollton, TX 4/20058/2005 Interfaced with customers and TrioTek development teams to create custom web por tals. Defined the service-level agreement process, limiting scope creep of projects an d ensuring profitability. Delivered sales presentations. Identified the customers requirements and communicated them to development and p rovisioning teams. Reported and managed costs and schedules. Wrote customer proposals. Maintained project plans and reported progress to management. Performed website design and customized existing templates for customers. Updated products and plans in website databases. Proofed preproduction website models. Trained customer service and provisioning teams on specifics of customer web por tals. Writer (Contract), Diebold Election Systems, McKinney, TX 9/20044/2005 Developed web portal for delivering latest product reference information to cust omers and field personnel. Designed, authored, and tested user guides for system administrators and poll wo rkers. Assisted with proposal creation under tight deadlines and ensured compliance to customer specifications and regulatory requirements. Created roadmap for customer documentation projects. Collaborated with executives and employees to develop companywide information ar chitecture. Training Specialist, Texas Instruments, Dallas, TX 1/20049/2004 Partnered with Kilby Fabrication Center groups to support their key priorities a nd enhance people development through proactive training strategies. Worked with subject matter experts to develop animated online training tutorial. Documented processes and procedures for fabrication audience. Supported implementation of yield enhancement software tools. Training Program Manager, Nokia Americas, Irving, TX 1/20005/2003 Maintained training portfolio for advanced telecommunication technologies, softw are programming, and quality system management. Defined service-level agreement process and supplier qualification process. Initiated distance learning programs, including partnerships with the University of Phoenix and WebEx. Conducted marketing campaigns to fill seats and ensure training course profitabi lity. Collected customer needs and sourced/developed training solutions. Supported rollout of distance learning courses across North/South America. Negotiated corporate discounts with key partners, resulting in significant world wide cost savings. Managed budget of $500,000+ in investments and accounts receivable. Conducted seminar for American Society of Training and Development on "guerilla marketing" strategy.

Writer/Documentation Manager, Nokia Americas, Irving, TX 12/199612/2000 Wrote technical manuals for administrators/installers of wireless telecommunicat ions networks. Supported knowledge transfer from Design to Manufacturing and Field Services. Hired, trained, and supervised department of writers and graphic designers. Supported Sales and Marketing teams in the development of customer communication s and proposals. Writer, Nokia Americas, Fort Worth, TX 11/199412/1996 Writer, Tandy Corporation, Fort Worth, TX 3/199210/1994 Writer, Team Bank, Fort Worth, TX 6/19908/1991 Adult Education Instructor, Tarrant County Junior College, Fort Worth, TX 3/19887/1990 English Instructor, Eastern Hills High School, Fort Worth, TX 8/19853/1988 Education Bachelor of Arts, English/Education May 1985, Cum Laude West Texas A&M University, Canyon, TX Graduate hours in Organizational Development More than 100 classroom hours of professional development in management and lead ership, business strategy, finance, project management, quality systems, informa tion technology Certifications and Professional Organizations Lead Auditor, ISO 9002, ISO 14000 Texas State Teachers Certificate (Lifetime) American Society for Training Development Society of Technical Communicators Personal Interests Community Service Creative writing Photography Gourmet cooking and wine Visual and fine arts Health and fitness Theater

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