Beruflich Dokumente
Kultur Dokumente
PROFESSIONAL HISTORY
2 | JIMMY YAZGI
PROFESSIONAL HISTORY CONTINUED
Manager of Operations 2002- 2005
Challenged to build new market presence while reengineering and expanding existi
ng international sales and distribution increasing client base and improving cor
porate brand recognition. Streamlined operational infrastructure motivating mana
gement and divisional teams exceed profit margins, service levels, employee deve
lopment, and performance standards. Utilized my technical expertise along with k
nowledge of advanced technologies and collaborated with engineers to design a ro
bust VoIP network including soft switch, SBCs, Gateways, and PBX. Tested VoIP bi
lling software and worked with the vendor on some customizations that made it mo
re user friendly and allowed for offering more products and services to our cust
omers. Worked hands on with engineers and vendors to configure, test and install
software and hardware segments of the VoIP network. Planned originating and ter
minating traffic capacity. Collaborated with Quality assurance, engineering, NOC
and customer service supervisors to ensure quality and sustainability of delive
red products.
Selected Accomplishments:
* Reduced trouble ticket volume 40% and resolution time 50% through the incorpor
ation of procedures and direct management of NOC supervisors.
* Achieved 100% uptime performance by directly monitoring maintenance reports an
d network performance.
* Increased revenue 15% by improving VoIP network capacity and reliability.
* Utilized technical knowledge in the creation of new products generating 20% in
revenue gains.
QWEST COMMUNICATIONS, Dublin, OH 1994- 2001
Senior Sales Engineer 1999- 2001
Collaborated with Sales Associates to enhance technical knowledge and set servic
e standards for prospective customers. Formulated, designed, and recommended voi
ce and data solutions providing multi-faceted customer support. Incorporated cus
tomer needs assessment to enhance service delivery.
Selected Accomplishments:
* Awarded 'Top Sales Engineer' for ability to enhance sales and up-sell products
and services.
Lead Systems Engineer III 1996- 1999
Established cohesive and efficient team of voice and data test engineers, facili
tating the creation of test plans and the execution of test cases to certify new
software releases and new switches and to improve the offered products function
ality. Strengthened vendor relations through the swift resolution of reported is
sues. Enhanced product reliability with the introduction of preventative mainten
ance and testing programs.
Selected Accomplishments:
* Awarded performance bonuses 3 consecutive years.
Systems Engineer 1994- 1995
Monitored, provisioned, and tested voice communication circuits to ensure impecc
able product standards. Monitored voice traffic volume to estimate circuit capac
ity and ensure performance.
Selected Accomplishments:
* Received quarterly bonuses for performance.
EDUCATION & PROFESSIONAL DEVELOPMENT