Linda Mortvedt

lmharkrider@yahoo.com
Frisco, TX 75034
(972) 365-2185

Summary

Experienced business professional proficient in a broad range of roles including

human resources, recruiting and staffing, customer
service/sales, wellness leader and vendor management. Human resources expertise
in employee relations, investigations, staffing/recruiting, benefits administrat
ion, leave of absence and ADA administration, performance management and human r
esources compliance management. Human resources career includes college recruit
ing as well as multiple years of agency staffing. As a degreed Corporate and Co
mmunity Wellness professional, worked as an athletic club director of member ser
vices, certified personal trainer and group fitness instructor. Competent on Win
dows-based computers and related software, including MS Windows, MS Office Profe
ssional, as
well as PeopleSoft, SAP and multiple proprietary software programs.

Professional Experience

T-Mobile USA, Technical Care Call Center - Frisco, TX 12/07 - 3/

10
Human Resources Generalist II: As Human Resources Generalist role was to partne
r with leadership to develop and implement HR strategies that supported business
objectives while providing HR support to over 800 technical call center employe
es.
* Coached and counseled management and employees on employee relations issues, s
taffing and retention, performance management, leave of absence and ADA administ
ration as well as benefits administration
* Conducted internal investigations to complaints of discrimination, harassment
or retaliation, threats of violence, theft and violations of code of conduct
* Assisted in the decrease of overall employee attrition rates by thirteen perce
nt 2009 over 2008
* As part of the local Human Resources team, increased Human Resources National
Metrics Ranking from number twenty-two to number fifteen out of twenty-four call
centers 2009 over 2008
* Departmental lead for human resources facility projects
* Monitored the effectiveness of human resources initiatives, policies and pract
ices to ensure high level of quality and continuous improvement in service deliv
ery, customer satisfaction and cost effectiveness
* Recipient of the Power Zone Award and High Success Award

Human Resources Professional and Personal Trainer - Frisco, TX 7/05 - 12/07

* As Human Resources and Recruiting Manager for The Home Depot, Plano, TX, provi
ded human resources leadership to a 24/7-retail operation. While reporting to th
e store manager was accountable for attracting, motivating and retaining a diver
se workforce as well as advising store management of human resource laws and pra
ctices. Responsibilities included management and execution of training of assoc
iates, career development, employment practices, recognition and rewards, benefi
ts management, performance management, human resources compliance, and creating
and maintaining a positive associate relations environment.
* As Recruiting Consultant for Safety-Kleen System's Inc., Plano, TX, partnered
with hiring managers to define hiring needs, develop recruiting strategies, sour
ce candidates, and screen and interview prospective candidates, introduce qualif
ied candidates, and manage offer process and negotiations. Point of contact for
staffing vendor and field recruiting team while Safety-Kleen was rolling out ne
w recruiting program. Assisted in the re-work of Safety Kleen's companywide rec
ruiting
materials. Contributed in updating Safety Kleen's SAP system to allow more user
friendly access for temporary staffing approval process and invoice approval pr
ocess
* While working as a Personal Trainer for Life Time Fitness, Inc., Allen, TX, as
sisted in the grand opening of 150,000 sq. ft. family fitness, recreation, athle
tic and spa facility. Provided members with fitness programs to inspire members
to achieve personal fitness goals. Supported members in achieving fitness obje
ctives by providing fitness assessments, program design, personal consultations
and providing exceptional customer service. Demonstrated and conducted orientat
ion for proper use of cardio equipment, resistant equipment and free weights. A
s an Independent Personal Trainer provided in-
home personal training. Coach, assist, and encourage clients in proper diet, nu
trition and exercise necessary to attain and maintain good health and fitness.
Assess client's fitness goals and current physical condition and then devise an
appropriate workout program with suggestions for changes in lifestyle and eating
habits to help client reach personal goals

FedEx Kinko's Corporate Headquarters - Dallas, TX 6/03 - 5/05

Corporate Human Resources Manager: (As a result of observed work performed as a
n on-site vendor at FedEx Kinko's
was recruited by FedEx Kinko's Corporate HR to join their management team.) Rol
e was to provide human resources management support to 400 team members while su
pervising human resource coordinators. Supported a broad range of internal clie
nts on a variety of human resources tasks, including employee relations, compens
ation, training, and succession planning. Ensured fair and equal practices base
d on employment law guidelines, while supporting the vision and mission of the c
ompany.
* Due to proven performance as HR Manager for primary Corporate Headquarters, be
came facility head of human resources for new technology and finance location in
Plano, TX
* Collaborated with corporate management teams to support long-term business obj
ectives, individual and team
development goals including promotions, employee relations, performance counseli
ng and terminations
* As program administrator for 2004 Company Climate Survey, managed vendor Kenex
a in the administration of the
employee engagement survey to over 20,000 team members across Company. Achieved
response rate of 87%, highest
rate in company's history
* As College Recruiting Program Manager, managed first corporate based college r
ecruiting program for the Company.
Collaborated with corporate departments and outside vendors to re-work all colle
ge recruiting literature, banners, and
update college recruiting website. Developed relationship with large retail col
leges and universities career development
and retail studies departments and attended college career fairs as corporate re
cruiting representative. Point of contact
for Field Human Resources team to report data, request materials and to resolve
challenges
* Facilitated third party vendor contracts and vendor management for company cli
mate survey, outplacement vendor,
staffing service, service awards and scholarship program. Represented Kinko's d
ivision in FedEx company-wide task
force for RFP process to select staffing services and service award providers
* Implemented and managed team member bonus, merit and performance appraisal cyc
le for FedEx Kinko's Corporate Offices. Provided direction to management regardi
ng recommended performance scores and merit increases for team members
* Revised new hire orientation and on-boarding process. Partnered with corporat
e communications team to create new
media to reflect FedEx mission, vision and values for companywide orientation
* Created new exit interview process for corporate organization. Recommended be
havioral exit interview questions, created document and implemented for corporat
e HR organization

Ultimate Staffing, Inc. - Dallas, TX 8/02 - 6/03

On-Premise Manager on-site at Kinko's Corporate Headquarters:
Recruited to establish and manage Ultimate Staffing's first presence in the Dall
as market with On-Premise contingent staffing operation at Kinko's newly relocat
ed corporate headquarters. Quickly achieved Customer Satisfaction rating of 9 po
ints out of 10 salvaging a strained relationship with the client and exceeded GM
% budget by 4% while coordinating Kinko's flexible staffing needs nationally. (
As a result of observed work performed as a vendor at Kinko's was recruited by K
inko's Corporate HR Director to join their management team effective 6/03.)
* Solely accountable for management of all corporate sales, procedures, includin
g administration, client services, legal
compliance, recruiting, employee services and documentation
* Developed new recruiting database of local contingent clerical, legal and tech
nical employees
* Established collaborative relationships with all hiring managers and executive
s at Kinko's Headquarters
* Reduced processing time for new applicants by 60% through the utilization of w
eb-based tools
* Reduced affiliate vendor usage from 100%, down to less than 5%
* Consolidated contingent staffing invoicing by providing single source invoicin
g
* Ensured timely resolution of payroll and accounts receivable issues, keeping D
ays Sales Outstanding to an average 28
days on net 45 terms

Spherion Staffing Services, Inc. - Dallas/Fort Worth, TX 3/89 - 2/02

Promoted five times during career. Began career as a contingent employee within
the branch office and was asked to become
a member of staff within four weeks of start:
On-Premise Manager on-site JCPenney Corporate Headquarters 10/00 - 2/02
* Successfully established and managed new national account on-site staffing ope
ration. Role was to provide strategic and tactical operational leadership to Cl
ient while ensuring successful delivery of contractual obligations
* Recruited and supervised contingent clerical and technical employees while cre
ating mutual relationships with all end users at JCPenney. Coached Associates o
n behavioral and performance issues, taking corrective action as necessary and d
ocumenting all interactions
* Liaison with JCPenney contacts and Spherion Company peers and Management on in
itiatives and organizational changes impacting internal and external operations
* Instilled and maintained operational "Blueprints" and continuously used perfor
mance metrics as a means to gauge, correct, and ensure customer satisfaction
* Responsible for all on-premise activities, including corporate sales, human re
source administration, client services, employee services, legal compliance, doc
umentation and fiscal activity
* Developed specialized contingent employee programs per client requirements inc
luding orientation, criminal background checks, random drug screens and aptitude
tests
Client Service Manager on-site at Mary Kay, Inc. Production 2/99 - 9/0
0
* Assisted in managing, recruiting and hiring more than 300 contingent workers a
nd 5 staff Associates in a 24/7 production facility
* Helped lower Client's risk management costs by introducing on-site drug screen
ing and performing on-site personal property searches of flexible staff
* Increased Company profit margins by reducing affiliate vendor usage from 31% t
o 3%
Contract Temporary / Client Service Supervisor / Regional Trainer / Branch Manag
er 5/89-2/99
* As Client Service Supervisor accountable for ensuring the availability of qual
ified flexible and direct hire employees through appropriate recruiting and skil
l matching to achieve total client satisfaction. Also responsible for telemarket
ing, business development, managing flexible employees and imposing discipline a
s appropriate. Performed daily financial
activities (sales adjustments, payroll, accounts receivable, accounts payable, c
ollections). Communicated and coordinated the various aspects of branch operati
ons required to ensure compliance with established policies and
procedures, as well as local, state and federal laws and guidelines (Worker's Co
mpensation, Unemployment, Human Resources, Legal, WOTC, etc.)
* Promoted to Regional Trainer to provide new system training as well as new hir
e orientation at Company branches and on-site vendor locations in Dallas/Fort Wo
rth, Phoenix and Houston
* After being promoted to Branch Manager to open a new office in the Dallas mark
et, asked to spend two months in Phoenix, AZ to trouble-shoot and save a falteri
ng relationship with an on-site technology vendor. After successfully
stabilizing the vendor, and training a new on-site manager, came back to Dallas
to locate real estate, hire, train, develop & coach a new staff. Goal was to cr
eate and implement a successful marketing strategy to meet and exceed sales/prof
it targets whiles leading outside sales and directing customer service team to o
perational excellence

Education
B.S. Degree; Physical Education/Corporate Wellness, Minnesota State University,
Mankato, MN. Cum Laude - 3.3 on 4.0 scale.