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Ivan A.

Fuentes
San Diego, CA * (760) 274-7436 * if4bcece@westpost.net
OBJECTIVE: Experienced Manager seeking to apply strong leadership skills, creati
vity, and passion for providing the highest quality of customer service in a new
position.
EDUCATION
* National University, San Diego, CA
B.A in Business Administration, May 2004
SKILLS
* Computer: Microsoft Office; Skilled internet surfer/researcher.
* Communication: Bilingual, Spanish/ English; Interviewing; Conflict resolution.
* Leadership: Event planning and coordinating; Staff scheduling and organization
.
* Customer Service: Client needs management; Handling complaints; Payment proces
sing.
LEADERSHIP EXPERIENCE
02/10-04/10 - Field Manager
The Maids Home Services, San Diego, CA
-Managed daily operations of cleaning staff. Established and maintained daily sc
hedule and routes for four cleaning teams/sixteen employees. Conducted inspectio
ns of clients' homes. Handled customer questions and complaints. Resolved all pe
rsonnel issues and managed company staffing.
06/04-present - Banquet Coordinator
Independent Contractor, San Diego, CA
-Serve as liaison between event host and catering staff. Anticipate and manage
quick changes under tight time constraints. Ensure that event remains on timelin
e established by host. Oversee set up and breakdown. Interact with guests, prov
iding high quality customer service. Supervise catering staff. Earn the trust
and confidence of event host. Events often held on clients' estates. Maintain
referral relationships among exclusive and wealthy clientele.
02/07-12/07 - Banquet Manager
Lake San Marcos Resort and Country Club, Lake San Marcos, CA
-Facilitated hiring, scheduling, and training of all banquet staff members. Cond
ucted monthly and pre-shift meetings. Monitored staff performance and administer
ed performance reviews. Defined performance requirements. Developed action plans
for the achievement of specific goals. Processed billing, payroll, and expenses
for each event. Provided hands-on management of all banquet operations. Maintai
ned detailed and clear communication with serving staff, kitchen staff, sales re
presentative, and guest host to ensure timely execution of event schedule. Deliv
ered quality service. Adhered to all regulatory laws. Coordinated large events.
ORGANIZATIONAL EXPERIENCE
07/09-02/10 - Assistant to Sushi Chef & Catering Dept.
Compass Group, Rancho Bernardo, CA
-Organize and set up all supplies required for functioning of sushi bar. Assist
with sushi preparation. Help with coordination and management of catering for
corporate events.
04/03-09/08 - Assistant Banquet Manager
Carmel Mountain Ranch Country Club, San Diego, CA
-Support the banquet manager in all areas of event coordination. Ensure that eve
nts remain on schedule and that the guests' needs are met. Offer innovative solu
tions to unanticipated challenges. Oversee hiring, supervising, and training of
banquet staff. Improve communication among staff by serving as language transla
tor. Create schedules and provide inventory control. Perform spot checks before,
during, and after events.

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