NANCY K.

FLEMING
6947 Mimosa Drive * Carlsbad, CA 92011
Cell: (760) 845-8964 * E-mail: nf4c0aa6@westpost.net
Senior Executive with 24 years of experience in sales, new business development,
and training who captured 100% increase in revenue through skillful management
of award-winning sales team.
Proven team leader with consistently superior results in sales and new business
development.
* $3 million in revenue grown from $2.6 million over 2-year period through succe
ssful sales force management.
* 15% improvement over industry standard achieved on existing account renewals.
* Doubled annual revenue from $1.5 million to $3 million through effective leade
rship of sales representatives.
* 5 consecutive years in top 25% ranking in company for developing/retaining new
business.
Creative communicator who efficiently and effectively recruits, trains, and deve
lops diverse personnel.
* 214 sales recruits trained in 1 year in 47-market region within 3 states. Doub
led previous year's training total.
* 33% efficiency improvement produced by redesigning sales training curriculum.
Length cut from 3 weeks to 2 weeks.
* Up to 50% trimmed from per-person recruiting costs through effective negotiati
on.
Expert facilitator with finely honed interpersonal skills and the ability to mot
ivate individuals to greater achievement.
M.Ed., Counseling Education, University of San Diego, San Diego, CA
BA, Art, San Diego University, San Diego, CA
PROFESSIONAL HISTORY
TRANSWESTERN PUBLISHING/YELLOWBOOK (CA) 2003 - 2010
District Sales Manager
* Train and develop sales consultants to achieve team goals in multi-media sales
.
* Business development through cold calling, trade shows, networking events.
* Maintain team sales goals - 100% +, 2003 - 2007, 2009.
* Reduce bad debt from $346,000 to $56,000 from a revenue base of $3,328,422 in
2003.
* Maintain collections to 4% or lower of annual start revenues, 2004 - 2007, 200
9.
WAXIE Sanitary Supply (CA) 2002 - 2003
Sanitary Maintenance Consultant
* Service existing accounts and develop new business.
* Business development through cold calling, Chamber of Commerce events, referra
ls.
* Top rookie for July 2002. Achieved 30% gross margin, 20% net margin on territo
ry.
* Top 4 recipient of 2002 year end bonus. Grew territory by 130% year to date 20
02.
* Managed collection of account receivables to 95% plus within 60 days.
THE T SECTOR (CA) 2000 - 2002
Senior Account Manager
* Service existing accounts and develop new business. Grew sales territory by 41
%.
* Business development through trade shows, weekly technology networking events,
local community programs, cold calling.
* Maintain 100% collections on all accounts.
* Mentor new sales reps.
ZLAND.COM, INC. (CA) 1999 - 2000
Program Director/Project Manager
* Developed Sales Training and Marketing program for selling ASP solutions to sm
all businesses.
* Top 20% rank among 30 sales offices nationwide.
* Maintain 29% growth in 1999 in Telesales Division/Accounting Software.
* Directed integration of Accounting Software Division into Corporate Office. In
tegrating web-hosted solution of software into ASP product line.
NDC YELLOW PAGES (CA) 1996 - 1999
General Training Manager
* 120% increase in number of new hires trained in sales skills curriculum from 1
997 to 1998 in 3-state region.
* 30% reduction in per-person recruiting costs achieved through effective negoti
ation.
* 3-week training curriculum improved/shortened to 2 weeks for increased trainin
g efficiency.
TRANSWESTERN PUBLISHING, CO. (CA) 1994 - 1996
Area Sales Manager
* 15% annual revenue growth generated through recruitment/training/management.
* $60,000 reduction in collection of past due accounts. Advance pay increased fr
om $420,000 to $1.2 million.
DONNELLEY INFORMATION PUBLISHING (CA) 1985 - 1993
District Sales Manager, 1987 - 1993
* $1.5 million expansion in revenue achieved through successful leadership.
* 75% renewal on existing accounts maintained for 4 years. Regional industry sta
ndards is 60%.
* Top 25% ranking in company held for 5 consecutive years for developing and ret
aining new business.