MARCIA WILLIAMS8949 Tamar Dr.

Columbia, MD 21045 |
mw4c12da@westpost.net | 410-790-4543 SUMMARY Over 12
years of experience in the IT industry. Background ranges from
engineering, administration and escalation support in networks
ranging from small to large scale complex enterprise environments.
PROFESSIONAL SKILLS SUMMARY* Exceptional presentation and
customer relationship skills including strong written and verbal
communication skills. Able to effectively communicate with senior
management, third party vendors, technical staff, as well as
non-technical end users.* Excellent analytical skills.
Able to absorb large volumes of technical data and develop concise
solutions in addition to translating into non-technical
terms.* Extensive knowledge and experience proficiently
handling complex mission critical projects under extreme time
constraints. TECHNICAL CERTIFICATIONS* Certified WAN
Administrator
(CWA)* Cisco Certified Network Associate
(PURSUING CCNA)* Information Systems Security
Engineer
(ISSE)* Network Intrusion Detection
System
(NIDS) TECHNICAL SKILLS SUMMARYWAN -
Layer2/3: RIP, RIPv2, OSPF,
EIGRP, BGP, VTP, VLAN, VTP, HSRP, Ether Channel, STP, SVI, CEF, MPLS,
Multicast, IPv6, IOS Security and Qos.WAN
Technologies: CDP, Frame-relay, PPP,
Access Control List (ACL), Network Address Translation (NAT), Port
Address Translation (PAT), Redistribution, and OSPF Virtual links.WAN
Hardware: Cisco 3700/3600,
firewalls, routers, switches, wireless, T1, Fast Ethernet, Gigabit
Ethernet, Cable/DSL modem, Analog dial-up, WAN, LAN, TCP/IP.LAN
Technologies: Windows
NT/2000/2003 Server Installation and Upgrades, Norton Antivirus,
Symantec, VM Ware, RAID, SCSI, UPS, Computer Repair, and Tape
backup.Desktop Technologies: Windows
95/98/NT/2000/2003/XP/VISTA, Microsoft WORD, Excel, Access, Power
Point, Visio, Internet Explorer, Mozilla Firefox, Scanners, Desktop.
SUMMARY OF PROFESSIONAL EXPERIENCELAN/WAN
Professional
Contractor
2009-PresentBSE
Systems Analyst/Engineer
2008-PresentVictory Global Solutions,
Inc.
Analyst/Consultant/Engineer
2006-2008Various
Clients
Consultant/Contractor
2002-2005VISTA
RMS
Consultant
2001-2002AverStar,
Inc.
Systems Engineer/Analyst
1997-2000 EDUCATIONUniversity of
Maryland
Bachelor of Science Computer Information Science
PROFESSIONAL EXPERIENCE/DETAILLAN/WAN PROFESSIONAL
CONTRACTOR
2009 - PRESENT
COLUMBIA, MD
* Member of team of contractors responsible for providing end to end
LAN/WAN solutions.

* Primary responsibilities include but not limited to design,

implementation and troubleshooting of LAN/WAN solutions offered by
LAN/WAN Professional.

* Technologies handled included, but not limited to routers,

switches, firewalls, and servers, Group Policy, frame relay and much
more.
BASIC SYSTEMS ENGINEERING
CONTRACTOR 2008 -
PRESENT COLUMBIA,
MD
* Primary responsibilities included but not limited to assisting in
maintaining a network infrastructure with Cisco routers and switches,
consulting with users to determine needs and troubleshoot issues on
the network.

* Additional responsibilities included installation and

implementation of operating system environments and network
management tools.

* Special projects included installation and configuring QoS service

on host and remote Cisco routers.
VICTORY GLOBAL SOLUTIONS, INC.
CONTRACTOR 2006 -
2008 COLUMBIA, MD
* Primary responsibilities included but not limited to supporting
administering a wireless network infrastructure with routers and
switches, supporting a fast-paced 24x7 enterprise environment with
mission critical systems.

* Technologies handled and supported include but not limited to

routers, switches, firewalls, and servers, and much more.

* Additional responsibilities included assisting technical

implementation and testing of network related activities with
multiple vendors and configuration and support to ensure optimal
system performance.

* Special projects included administrative and management support of

migrations as needed, assisting in converting a network to a new Dell
server, and data center products in addition to education and
hands-on experience with access-level, distribution and core
switches.

* Experience and education also include Creating intermediate switch

configuration and verified it and determined which switch was selected
as the root switch with factory default settings and forced other
switches to be selected as root switch. Also verified spanning-tree
algorithm in presence of switched network topology. Created VLANs and
assigned ports in addition to testing functionality by moving a
workstation from one VLAN to another.

* Additional projects included converting clients sites' technology

from one configuration to another environment.

* Worked closely with Verizon system engineers and ISP engineers to

migrate corporate e-mail system and website to another vendor.

* Additional responsibilities include project management,

contractual and administrative support for federal clients such as
NASA and NOAA, state of Maryland clients such as Maryland Archives,
and defense clients including sites located across the U.S.
PROFESSIONAL EXPERIENCE/DETAILVARIOUS
CLIENTS
CONSULTANT/CONTRACTOR
2002 - 2005 COLUMBIA, MD
* Member of team of LAN/WAN Engineers and Analysts responsible for
providing end to end enterprise level LAN/WAN solutions to clients
ranging from professional organizations to Fortune 500 companies
including Avaya.

* Primary responsibilities included but not limited to design,

implementation and troubleshooting between vendors networks with
technologies including Cisco.

* Additional responsibilities included installation of Cisco Works

for Switches and Cisco 2500 Routers, implementing circuits from Telco
room to data center (T1 and Frame Relay).
 * Special projects included leading the migration of a multi-domain
infrastructure to one domain including engineering of network and
file permissions.

* Additional projects included installation of a server

administrating directories and configuration and support of users on
VPN solutions using a firewall.

* Mission critical support of enterprise network infrastructure and

environments of top clients.
VISTA RMS
CONSULTANT
2001- 2002 HERNDON, VA
* Primary responsibilities included but not limited to consulting on
the design, implementation, support and troubleshooting of enterprise
environments ranging from large to global investment and financial
services clients.

* Secondary responsibilities included but not limited to

configuration of servers and workstations in a domain infrastructure,
installation and configuration of DHCP, WINS, DNS, EXCHANGE and much
more.

* Special projects included upgrading DOS-based Market database

applications (SQL) to Windows NT and UNIX with no business
interruptions.

* Additional technical accomplishments included installation and

configuration of UPS and PDS and back office investment banking and
financial applications such as certificates and tokens using Entrust.
INTERMETRICS/AVERSTAR INC. SYSTEMS
ANALYST/ENGINEER 2001-
2002 GREENBELT, MD
* Supported a team of LAN/WAN technicians, administrators and
engineers responsible for handling the day to day network
administration of the Global Information System for accounting and
civil uses.

* Primarily for 2nd level technical support and coordination on

various issues relating to the company's computer network.
 * Additional responsibilities included handling installation,
configuration, and repair activities for resolution of numerous IT
projects throughout a financial management network systems
environment.

* Other activities handled included contractor compliance during

renovation and systems automation and project coordination and
management of various technology rollouts.