ROBERT F. MACH, JR.

3964 76th Street SE * Clear Lake, Minnesota 55319

(320) 248-6399 * rm4c6fd2@westpost.net

EXECUTIVE MANAGEMENT: Operations ~ Sales

Dedicated, forward-thinking initiative-taker combining a long history of success
in executive management roles leading various operations in the insurance and r
etail industries, coupled with a proven track record of orchestrating two succes
sful business start-ups. Dynamic leader accomplished in managing complex organiz
ational and workforce transitions and revitalizing underperforming functions, in
cluding driving process improvement and enhancing operational efficiency. Demons
trated success in enhancing the bottom-line through purchasing and contract nego
tiations. Additional areas of expertise include:

Quality Control * Turnaround Management * Transformational Change Leadership * R

esource Allocation
Negotiations * Organizational Design * Team Building * Performance Metrics Desig
n * Strategic Planning Leadership Development * Continuous Process Improvement *
Relationship Building * Budget Management

KEY PROFESSIONAL ACHIEVEMENTS

OPERATIONS / PROCESS DESIGN AND INNOVATION
* Oversaw annual budget development of $2 million for multiple marketing functio
ns.
* Orchestrated major department relocation, ensuring seamless transition to new
facility on-time and under budget.
* Saved over $3 million in active accounts for a large Midwest service center, e
ngineering process re-design for team of 31 corporate home office staff.
* Created nationwide program to restore policyholder's contracts for major insur
ance company, ensuring compliance with regulatory guidelines and company policy.
* Slashed inventory cost and increased sales margins by reengineering warehouse
and showroom processes and procedures around shipping and receiving, inventory c
ontrol, pricing and displays.
* Aligned various functions and departments including sales, marketing, compensa
tion, training, meeting planning and project scheduling to improve operational e
fficiency and performance.
* Instituted streamlined policies and procedures, creating an efficient operatin
g system for the marketing function of a national service center.
* Drove customer satisfaction improvement through implementation of various serv
ice related initiatives.
* Negotiated favorable lease terms for multiple showroom properties.
HUMAN CAPITAL MANAGEMENT
* Eliminated inefficiencies in cash application department, improving compensati
on distribution to the sales force and increasing employee satisfaction and prod
uction levels.
* Developed a culture of inclusion and employee engagement, boosting employee pe
rformance.
* Slashed turnover rates through training and development, expanding associates'
product knowledge to drive sales results.
* Created innovative monthly incentive program for a large sales force, boosting
production 20% year over year.
* Selected, trained and motivated a team of 15 sales representatives and support
staff for a national service center in the Midwest.
ROBERT F. MACH, JR. * rm4c6fd2@westpost.net * PAGE TWO

SALES AND MARKETING LEADERSHIP

* Captured additional $200,000 in annual income for the company through comprehe
nsive analysis of client needs and delivery of solutions to budget shortfalls.
* Generated significant pricing advantages over competition, negotiating advanta
geous contracts with multiple national vendors.
* Segmented markets and thoroughly analyzed customer needs in launching speciali
zed products to drive new business development.
* Catapulted sales production by $6 million through effective training and devel
opment of sales presentation skills to over 2,400 independent insurance agents.
* Spurred production by 35% by launching multiple national marketing lead campai
gns for expanding sales force.
* Implemented a detailed weekly sales and profit report for a Fortune 20 company
, propelling growth of 25% over a four year period.
PROFESSIONAL WORK HISTORY
FLOORING SOLUTIONS OF MINNESOTA, Saint Cloud, Minnesota * 2007 - Present
President, Co-Owner
Oversee all aspects of store, including but not limited to staffing, training, a
ccounting, purchasing, showroom and warehouse operations for start-up flooring c
ompany.
BUILDERS CARPET, INC., Saint Cloud, Minnesota * 2003 - 2007
Manager, Store Operations
Launched new home interior store for leading floor covering corporation, executi
ng a comprehensive marketing plan to promote store in new market. Built high pe
rformance sales and support team.
MATHEW HALL LUMBER COMPANY, Saint Cloud, Minnesota * 2001 - 2003
Manager, Interiors
Led daily operations including full P/L, training and process development for di
vision providing interior home products to individual homeowners and contractors
.
SMART CORPORATION, Saint Cloud, Minnesota * 1999 - 2001
Area Service Manager
Provided leadership to a team of 12 representatives across 47 sites throughout M
innesota and North Dakota.
ASSET PRESERVATION, INC., Saint Cloud, Minnesota * 1993 - 2003
President, Owner
Recruited, motivated and trained 40 sales agents across a 5 State region, drivin
g production of nearly $3 million.
Additional roles included Marketing Development Manager, Regional Consultant, Ma
nager Conservation/Direct Sales and Manager Sponsored Marketing with ITT Hartfor
d Life & Annuity Insurance Company, Supervisor-Conservation/Direct Sales and Con
servation Sales Representative with ITT Life Insurance Company and Insurance Age
nt with American Hardware Mutual Insurance Company.
Details on request.
EDUCATION
Bachelor of Science - Business Administration, St. John's University, Collegevil
le, Minnesota