CHARMAINE PHELPS OWENS

12830 S. Justine * 12830 S. Justine Calumet Park, IL 60827

(708) 597-5065 * cp4dc760@westpost.net
CUSTOMER SUPPORT-RECEIVABLES MANAGER
Results oriented Receivables Manager with notable success leading exempt and non
-exempt staff in receivables management, dispute resolution and administrative t
asks for Fortune 500 customer portfolios in direct support of business objective
s.
- Track record of consistently exceeding AR targets.
- Track record of increasing responsibility in customer portfolio and staff size
s.
- Outstanding leadership abilities; able to coordinate and direct all phases of
portfolio management efforts.
- Experience in hiring training and developing exempt and non-exempt staff.
- Demonstrated ability to manage multiple functions while reducing risk, providi
ng quality customer service and supporting organizational strategic goals/object
ives.

Core Competencies:
* Receivables Management * Change Management
* Staff Development * Dispute Resolution
* Project Management * Customer Service
CERTIFICATIONS / TECHNICAL PROFICIENCIES
Certifications: PMP/September 2010
Platforms: Windows 95/Windows 98/Windows XP/Windows 03/Windows 07
Tools: Excel 2007/Word 2007/Outlook/AS400
PROFESSIONAL EXPERIENCE
UNITED WAY/METRO CHICAGO Chicago, IL Aug 2009 Nov 2009
Development Manager/Loaned Executive
Provided support to partner companies and agencies during their annual fundraisi
ng campaigns.
- Supported Federal Government (Combined Federal Campaign), Chicago Transit Auth
ority & Target to increase annual donations.
- Gave presentations at partner, agency & government sites and ordered campaign
supplies as needed.
- Helped organize and participated in Days of Caring.
Key Contributions:
Recognized for building positive partner relationships.
Voluntarily requested additional responsibilities.
Proactively offered and provided support to coworkers.
Recognized for copious and accurate system updates.
SALEM LUTHERAN SCHOOL- Blue Island, IL Mar
2008-Aug 2009
Office Manager/Substitute Teacher
Managed daily office administrative functions, annual budget and taught pre-K-8t
h grade students.
- Received and recorded student tuition payments.
- Typed ad hoc correspondence.
- Collected and recorded fundraising monies.
Key Contributions:
Recognized for efforts to build partnerships between faculty, parents and stude
nts.
Planned and organized fundraising initiatives.
CHARMAINE PHELPS OWENS
12830 S. Justine * 12830 S. Justine Calumet Park, IL 60827
(708) 597-5065 * cp4dc760@westpost.net
PROFESSIONAL EXPERIENCE CONT.
VERIZON BUSINESS/MCI COMMUNICATIONS-Chicago, IL Sept 1988-Dec 2007
Analyst/Group Leader/Supervisor/Manager
Interacted with internal/external senior management level customers in Sales, Le
gal, Billing, AR, Implementation, Credit and Pre-Sale for all aspects of receiva
bles management and customer service support for various Fortune 500 customers/a
ccounts. Lead administrative functions that included invoice retrieval, filing,
storage, bankruptcy database management and tracking/monitoring Note Receivable
payments.
- Collected and lead the management of past due receivables.
- Validated/approved branch credits.
- Handled and lead dispute resolution.
- Negotiated settlements, contract payment terms and conferred on credit limits.
- Hired, trained and developed exempt and non-exempt staff.
- Managed AR and administrative functions.
Key Contributions:
Ensured corporate and department objectives were accomplished in accordance wit
h outlined objectives and mission statements.
Consistently exceeded 60+, 90+, DSO and Sales Allowance targets.
Managed through multiple periods of downsizing and reorganization.
Received Presidents Club Award for outstanding contributions to the Finance Org
anization.
Managed multiple account and file transitions.
Assisted with SOX implementation during period of company bankruptcy.
Recognized for building positive partner relationships and providing outstandin
g contributions to customer service.
Dually performed in core role of Receivables Manager and volunteer role of Comm
unity Investment Regional Ambassador.
Received inaugural company Ambassador Spotlight Award for outstanding contribut
ions in the community.
XEROX CORPORATION-Park Ridge, IL
Dec 1984-Sept 1988
Credit Representative
Performed all aspects of receivables management for a Large Accounts customer po
rtfolio.
- Made collection calls and visited customers.
- Performed research and dispute resolution.
- Corrected invoices.
EDUCATION
University of Chicago-Chicago, IL
Master of Liberal Arts-Liberal Arts
University of Illinois/Chicago-Chicago, IL
Bachelor of Arts-Political Science
COMMUNITY SERVICE
Junior Achievement of Chicago
Chairperson-Central Division Board of Directors Feb 2005-Present
University of Chicago Alumni Club
Co-Chair-Volunteer Committee Jan 2009-Present