JAMES MCLAUGHLIN, JR.

335 Trout Street

Rockwell, Texas 75032
Cell Phone * (912) 228-5901
E-mail * james.mclaughlin@yahoo.com
CAREER OBJECTIVE
A leadership position that will capitalize on my extensive telecommunications op
erations & implementations experience as well as my detail oriented project mana
gement experience.
QUALIFICATIONS PROFILE
Accomplished and quality-driven Senior Telecommunications Analyst/Communications
Supervisor with 12 years of national/international telecommunications logistics
, operations, project management, and system administration expertise. Detail-o
riented coordinator and project liaison with demonstrated track record for defin
ing project requirements and developing/executing logistics management plans. A
nalytical and big-picture-oriented problem solver with reputation for mobilizing
professional resources, training and technically supporting multi-agency person
nel, and achieving targeted performance and compliance objectives.
CAREER HISTORY
GENERAL DYNAMICS INFORMATION TECHNOLOGIES, 2009 - Present
Senior Telecommunications Analyst, Afghanistan, Camp Arifjan, Kuwait
* Coordinating human resources logistics for 12 engineering contractors, condu
cting Quality Assurance and Control Inspections on numerous Afghanistan-based IT
installation projects, providing non-compliance punch lists, generating final-a
cceptance reports, and validating accurate project execution/compliance.
* Serving as senior planner, and developing/detailing human resources, logisti
cs, and implementation plans for telecommunications systems in the Southwest, Ce
ntral Asia, and Africa Theater.
* Consulting with senior military officers, conducting staff briefings, planni
ng/strategizing IT operational and implementation plans, determining project sco
pe and requirements, and reporting project status.
* Preparing, authenticating, and monitoring the execution of final SOP, Operat
ional Plans, Fragmentary and Warning Orders.
* Coordinating, tracking, and synchronizing multi-unit operations, conducting
site surveys, and preparing/recommending strategic action plans.
* Collecting and documenting training data, synchronizing training resources,
technically supporting telecommunications personnel on fiber optic, microwave, s
atellite transmission, commercial switching, and IP routing/networking systems,
and assuring staff readiness in pre and post project implementation phases.
* Communicating with NETCOM, Arcent Coalition/Joint Task Force personnel, and
command centers, and coordinating telecommunications, mobilization, and operatio
nal processes.
ITT INDUSTRIES, (Systems Division), 2004 - 2009
Communications Supervisor, Operation Iraqi Freedom, Camp Arifjan, Kuwait, 2007
- 2009
* Supervised TAC-SWACAA Communications Team, managed outside plant, teleconfer
encing, technical control facilities, and global broadcast systems, and directed
DRSN and telephone switchboard operations.
* Served as communications department site manager, provided 24/7 end-to-end s
upport for designated telephones, technical control facility circuits and trunks
, and assured system functionality and efficiency.
TCF Lead, Operation Iraqi Freedom, Camp Arifjan, Kuwait, 2007
* Operated cryptographic equipment, fabricated cable assemblies, and conducted
control facility inspections.
* Strategized and oversaw the operational maintenance of technical control fac
ilities, Promina consoles (400/800), asynchronous transfer mode (ATM), fiber-opt
ic modems, switching, and wide-band radio equipment.
* Interpreted technical manuals, schematic diagrams, and flow charts, utilized
diagnostic test equipment, and successfully evaluated, identified, and isolated
 probable anomalies.
James McLaughlin, Jr. Page Two
CAREER HISTORY (CONTINUED)
ITT INDUSTRIES, (Systems Division), 2004 - 2009 (Continued)
Site Lead, Operation Iraqi Freedom, TACSWA/TACSWACAA, Camp Navistar, Kuwait, 2
004 - 2007
* Oversaw TAC-SWA and TAC-SWACAA personnel, provided section team leadership,
and directed the administration, repair, and maintenance of a multi-million-doll
ar equipment inventory.
* Established/synchronized work schedules, optimized shift coverage, and assur
ed timely and accurate contract fulfillment.
* Detailed/documented outage reports, implemented corrective action plans, and
reduced downtime and operating expense.
* Strategized/defined site and work center operating procedures and protocols.
* Bridged multi-agency and departmental communications, allocated equipment an
d resources, and facilitated a seamless and highly-efficient equipment support p
rocess.
* Monitored/evaluated technical performance, trained/mentored technical person
nel, implemented/administered government-mandated TAC-SWACAA Quality Control and
Safety Training Programs, and optimized technician safety, productivity, and pe
rformance quality.
* Coordinated site access and security operations, controlled personnel and vi
sitor access, and maintained site safety and security.
* Served as site personnel, customer, and management liaison, bridged communic
ation gaps, and assured operational continuity across all business layers.
HOUSTON ASSOCIATES, INC., 2003 - 2004
INDX-Technician, Operation Enduring Freedom, Bishkek, Kyrgyzstan
* Troubleshot/resolved database issues and operated Network/Communication Syst
em Technical Controller for 100+ node LAN/WAN enterprise.
* Evaluated and monitored links, trunks, and circuits, troubleshot outages, an
d recommended/implemented system improvements.
COMBAT SUPPORT ASSOCIATES, 2002 - 2003
Tech-Controller, Operation Iraqi Freedom, Kuwait
* Operated Network/Communications System Technical Controller for a LAN/WAN en
terprise, maintained two Promina 400 nodes, troubleshot/resolved system issues,
and optimized system functionality and integrity.
MCI WORLDCOM, Richardson, Texas, 2000 - 2002
Data Circuit Technician, 2000 - 2002
* Directed and supervised TCD Data Circuit ticket operations, managed system c
ommunications and distribution processes, troubleshot outages, and assured syste
m operability and efficient ticket distribution.
* Spearheaded/implemented flash outage website and communicated critical netwo
rk outage data.
US ARMY, Texas, Kuwait, 1996 - 2000
Signal Support Systems Specialist, 1996 - 2000
* Installed/monitored radio transmitting and receiving equipment components, m
aintained mobile communications, and assured intrastate communications quality a
nd integrity.
* Controlled, directed, and managed the maintenance of 1.5 to five-ton vehicle
s and assembled, aligned, and disassembled numerous UHF, VHF. SHF, and FM multi-
channel radios and antennas ranging from three to thirty meters high.
EDUCATION
FULL SAIL UNIVERSITY, Winter Park, Florida
* Bachelor of Science Degree, Business (current)

James McLaughlin, Jr. Page Three

PROFESSIONAL CERTIFICATIONS & LICENSES
 * Six Sigma Black Belt Certification, Villanova University, 2008
* Six Sigma Green Belt Certification, Villanova University, 2008
* ITIL V2 Service Manager, SMME Dubai, 2009
* ITIL V3 Foundations, Sites Power Dubai, 2009
* ITIL V3 Service Operations Lifecycle, Sites Power Dubai, 2009
* ISO/IEC 20000 Consultant, SMME Dubai, 2009
* Comprehensive Lean Six Sigma Certificate Program, Villanova University, 2009
* (PMP) Project Management Professional Prep Course, Sites Power Dubai, 2009
* CIW Boot camp, CED Solutions, 2006
* VBSS Green Belt Training, ITT, 2006
* Flippen Leadership Training, ITT, 2006
* Interconnecting Network Devices, Infocenter, 2005
* Promina Operations and Maintenance, NET, 2005
* CCNA Boot Camp, CED Solutions, 2004
* Promina Hardware Maintenance, CACI, 2004
* Promina Operations & Configuration Maintenance, CACI, 2004
* Licensed Barber Stylist, Grahams Barber College, 2002
* Signal Support System Specialist Course Certification, US Army (31U), 1997
TECHNICAL COMPETENCIES
* Promina 800, Kiv19, KG Encryption Devices, T-Coders, Group Modem Raytheon, P
olycom Equipment, MM, SM Fiber Optics, DSS-2 Switch & Global Broadcasting System
s
* TNS 1100 ATM Switches, Fastlane, Taclane, Kiv19, Kiv7, Kiv7M, KG's