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IT Manager, Senior Program Manager, Senior Project Manager,Project Manager,Senior Consultant with 22 years experience looking for a Middle Management position.
IT Manager, Senior Program Manager, Senior Project Manager,Project Manager,Senior Consultant with 22 years experience looking for a Middle Management position.
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IT Manager, Senior Program Manager, Senior Project Manager,Project Manager,Senior Consultant with 22 years experience looking for a Middle Management position.
Copyright:
Attribution Non-Commercial (BY-NC)
Verfügbare Formate
Als TXT, PDF, TXT herunterladen oder online auf Scribd lesen
phone: 425.333.6771 ? email: cr503d2e@westpost.net ? Linkedin: http://www.link edin.com/in/cliffrwrobinson MANAGER / CONSULTANT / BUSINESS ANALYST/ PROJECTS - IT ENTERPRISE E-COMMERCE , W EB, OPERATIONS, BUSINESS, TOOLS Accomplished software project/product manager and consultant with experience ran ging from startups to the enterprise * Thrives on introducing structure, controls, developing vision/scope, gathering , estimating and budget management and articulating business requirements * Extensive work with off-shore teams, mentoring, team building, managing and st rengthening customer/partner relationships. * Defines, writes and delivers thorough functional specifications * Drives process improvement and strategic management. * Technologically savvy with Big 4 consultancy experience including direct PMO r esponsibilities for proposal responses regarding risk, profit margins, available resources and project leadership for bid submissions. Direct experience in ind ustry consulting experience to Software, Aerospace, Telecommunications, Insuranc e, Leasing, DOJ, and FDIC. CORE COMPETENCIES AND KNOWLEDGE * End-to-end project/ program management - multi-million dollar e-commerce sites , operations tools, BI, Web Services... * Multiple team management - PMs, Developers, Testers, Operations, Business, off -shore, on-shore teams. * Product Management including developing distribution, customer and vendor inte rfacing, UX, Marketing, Advertising * Change/Scope management controls, SLAs, negotiations with upper level manageme nt and procurement organizations. * Functional design, functional specification development, technical writing, Vi sio workflows, Roadmaps * Business Analysis and business management, Work breakdown, estimation * Process improvement and implementation * Software Development Life Cycle (SDLC) using Agile (primarily SCRUM) and Water fall methodologies, * Internationalization/globalization * ASP.NET, Win32 and Console development using C#, XML and ADO.NET, SharePoint - WSS, MOSS Farms * Microsoft Office; Project; SharePoint; Visio; Visual Studio Team System (VSTS) , SQL Server, SSIS, SSAS, SSRS PROFESSIONAL EXPERIENCE
SENIOR IT MANAGEMENT CONSULTANT ( 2007 - 2010)
Provided web site development, and deployment of GoalsMadeReal.com and continue to work with GoalsMadeReal, HBG Tax Services, and BBCattle in an on-call consult ant capacity during my full-time employment search. * Hands-on development in C# and ASP.NET web site to GoalsMadeReal using data-dr iven content management and integrating a YouTube video streaming welcome presen tation on home page, a location for educational resource downloads, and integrat ed customer authentication to leave comments and feedback regarding educational benefits of program. * Updated BBCattle website for critical auction. * Troubleshoot software and systems issues for HBG tax services. Successfully assisted in Microsoft team effort to increase OEM customer download bandwidth to increase e-commerce download capability from 50 to 250 concurrent users of Windows7. Enhanced replication through SQL Server SSIS/SSB data-driven framework, removing redundant systems, using a data-driven approach to increase both flexibility and reliability using local and off-shore resources. * Wrote clear functional specifications for Data Hub project to consolidate data in OEM IT data core reducing back-end system complexity and managing to budget and scope. * Held daily SCRUM and triage meetings with large virtual team in Issaquah, Redm ond and India on Scalability and Stability for critical external facing internet applications. Identified ten largest Microsoft global users of the XML Interface for data-cent er server management and efficiently moved teams to web service technology from ASP technology increasing information flow and reliability over 50%. Approximat ely 1200 other teams moved within six month period. o Created SharePoint dashboard for project visibility delighting customers and m anagement. Created an ASP.NET web help site with instructional helps, tools and code for migrating customers, generating a 100% increase in customer satisfactio n with top ten users of iAdmin's XMLInterface. o Created a highly configurable test platform for monitoring web service perform ance specific to XMLInterface web service performance, providing graphical and n umerical results showing a clear picture of performance and availability. o Improved collaboration and dynamics between Manageability Services team and ma ny other Microsoft teams through quality service and lowering server management costs by 20% or more. Drove Microsoft Visual Studio Hotfix business working with Escalation engineers, GPMs, Lab Personnel, Operations and Feature Teams increasing productivity by 10 0% and providing clear and concise documentation on the refined hotfix processes . * Handled Visual Studio hotfix, design change requests and license requests for Common Language Runtime (CLR), C#, J#, C++... * Prioritized, collaborated with VS teams, and hotfix developers and testers usi ng agile methodology * Tracked, escalated, provided deliverables to support engineers for their clien tele * Researched, analyzed hotfix processes, tools and their usage and provided exte nsive documentation and custom tools Managed Microsoft Windows Embedded upgrades for R2 release. * Researched over eight individual technologies to determine binaries and depend encies * Wrote functional specifications for RDP6.1, XPS Essentials Pack, IE 7 Feature Enhancements, WUA/WSUS 3.0, SilverLight, MSXML 6.0, Wireless, SMS sysprep and OS D and out of band feature set working with local and off-shore teams. . Provided Essential Homes (EssentialHomes.net) business and technical management consulting. Acting CTO point of contact. * Acquired essential software to capture Financials, Client Management, Point-of -Sales, MIS and Human Resource Information Systems (HRIS) and supply-chain softw are, tracked sales leads, closed on custom development and deliverables, and mon itored customer satisfaction and drove to 100%. * Drove regulatory and security compliance to insure accurate accounting and dat a collection for SOX 404, GAAP, provided monthly metrics to measure business pro fitability, make vs. buy decisions amounting to $1000's of dollars in startup ex pense savings and lowered costs to increase ROI by at least 15% (essentialhomes. net)
Client facing consultant to develop and manage Microsoft-specific projects worki ng with their Microsoft Senior Management and Procurement and developing new bus iness participating in PMO activities for bid submissions to Microsoft and other companies. * End-to-end management (Response to RFP, stakeholder identification, negotiatio n, work-breakdown and estimation, budget, resourcing, functional design and docu mentation, management of multiple teams in Bellevue, Virginia and China, monitor ing and risk assessment and mitigation, communication planning, scope change man agement, deployment) of world-wide roll-out of new Microsoft.com portal in suppo rt of Microsoft products, to support RSS feeds, communities, real-time communic ation with sales team, and localization for 33 locales worldwide, successfully e valuated, hired, and reviewed development team in Bellevue and Chinese test team as well as support team members in Virginia and India. * Developed $100Ks in new business from Microsoft OSIT and Windows Genuine teams and engaged Costco Wholesale as a new client. * Drove fix to unblocked over 10,000 new Windows XP users eliminating customer f rustration and avoiding millions of dollars in legal issues for Microsoft, as we ll as reestablishing their confidence in Microsoft.
SENIOR PROGRAM MANAGER AT MICROSOFT CORPORATION (2001 - 2004)
Initially managing the newly formed Revenue Technology Team within MSN. Many oth er programs managed within MSN Ads, USRTech, CopySchedule, Platform Services, Ad Delivery and AdBuilder establishing a key set of ad types including rich media (Flash, JavaScript, DHTML). * Successful projects strongly established MSN's profitability, the tracking of important KPIs, and define standards and process for ad types across the MSN org anization eliminating the one-off mentality and its related expense, improving r eliability, and a base of ad types that were easy to place increasing customer s atisfaction and surpassing sales expectations that achieved Microsoft-wide recog nition. * Drove set of ad campaigns for AT&T and Ford which generated one million dollar s in profits per week for six weeks. * Designed back-end ad delivery system (AdBuilder) saving millions of dollars in redundant or unneeded development cycles, and coordinated integration with Sale s applications including CRM, POS and SFA implementations.
PRINCIPLE AT ENVIRO ANALYSIS AND SYSTEMS DEVELOPMENT GROUP (1994 - 2001)
Successful sole proprietorship developing customer relationships with Sunpro, Se ntry Financial, Bristol-Myers Squibb, Chevron, University of British Columbia, U niversity of Victoria and Simon Fraser University, Computing Edge, FDIC generati ng as much aso million in gross revenues in 1999-2000. * Developed complex multi-user system Chevron refinery to track hazardous waste data storage in containers and drums, automated tracking of waste storage locati ons, disposal manifests, sampling, spill tracking, waste profiles, and manifests (confirmation of disposal and all Federally mandated documentation). * Designed and marketed vertical market software products including ServiceTRAK , ClaimSoft, StudentBILLER, and TableOrganizer, performed market analysis, iden tified Key Performance Indicators, managed off-shore teams in India and Russia. More detail a www.EASDG.com under Past Projects. * Subcontracted to Microsoft Visual FoxPro to lead test team, automating perform ance test lab using Microsoft SMS.
SENIOR SYSTEMS ANALYST AT CH2M HILL ENGINEERING (1991 - 1994)
Provided systems and business analysis, prototyping for Texaco, and other high-p rofile clients, designed and consulted with engineering teams, and front line cl ient users, maximizing success in sustained engineering efforts. Increased Boein g's PSAPCA report efficiency from a month to a few hours.
PRESIDENT OF NORTHWEST TELECOMMUNICATIONS GROUP (1989-1991)
Start-up business as a reseller of SDN commercial long-distance services through program initiated by AT&T. Front-line development of clientele, providing the i nformation about the program, its benefits including significant cost savings. * Daily cold calling * Long-distance usage analysis and savings estimates * Proposal development and presentation * Sales and sign up of new clients * Recruitment of independent sales agents, training, motivation, development of commission structure * Creation of marketing materials, brochures and sales aids * Research, cost analysis and cash flow projections PRODUCT MANAGER AT THORDATA INC (1988-1989) This start-up business, funded by venture capital was well known for its TDA tem plate - which fit over keyboards and provided help for specific applications, su ch as Lotus 123, WordPerfect, dBase and others. The goal of this venture was to provide graphical software that provided help, as well as application instructio n (computer-based training) and my role was as the product manager for establish ing product look and feel, distribution channels, sales, as well as hands-on dev elopment of the products. * Increased sales over 200% * Created presentations and software demonstrations for trade shows * Devised commercial and educational account presentations * Established over 150 accounts * Provided accounts with future product directions, quotes, proposals, corporate overviews * Authored Computer-Based Training software products and documentation. * Supervised a team of authors * Performed functional and structural software testing * Wrote documentation for in-house authoring system * Co-developed and marketed full-cycle training program and curriculum.
EDUCATION & CREDENTIALS Bachelor of Arts with Major in Business Administration U
niversity of Puget Sound (Cum Laude) Bachelor of Arts with Major in Music University of Puget Sound (Cum Laude) Masters of Science in Computer Information Boston University (Pending) PMP - Project Management Institute since 2006 - #425243 (current through August 10, 2013) Six Sigma Green Belt - Harrington Institute since 2006