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CLIFFORD ROBINSON

32909 NE 40th PL, Carnation, WA 98014


phone: 425.333.6771 ? email: cr503d2e@westpost.net ? Linkedin: http://www.link
edin.com/in/cliffrwrobinson
MANAGER / CONSULTANT / BUSINESS ANALYST/ PROJECTS - IT ENTERPRISE E-COMMERCE , W
EB, OPERATIONS, BUSINESS, TOOLS
Accomplished software project/product manager and consultant with experience ran
ging from startups to the enterprise
* Thrives on introducing structure, controls, developing vision/scope, gathering
, estimating and budget management and articulating business requirements
* Extensive work with off-shore teams, mentoring, team building, managing and st
rengthening customer/partner relationships.
* Defines, writes and delivers thorough functional specifications
* Drives process improvement and strategic management.
* Technologically savvy with Big 4 consultancy experience including direct PMO r
esponsibilities for proposal responses regarding risk, profit margins, available
resources and project leadership for bid submissions. Direct experience in ind
ustry consulting experience to Software, Aerospace, Telecommunications, Insuranc
e, Leasing, DOJ, and FDIC.
CORE COMPETENCIES AND KNOWLEDGE
* End-to-end project/ program management - multi-million dollar e-commerce sites
, operations tools, BI, Web Services...
* Multiple team management - PMs, Developers, Testers, Operations, Business, off
-shore, on-shore teams.
* Product Management including developing distribution, customer and vendor inte
rfacing, UX, Marketing, Advertising
* Change/Scope management controls, SLAs, negotiations with upper level manageme
nt and procurement organizations.
* Functional design, functional specification development, technical writing, Vi
sio workflows, Roadmaps
* Business Analysis and business management, Work breakdown, estimation
* Process improvement and implementation
* Software Development Life Cycle (SDLC) using Agile (primarily SCRUM) and Water
fall methodologies,
* Internationalization/globalization
* ASP.NET, Win32 and Console development using C#, XML and ADO.NET, SharePoint -
WSS, MOSS Farms
* Microsoft Office; Project; SharePoint; Visio; Visual Studio Team System (VSTS)
, SQL Server, SSIS, SSAS, SSRS
PROFESSIONAL EXPERIENCE

SENIOR IT MANAGEMENT CONSULTANT ( 2007 - 2010)


Provided web site development, and deployment of GoalsMadeReal.com and continue
to work with GoalsMadeReal, HBG Tax Services, and BBCattle in an on-call consult
ant capacity during my full-time employment search.
* Hands-on development in C# and ASP.NET web site to GoalsMadeReal using data-dr
iven content management and integrating a YouTube video streaming welcome presen
tation on home page, a location for educational resource downloads, and integrat
ed customer authentication to leave comments and feedback regarding educational
benefits of program.
* Updated BBCattle website for critical auction.
* Troubleshoot software and systems issues for HBG tax services.
Successfully assisted in Microsoft team effort to increase OEM customer download
bandwidth to increase e-commerce download capability from 50 to 250 concurrent
users of Windows7. Enhanced replication through SQL Server SSIS/SSB data-driven
framework, removing redundant systems, using a data-driven approach to increase
both flexibility and reliability using local and off-shore resources.
* Wrote clear functional specifications for Data Hub project to consolidate data
in OEM IT data core reducing back-end system complexity and managing to budget
and scope.
* Held daily SCRUM and triage meetings with large virtual team in Issaquah, Redm
ond and India on Scalability and Stability for critical external facing internet
applications.
Identified ten largest Microsoft global users of the XML Interface for data-cent
er server management and efficiently moved teams to web service technology from
ASP technology increasing information flow and reliability over 50%. Approximat
ely 1200 other teams moved within six month period.
o Created SharePoint dashboard for project visibility delighting customers and m
anagement. Created an ASP.NET web help site with instructional helps, tools and
code for migrating customers, generating a 100% increase in customer satisfactio
n with top ten users of iAdmin's XMLInterface.
o Created a highly configurable test platform for monitoring web service perform
ance specific to XMLInterface web service performance, providing graphical and n
umerical results showing a clear picture of performance and availability.
o Improved collaboration and dynamics between Manageability Services team and ma
ny other Microsoft teams through quality service and lowering server management
costs by 20% or more.
Drove Microsoft Visual Studio Hotfix business working with Escalation engineers,
GPMs, Lab Personnel, Operations and Feature Teams increasing productivity by 10
0% and providing clear and concise documentation on the refined hotfix processes
.
* Handled Visual Studio hotfix, design change requests and license requests for
Common Language Runtime (CLR), C#, J#, C++...
* Prioritized, collaborated with VS teams, and hotfix developers and testers usi
ng agile methodology
* Tracked, escalated, provided deliverables to support engineers for their clien
tele
* Researched, analyzed hotfix processes, tools and their usage and provided exte
nsive documentation and custom tools
Managed Microsoft Windows Embedded upgrades for R2 release.
* Researched over eight individual technologies to determine binaries and depend
encies
* Wrote functional specifications for RDP6.1, XPS Essentials Pack, IE 7 Feature
Enhancements, WUA/WSUS 3.0, SilverLight, MSXML 6.0, Wireless, SMS sysprep and OS
D and out of band feature set working with local and off-shore teams.
.
Provided Essential Homes (EssentialHomes.net) business and technical management
consulting. Acting CTO point of contact.
* Acquired essential software to capture Financials, Client Management, Point-of
-Sales, MIS and Human Resource Information Systems (HRIS) and supply-chain softw
are, tracked sales leads, closed on custom development and deliverables, and mon
itored customer satisfaction and drove to 100%.
* Drove regulatory and security compliance to insure accurate accounting and dat
a collection for SOX 404, GAAP, provided monthly metrics to measure business pro
fitability, make vs. buy decisions amounting to $1000's of dollars in startup ex
pense savings and lowered costs to increase ROI by at least 15% (essentialhomes.
net)

SENIOR CONSULTANT BEARINGPOINT CONSULTANCY/KPMG (2004 - 2007)


Client facing consultant to develop and manage Microsoft-specific projects worki
ng with their Microsoft Senior Management and Procurement and developing new bus
iness participating in PMO activities for bid submissions to Microsoft and other
companies.
* End-to-end management (Response to RFP, stakeholder identification, negotiatio
n, work-breakdown and estimation, budget, resourcing, functional design and docu
mentation, management of multiple teams in Bellevue, Virginia and China, monitor
ing and risk assessment and mitigation, communication planning, scope change man
agement, deployment) of world-wide roll-out of new Microsoft.com portal in suppo
rt of Microsoft products, to support RSS feeds, communities, real-time communic
ation with sales team, and localization for 33 locales worldwide, successfully e
valuated, hired, and reviewed development team in Bellevue and Chinese test team
as well as support team members in Virginia and India.
* Developed $100Ks in new business from Microsoft OSIT and Windows Genuine teams
and engaged Costco Wholesale as a new client.
* Drove fix to unblocked over 10,000 new Windows XP users eliminating customer f
rustration and avoiding millions of dollars in legal issues for Microsoft, as we
ll as reestablishing their confidence in Microsoft.

SENIOR PROGRAM MANAGER AT MICROSOFT CORPORATION (2001 - 2004)


Initially managing the newly formed Revenue Technology Team within MSN. Many oth
er programs managed within MSN Ads, USRTech, CopySchedule, Platform Services, Ad
Delivery and AdBuilder establishing a key set of ad types including rich media
(Flash, JavaScript, DHTML).
* Successful projects strongly established MSN's profitability, the tracking of
important KPIs, and define standards and process for ad types across the MSN org
anization eliminating the one-off mentality and its related expense, improving r
eliability, and a base of ad types that were easy to place increasing customer s
atisfaction and surpassing sales expectations that achieved Microsoft-wide recog
nition.
* Drove set of ad campaigns for AT&T and Ford which generated one million dollar
s in profits per week for six weeks.
* Designed back-end ad delivery system (AdBuilder) saving millions of dollars in
redundant or unneeded development cycles, and coordinated integration with Sale
s applications including CRM, POS and SFA implementations.

PRINCIPLE AT ENVIRO ANALYSIS AND SYSTEMS DEVELOPMENT GROUP (1994 - 2001)


Successful sole proprietorship developing customer relationships with Sunpro, Se
ntry Financial, Bristol-Myers Squibb, Chevron, University of British Columbia, U
niversity of Victoria and Simon Fraser University, Computing Edge, FDIC generati
ng as much aso million in gross revenues in 1999-2000.
* Developed complex multi-user system Chevron refinery to track hazardous waste
data storage in containers and drums, automated tracking of waste storage locati
ons, disposal manifests, sampling, spill tracking, waste profiles, and manifests
(confirmation of disposal and all Federally mandated documentation).
* Designed and marketed vertical market software products including ServiceTRAK
, ClaimSoft, StudentBILLER, and TableOrganizer, performed market analysis, iden
tified Key Performance Indicators, managed off-shore teams in India and Russia.
More detail a www.EASDG.com under Past Projects.
* Subcontracted to Microsoft Visual FoxPro to lead test team, automating perform
ance test lab using Microsoft SMS.

SENIOR SYSTEMS ANALYST AT CH2M HILL ENGINEERING (1991 - 1994)


Provided systems and business analysis, prototyping for Texaco, and other high-p
rofile clients, designed and consulted with engineering teams, and front line cl
ient users, maximizing success in sustained engineering efforts. Increased Boein
g's PSAPCA report efficiency from a month to a few hours.

PRESIDENT OF NORTHWEST TELECOMMUNICATIONS GROUP (1989-1991)


Start-up business as a reseller of SDN commercial long-distance services through
program initiated by AT&T. Front-line development of clientele, providing the i
nformation about the program, its benefits including significant cost savings.
* Daily cold calling
* Long-distance usage analysis and savings estimates
* Proposal development and presentation
* Sales and sign up of new clients
* Recruitment of independent sales agents, training, motivation, development of
commission structure
* Creation of marketing materials, brochures and sales aids
* Research, cost analysis and cash flow projections
PRODUCT MANAGER AT THORDATA INC (1988-1989)
This start-up business, funded by venture capital was well known for its TDA tem
plate - which fit over keyboards and provided help for specific applications, su
ch as Lotus 123, WordPerfect, dBase and others. The goal of this venture was to
provide graphical software that provided help, as well as application instructio
n (computer-based training) and my role was as the product manager for establish
ing product look and feel, distribution channels, sales, as well as hands-on dev
elopment of the products.
* Increased sales over 200%
* Created presentations and software demonstrations for trade shows
* Devised commercial and educational account presentations
* Established over 150 accounts
* Provided accounts with future product directions, quotes, proposals, corporate
overviews
* Authored Computer-Based Training software products and documentation.
* Supervised a team of authors
* Performed functional and structural software testing
* Wrote documentation for in-house authoring system
* Co-developed and marketed full-cycle training program and curriculum.

EDUCATION & CREDENTIALS Bachelor of Arts with Major in Business Administration U


niversity of Puget Sound (Cum Laude)
Bachelor of Arts with Major in Music University of Puget Sound (Cum Laude)
Masters of Science in Computer Information Boston University (Pending)
PMP - Project Management Institute since 2006 - #425243 (current through August
10, 2013)
Six Sigma Green Belt - Harrington Institute since 2006

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