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VASQUEZ
510 NW 84th Avenue Apt 640. Plantation FL 33324
Cellular: (954) 635-7310 / (954) 826-1953 / Fax: (954) 337-3259
hv50da72@westpost.net Web: http://www.linkedin.com/pub/hever-vasquez/5/b03/b37
OBJECTIVE
Interested in a challenging position within a thriving reputable organization wh
ere I may enhance my manager?s skills and contribute to increase its presence in
the market with excellent client service, a comprehensive view and structure ap
proach to business solutions.
EMPLOYMENT
Territory Manager, Flextronics - Verizon Wireless Account.
01/09 to Present)
?Manage the daily service operations for multiple locations (9 retail stores) wi
thin a designated geographic region in South Florida.
?Responsible for the management and development of 19 CST (customer service tech
nicians) and 1 TL (Team Leader).
?Assist the Regional Manager with all store operation activities such as personn
el requirements and operational procedures.
?Track and reporting of personnel shifts and staffing changes.
?Fulfill headcount requirements by aggressive recruiting and staffing strategies
.
?Conduct meetings with CST (customer service technicians) to establish and revie
w new cellular product line to ensure understanding of new specifications and co
ntract provisions.
?Performance of monthly market reviews for internal staff as well as external cu
stomers
?Review technical publications, articles, and abstracts to stay abreast of techn
ical developments in industry.
?Perform annual performance appraisals on TL (Team Leads) and Customer Service T
echnicians
?Oversee monthly site location manpower scheduling and sends to customer for app
roval.
?Compilation of specific business metrics and reporting initiatives.
?Extensive use of general software applications as well as specific customer bas
ed systems.
?Consolidation and review of information for the purpose of disciplinary action.
Free lancing ? Consulting (Product Development), Estrategia Hispana (Noel-Dux Pr
oducts)
(11/08 to 12/08)
?Elaborate and implement distribution plans of the new products within all ?Goya
? and ?La Fe? authorized dealers nationwide
?Elaborate and implement Sale and resale plans within the different distribution
s channels used by every authorized dealers
?Develop and implement Brand awareness activities within the designated areas.
?Coordinate Promo Events.
?Training and development of promotional teams
Primary Care ? Executive Staffing Consultant, CHG - CompHealth.
(03/08 to 8/08)
?Locate, solicit and contract health care providers for permanent placement oppo
rtunities.
?Recruit candidates over the phone to place with existing clients.
?Respond to candidate?s inquiries regarding permanent placement opportunities.
?Facilitate placement of providers into clients? medical facilities by matching
physician skill level, licenses, preferences, board status and credentials.
?Conduct reference verifications and arrange interviews for physicians/clients.
?Negotiate contract terms with clients and candidates.
?Maintain database regarding status of potential candidates.
?Contact new and existing clients to develop new and on-going business.
?Assist in developing marketing strategies.
District Manager, Ameritel Inc. & INXS Wireless. (Exclusive T-Mobile Retail Part
ners)
(7/07 to 03/08)
?Responsible of driving sales execution efforts with all retail locations realiz
ing the full potential of the T-Mobile brand by ensuring that all store managers
were well trained on all T-Mobile products and services as well as customer ser
vice.
?Responsible to oversee the day-to-day functions of retail locations, including: