TANYA HAYS

17093 Gray's Country Villa 931-623-1985

Bon Aqua, TN 37025 th51ee94@westpost.net
SUMMARY OF QUALIFICATIONS
Detail oriented customer service and distribution professional. Expertise in cal
l center customer support, collections and credit investigations. Highly skilled
in communicating effectively with customers and diffusing stressful situations.
Experienced in processing large volumes of incoming and outgoing mail.
Experienced long distance telephone operator and data entry specialist.
SELECTED ACCOMPLISHMENTS
* Enhanced profitability by assisting customers in bringing delinquent accounts
current via various tools including payment deferrals, rewriting of loans, and t
ransfers of equity.
* Improved customer relations by presenting a professional and customer-friendly
attitude.
* Earned award for ''Friendliest Collector'' in 2007 out of 50 employees.
* Volunteered as a subject matter expert for 30 day training program and supervi
sed a 12 member team of interim credit investigators during corporate reorganiza
tion thereby avoiding delays in credit approvals and lost sales.
* Managed mailroom operation for medical group consisting of 40 physicians and a
pproximately 180 additional employees which ensured timely and accurate delivery
and processing of incoming and outgoing mail.
* Assembled medical charts, typed procedure notes, ordered supplies for copiers
and fax machines, assisted with minor technical problems and called repairmen f
or maintenance ensuring office efficiency and patient confidentiality.
* Performed data entry for postal service subcontractor to ensure accurate re-ro
uting of undeliverable mail. Processed 500 mail pieces per day.
* Conducted guided tours of Nashville for local company and assisted with ticket
sales and general information to ensure that tourists were afforded a more enjo
yable visit.
* Assisted transport companies in managing driver expenses by processing electro
nic funds transfers and supported customers requesting cash advances from credit
cards.
* Assisted in placing of long distance calls for customers requiring operator as
sistance such as collect, person-to-person, third party billing and calls charge
d to credit cards. Ensured accurate and timely processing of calls.
PROFESSIONAL EXPERIENCE
FORD MOTOR CREDIT, Franklin, TN 2002-2010
Distribution/Mailroom Clerk (2009-2010)
Credit Investigator (2008-2009)
Collector (2007-2008)
Customer Service Representative (2007-2008)
Collector (2002-2003)
ST THOMAS MEDICAL GROUP, Nashville, TN 1996-2001
Mailroom/Administrative Clerk

TANYA HAYS PAGE 2

PROFESSIONAL EXPERIENCE (CONT'D)
LOCKHEED MARTIN, Nashville, TN 1994-1996
Data Entry Operator
SPRINT SERVICES, Nashville, TN 1991-1994
Telephone Operator
COMDATA, Nashville, TN 1990-1991
Data Entry Operator
GRAND OLE OPRY TOURS, Nashville, TN 1985-1990
Tour Guide
EDUCATION
High school diploma
Mary D. Bradford High School/ Kenosha, Wisconsin
Experienced data entry operator. Typing speed: 80 wpm