Eric Cruz

37 Odell Avenue, Apt 21 Yonkers, New York 10701, Cell: 917.306.0381 Email: ec51f
56a@westpost.net
Executive Summary: I am a service oriented Technology Director and results orien
ted Project Manager with over 10 years experience, a history of excellence in te
am development with the ability to inspire others to achieve and exceed expectat
ions. A strategic visionary that has delivered high quality results over a diver
se group of industries. Areas of expertise:Team building and leadership | Risk
Management | Infrastructure Projects | Project Development |Problem Solving | Cu
stomer Service Relations | Business Strategy Development | Change Management | N
ew Developments
Professional Experience:
June 2009- Present Kool Connect Technologies New York, NY
Director of New York Operations Oversee the service, maintenance and satisfactio
n of over three thousand hotel rooms in the greater NY area. Roles included pro
ject management of all new hotel interactive system installations and renovation
s Interfaced with hotel General Managers and Division Directors to indentify b
usiness goals and strategies for implementation of entertainment systems for new
developments. Lead and participated in key development projects such as softwa
re redesign and feature enhancements for new technologies. Perform high-level sy
stem sales presentation to hotel executives. Lead Project Manager for the sys
tems renovation and new openings of Mandarin Oriental Hotel Group, Essex House N
Y, Intercontinental Group, Thompson Hotels, Crosby Hotel (Firmdale group), Dana
Hotel Chicago, Andaz Wall Street and Sky Ute Casino
January 2007 June 2009 Mandarin Oriental Hotel Group New York, NY
Director of Information Technology Managed seven onsite server, desktop and netw
ork direct reports. Oversaw all information and communication systems for both a
dministrative and guest environments, as well as, remote sales offices. Spear
headed Mandarins complete in room entertainment and communications system redesi
gn and renovation project. Led the migration and upgrade efforts for business cr
itical systems such as Par SMS, SPA Soft, SuperClick VBN servers, Microsoft exch
ange, Verizon guest internet services, Cisco Call Manger, Cisco core/ edge switc
hes, and banquette space re-design. Worked closely with Sales, Public Relations
and Operations teams to continually evaluate deployed technologies to ensure ou
r product remained interesting and relevant in our competitive market set. LED
the renovation project of Mandarins premier suites (Presidential / Oriental) tha
t have received media coverage on FOX news and Hotel magazine. Responsible for
the management of all technical vendor relationships. This included Par Springer
miller, Lorica, Agilysys, M-Tech, Verizon, RCN, Sharp, Dell, Denon, B&O, Cisco,
Microsoft, Tangerine Global, Inner wireless, Lurton and Inncom. Managed a 1.3
million dollar operating budget and 2 million dollar capital expenditures budge
t Featured and quoted on the topic of hotel technology and design on Fox News, H
otel Magazine, Computer world, Hotel-online.com, Cisco Press http://newsroom.ci
sco.com/dlls/videos/mandarin.html , LAtimes.com, elitemagazine.com, bankrate.c
om, ehotelier.com and swmind.com. Google-Eric Cruz Mandarin Oriental for articl
es.
June 2005-January 2007 Mandarin Oriental Hotel Group New York, NY
IT Manager Managed a team of 4, Desktop Engineers. I was responsible for payroll
management, scheduling and project management. Responsible for management of D
ata center and guest room functionality. Assisted Director of IT with daily res
ponsibilities such as operational meetings, project scheduling, budget planning
and guest satisfaction management through direct guest contact.
August 1999-June 2005 Qwest Communications New York, NY
Area Network Engineer Maintained and supported core Cisco network elements inclu
ding circuits for eastern region connectivity at POP sites in NY, NJ, FL, DC, VA
. Responsible for tier one and two nationwide Cisco network on call coverage on
a rotating schedule. Responsible for day-to-day technical support of three NYC
sales offices that serviced six hundred employees. Planned and supervised reloc
ation of all technology assets for remote facilities to company headquarters in
NYC.
Education
Westchester Community College Valhalla, NY
Associates Degree Corporate sponsored training Windows administration, Cisco IO
S/OS Call manager. Currently working on CCNP.
Computer Skills: Windows XP/Pro/Vista/Windows 7. Office 2000-2007, Windows Serv
er 2000-2003, MAC OSX, Microsoft Exchange, Active Directory, Dell power edge, Ci
sco 2900,3700,6500, 12900, 1200, Cisco Call manager, Cisco phones 7920-60-70-80
phones, Lorica switches, Linux, Par-Springer mill, Opera, Micros, Agilysys, Vis
ual One, Adobe Photoshop, flash, HotSoS, InnCom, Lutron, Crestron, Teledex, LAN
&WAN design and maintenance, Blackberry Enterprise server, Good Link Server, Di
saster recovery and business continuity planning.