CORWYN L.

FABIAN
125 Meadow Lane
Berlin, CT 06037
860-770-7139
corwynf@yahoo.com
PROFESSIONAL SUMMARY
Versatile, solutions-driven IT Support
Specialist/Lead/Operations Manager with 15+ years experience
in complex environments such as Open Solutions (clients
include largest banks in the world), Pitney Bowes, 7-Eleven
and Millstone Nuclear PowerStation. Committed to helping
organizations achieve maximum benefit from their IT
infrastructure investment, through meticulous
hardware/software installation, solid user training,
unparalleled customer service and on-time project
deliveries. Consistently recognized for exemplary dedication
and service, going well beyond job scope. Selected as member
of HDI Desktop Support Leadership Council.
* Innovative thinker, bringing energy, enthusiasm and
leadership to problem resolution; implement solutions that
substantially improve operating stability and efficiency.
* Strong team leader with a talent for building
productive working relationships with clients, vendors,
management, staff, contractors and end-users.
* Deliver enterprise-wide rollouts with minimal
disruption to critical business processes.
* Seasoned "go to" resource when the impossible is
requested. Always calm under pressure with superior decision-
making abilities.
TECHNICAL SKILLS
Platforms: Windows 7/Vista/XP/2000/9x
Networking: Ethernet, TCP/IP, Cabling (CAT5 Routing,
Pulling, Termination), Hubs, Routers, Wiring Closets,
Network Management Modules, FORE ES-2810 ATM Hubs, Print
Servers, Jet Direct, LAN/WAN, DHCP, TCP/IP, IPX/SPX
Software: MS Office Suite, Front Page, Project, Publisher,
Norton Ghost, Norton Internet Security, Internet Security
Utilities, Lotus Notes, GroupWise, Remedy, Track IT Help
Desk, Dameware
PROFESSIONAL CERTIFICATIONS
Cisco CCNA, completing 4/10
A+ Service Technician
HP Warranty Technician
Dell Authorized Technician
LDCCA Specialist; CAT5 Cable & Fiber Optics
Standards/Termination
PROFESSIONAL EXPERIENCE
CORWYN FABIAN CONSULTING, Berlin, CT; 07/2009 - Present
PC/NETWORKING CONSULTANT; 8 months
Provide expert-level technical support to small businesses
and home users, entailing hardware/software and
wired/wireless network installation/configuration, PC
repair, hard disk recovery, virus removal and training.
KEY ACCOMPLISHMENTS:
 * Analyzed clients' environments and recommended cost-
effective "quick-fixes" as well as long-term solutions;
increased hard drive size and memory for a tenth of the
cost.
* Trained clients in diverse industries such as law, real
estate and entertainment.
* Delivered timely, seamless Windows 7/Vista and MS
Office 2007/2003 upgrades.
* Facilitated problem resolution by thoroughly
documenting all procedures.
OPEN SOLUTIONS, INC., Glastonbury, CT; 08/2005 - 07/2009
PC ANALYST - Level 2 Support; 3 years 11 months
Leading firm producing state-of-the-art financial services
products for global clients, including some of the largest
banks in the world.
Supplied guidance in case resolution to Level 1 Helpdesk
analysts supporting 2400 corporate employees. Resolved
problems with VPN (Cisco, PPTP), Active Directory accounts,
email, iLinc Web conferencing software, network cabling and
more. Provided direct support for 1000+ corporate employees.
KEY ACCOMPLISHMENTS:
* Saved $50K by working with vendors to get non-working
equipment under warranty.
* Promoted from Level 1 to Level 2 due to outstanding
contributions and proactive approach to problem resolution.
* Deployed backup software to senior management team,
ensuring critical data could be quickly restored while
traveling.
* Created and updated all desktop and laptop Ghost
images.
* Provided initial triage and minor support of the
network infrastructure.
* Core resource in evaluating/recommending upgrades to
the corporate infrastructure.
VOLT TECHNICAL SERVICES, Shelton, CT; 10/2004 - 08/2005
HELPDESK ANALYST; 10 months
CLIENT: PITNEY BOWES
Rapidly responded to incoming Helpdesk calls from 35,000
employees in 100 countries.
KEY ACCOMPLISHMENTS:
* Exceeded SLAs by averaging 65 calls per day with 92%
first-call resolution rate.
* Appropriately escalated calls to other IT areas and
vendors; coordinated responses to minimize impact on
customer's delivery and followed-up to ensure final
resolution.
CLIENT: COMPUTER SCIENCES CORPORATION
Supported United Technology Corporation customer divisions
with 38,500+ employees.
KEY ACCOMPLISHMENTS:
* Answered 40 calls per day, resolving 90% on initial
contact.
* Mentored team members in effective Helpdesk service
ticket creation, proactive decision-making and conflict
resolution.
DIGITAL MAYHEM, Meriden, CT; 04/2003 - 12/2004
OPERATIONS MANAGER; 1 year 8 months
LAN Gaming Center
Instrumental in growing a $30K startup into a $80K per year
solid business. Maintained smooth network infrastructure in
retail LAN Gaming Center. Directed staff of 7, including
Technical Manager, to support 1800 users and assist
customers with product support and hardware configurations
both in-person and via phone. Performed PC builds, repairs,
Windows XP/2000 upgrades/rollouts, imaging and recovery.
KEY ACCOMPLISHMENTS:
* Designed efficient infrastructure, connecting over 40
PCs on a gigabit network.
* Scheduled and coordinated network PC games and computer
training classes.
* Interviewed, hired, mentored and retained a top-quality
staff; trained team in product knowledge and servicing
customers in a fast-paced retail environment.
* Expanded gaming environment with Xboxes and 2 dance
revolution machines.
KFORCE STAFFING, CT/MA; 09/2004 - 10/2004
SENIOR HP DEPLOYMENT TECHNICIAN; 1 year 1 month
Client: 7-Eleven
Led team to 7 technicians to upgrade area stores with HP
Proliant Windows 2000 Server, Procurve Switch, Equinox
Serial Box, CBT workstation and Hub & Gas Management System.
Also installed UPS, upgraded POS and migrated NT 4.0 data to
new server.
DOMINION RESOURCE SERVICES/NORTHEAST UTILITIES/MICROAGE, CT;
11/1995 - 04/2003
NETWORK SYSTEMS SPECIALIST/COMPUTER SPECIALIST; 7 years 5
months
Vital technical resource implementing, upgrading and
supporting LAN/WAN architectures, internetworking and
connections in Windows XP/2000/98/95 and Novell environment.
Fully supported over 5000 users.
KEY ACCOMPLISHMENTS:
* Installed hardware/software for 4000 employees at
Millstone Nuclear PowerStation.
* Installed/terminated data center cabling, fiber optics
and other cabling.
* Provided 24/7 support during refueling of fiber optic,
network and camera equipment.
* Coordinated the migration and deployment of 1000 new
PC's each quarter.
PRIOR EXPERIENCE
1990 - 1995, Assistant Store Manager, Software ETC. (7
employees; 1500 sq. feet of retail) Proprietor, Players
Paintball Connection Store & Field (20 staff; retail & mail
order)
PROFESSIONAL TRAINING
Computer Science/Business Management, Central Connecticut
State University
Electronic Technology/Microprocessor Electronics, Computer
Processing Institute
Flight Training/Computer Science, Embry-Riddle Aeronautical
University
PROFESSIONAL ASSOCIATIONS
HDI Desktop Support Leadership Council, one of 25 industry
experts from desktop support field chosen to advise HDI on
serving this community.
EDUCATION
Ashworth College, Norcross, GA
A.S., Business Management, expected 2011