Ruby M. Toosevich, Ph. D.

18434 Walter Street, Lansing, IL 60438

H: 708-251-2011 C: 815-342-1995
rtf09c10@westpost.net
SENIOR MANAGER - TRAINING / OPERATIONS / ORGANIZATION DEVE
LOPMENT
Successful background of change management and process improvement in highly com
petitive environments -improving the performance levels of individuals and organ
izations. Proven capacity for evaluating group performance issues, creating imp
rovement programs, building cross-functional momentum, and following through to
completion. An excellent trainer and developer of employee talent - transformin
g high potential people into excellent leaders who achieve results beyond requir
ements and expectations.
Extensive professional skills & experience, including:

* Assessing & Evaluating Training Needs

* Implementing Productive Training Programs
* Hiring, Coaching, Mentoring & Team-Building
* Designing & Delivering Seminars & Workshops
* Managing Complex Operational Projects
* Fostering Continuous Improvement Cultures
* Creating Positive Work Environments
* Maximizing Customer Satisfaction & Retention
* Ensuring Regulatory Compliance (e.g. JHACO)
* Improving Business Processes & Procedures
* Negotiating with Vendors & Contractors
* Controlling Costs & Boosting Profitability

Professional Background
Sun Microsystems, Inc. (global provider of hardware/software/IT services)
Chicago, IL 2001 - 2009
-- Director of Global Business Operations Management, Education & Sales (20
03 - 2009)
* Optimized class offerings throughout global training centers. Class cancellat
ion rates dropped from a high of 88% to 28% overall.
* Achieved the Highest Manager Ratings by peers, customers and partners in Sun's
Management Excellence Survey. As a result of the rating I was chosen to develo
p and deliver Sun's first comprehensive Management Training Program for worldwid
e staff.
* Restructured the training business model worldwide, expanding class offerings
to including WebX Training, Onsite Training, Lunch N Learn Seminars, and evening
/ weekend class offerings. This improved customer satisfaction by 52%, instruc
tor utilization by 45%, and increased revenue flow by 39%.
* Led large-scale global rollouts of new products related to hardware and softwa
re. Ensured products were released on time, within budget and met or exceeded q
uality standards.
 -- Business Operations Director for Sun Learning Services (2002 - 2003)
* Organized a management and sales team in the Americas to target emerging marke
ts throughout the US. Increased Sun's visibility to new customers and grew hard
ware / software sales by 28% within 90 days.
* Led the corporate team to integrate several business acquisitions. Developed
an internal plan to reduce operating costs by $2 M, and trimmed redundant staff
by nearly 10%
* Changed clients' poor perception of technical training in the Remote Server La
bs. Met weekly with the Technical Remote Lab team to review, track and solve te
chnical complaints from customers. Within 60 days, complaints from the Remote S
erver Labs dropped by 95%.
-- Delivery Manager, Midwest Region (2001 - 2002)
* Initiated and staffed an e-mentoring website in the region to address technica
l questions and issues from customers. Feedback was so positive that this model
was implemented throughout the America's.
* Negotiated new vendor and partner contracts throughout the organization. Expa
nded offerings and targeted top talent. Improved instructor ratings by 54% and
exceeded revenue goals by 21%.

Ruby M. Toosevich -- page 2 (Professional Background, continued)

Silver Cross Medical Center (Business operator of ten medical clinics) Joliet
, IL 1999 - 2001
-- Medical Center Managing Director
* Re-organized sample medication drug rooms in the medical clinics, resulting in
accurate tracking of medications and detailed documentation in patient charts.
These changes allowed 100% compliance to federal regulatory requirements, and z
ero fines.
* Revised the scheduling matrix for clinical and non-clinical staff throughout t
he medical clinics. Reduced patient wait times during peak hours, and met the s
taffing budget by eliminating unnecessary overtime.
* Managed the Y2K preparation and disaster plan for ten medical clinics. Elimin
ated potential for loss of life and hundreds of thousands of dollars in liabilit
y claims.
* Served as Lead Liaison with HR to restructure hiring process, job descriptions
, employee training and evaluations. Implemented recognition programs, improvin
g morale and reducing turnover by 20%.
Simonson Technology (Business Operations & Financial Consultant) Chicago
, IL 2005 - Present
-- Business Operations Executive & Financial Consultant
* Developed a strategic operation plan and a solid financial plan to get the bus
iness back on track. Guided the company's progress to avoid bankruptcy and driv
e profitability.
Universal Open M.R.I. (Managing Director) Naperville, IL
1998 - 1999
-- Managing Director, Operations & Sales
* Organized a management team, sales team and clinical staff to expand customer
base, meet customer satisfaction standards, and achieve financial goals. Create
d a 90-day plan for the team to follow. Increased client base, exceeded custome
r satisfaction and boosted profits within planned time frames.
Sierra Vista Diagnostics Medical Center Sierra Vista, AZ
1997 - 1998
-- Chief Operations Director / HR Director
* Implemented a new computer system for scheduling, billing, transcription and a
ccounts payable. Reduced customer complaints by improving scheduling process an
d procedures. Within 60 days the company was profitable for the first time in e
ight years, and accounts receivable aging had dropped to under 30 days.
American Red Cross Fort Devens, MA
1996 - 1997
-- Station Manager / Health & Safety Director, East Region
* Provided counseling and financial assistance to military personnel during emer
gencies, disasters and military mobilizations. As Health and Safety Administrat
or, provided training in a wide variety of programs and public speaking seminars
to educate the community. Received awards and recognition from Supervisors and
Military Commanders, including Volunteer of the Year in 1997.

Education & Certifications

PH. D. - Business Administration, Summa Cum Laude, University of Chicago, Chicag
o, IL, 2009.
MBA Summa Cum Laude (1996) & BBA (1994), University of Maryland, Wiesbaden, Germ
any (US Army base).
Certified Six Sigma Black Belt. Member of PMI (Project Management Institute).
Certified Trainer with DDI (Development Dimensions International) for New & Expe
rienced Manager Courses.
Certified Trainer & Facilitator with Vital Smarts, and Driver of Change Manageme
nt in the Workplace.