Donna Whitmore

301 Nancy Street

Georgetown, DE 19947
dw4e091e@westpost.net * 302-258-4168
HIGHLIGHTS:
* Extremely organized and efficient
* Ability to learn quickly
* Excellent public relations and customer interactions
* Strong commitment to doing a good job
* Effectively work in busy environments handling a wide variety of tasks
PROFESSIONAL SKILLS
Customer Service
* Corresponded with 100's of people on a daily basis.
* Multicultural understanding of individuals and their needs.
* Reconciled patient complaints as quickly and effectively as possible.
* Developed innovative approaches to solve problems.
* Advocated for patients in need who could not do so for themselves.
* Assisted individuals in any way possible to help them accomplish their desired
goals.
* Reassessed situations and made necessary changes to ensure satisfaction when a
ppropriate.
* Demonstrated ability to work in a fast paced environment and multitask efficie
ntly.
* Supplied care in a calm manner during emergency situations.
Communication/Interpersonal Skills
* Addressed questions from people of all ages and educational levels.
* Collaborated with physicians, nurses, patients, families and staff
* Instructed patients and families and designated medical staff in regards to th
e patient's ongoing therapy, home respiratory needs, and what changes require im
mediate care.
* Educated patients how to continue their required routine of medications and as
sisted in teaching family members what is needed to assist at home.
* Listened to patients as they expressed concerns for their health
Supervisory/Management
* Previous experience as a supervisor for a pulmonary outreach program
* Coordinated the scheduling and staffing of 8 facilities.
* Conducted orientation of all new employees to the paperwork and the nursing fa
cilities.
* Assisted with reinstructing the nursing staff on how to improve their nursing
skills
* Ordered supplies and endured all facilities had all necessary respiratory supp
lies
* Provided educational assistance to any staff member at the facility
* Oversaw all emergency situations as they arose.
* Prepared closeout paperwork for billing
WORK HISTORY
1997-2010 Respiratory Therapist, Peninsula Regional Medical Center, Salisbury, M
D
1997 Respiratory Therapist, Horizon Speciality Hospital, San Antonio,
TX
1994-1997 Regional Supervisor, Horizon Specialty Hospital, San Antonio, TX
VOLUNTEER HISTORY
1997-2006 Pony Patrol, Assateague State Park, Berlin, MD
1990-1997 Medical Volunteer for Senior and Special Olympics, San Antonio, TX