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Richard Hammock

6698 Bostwick Road

Bishop, GA 30621
Home: 706-342-2370
Cell: 770-778-4908
Results-driven professional with years of progressive management experience seek
ing a sales/service position with a company that can use my skills to profit, dr
ive sales and provide flawless customer service through effective leadership, de
cision-making, planning and organization skills while guiding and encouraging te
am members to attain Company's goals.
* Key Performance Indicator (KPI) Management
* Contract Origination and Negotiation
* Customer Service and Issues Resolution
* Cost Reduction Strategies
* Inventory Control and Loss Prevention
* Sales & Service Management
* Communications - web conferences, reports generation, person-to-person and per
son-to-group presentations - host conference calls
* Project Management
* Microsoft Word, Excel and PowerPoint Skills
* Professional Presentations
Sara Lee Corporation 2001 - 2010
* Field Service Manager - 2001 - 2004
* Regional Third Party Service Manager - 2004 - 2009
* National Third Party Service Manager - 2009 - 2010
o Managed relationships at multiple levels while acting as key liaison between c
ustomers, sales, management, vendors and subcontractors (Service Provider's Owne
rs, Presidents, VP, Field Personnel, etc).
o Analyzed data and prepared reports in order to host weekly Team Meetings and O
ne-on-One Meetings
o Designed and successfully executed customer related projects within defined ti
melines and budget, such as a Flat Rate cost for Preventive Maintenance (PM) for
Burger King and Sonic which saved over 18% annually
o Partnered cross-functionally & built productive cross-functional relationships
with customers, company sales and/or service representatives to handle a variet
y of sales & service functions and to support the strategic AOP goals
o Designed, negotiated and enforced the Sara Lee contractual requirements and ob
ligations with the subcontractors which resulted in a decrease of the Cost Per C
all (CPC) by 7%
o Increased profitability by controlling all expense to ensure budget margins ar
e achieved in accordance with Sarbanes-Oxley guidelines
o Prepared and managed P&L budgets to ensure targets were met by managing costs
o Improved all First Time Install's, First Time Fix's, SLA, On Site Time and PM'
s by providing training and leadership
o Developed and implemented internal processes to execute all aspects of service
programs or projects such as Service Manuals for Service Providers which provid
ed clear requirements of Sara Lee standards and expectations and to use as a gui
de which drove efficiency and KPI performance.
o Developed, implemented, trained and guided a dispatch/call center which drove
on site time to 90% within 24 hours
Drug Emporium Corporation (Retail Drug, HBA, Food, etc) 1990 - 2001
* General Manager - 1990 - 2001
o Managed deep discount stores with an entrepreneurial spirit in the Atlanta met
ro market,
o Served on the task force charged with turning around under-performing location
o Utilized intense inventory, merchandising, pricing controls, sales strategies,
and personnel management to provide exceptional customer service and increase t
he success of the store location.
o Interacted with brokers and company reps regarding availability, pricing, buy-
backs, and special orders.
o Experienced in writing performance reviews, counseling, coaching non-performer
s, etc.
o Maintained store presentation standards through resets, fixture installation,
inventory control, display maintenance and POP installation.
Hartz Mountain Corporation 1982 - 1990
* Sales Representative - 1982 - 1984
* Zone Manager - 1984 - 1990
o Responsible for a DSD sales team in the Southeast.
o Develop and maintain relationships with key decision makers/customers (D.M's &
V.P.'s at account such as Wal-mart, Rite Aid, Kroger, K-Mart, Winn Dixie, etc.)
o Responsible for selling and servicing company products through established nat
ional retail accounts in assigned territory.
o Delivered top sales and profit performance by developing highly knowledgeable
sales staffs, superior customer service, and well-stocked shelf presentations th
ru plan-o-grams and well positioned off shelf displays.