Ruth Warrington Lee

906 Marquis Way, Morrow, Georgia 30260

770-961-7379 (home) 678-768-8913 (cell)
rw555624@westpost.net
QUALIFYING SKILLS
Knowledge of Customer Service and Hospitality field Broad experience in Training
& Development as both a facilitator and developer. Extensive ability and experi
ence in leadership development. Dynamic communication and motivation strengths w
ith the proven ability to develop and maintain relationships for maximum return
on investment.
EMPLOYMENT HISTORY
InterContinental LLC
Brand Service Consultant 2005 to 2010
Job functions:
* Consulted with key stakeholder groups to identify unique ideas, issues/concern
s, ensure brand service standards compliance, etc.
* Served as primary point of contact to develop strategies on the employee/ gues
t experience, development of leadership capacity, change management processes, a
nd new initiatives.
* Delivered personalized training for a regional cluster of hotels - with an ave
rage of 10-15 hotels and 20-30 participants. Assessed training needs for both th
e hotel and the cluster based on performance objectives and developmental goals.
* Developed strategies to implement training objectives by using diverse trainin
g methodology to accommodate and maximize all types of adult learning.
* Developed training materials and utilized outside training components/sources
to enhance the training experience and engage learners.
* Mentored and developed new team members.
* Managed/self scheduled multiple priorities of consulting events, workshops, an
d cluster meetings and operated within an established budget.
Hilton Hotels
Department Head 2002 to 2005
Job Functions:
* Managed the day to day functions of the operation.
* Resolved guest satisfaction and billing issues and responsible for all invoici
ng and billing for department.
* Developed a reward and recognition program which motivated and inspired team m
embers to increase performance.
* Conducted training activities for associates. Delivered personalized training
programs for Supervisory Development Training.
* Insured that all documentation (for both the personnel and the hotel) was in p
lace for internal audits.
* Worked closely with Revenue Manager to develop marketing strategy and target r
ates for the hotel.
* Managed an established budget and provided accurate documentation to maximize
the owners return on investment.

Marriott International
Human Resources Genralist 1997 to 2002
Additional responsibilities:
* Assisted hotel employees with Human Resource concerns according to state and l
ocal laws.
* Screened new applicants and conducted new hire training.
* Participated in individual coaching and counseling sessions with all participa
nts.
* Delivered personalized training for a regional cluster hotels (8 hotels - with
20-25 participants per session) based on need.
* Assessed training needs for both the hotel and the cluster based on performanc
e objectives and developmental needs. Developed strategies to implement training
objectives by using diverse training methodology to accommodate and maximize al
l types of adult learning.
* Developed training materials and utilized outside training components/sources
to enhance the training experience and engage learners.
ADDITIONAL EXPERIENCE, TRAINING &, COMMENDATIONS
Bachelor of Science in Human Resources, University of Delaware.
Additional graduate course work.
Group Training Certification
Counseling Techniques Certification
Certified Level Two Trainer
Trainer Certification
Providing Constructive Feedback
Moving from Conflict to Collaboration
Listening in a Hectic World
Motivational Skills Certification
Diversity Training
Operations Management Training