DAVID C.

WYMAN
23897 NE 112th Circle, Unit #1 Redmond, WA 98053 Home 425-836-5658 Cell 713-
454-2390
dw557e10@westpost.net
DIRECTOR OF OPERATIONS
Detail-oriented and results-focused professional equipped with more than 20 year
s of operational leadership experience within after-market automotive repair ind
ustry. Intuitive motivator delivering track record of developing and expanding m
arket share with creative approach to sales, marketing, and strategic planning a
s well as consistently exceeding sales and profit-margin goals. Adaptable manage
r capable of identifying and maximizing talent to achieve top results. Industry-
respected leader exhibiting strong negotiation, analytical, training, and organi
zational abilities.
AREAS OF EXCELLENCE
Business Development Revenue Generation Market Penetration Negotiations Turn
arounds Recruitment Training Vendor/Client Relations Inventory Control Expe
nse Control Customer Service Profit Building Procurement
Staff Management Territory Development/Management
CAREER SUMMARY
HEARTLAND AUTOMOTIVE Omaha, Nebraska 2009 to 2010
National automotive oil change and service company.
Vice President, Northwest Division
Supervised operation of 88 stores in Washington State, including setting and man
aging performance productivity targets for services in the division, conformance
to company quality improvement efforts, and management of the activities of the
company in order to meet divisions profitability goals. Creating and maintainin
g a positive relationship with customers, as well as making customer satisfactio
n a priority to ensure referral and repeat business.
Developed operational efficiencies to reduce cost of goods by 7% in division
Created controls for cash shortages, reducing them by over 800%.
Increased market share and annual gross revenues in Northwest Division to becom
e most profitable division in company.
BRAKE MASTERS Tucson, Arizona 1998-2009
$50M automotive repair company with 450 employees.
Vice President, Operations
Directed all aspects of operations for 56 corporate-owned locations with revenue
s exceeding $50M and 450 employees spanning 6 states; supervised 9 operations ma
nagers and 3 warehouse managers. Oversaw 44 franchise stores with separate reven
ues. Administered market and store operations as well as vendor contracts and wa
rehouse parts and equipment purchasing. Managed new store development, including
design, contracts, and contractors, ensuring complete set-up of new stores. Hea
ded recruitment efforts. Interfaced with Franchise Development Department to tra
in and build new franchisees. Maintained inventory control.
Championed company growth from 20 stores to more than 100.
Increased market share and annual gross revenues from $7M to over $50M, excludi
ng franchisee sales.
ECONO LUBE N TUBE Huntington Beach, California 1996-1998
Large-scale automotive repair company with 1,300 employees.
Assistant Director, Operations
Led operations for 260 stores nationwide, heading all regional, operations, stor
e, and human resources managers. Oversaw hiring, training, and terminations. Mai
ntained cost of goods, payroll controls, and profitable store operations.
Grew weekly store revenues from average of $5K to $15K; improved overall operat
ions.
MONTGOMERY WARD Mesa, Arizona 1993-1996
Online retailer and former American department store chain.
Auto Express Manager
Administered and ensured profitable store operations. Supervised, trained, and m
anaged shop operations. Merchandised store and controlled expenses. Provided top
-quality customer service and relations.
Exceeded store sales goals and increased profit margins consistently, turning a
round location from lowest-performing store to top-performing store within regio
n.