MARYANN KILPATRICK mk55de32@westpost.

net
4704 Ravensthorpe Drive + Parker, Texas 75002 214-504-5391

QUALIFICATIONS
Business Development Professional with high-level experience in sales and market
ing in the healthcare field. Track record building new business, expanding refer
rals, maintaining relationships, and increasing revenue. Develops new territorie
s. Trains and motivates staff.
+ Business-to-Business Sales + Physician Relations + Marketing & Public Relation
s
+ Contract Negotiation + Team Leadership + Staff Training / In-service
+ Account Management + Recruiting + Community Relations
PROFESSIONAL EXPERIENCE
RENAISSANCE HOSPITAL, Dallas, TX 2005-Present
Director of Sales, Marketing, and Development
* Launched 3 hospitals ranging from 55 to 150 beds and developed to become acute
care hospitals.
* Maintained and recruited 422 physicians ranging from family practice to specia
lty surgeons within a 100-mile radius.
* Maximized results for each facility by growing physician contacts.
* Supported overall goals and growth strategies by providing leadership for 10 m
arketing representatives in identifying, securing and retaining physicians.
* Oversaw advertising supporting business development and community outreach.
* Delivered key business accounts for inpatient and outpatient services into hos
pital system.
* Acted as spokesperson representing facilities and clinics at public relations
events.
* Managed strategic planning, budgets, and contracts.
BRIDGEWAY HEALTH SERVICES, Arlington, TX 2004-2005
Director of Business Development
* Doubled number of referrals while minimizing staff through business-to-busines
s marketing to physicians in 16 counties within Dallas/Fort Worth and surroundin
g areas.
* Hired marketing and sales representatives in 6 clinics.
* Trained new marketing representatives.
* Implemented employee education program and mentoring program for nursing staff
.
TEXOMA HEALTHCARE SYSTEM, Denison, TX 2002-2004
Consumer Affairs Coordinator
* Received Certificate of Professionalism and Heart for a Caring Heart commendat
ion for expertise and skill in the workplace.
* Built common vision by implementing "Standards of the Month" flyers highlighti
ng hospital goals and standards.
* Generated over $100,000 by organizing and directing hospital fundraising and m
arketing activities such as Employee Christmas Fund, Diabetes 5K Run/Walk, and U
nited Way Campaign.
* Redesigned quarterly patient satisfaction surveys reaching over 12,000 patient
s annually.
* Promoted employee empowerment through internal marketing.
* Coordinated and implemented employee customer service training within hospital
 system.
* Improved communication and service quality by conducting in-services for physi
cians and upper management.
* Marketed to outside vendors to promote hospital.
* Trained 60 departments and their managers in Kronos software and other program
s.
* Directed and supervised over 140 employees throughout the year in hospital com
mittees and functions.
MARYANN KILPATRICK PAGE TWO

PROFESSIONAL EXPERIENCE (CONTINUED)

RAPID CITY MEDICAL CENTER, Rapid City, SD 1999-2001
Supervisor, Ophthalmic Department
* Supervised 12 employees for clinic with over 170 patients weekly.
* Designed and created physicians marketing website.
* Managed employee issues such as morale and retention in collaboration with fou
r physicians.
* Handled all phases of the marketing, recruitment, and interview process.
* Trained staff on equipment, office communication procedures, and scheduling.
EDUCATION
UNIVERSITY OF SOUTH DAKOTA, Vermillion, SD
Master of Healthcare Administration
Master of Science
WASHINGTON STATE UNIVERSITY, Pullman, WA
Bachelor of Science in Agricultural Economics
AFFILIATIONS & LEADERSHIP
* Past Board of Directors, Oak Cliff Chamber of Commerce
* Past Board of Directors, Leadership Southwest
* Member, American Academy of Healthcare Executives