Cornell (Connie) G.

Morris
11429 Laurelwalk Drive,#B 123 Laurel, Maryland H#301-776-4335 Cell# 301-775-3
045
cm561d8e@westpost.net
OBJECTIVE
Administrative positions where my extensive skills can be utilized.
* Over 20 years administrative and analytical experience compiling information a
nd managing records.
* Monitored and trained new trainees; designed courses and evaluation techniques
.
* Strength in creative problem solving; confident in organizing new projects.
* Skill in handling sensitive issues with diplomacy and objectivity.
* Effective in analyzing work flow and communication patterns to maximize effect
iveness of the work team.
PROFESSIONAL EXPERIENCE
Human Resources /Customer Relations/Public Relations
Compiled and kept personnel and customer records, recording data for each emplo
yee and examining key facts from files to answer inquires and provide informatio
n for personnel actions. Prepared listings of vacancies and notified eligible
workers of positions availability. Requested information from law enforcement o
fficials, previous employers, and other references to determine applicant's empl
oyment acceptability. Selected applicants having specified job requirements and
refer to employing official. Explained company policies and options to employe
es and files claims and cancellation forms. Communicated with employees or appl
icants to explain company personnel policies and procedures. Administered and s
cores employee aptitude, skills, personality, and interests tests. Answered que
stions regarding examinations, eligibility, salaries, benefits and other pertine
nt information. Maintained and updated employee records to document personnel a
ctions and changes in employment status to evaluate qualifications or eligibilit
y of applicant. Interacted with customers to provide information in response to
inquiries about products and services and to handle and resolve complaints.
Administration/Management
Planned and directed support services for major private sector company and t
he Federal government. Coordinated activities of clerical and administrate pers
onnel in establishment or organizations. Coordinated organization styles for acc
urate record keeping, mail distribution, customer service/receptionist, and ot
her office support services. Prepared and reviewed operational reports and sche
dules to ensure accuracy and efficiency. Formulated budgetary reports. Recomme
nded cost-saving methods to mid-level management. Provided training and guid
ance to new hires.
PROFESSIONAL WORK HISTORY
2005 2009. Post Closer for TD Bank, Money Out Operations (Residential Mortgag
e) Dept. Mt. Laurel NJ 1999-2004 Human Reso
urces Associate, Washington Gas Light Company, Washington, D.C.
1994-1999 Credit and Collections Processor, Bankruptcies ,Washington Gas Li
ght Company, Washington, D.C.
1992-1994 Service Record Clerk, Washington Gas Light Company, Washington, D
.C.
1991-1992 Investigative File Clerk, Washington Gas Light Company, Washingto
n, D.C.
1987-1991 Control Clerk, Washington Gas Light Company, Washington D.C.
1969-1987 Claims Examiner, Federal Bureau of Investigation, Washington,
D.C.
EDUCATION AND SKILLS
 Paralegal Studies, University of Maryland, Certificates, College Park, Marylan
d, Telemarketing (5yrs) CustomerService Exp.
WordPerfect, Excel, Peoplesoft, Washington School for Secretaries, Washingto
n D.C.
High School Diploma
References Available Upon Request